All Star Auto Glass in
James (IA)

Remarkably helpful staff. Made sure that my problem wasn’t my back glass and went the extra mile to find the problem. 10/10

Replaced my back windshield for half the price quoted by Safelite, and 5 days earlier to boot

Having to get both mine and my wife’s windshields replaced with Allstar Auto Glass was a great, stress-free experience. They are all knowledgeable and courteous. I would recommend them to everyone I know.

Update: Eric reached out to me, and went above and beyond to make things right. They care about the good reputation they've earned and it shows. Context: We had a side window replaced on a Chevy Malibu and the installation quality wasn't great. I left a review and the owner Eric called me to get the info - he was super nice, explained what happened while not excusing it, and offered to resolve the issue. Even before he called to resolve the issues with the installation, I was still very happy with the price and speed.

Great staff, friendly, Linda helped me make a claim for my repair and went smooth. The tech was very nice and personable. Will definitely recommend and be back if I have any more issues!

All Star Auto Glass was recommended to me by the owner of the auto repair shop that I rely on to keep my 2000 Saturn LW2 station wagon running. I have been dealing with a leak on the driver's side that has resulted in a soaked floor and floormat and later an electrical problem that resulted in rough shifting. Upon arrival at All Star, I was greeted warmly, and my car was soon moved to the entrance of the shop bay in order to pour water over the windshield to determine the source of the leak. After a few minutes, it was apparent that the windshield was not leaking, so the technician recommended that I return to the auto repair shop to check for other reasons, such as the roof rack. As he was finishing up, a woman came out to write down my vehicle's VIN, and then I was directed to see her at the front counter. Since all that was done was pour some water over the windshield for a few minutes, and since the source of the leak was not found, I was ready to thank the technician and be on my way. However, upon engaging with the woman at the counter, she input some information, printed out an invoice, and said that I owed $52.43. I literally gasped when I heard that. I figured that if they wanted to charge something, it might be $10 or $15 for the short time that was spent, especially since the reason for the leak was not found even though the mechanics at the auto repair shop had previously done something similar and hadn't charged me anything. They thought that the leak was coming from the top of the windshield on the driver's side, but the All Star Auto Glass technician couldn't replicate that result. When I questioned the woman at the counter, she said that it was a standard diagnostic fee. Upon examining the receipt, it showed an evaluation charge of $45 followed by "Other Fees" in the amount of $4, plus the sales tax. While I have no complaint about the way that I was treated or about the work that was done, I take issue with being charged that much for a few minutes of watering my windshield and then telling me to go to an auto repair shop to determine the source of the leak. I left feeling very unhappy and still didn't know why my car leaked when exposed to heavy rain. I'm sure that All Star Auto Glass does a fine job of replacing windshields, and I probably have no right to complain, but the experience left a very sour taste in my mouth. For me, that was a lot to pay for a few minutes' time that didn't result in anything definitive. UPDATE: As a follow-up to my first review, which you can see above, I took my car back to my usual auto repair shop to check again for the source of the water leak into my car's cabin on the driver's side. The technicians there verified the location where water was coming in, and it was the same place as the first time. I considered trying to seal the leak myself but soon thought better of it and called All Star Auto Glass last Friday. I had the pleasure of being helped by Eric, the owner of the shop. He explained all the options for me and agreed to apply the diagnostic fee that I had paid to whatever the repair would cost. He made an appointment for me on Monday morning, June 30, and everything went very smoothly. I was kept updated throughout the process, and the quality of the work done was excellent. Even though I was hoping not to have to pay for a new windshield, that's what was required in the end, and I'm happy with it. The world looks so much clearer now! In conclusion, Eric and his staff at All Star Auto Glass are professional yet caring, the quality of their work is excellent, and it comes with a lifetime warranty against issues resulting from any installation errors.

My daughter got a decent sized rock chip this morning. All Star Glass was honest, quick, very reasonably priced and extremely fast. This was the first time I've had to deal with windshield repair (and hopefully the last) so I appreciated all their help. I would highly recommend!

Cannot recommend All Star Auto Glass enough! Their estimate was exactly the price I paid to get my windshield fixed. The staff are straightforward, kind, and very welcoming. All Star Auto Glass’ team are thorough with their work and get things done in a timely manner. Their prices are more than fair and their service is top notch. Thank you, All Star Auto Glass, for taking care of my windshield and making me feel comfortable in a space I know nothing about. As someone in their 20s and not being vehicle savvy in the slightest, I couldn’t have gone to a better shop. I look forward to utilizing this business for any of my auto glass needs in the future. :)

There was another glass repair place that wouldnt touch my truck once the windshield was out, due to some surface rust on the windshield frame. Its a 30 year old truck so its not perfect. I ended up having to have it towed to All Star Glass who took the job right away, they ordered the glass and kept my truck safe overnight, fixed the small rust issue and had it ready to go the next day. Wont ever go to another glass repair place except for All Star, they are the best!!

Was greeted at the door by a friendly employee. They talked me through the process so it was clear to me what they were doing. Did an AMAZING job! I am impressed with their attentive staff and quality & prompt service. Definitely recommend!

Amazing! I would not go anywhere else to repair my car’s windshield. They were quick to schedule my windshield repair and their quote was right on the nose as well as the amount of time I was told it would take to do the job. Everyone was so nice? This business deserves a five star plus rating! Thank you, Tracey

Very pleased from start to finished windshield replacement. Spoke with Cindy last Wednesday about replacing a cracked windshield. Windshield was in on Friday and scheduled for the replacement today. Another Ames shop said it could take 2-3 hours to finish, Cindy said should be finished within a couple hours. To my surprise, I was called about 1 ½ hours after dropping off my car, saying it was ready. It required to be recalibrate due to cameras/sensors, so thought it would take longer. Great customer service, great price and great professional installation. Read the reviews before choosing a shop to fix/replace your windshield, that works best for you. Definitely recommend All Star Auto Glass.

Very friendly and fast service! It was a lot cheaper than I was expecting. This was my first time replacing a windshield and they were very helpful through the whole process. I would definitely recommend All Star Auto Glass!!

Super friendly people. They charged me significantly less for my windshield than what the other place quoted me. Even with my truck's tricky install, it only took 90 minutes in and out of the door. I wouldn't hesitate recommending their services to people.

I was traveling from Texas to Minnesota and a rock hit my wind shield in Kansas. I wanted to fix area before it spread. I looked up auto glass repair in towns I would be passing. I found this one. They were able to look at it right away. They did a wonderful job. Can't even see where the wind shield was damaged. Great service,friendly family owned and great price.

The windshield on our 2003 pickup had cracked all the way across and it wasn’t safe to drive. Eric got the replacement windshield in overnight and had it installed before noon the next day. Great service by all! I highly recommend them. Thank you very much.

I had rubber lining with no adhesive on my windshield that kept coming lose, and I had no idea what the fix was. The problem was explained to me, and they put a solution on to hold the lining down, and they even did it free of charge. Very nice to not be ripped off for what ended up being a simple fix. Definitely would recommend this place.

Hands down one of the best glass repair services out there. My windshield got obliterated by a 2x4. Eric was able to not only order me a replacement but install it same day. Eric was super happy to help me and had terrific customer service, he went above and beyond with helping me. The 2x4 broke my rear-view mirror stand and he not only had a temporarily put on but is getting a factory mirror as well. Every employee should strive to be like him and I am truly satisfied with the service here!

Highly recommend getting your windshield fixed here. The owner is very friendly and down to earth. We had a crack in my windshield and instead of trying to "sell" us on a new expensive windshield, they recommended we patch it and see how we like it. Love the guest-first experience.

All Star Auto Glass was quick, and professional. Did a great job repairing my back window. They also repaired a chip in another lady's windshield in about 15 minutes and looked awesome. Definitely will use this business in the future!!

I had my rear windshield replaced but in August 2022 after a hail storm and was very impressed with the service I should've left a 5 star review then. Yesterday without warning I closed my car door and the rear windshield shattered I called all star and explained the situation they had a replacement ready to install the next day. I was expecting to pay for labor at least or for the entire install but there was 0 charge they really do stand behind their work I highly recommend All Star Auto Glass!

I would like to preface this by saying I do not usually leave reviews. I felt obligated to write a review of All Star Auto Glass because of the great experience I had. I had originally called in to get two chips on my windshield repaired and I was given a very reasonable quote. When I went in to get these repaired the guy was very honest about the severity of these chips and how they were a very simple repair. I ended up getting these repaired at a much lower cost than originally quoted and the staff was very friendly. I highly recommend All Star Auto Glass to anyone who needs any auto glass work done.

I stopped in their store to make an appointment to fix a rock chip in my windshield and much to my surprise, I didn't need one. They got my truck in and within 15 or so minutes it was completed and I was on my way. Excellent customer service and excellent work on the windshield done at a very reasonable price compared to other companies in the Ames area. I will definitely share my experience with others and highly recommend All Star Auto Glass. I will be back if the need arises. Thanks!!

Eric and the team had a total invoice ready in minutes, got me in the next morning, was done faster than he had estimated. yes, that is my new windshield. thank you All Star Glass

I'd highly recommend seeking out service with these guys! I ended up with a cracked windshield on Saturday morning on my way home from vacation, I contacted All Star auto glass via email and got my quote within 48 hours! They could get me in as soon as Tuesday. Very quick to fit me into their schedule, prices are great, and staff all super friendly and welcoming. When things take a turn go here first!

They were able to schedule me quickly. Quoted price was including tax and everything and was exactly what I ended up paying. I was waiting in the waiting area for them to change the windshield. The waiting area was quite simple but good enough for me. They were no too busy so it took them only about an hour. They were polite, professional and it was all fine.

Fantastic experience, contacted for a quote to fix some rock chips and it was around a fourth the price of Safelite! Total time to get in and out was less than 30 minutes with fast WiFi to keep working while waiting. End result is a much better windshield to look at now, can barely even tell where the chips were!