Locally owned business, friendly, trustworthy, small town people that do quality work. At reasonable pricing. As a traveling salesman, I need my truck for work every day. They help keep my truck in top tip-top shake.
Outstanding Service and Honest People!
I had an excellent experience at Harley’s Family Tire & Service Center! The staff was friendly, professional, and truly cared about helping me get back on the road safely.
The service was quick and I appreciated the personal conversation from the moment I walked through the door. It’s hard to find a shop that treats customers like family, but Harley’s definitely does.
Highly recommend Harley’s Family Tire & Service Center to anyone looking for trustworthy and reliable auto service!
Very affordable. Service was friendly, fast and female friendly. They did not try to make me feel stupid or inferior. Best of all, they did not try to sell me a bunch of services or things I did not go in for. They patched my tire, I paid and that was the end.
I had been a customer there for years but I will never walk in that ripoff place again. I witnessed them overcharging my elderly friend for brakes that were worse than when they started. First, they said she needed a master cylinder but supposedly added a brake booster. Then told her she needed a catalytic converter and to bring her car back after she got that and they would fix her brakes. One does not have anything to do with the other yet they still charged her over $500. I mentioned to the owner that she should not pay until they were fixed but he was having none of that. I got her to take it to someone the next day and got them fixed correctly. What used to be a reputable place is now a laughing stock amongst people I know that has used them.,
Needed my rear pads changed They told me they could get me in and would call me at 1. They took my name and number, I never got a call it's been mutiple days.
Everyone there is straight up honest with you. They won't try to up sell you and even give you cheaper options for the work.
The work itself is damn good, cheap as it gets, and fast as hell too.
I dont take any of my vehicles anywhere else for break and tire related work.
Thanks guys! I'm sure you'll see my duramax in again soon enough.
They are such good people! I stripped a bolt trying to get my passenger side mirror off to get the model number so I called them to see if they could help get the bolt off. And they did! They also were very helpful in trying to fix the problem with my broken mirror and troubleshoot what to do. They were incredibly sweet and engaging to my toddler daughter which can be a little frazzling trying to do errands while keeping a toddler entertained. As a woman, I really appreciated them not making me feel out of place or dumb for my silly mistake. Being 20 weeks pregnant and having a toddler, something like that is very impactful. So thank you to the amazing guys there! I will definitely bring my car there for any future needs.
Had to run errands in Danville and my Oil pressure said 0. After offering the next day, which in itself is good, I was only in Danville for the day and had 1 hr drive back home. I was worried about driving it. I asked if they could squeeze me in and they did! They were able to fix the switch and I felt so much better driving home. Thank you Harleys!
Took my truck in for Alignment 124,000 miles they told me I needed ball joints $669. I didn’t need ball joints. My mechanics said he wouldn’t even put them in.
Made an appointment will Harley’s after failed attempts/poor customer service at some chain shops. I’m pretty particular about my car and do almost all the work, including large jobs, myself. The only things I can’t do are alignments and mounting/balancing tires (requires specific equipment out of the DIY budget). I brought my car to Harley’s to try and remedy some road noise that popped up. Tony was really nice and even spoke to me after operating hours about my problems.
To save time and money, I wanted an alignment and a Roadforce balance as I knew that they hadn’t been done in some time. If the problem wasn’t fixed by that, I wanted them to investigate the tire condition. I provided a packet with my preferences, quirks of my car, and specifications for my alignment. The work was done in 1.5 hours, and comparing the alignment results to the specs, they were spot on.
Unfortunately, I also specified my wheel bolt torque (81 lb/ft). I checked this with my digital torque wrench at home, which is accurate up to 147.5 lb/ft. Attempting to break one of the bolts loose on my rear passenger wheel resulted in a torque reading of 190 lb/ft before it finally errored out for overload. It’s obvious that they wanted to ensure the wheel would not come off going down the road, or ever…
My socket started to round on the wheel bolt during this test, so I’ll have to break it loose with my Milwaukee impact or a breaker bar with a stiffer socket. I’ll also have to replace this wheel bolt if I can get it off.
This is pretty common at a lot of shops, so they aren’t alone, but the fear of liability has led to other problems now.
Overall, they identified my wheels were slightly bent, which is the likely cause of the noise. The work they did significantly reduced the noise, and the car definitely feels better at the wheel. I’ll use them again, but I’ll keep my torque wrench in my back seat to check my wheels before I leave. Some aspects of my car left in better shape than they arrived, others were left in worse shape.
Today I was literally stranded on the side of the road with a busted tire. Harley’s sent two guys out to put my donut tire on for me. The guys wanted me to come back to the shop to rotate my tires so the donut would be on the back and it would be safer for me to drive home. Everyone was so friendly and the customer service is great. They ordered a new tire for me. Today they got a new customer for life.
Had all 4 brakes and rotors replaced and had 4 tires mounted, balanced, and installed on my 2005 Nissan Titan. Tony, at the front desk, was extremely helpful and polite to work with. After truck was finished, I drove home and all seemed good. I was flying out of state in the next couple of days so I didn't do much driving until I drove the truck to Louisville Airport. On my drive there, I started to feel a knocking when I let of the gas, but it went away when I hit the brakes or sped up. I figured I would get it checked when I got back from my trip.
After I returned, I was driving home from the airport to Garrard County, traveling 70-80 mph with the traffic, on 64 still feeling the thumping or knocking periodically. As I exited 64 onto 127, the thumping started to get worse and as cars were going around me, they were looking over at my truck so, I adjusted my side mirror so I could see my rear tire and I seen that my tire was extremely loose and wobbly and appeared as though it was about to come off! I stopped to find one of the lugbolts was broken off and the other 5 were totally loose! I tightened the lugs as tightly as I could and proceeded to drive home. I hadn't driven a mile and had to tighten all the lugs again! I was now only able to drive about 5 mph and had to stop 3 more times before I reach my house. It appears as though the lugs were not tightened properly when the repairs were made and as they became looser, the holes on my wheel were wollered out to the point that the wheel would not tighten. Of course this happened after hours on Friday night and they are closed for Labor day and as a result, I have lost 3 days of work already and will probably loose more before it is repaired. I can't even drive it to their shop! They will have to have it towed there. I will update this review in the future after all issues are addressed and corrected.
UPDATE:
Owner contacted me on Tuesday, and was very apologetic that this incident happened. He agreed to send a wrecker to haul my truck to the shop and make the necessary repairs as soon as possible. He said it may be a couple of days before they could repair it, depending on what parts they would need to order.
To my surprise, I was contacted this morning stating my truck was ready for pick up. After getting my truck and driving it, I was pleased with the repairs, but, I was still upset that I had been without transportation for 5 days and lost 32 hrs of work due to this issue. After meeting and talking to the owner, we did come to a gentleman's agreement and able to put this issue behind us. In the end, if it were possible to rate customer service I would give that a 4.5. However, even though the damage was repaired in record time and the truck drives great, I feel like a 3 is where I have to stand at due to an absolute avoidable issue that left me without a vehicle for 5 days, and could have potentially resulted in a tragedy.
I will continue to do business with them as well as recommend their services.
I called about fixing my flat tire, and they got me in within a couple of hours, fixed the flat, replaced the spare and put the tire back on, and didn’t charge me a thing, all within a half hour. Will definitely be coming back! Thank you.
Staff was great! I had a flat tire and they fixed it quickly then put the wheel back on the car for a very reasonable price. I highly recommend Harley's.
This was my first time to use Family Tire. They were very nice,and professional . I had an 11 am appointment for a 4 wheel alignment.
It was complete by 12 noon.
Wow‼️ Researched a couple of local Danville places for Michelin tires.
I had a coupon from a local auto dealer service center that had 90 day price matching, but they were over $100 more before challenging their price.
Called these guys, and not only did they have the better price, they got them installed in about an hour, and were VERY professional‼️ Why price match when you are already getting the better price?
Exceptionally clean, orderly and well organized facility, professional well-spoken employees. I’ll be back for tires AND other services‼️
THIS IS A HIDDEN GEM FOR AUTOMOTIVE SERVICE IN DANVILLE, KY.
This is the place to go for all your automotive needs. They are friendly, caring and very professional. Bought tires, they had them on so fast. Will only go to them for service of any kind now. Special shout out to George, great man, on the phone and in person. Answered all of our questions.
These guys are awesome. Very educated on what they do, very friendly and the customer service doesn't feel like business. It feels like the top priority is making you satisfied with your vehicle. If you are having any troubles or just want to make sure your vehicle is running good, go here!
Nice, great service, with no cityslicker upsell. The man that installed the tires was fast and helpful with my questions about the brakes & replacement. I reckon I'll be back here and I recommend Harley's to all that need new tires.
Friendly service, prompt. Lots of people working and customers, call ahead to get your tire issues worked out. Fair prices. Looking forward to future business with them as I tend to get all things shiny stuck in my tires.
I took in a tire with a nail in it expecting them to plug it, like most repair shops. Instead they patched the tire which is what was needed:) The repair was done in a timely manner. The people there were helpful & wore masks. I give them a 5 star because you cannot give a 6 star. Tom
Awesome people, we was running late as usual by time we got there they had closed. But they left my keys out for us to take our car anyway not knowing if we would actually come back next morning to pay them or not. Next day my hubby got there roughly in the afternoon to pay the guy cause Lord knows we can't be on time for anything. Just trying to say they are a good trust worthy business. And thank you guys a lot.
Fast, Decent pricing and great overall work! Had new U Joint & Yoke installed on my F250 drive shaft looks great well greased and ready for the road again!
I've brought several of my vehicles here over the years and they have always helped out and worked with me when money was tight. They are friendly and knowledgeable and if they didn't know something, they found out. I continue to use their service and would recommend them to anyone I know. The other review was from 6 years ago, and a lot can change since then including workers and managers. I've been using them for about 4 years now and have had no complaints.
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