Last Chance Wrecker JunkYard in Indianapolis (IN)

They towed my car from my apartment garage saying I didn’t have my parking pass in the windshield, yet just a couple seconds of searching would have shown them that my sticker was on my dashboard. All of their pictures conveniently showed every spot of the car other than where the sticker was. They then threatened to trespass me for going to my car in the lot to take a picture as evidence that my sticker was on the dash. Woman behind the desk has zero customer service skills as expressed in various other negative reviews. They said I should have gone in to the office before going to my car, yet I called an hour in advance informing them that I believe they wrongfully towed my car. I know several people in the same building that had their cars wrongfully towed as well. The people at Last Chance display an utter lack of professionalism or care for people’s property.

I am a dealer in Alabama. These guys redeemed my collateral for me in under 3 hours, worked with me to get my vehicle back to me before my 10 days was up! Will use these guys again.

the office workers tried to shake me down after my car was repossessed. I had already called my loan company and they told me how much it would be to get out and that it was a flat fee for the first 5 days, the lady behind the counter said there would be an additional 300 dollar cash fee. I told her I already knew how much it should be and she pretended to go check some paperwork and came back and said she accidentally had the wrong paperwork on me, that doesn’t make any sense and was clearly an attempt to hustle me out of my rent money, why else would she specifically ask for cash. What kind of person would try to steal from someone already down on their luck that doesn’t know any better, I know they must’ve gotten over on some poor vulnerable people before

After having my car stolen, these people picked up my car. The fee was $395.00 I had 314 cash. They would not budge. I feel like they are worse than the people who stolen my car. I ended up walking to an ATM 1/2 mile away to get the rest of the money.

I called 2 am. my car was dead right across the street at the drive in. The lovely lady on the phone didn’t hesitate to let me use the jumper cable box and even walked across the street to meet me at the entrance. Super nice and very helpful. (Mind you, I had my kids in the car and I’m not from here so I couldn’t just call a friend/family. I called roadside assistance and the non emergency police station and no one could help).

Highly recommend! They came and towed an RV out of our back yard that had been sitting for a cpl yrs...was impressed how smoothly it went! Allen, (tow truck driver) nice polite young man, did a great job..thank you!

Be careful. They had some sort of “system error” where a good number of people who worked with them, going back as far as a year, were re-charged within the last month. They will not be widely distributing this information even though they claim Chase is investigating. I was only informed when I called them out due to noticing this on my bill. Check your cards and file your disputes. Thievery 😡 It’s fine if this stuff happens, response is 😡😡

Absolutely off chart service. They have help me, my family and friends when stuck. When time is very important. They are in a tough business. The Naysayers got themselves in the predicament and think is always the Tow Guys Problem. Just Saying and you know who you are.

I just want to give a BIG SHOUT OUT to the team at Last Chance Wrecker towing service. From the receptionist, to TODD who towed my car, I have to say they were cordial, patient and SO informative every step of the way! TODD, my service tech, took the time to educate me on the "ins and outs" of safely towing a car. He didn't have to take the time, but he did, and I will be forever grateful for his expertise and patience with me. YOU ARE THE BEST, Todd--Thank you! I highly recommend Last Chance Wrecker! Sincerely, Cheri Ramsden

The women who work here were lovely to me when I picked up my towed car. I was having a really rough day and they turned it around.

this place is a really good towing business they are really nice unless you are rude have a great day!!!

Call the number on the sign, but a property manager must call. Complete waste of money on signs. (If a car is parked illegally next to a last chance towing sign) they will do nothing! The entire sign is only for property manager haha

While people complain about getting their car towed, when it is YOUR spot that someone has parked in, you want someone that is professional, prompt, and efficient. Our entire apartment complex loves LCW, they do a great job of making sure we can all park where we pay to park.

They came and rescued me from a parking garage downtown. The price was steep, but fair. Definitely not gouging by any means. The driver was extremely friendly and had me hooked up and out of the garage before I knew what was happening. 10/10, would use again!

Well my first review conveniently was removed. So I will repost it. They towed my car and stole over $1000 worth of items. They damaged what they couldn’t get away with stealing. The office staff was rude and unprofessional. They had signs up tell customers no guns on the premise but they had guns on them. They refused to return any of my missing items and when I called to have them returned they never returned my call. These people are crooks and thieves.

Purchased an ECU for my vehicle thru the phone on Friday. Payment was made on the same day and item was shipped like i was told. Received it on today, Tuesday. Couldnt be happier. Thank you for your business!

This place is raciste towards Mexican Latino people refusing there services Mexican restaurants or if we not white we don’t get service awful service

Driver was very patient and let us get the vehicle out of the tow away zone.

Be careful calling or dealing with this company. Our vehicle was wrecked and we paid them to tow it home and they immediately contacted the city about the vehicle which is a scheme wrecker companies use to get free vehicles. Luckily we're a family of mechanics and were able to fix the car and not have to deal with the city on that vehicle, but we dealt with the city on several other issues that otherwise would have never been bothered with. They steal stuff out the cars and are extremely unprofessional.

The customer service is below average. Not at all shocked.

Very nice people and wonderful customer service. I unfortunately had expired plates and my apartments had my SUV towed. I was super stressed out, but the wonderful people here made me feel comfortable and I was able to get the matter taken care of within minutes. I definitely recommend this company for any towing and recovery needs!

Great experience all around! Scott showed up quickly and got my truck towed back to my place. Will definitely say hi next time I see him around our apartments.

My car was totaled and Last Chance picked up my car. When I went to the lot to retrieve my personal belongings. The staff was very helpful in helping me locate my car. they also spent about 20 minutes helping me remove my license plate from the back of my heavily damaged car.

They have a job to do. It's not there fault if your payments are late or miss communicated with your vehicle lender. They try hard to keep your information from other customers. Staff are professional and polite treat them with respect you get respect. No I don't work here nor do I know anyone who works there had my vehicle repossessed paid my payment got my vehicle.

Ashley was happy and upbeat and made me laugh. Her customer service really made things better. Thank you for making my day! :)

I would give them -10 stars. Worst ever experience! This is criminal organization. The dirtiest white trash from the driver to the owners.

My car was repossessed before I could get all my belongings. The gentleman who helped me was very kind. Not only did he take my plates off for me, he also got everything out of my car as it was wedged between 2 others where I couldn't get in. He repeatedly apologized for meeting me under the circumstances which was greatly appreciated as it was one of the worst days of my life. And the lady I spoke with on multiple occasions prior to retrieving my belongings was also very nice. I really appreciated their kindness and courtesy.