I'm handicap and was waiting for my road side assistance after 2 hours I called they came right away. Left my phone there he came back to give it to me. They went beyond showing they care.
If I could give them zero I would! My car was unlawfully towed on Friday evening. About 7 o'clock and when I realized that it was no longer in front of my house and called the gentlemen that answered the phone very rudely and disrespectfully told me that I had to wait until Monday and he couldn't tell me how much it would be or why it was towed or anything! So I spent the weekend stranded without my car and when Monday morning rolls around I called as soon as they opened at 8 AM and they still wouldn't tell me why it was told, but they did tell me that it was gonna be $385 to get it out of impound because in theirmined my car had been there. For 4 days from Friday evening till Monday morning. And when I mentioned that the Indiana code and law states that they can't charge me a daily fee until after 24 hours of it sitting there, and they can't charge anymore than a $150 for the tow and $30 a day the man told me very, very hatefully not to tell him how to run his business or what to charge or it will be more when I come to pick up my car and ill pay it or itll sit there until hes legally able to sell my car but either way he'll get his money! This company should be the spokesperson for predatory business practices and abuse of power! Then when I went to pick up my car I asked for an itemized bill and paperwork stating the exact date and time they towed my car and Ray, the owner and entitled old man that I spoke with on the phone, said he would at first then gave me a very generic receipt and when I asked again for the full statement he said that I git all I was getting and kicked me out of the building!
I spoke with an incredibly rude man by the name of Ray due to a mix up with the tow truck (my fault). Ray offered no remedies and acted like he was too busy to help me solve the situation. I was fortunate enough to find another company to resolve my issues.
Horrible service … tow truck driver had no idea what he was doing , actually broke another piece on my car before realizing he had no idea how to lift the truck .. left the tow truck in neutral backed into my front bumper and ran over his foot at which point I had to run to the truck and put it in drive and pull forward .. after I requested a refund I was told I had to travel to the shop to get a refund even though I had no vehicle , when I arrived I was told I had to wait for the boss to pull up which took an additional hour . I WOULD NOT RECOMMEND THIS SERVICE TO MY WORST ENEMY!
This shop is amazing always fair and knowledgeable. They also let me know exactly what I need and why. Moores auto takes care of customers. Everyone should go here.
Friendly atmosphere. Very helpful. Fast service. Accurate diagnosis and josh took the time to explain what the faulty parts function was and it's effect on my vehicle. I had a diagnosis from the local GMC dealer and they said the Timing chain was slipping and blown head gasket and somthing about a bad exhaust cam. I'm glad I went to Moores for a second opinion. Great mechanics there for sure.
I had an after hours emergency when my car suddenly wouldn’t start and I know very little about cars. My battery seemed fine and the lights were on for about 15min as I was vacuuming, but it then refused to start. The gentleman who picked up the phone was kind and very helpful, and when he arrived to tow very shortly after he listened to the problems I had and offered to try a jump before towing. We got the car started, he confirmed it was charging, and he patiently explained what I should do next to get it working fully. He was extremely kind, very helpful, and I cannot recommend this company enough. If I ever get stuck or need a repair in the future Moore’s will be my first call hands down.
I came in for coil repair after Midas tried to charge me 1k for the same job they did for $250
No they did it faster if your from out of town like me please go to moors first they have great price’s and do great work I highly recommend 10/10
My axle broke on the side of the road . My car was towed to a local impound…they picked up my car, fixed my axle and a rim problem due to the axle breaking at a very reasonable price and had my car ready in less then 24 hours!!! Thank you so much!!! Very highly recommended!!
From start to finish, Moore's was professional, fast, and friendly. My car broke down on the highway in Indiana on the way from Chicago to Michigan at 4pm on a holiday weekend. Moore's was prompt with a quote, and Steve showed up within 30 minutes. He went above and beyond to provide a positive experience out of what was a very stressful situation. I'm grateful I called Moore's, and would highly recommend them to anyone!
I've had work done on both of my vehicles with Moore's . I found their prices to be fair and manageable. Their tow drivers are so polite and courteous. Willing to give you any information that will help ease your mind. The mechanics at the shop are friendly , helpful and honest. I would recommend having your vehicle repairs done with them if you want it done right.
Seem money hungry. Have the highest prices in town. I like that they diagnosed within 10 minutes my car quickly BUT charged me a $80 diagnostic fee, and $4 shop fee, which never was shared before coming in. Then they wanted $800 for a job done for $100 at Brian’s.
Went a few days back to get my exhaust repaired on my car, they told me to come today Thursday 3/12/21. I get there at 8:10am and they tell me the person isn’t there to fix it so they can’t work on my car. Mind you I came from a far distance. I’ll never go back there again because not only was it a waste of time, I could it went somewhere else during the time I waited to actually find someone who can fix it
My truck wouldn't start. And I needed it towed home. They came on time and towed it home. The driver was great and helped out even at night time. Definitely will be my first choice next time I need a tow.
These guys got me out of a pinch when I got stranded on the highway without a spare last weekend. From initial call to drop-off at a nearby tire place, it took Moore's less than one hour to get me going again. So grateful to this company and the driver who rescued me for making it fast and easy.
I have always used Moore's they have very good service and the worker there,(RAY) Is awesome and so is Steve the owner I don't take my vehicles any were else.
Had an excellent experience with Moore's. Got me in right away for a brake problem, and took care of a complication immediately. Reasonably priced as well. Recommend!
Stay away. They tried charging me for a diagnostics that they didn’t even finish. They did the pre diagnostics then told me to take my car somewhere because it was too much to fix. So I ended up finding a real mechanic who showed me what a real diagnostic test is, then fixed the blown coil and I was driving my car that same day. When I confronted the owner he was courteous and apologetic and assured my money would be refunded. The money was never returned to my account and when I went back they said they had a receipt that shows it was returned. These people are all lethargic, condescending, and take no responsibility. Any positive reviews of this place are fake or the people are just too dumb to realize how bad they’re trying to bend you over. Also the old man should invest in some denture glue because they aren’t supposed to keep popping out of your mouth...
I LOVE these guys! I was on vacation with my kiddos and ended up with a flat tire. They promptly found me despite not knowing where I was located, took me and the kids to the mall while they fixed my car, picked us up within an hour to take us back to my fixed vehicle. They were a HUGE blessing when I was having a rough morning. They went above and beyond anything I could ever ask for. I don’t live in Indiana but if I’m ever in the area and need help I’ll be sure to call them! They also didn’t charge as much as I expected so I’m grateful for that! Me and the kids ended up being able to finish our vacation quickly because of their kindness! Thank you again!!!
Most inconsiderate tow truck driver ever! Leaves vehicles in the middle of the parking lot blocking bay doors!! Was asked politely not to and ignored us. Stay away!!
I needed a part for my car window, the folks here looked around and found the part at the lowest price and quick availability and once they were ready they finished the job quickly.
The most unscrupulous shop i have ever dealt with. Was qjoted $88 to replace a starter wben i opted to buy my own and not their double the price one they simplymade up the price gouge by adding it to labor bill. From the aging hippy mechanic to the manager: men without honor. Avoid this place or risk being swindled by these theives
These people are rude. I took my car to them forever and they put a bad part on my car that went bad 2 months later and they won't even give me a deal to fix it again. The worst. Loyalty is not repaid here
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