What clients say about Auto Empire in Indianola (IA)
Absolutely loved the service and there puppy sales reps were absolutely stunning with there customer service recommend to anyone who is looking for a good deal on a great vehicle!!!
Incredibly unprofessional business and owners- Michael. We bought a car from them 3 months ago, they told us only a small part of the car wasn’t working (tesla) and they would pay fully for the fix. We took the car to tesla to find out it’s a major fix, they agreed to the payment, but never got back with us…? After waiting months for any sort of professionalism or communication AT ALL, we told them they’d have to pay or we would have to take them to small claims court. They then decided to cut ties, blocked us, and said they wouldn’t pay because their feelings got hurt and they can’t admit they are in the wrong. Super bad business practice, unethical, disgusting and dishonest behavior on their part. DO BETTER.
Edit: I’m not double posting a review, i’m sharing my personal experience with you, Michael.
No one owes you anything on the vehicle, you apparently have trouble contacting the IRS which sounds like a you issue. Especially when we paid you fully for the car. Stop blaming other people for your bad choices.
If I could give a lower rating I would. PLEASE DO NOT BUY FROM THIS PLACE. I have bought plenty of cars in the past but I have never had a car be this terrible. The cars are way too overpriced for what you actually get. Save yourself the money and time. This place is not worth it and I will never be buying another car from here or any other place this owner has.
Mike is our go to guy! We have bought several vehicles with him and today we had the pleasure of him helping our daughter making big girl purchase! Thanks Mike for making it a smooth, quick and enjoyable process for something so scary for a first time car loan. Thank you again Mike
Auto Empire is amazing! The team is honest, helpful, and truly cares about their customers. The process was smooth, the prices were fair, and the staff went above and beyond from start to finish. Highly recommend checking them out if you’re looking for a reliable vehicle!
I've bought several cars, and Michael with Auto Empire was by far the best buying experience I've had. He's honest, straightforward, and I look forward to getting my next car through them!
The Total Package ???
Let me just say Michael at Empire Auto — isn’t just selling cars, he’s offering the full package. Handsome, charming, and armed with some seriously impressive... offers, he’s the kind of salesman you don’t forget.
From the moment you arrive, you’ll notice he’s got everything in just the right proportion: charisma, confidence, and deals that are hard to handle. You’ll be wondering, “Is it hot in here, or is it just this guy and his massive... inventory?”
If you want a smooth ride and a salesman who truly delivers, go see Michael. Because sometimes, size does matter—especially when it comes to value, service, and well... you get it. ?
I worked closely with the owner of Auto Empire to get my car fixed up and ready for resale. They handled everything quickly and professionally, from replacing parts to a full clean-up. The process was smooth and stress-free. Highly recommend Auto Empire!
"Exceptional Service from Michael – The Best Car Buying Experience!"
I had the pleasure of working with Michael when I was in the market for a new car, and I can't recommend him enough! Not only is he an incredibly knowledgeable and professional salesman, but his genuine, no-pressure approach made the entire experience enjoyable. He took the time to listen to my needs, answered all my questions, and guided me through every step of the process.
On top of that, Michael is truly a standout in terms of both service and appearance – he’s handsome and personable, making the car-buying experience even more pleasant! If you’re looking for someone who will make your next car purchase smooth and stress-free, Michael is your guy. I couldn’t be happier with my new vehicle and the service I received!
We had a great experience buying a car from Auto Empire. Mike was very helpful and not pushy at all. A couple issues came up after we got the car home, but Mike was very responsive and went above and beyond to make sure we were satisfied. I have already recommended Auto Empire to a few friends.
They made purchasing a used car quick and easy. It's great to talk to a single person and get all your questions answered. Very knowledgeable, very helpful!
I would honestly give no stars if I could. Haven't even had the car a year and it's dead. Motor has to be completely replaced, had nothing but issues since the beginning with this vehicle. They just flip cars without actually doing any work. Be careful.
By far the best car buying experience I've had. Awesome to work with and extremely honest and fair. My girlfriend and I both purchased vehicles from auto empire and I definitely recommend them. They made sure we were both happy and even went above and beyond with a repair on my Fiat. Thanks to the whole team at Auto Empire
Exceptional used car shopping and buying experience. Upfront and honest, car was exactly as advertised. Customer service above and beyond anything I've experienced in 40 years of car buying. Negotiation was reasonable with no surprises. Highly recommend this dealership if you're in the market for a reliable used vehicle. Thank you again, you are doing it the right way and that's greatly appreciated!
We were in need of a good used car. Auto Empire was not open due to the extreme cold, but Mike set up a time to meet us there. He was very punctual and was there before we were. He showed us the car we interested in, the battery in the car was weak, so he called O'Reilly and had a new one delivered. He installed it and made sure the tires were all properly inflated before the test drive. Mike went above and beyond to make sure we were happy and sealed the deal. I would recommend Auto Empire to anyone in the market for a used car. You won't be disappointed
It’s always a tricky process trying to buy a budget vehicle in decent condition for a good price, but buying from Auto Empire was definitely one of my best buying experiences so far.
A few months ago I was looking for a work truck. I didn’t expect to find what I needed after looking at most of the larger dealerships, but Auto Empire happened to have 2006 Ford F-150 within my limited budget. It was priced accurately and in very good working condition. He gave me plenty of time with no pressure to look it over and make sure the truck worked and fit everything I needed.
When I bought it, there was nothing major wrong with it just as described, but when buying old vehicles, something will eventually go wrong. I had to do a little routine maintenance, replace the spark plugs, and an ignition coil, but after 1,000 miles the truck is still in very good working condition.
Something else will eventually go wrong with the truck, but at this point there’s nothing the dealer could possibly do about it. All that to say, Mike at Auto Empire was honest, helpful, and easy to buy from. He worked with me on the price and even gave me a very good trade for the beater car I drove to the lot that day.
Dishonest and tight lipped. I reached out via email and their website and didn't receive a response. I did get a response with facebook. The listing online was incorrect about the vehicle trim package. I pointed it out, but they didn't update it. I asked about specific things on the car and whether they worked properly and I never got a straight answer. They told me everything they had tested worked fine. The vehicle had many things that didn't function, but they didn't disclose any of it when I was there looking at it and asking questions. They even claimed the A/C worked but we tried it and it was only hot air. We looked under the hood, and the serpentine belt was too small and it didn't even run to the A/C compressor. The 2 people I dealt with wouldn't even answer each other directly when I was looking at the vehicle, so I was getting conflicting information about what worked and what didn't, and it was clear one of them was hiding something from the other. Every question I asked in person, he seemed to play dumb and talk about something else to avoid answering my actual question. They told me they never had the vehicle looked at by a mechanic. When I brought it in to a mechanic, some of them were impressed with the vehicle's low mileage, but after they learned what was wrong with it and what I paid, they got more upset than I was about Auto Empire's dishonesty and the ways in which they were hiding specific issues. Since the vehicle had problems immediately after purchase, Auto Empire said they would be willing to help me out. I reached out to them to let them know what I paid the mechanic to get started with some of the issues and I haven't heard back in weeks. Unfortunately this place ticks all the marks for the classic dishonest used car sales tactics. I don't buy cars often enough to know how to deal with this effectively, but I learned plenty of lessons this time around. Everyone who has seen my vehicle and heard the story has asked me where I bought it because they want to know which place they should avoid at all costs.
i was searching for a new company vehicle, Auto Empire located at junction of 92 and 65/69 noticed a Silverado and F250.
The F250 with a diesel looks immaculate, inside under the hood and exterior, a mint condition vehicle less than a new yet looks new.
The sales lady was no pressure and very customer oriented. I highly recommend Auto Empire in your consideration for a vehicle.
upon my first visit to Auto Empire examined the inventory, each vehicle looks well detailed to near new appearance.
Stop in and see for yourself, while at Auto Empire might find a vehicle of interest.
This dealership is wonderful! Our daughter recently purchased a vehicle from Auto Empire and highly recommended them to us. We are very happy she did. They were so helpful and made the process of purchasing a new vehicle super easy.
Thank you Auto Empire!
Website
