What clients say about Gear Street Garage in Indianola (IA)
My car broke down during a cross country road trip and gear street garage was able to fit me in and fix the problem within one day and got me back on the road safely. Best customer service I’ve ever experienced.
Feel confident bringing any automobile here. They've done maintenance on my vehicle and have done a pre-purchase approval for me which ended up saving me money when I went to buy the vehicle because they caught an issue that the seller then had repaired.
The "Cheers" of Auto Repair
Exceptional Fleet Service!
"If you are looking for a shop that treats you like family, look no further than Gear Street Garage. Owners Rich and Tina McCullough have clearly built a business centered on genuine relationships. Returning for service on my fleet vehicles for the second time, I felt like 'Norm' from Cheers—truly welcomed and recognized.
The experience starts the moment you walk in with Kim at the front desk. She is incredibly professional and has a smile larger than life that sets a great tone for the visit. My service advisor, Scott, was impressively knowledgeable about my specific situation and kept everything organized.
I also had the pleasure of meeting both technicians, Kyle and Brandon, while having two separate vehicles serviced. Both guys were at the top of their game and diagnosed the issues with total precision. It’s rare to find a shop where the entire staff—from ownership to the bays—is this synchronized. I highly recommend Rich, Tina, and the whole crew!"
Doug Steele
Steele Glass & Mirror
This place is a diamond in the rough! Out in the middle of nowhere but well worth the trip. Friendly, trustworthy folks who care about your ride and do the "right" things to earn your business. Highly recommend!
Had a check engine light come on and popped the same code I had a year prior which required more extensive work. GSG got me in one day after my call and got me set up with a courtesy vehicle. They showed proof of their extensive testing proving it was just an air flow sensor but also found the air filter box was damaged and letting in additional air. All was fixed promptly. I will return again. Don’t hesitate about taking your vehicle to GSG. Top notch people and work.
This place needs more stars ⭐️ than I can give!!! Outstanding work outstanding customer service and simply amazing people working there!! Very reasonable prices! Highly recommended!!!
Gear Street Garage receives 5 stars! Thank you for the communication, prompt service and friendly office! Been referring others your way and I’ll definitely return.
More expensive than going to a dealership. Broke my hood latch in the car and acted like it was already like that. Really really slow on repairs also. Had my car for three weeks before I picked it up not even fixed and still had to pay them over $2500.
We had a fantastic experience with the folks at Gear Street Garage. As my wife and I pulled into a nearby AirBnB, our exhaust pipe detached from our muffler and we were stranded a ways out of town and scrambling to figure out our next move. The crew at Gear Street Garage went above and beyond to help us out, from giving us rides to and from the shop to having our vehicle done in the same day (with more than reasonable prices) so we were able to go out and enjoy our time in Indianola. We cannot thank them enough and highly encourage anyone to seek them out!
Thanks to Rich and the team for your knowledge and professionalism when dealing with my mother’s vehicle. The fact that you take the initiative to follow-up to make sure everything is to her satisfaction is wonderful. Thank you!
Got small vehicle needing easy fixes, I’m sure they’re great. Got anything bigger needing extensive work, go to Bart’s Tire and Auto and save yourself time and money! Had an old 550 that was simply out of their wheelhouse and instead of admitting it, they held onto it shy of five months, racked up the bill and ran us around three times claiming it was ready for pick up. Each time we would come to grab it, parts wouldn’t be installed or it was still acting up despite being told the issue was fixed. When we finally got it back after telling them we weren’t going to spend any more money for them to not know what was wrong, they sent it back to us with a newly broken the air intake box. Customer service started out great but as time went on and they realized they were in over their heads, they stopped communicating and the office gal got down right nasty when I called them out on the air intake box being broken. - didn’t notice this part was broken until months later when we popped the hood and were ready for an other mechanic to finish the job but we honestly didn’t think they’d be the type to break something and not own up to it. Instead the nasty office gal blamed the cold Iowa winter for it breaking while sitting, untouched, in the drive way.
Have had three vehicles fixed there for various things( lift kit, transmission, and oil filters, etc.) , and I have been extremely happy with the outcome! Would recommend to anyone and everyone! Extremely well priced, and they know their stuff! Will use them for the rest of my vehicles life!
Tina, Rich and the whole team at Gear Street Garage are amazing. I highly recommend them if you are looking for a trusted garage to service your car. Their service is impeccable and I absolutely love how much they care. We had them replace four tires for our Subaru, oil changes for both the Subaru and the Nissan and lastly two tires for the Nissan. With each visit our car gets a report that shows us what may need repair in the future so we can plan and avoid being stranded on the side of the road somewhere. Each experience has given me more insight into the care they put into their business. Highly recommend!
I’ve had the pleasure of working with Gear Street Garage for both routine maintenance and a recent vehicle purchase, and I can confidently say this is the best auto shop I’ve ever worked with.
Adam and Scott in the office are fantastic—super helpful, friendly, and knowledgeable. They always take the time to explain any issues with my vehicle and offer practical advice without ever feeling pushy or salesy. It’s clear they really care about their customers and want to build long-term relationships.
Rich, the owner, truly went above and beyond when I was looking to purchase a new car. Not only did he offer discounts on pre-purchase inspections (which saved me money), but he also put me in touch with a private seller he trusts. It was such a relief to know that I had someone looking out for my best interests, and his guidance helped me find the perfect vehicle for my needs.
The techs at Gear Street have always done solid work on my past vehicles, whether it’s routine maintenance or more complex repairs. Every job has been done right, with the care and attention you want from a shop you trust. Plus, their pricing is competitive—no hidden fees or surprises, just honest, fair prices.
I’m beyond satisfied with my experiences here and will absolutely be trusting Gear Street Garage with all my auto needs moving forward. If you’re looking for a reliable, customer-focused mechanic, this is the place to go. Highly recommend!
I've usually tried to repair my own vehicles over the years, some successful, some not! So getting up there in age, I decided to give Gear Street Garage a try. I'm not one to quickly place my trust or my only vehicle into anyone's hands. But, to make this short and to the point, I have no problem with Rich and his team! Twice I have brought my Jeep there, and they have gained my trust. I am impressed by their down-home attitude and their professionalism. Also, taking the extra step to offer a loner when needed (or take you home and pick you up) is awesome. I'd recommend Gear Steer Garage any day!!!
Very honest and knowledgeable people. Rich and Tina are great to deal with, they are upfront with pricing and provide high quality service. We always have the confidence in knowing that our vehicles are repaired right.
I can never say enough good things about Gear Street Garage. They are always willing to get me and my Family in as soon as possible and I really appreciate a Family ran business that offers loaner cars when needed. They always explain everything to me and never try to upsell me. I love their emails with photos and explanations and Rich and Tina are absolutely the best people that will always make you feel welcome and like family.
My husband and I have been taking our Rav4 & Silverado to Gear Street for a little over a year now for oil changes and maintenance. We have always been pleased with their service, timing, and communication; however, today was next level amazing.
The situation: 1 rear tail light out, a schedule full of work meetings, and a baby due tomorrow, so they graciously squeezed me in and got things swapped out faster than an F1 pit crew.
Thank you for the fast service and continuous help keeping our cars, and family, running!
Overall, I had a good experience at Gear Street Garage. I worked with Tina, Adam, and Rich. Tina helped me with the insurance for getting a rental car and Adam and Rich explained the breakdown of the pricing. Their pricing is on the premium side but I felt they knew what they were doing and that I would be in good hands. I just felt like they kept it real, were easy to talk to, and do good quality work that they stand behind.
They did a great job doing a oil change and tire rotation. They also did a multi-point check on my car and let me know about some issues but did not put any pressure for an up-sale. Liked them so much we took my wife's car to them the same week. Will definitely be using them again!
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