What clients say about North Liberty Automotive, Inc. in North Liberty (IA)
I was from out of town and visiting family. Received a Check Engine Light late on Christmas Eve. Day after Christmas, I brought my vehicle in. They were short handed due to the holiday, but determined it was a valve in the fuel system. Could have been a big problem driving back to the East Coast. They got the part, replaced it and tested it. Done in about 3 hours and back to seeing my family. I really appreciate the short turnaround and excellent work.
They have been excellent with customer service and prompt phone calls if anything comes up. I've had my exhaust replaced by them and then I had some belts squealing and they were able to get them replaced (2 different services/appointments) a lot sooner than I anticipated and they're always prompt with telling you exactly what the cost/estimate will be and if there's anything outside of that they'll let you know ahead of time. I will continue to use them for my vehicle and my wife's vehicle fixes.
They have terrible customers service. Took my daughter's car there and they gave us a quote. but when we came back to pay the car no longer started and they still took the money.
I’m so grateful for the fast and dependable service of North Liberty Auto. They are honest and reliable and have always treated me fairly and respectfully.
Don’t believe the “most affordable” nonsense.
Over the years he’s been either dishonest or unable to solve seemingly simple issues. Terry will gladly slap on unnecessary charges when you ask him to do basic service on your vehicle. He’s more than willing to do this to a customer who’s been extremely loyal to him for many years. I recommend finding a much more trustworthy business. You’re going to lose money here for no reason!
Saw North Liberty Automotive on line searching for someone to look at my low tire indicator. Although they were obviously swamped they immediately took my car to check and found that my tire sensor was incorrect and reprogrammed it for me. It was greatly appreciated since I had a 7 1/2 hour drive back to Kentucky on Sunday. The staff were very courteous and I appreciated the extra care they provided.
Took my car in to have a very common problem fixed. Was very secretive about pricing and had a lot of extra charges in the quotes for no good reason. Used cheap synthetic blend oil. Was told they would not use the part I recommended, so of course they sold me the more expensive part. I open the hood, sure enough it’s the part I recommended. Would have saved me 400$ if they allowed me to order the part. Anytime I recommended a part (which I’m certainly no expert but I’m fully capable of doing research) it was immediately shut down and was fed junk information.
A small recap.
This shop will take full advantage of anyone who is not mechanically inclined. They don’t mind throwing in nonsense charges. Only reason they earned a two star is because the shop did have it done in a decent time and the mechanics seemed to do okay!
I always get great service at North Liberty Automotive. I found this place when I had a low tire. So very welcoming and professional. I won’t go anywhere else. If you have any automotive needs please give them a chance
This repair shop is GREAT! I received prompt service on my Subaru Hybrid. They towed my car, replaced my battery and windshield wipers and the cost was very reasonable. They provided a ride back to the shop, within a day. I highly recommend this shop for repairs or general service to your auto. Winter is coming!!!
man these guys are AMAZING!!! anytime I have a issue with my car they show no hesitation that they are willing to look at it no matter what. the best part is that they remember the customer... I tell them my car and instantly remembered who I was and mind yall I haven't been there in a few months. I would definitely call these guys to get ur stuff looked at
Great place! The owner is super personable, pricing is fair and they get you in and out in a timely manner. As a female I feel confident bringing my car here and not being scammed! Highly recommended!
On my way to Iowa City for an appt and I got just outside of North Liberty and my car started sounding as if I had a flat tire. I pulled off the I interstate to check out the tires but couldn't see what or why it was sounding that way. I took the road to the university thru North Liberty just in case something should happen. After my appt I checked out the tires before leaving the university and thought the back drivers tire looked like it wasn't on my car all the way but I could not move it. I crept my car into North Liberty and I seen a local police officer so I turned by him and rolled my window down and asked him if I could please talk to him. I pulled into a business parking lot and the officer turned out on the road to the left and I thought well thanks a lot buddy. Little did I know or see but there was another one right behind me pulling in the parking lot as well. Anyway I needed a garage and he directed me to come. Yes I got my car fixed on a spur of the moment. The officers were pleasant and the guy at the North Liberty automotive garage was super. They were genuine good hearted people that are hard to come by these days. Thank you to the city police and the automotive garage mechanic, they got A's today, lol.
Took my vehicle in to have them take a look at a speed sensor issue. Took them almost 3 days to even look at it until I called multiple times to check on my vehicle. After about almost 2 weeks and saying it was finally fixed, I paid and drove off only to have the same issue 2 blocks after driving off. I went back to tell them and they were going to be “closed” the following week all week for vacation. Seriously don’t waste your time and money. Extremely unreliable.
Great small business. I was passing through and ran over something on the hwy. Stopped at a different shop first (one Google picked) wasn't tried well at all. So found this shop drove over they got me in quickly there was a big nail in sidewall not repairable.... my car doesn't have a spare. They didn't have a used tire that was rite. Had new tires a set of 4. My car is awd so have to change all 4 tires at same time. There tires where very high quality tires more money then i really had to spend that day. So he let me call around i found a set of tires close by. I have a old type rope repair kit in my car, he let me plug the tire to drive over and buy the set i found. Same shop i went to first they still had no time for me. So i pick up the tires came back to North liberty auto. They mounted the new tires and got me out of there in less then a hour. He even told me he was sorry about how the other shop acted. I would highly recommend given North Liberty Automotive a call if you need anything and your in the area. Plus its a great time to help out small family owned businesses...
Thanks again for getting me back on the road.
A couple weeks ago I got into an accident with my car, and with the holidays being so close I couldn't pay the total bill all at once. He was wonderful enough to allow me to make this payment in increments. I just got my car back and I couldn't be more grateful for his help, and his tow service in North Liberty!
Terry the owner was wonderful to work with. He was willing to help in anyway he could to help us get our car fixed and back on the road. I would 100% recommend this shop to anyone who's in a bind and needing there car worked on.
AMAZING. The guys there are nice, fairly priced, and 100% honest!!! I just got my car back and I'm wondering if they switched my car out because it is now running so well!
My daughter is a student at Univ of Iowa and we live n the Chicago area. NLA has fixed her car twice and they were very fair with pricing and didn't try to take advantage of us even though we were in a bind.
When I called and set up an appointment, I was specific that I needed my car back at 2 o’clock because I had to go to work. When I dropped my car off, I was specific that I need my car back no later than 2 o’clock because I had to work. I specifically told them that even if they could simply diagnosed the problem by 2 o’clock we could set up an appointment to fix it another day. Yet when I showed up they hadn’t even gotten into the shop to look at. The guy even said that I never told him I need it back by 2 o’clock. I sure as hell will never go back there again.
NL Auto is great, they are honest and great about telling you what needs fixed now and what can wait and giving repair optons when applicable. We switched after having numerous problems with another local shop and have had no complaints. We have 210K on our truck , 165K on our car and NL Auto is a big reason they are still running well. The closest to a "complaint" I ever had is that they are busy but that is because they are awesome!!
Terry has fixed my car on more than one occasion. Terry kept me posted on what was wrong, cost, and the timeline to fix it. When it was complete he even showed me the old and new parts and what he fixed. I have a general distrust for auto repair shops, but Terry was up front and didn't fix anything without my go ahead. Will definitely return!
My wife and I took our van in and they overcharged for all the parts. They didn't finish the job and still charged full price. I wouldn't take a bicycle in to have these crooks fix. If I could give -5 stars I would. Don't take your vehicle to this shop
After two dealerships failed to properly align the wheels on my truck, I took it to North Liberty Auto on the recommendation of a friend. They sorted everything out, and even gave me the best price on tires I could find.
I will definitely be taking my cars to them from now on.
Been going here for service the past year even before we officially moved to NL. Recommended by a coworker for knowing their trade and being honest with pricing and we definitely agree. Great customer service and very helpful.
HONEST, FRIENDLY & TRUSTWORTHY COMPANY!!! I needed new tires but wasn't able to purchase them right away. Terry kept me updated with special offers and rebates, was flexible with my schedule and had me in and out quickly. This is one of the longest standing, locally owned auto repair shops in North Liberty. If you're looking for a mechanic that's down to earth and who will shoot you straight, visit Terry for your next repair or preventative maintenance!
This team here at North Liberty Automotive is just fantastic. They got my car taken care of in no time flat and even gave me an amazing price. I would have paid triple had I taken it to a dealer. Not to mention they diagnosed the noises I was hearing when other places told me they couldn't find anything wrong. I highly recommend the work done by Gary, the owner and his team-Chad and Terri. The go above and beyond!
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