Always Towing & Recovery in
North Liberty (IA)

DO NOT USE THIS SERVICE. The guy only hooked the crossbar to my truck and didn't strap it down. It needed to be on a flat bed due to being rusted underneath. At 2nd turn less than a mile from my house my truck disconnected from the tow and is now totaled.

Got a flat tire on my EV and call them up to get a tow. Gave them my location, they were there with in the hour. appreciate the fast response time, Considering I did not have an appointment. Backup to the front of my EV and hooked up, Told him where I wanted to go, and of we went, When we got to my destination, pay with card. Unhooked. Super easy, No Damage to EV that I could tell. Would use again. Thanks guys.

These guys are out of Iowa City now. Driver was prompt and friendly. Dispatcher told me the price to expect and it was accurate. They’re just too expensive. Spent $210 for a 4 mile tow. $40-50 more than if I had used other local companies. Hope you don’t have to get towed, but count the cost if you do.

Placed a scheduled jump start through my insurance. Got a text message giving me a heads up on their ETA: great. Then driver called me and was slightly rude when I had tried to explain where my truck was. I tell him my wife is home and I am at work. Wife texts me saying the gentleman didn’t have long enough cables and he had to call another guy in. Okay, no problem. That was at 11. I am making this review at 5 o clock. Still haven’t heard anything. Professional? Professionally lazy. Glad I didn’t pay for the service and my insurance had to. Do not call these guys.

Looks like they are deleting negative reviews now. Maybe because I listed how much their overcharged prices were. Been in a professional setting for many years and have NEVER seen a business charge the amount of money they charged me for a simple winch out EVER. STAY far away from this company.

Very responsive and professional. Easy to work with. Was able to get receipts and info right to my email and texted to me immediately.

These guys are absolute clowns. Our Camper van unfortunately broke down on the side of the road and so we decided to use our road side assistance service. My provider dispatched "Always Towing & Recovery" and upon arrival they hooked up our van and then immediately demanded that I pay them $600 up front for the tow. I thought this odd so called my insurance company to which they informed me that this was definitely them trying to scam me as they had already cut them a purchase order for the tow. When my insurance representative called the supervisor of Always Towing and he apparently was extremely rude to her while continuing to order the driver to demand I pay them more money. Once I informed the driver that my insurance company advised me not to, the supervisor immediately informed the driver to drop us off and our vehicle. My service provider apologized to us and said another towing company would be dispatched to take the job. However, "Always Towing and Recovery" repeatedly attempted to intercept the job contract by accepting the job and then marking it as "Complete" without actually doing anything, being so brazen as to come all the way back to us and our stranded vehicle in order to take a picture next to their tow truck in an attempt to commit FRAUD to the insurance company. This got so bad, to the point where my Insurance Provider had to outright ban them from their entire network permanently. Please do your best to avoid these scum bags!

Very polite and professional. We paid for good service and we got good service. These guys are who I will call first.

I placed a request through their website and called after about 30 minutes to get an update because I had not heard anything back, just for the guy on the phone to cut me off and very rudely tell me they couldn’t do anything about it. If i didn’t call I would have never known they couldn’t tow the car. I wish they would have called or emailed me when seeing the request to let me know they couldn’t. The guy on the phone was also very rude.

Had a non-emergency pickup submitted on a Wednesday around 3pm. Received a pick up text Thursday morning at 8:35 and was called 2 minutes later saying the driver was on the way. I was already at work 30+ minutes away and couldn't be there to hand over the keys. Driver and I got... Frustrated with each other and I cancelled the pick up, and didn't want him interacting with my vehicle when I wasn't there as I was worried how he might treat it.

Have called a few times and have either been outrageous in establishing cost or going to take several hours to be available. Won't be calling again.

For a 6 mile tow they charge me an unreasonable amount and waited to tell me the price until my vehicle was on their tow truck. I should have ultimately been more proactive but in a heightened state I feel they definitely took advantage.

Extremely expensive for the distance and long wait, the driver was fairly polite but the "boss" was rude and frankly unreasonable to work with. Call anyone else first. Would have rated 0 stars if possible. Stay away

For a tow service, they were very quick. Matt was amazing, a great service professional.

Did not show up after insurance e company told me they were on their way.i called them and he told me that he didnt have a good number and said he called 2 or 3 times with no response.but ididnt have any missed calls.this was 4 hours later

Wanted $170 for a 5 gallons of fuel delivered. Then i said no thank you and proceeded to ask a question and he interrupted with an attitude and then hangs up like the pros they are. Always towing, more like Almost towing. Not trust worthy nor professional.

Driver was punctual, professional and very nice Did a great job was fast .Thanks guys.

600-800$ for 15 - 20 minutes Job. I called this guy for service, so the job was to load the car from the ground and to put back on my trailer ( car was inoperable) , the job is on the same place , he don't have to drive somewhere , 15-20 minutes job . He asked around 600$-800$ . Before i did a lot of times exactly the same job ( so i know for sure , how long time will take to do this job ) with different towing companies ( from different states ) , they charged me 100-125$ . And you can see , there is a lot of reviews - that this guys , is charging A LOT for all the customers So i was lucky that i asked him , the price from the begging

They towed my daughter's car, which had slid off of the road during an unexpected windy snowstorm, to our house within an hour and a half of calling. I didn't expect to see it until the next morning, but they got right out and retrieved it. We were so thankful! The driver even tipped me off to sending the bill to our insurance company for reimbursement. I hadn't even thought of that, and it was very much appreciated. Great company, great service, and great people.

Make sure you get agreement on price before you agree to have them tow vehicle or you will get a surprise. Price was at least double from other companies.

People were friendly, punctual and knew what they were doing. It was just entirely overpriced. We have never paid almost 300 for a tow to go 30 miles . Was taken back by the price. I guess we should have asked. I was expecting at least 175 but 300 is way to much. Beware for real and i never leave reviews. Be warned they are very very expensive but really nice.

3 times more expensive than I have ever had for a tow. If I had known, I would have called someone else. Driver was polite.

I figured I would try and support local businesses and not go though a big company like big 10 towing and that ended up costing me a lot, last time I had a vehicle towed I used big 10, wish I would have again, I was told the tow was 125$ plus mileage from time of hook up to the destination at 4$ a mile plus tax and fuel charge, gps says from location of the vehicle to the destination was 13 miles, I thought ok, had them go ahead, thought it would be ok to pay a little more to support local businesses, the driver did a good job and was very polite, not exactly punctual but that’s understandable, where I was disappointed is when I got told it was gonna be 222$ for the tow plus tax which ended up being 238$ about 45$ more than I could possibly imagine it costing, again trying to support local businesses I thought it would be ok to pay the 125$ Hook up rather than the 85$ others charge, the Receipt I received was vague and I would recommend calling big 10 if you do not want to pay twice the amount that they charge, I have no issues with the service as far as towing except my truck was dropped in the street still and it was up to me to get out of the way, after that amount I feel very disappointed and will not be using them again!

Two stars because they did arrive fast, but I was told I would have to wait 35 minutes. I had two kids with me who dont like sitting around so we went to grab ice cream. I missed their one call to tell me they arrived, so they left. Got the text message saying service was canceled but to respond with "SERVICE" if I still needed it. I responded, returned almost immediately to the car, waited awhile, and then called to make sure they were still coming. The employee was extremely rude. I was simply asking if I was still receiving service so we weren't waiting for nothing. He instantly gave me attitude saying they called THREE times and that they had proof of that. They only called once, didnt leave a message, and didnt act on the service text message. The man gave me such attitude simply saying well you weren't there. Because of that I decided to leave my car there until I could come back for it instead of trusting this seemingly unprofessional company.

The got the call from Gieco and arrived 45 minutes early. The driver was kind and helpful!

I got my car stuck in the mud on a dirt road after a rain storm. I shouldn't have been on the road to begin with, but a GPS mishap and the unfounded sense of security that comes with 4WD led me to the moment I desperately needed help. I called Always, explained my predicament. They quoted $3,000-$4,000 and suggested I "find a farmer with a tractor. " Instead, I found a competitor - ASAP Towing - who arrived in less than 30 minutes, had me out within the hour, and charged $231. I gave it 1 star because the system won't let me give it 0.

Call ALWAYS first!!!! They are kind, courteous, knowledgeable, and have the equipment to get the job done right!!! We used a different company who made us wait 4 hrs and then couldn't even take us. Called Always and they were there within an hour with the right equipment. They were personable and concerned with our wellbeing. They said they get lots of secondhand calls like ours. Just save yourself the trouble and call them first!