Northlake Auto Recyclers Inc JunkYard in Hammond (IN)

Salesman was rude and seemed sort of ignorant. According to the website I looked at, they had multiple vehicles of different years that have the part I need. So I gave him the year range that had that part, and he interrupted me with a rude tone asking what year mine was. Could've just put any year in the range I gave him. Then asks my location, then says "And you're willing to drive down and get it?" Yes. It's a bumper for a 10 year old vehicle, why would I pay more for the shipping than the bumper? Guy seemed like he might not know what he's doing, which would be fine if he hadn't interrupted me with a rude tone. From the other reviews, I see that multiple people have had problems with a rude salesman. If one person says a guy is rude, maybe it's a bad interaction. If 5 people say a guy is rude, the guy is probably rude. REPLY: Yes, I have reviewed 8 places total. 4 of which mentioned rude people, yours and 3 other businesses. Please go and look at any of the other 3s one star reviews. They look a lot like yours, with plenty of other people calling out rudeness. I see your employees get it honest. I tell people of good places by word of mouth, and business cards. I show my appreciation at the time of good service with tips. No one is reading through 5 star reviews on Google, they read the 1 stars to know if they should avoid doing business with them. I personally wouldn't have even called you if I had googled you and looked at the reviews, but I didn't. I got your number directly from a website. Also, absolutely hilarious the the "owner" has enough time to troll through reviewers other reviews. You must be an absolute joy to work for.

My experience was nothing short of great. I called ahead of time to see if they had the spare tire I needed and they did; not to mention, it was OE too, at a good price too . The guy was nice enough to take my old spare due to dumping tires is illegal and I didn't know what to do.

"Customer service is our #1 priority" 🤔 Customer service is the key to quality... This place is ten steps above the rest!! A completely different experience, AND VETERAN FRIENDLY!! OOH, RAA!! Rated cleanest yard many times. Very impressive business model! I don't say that very often AT ALL! Highly recommend this yard. welcoming, friendly, honest, service! Great Staff!! KJM.. great service. I didnt have to ask about veteran discount, they ASKED ME!! Great Show Guys!! I will be back again and again. Thank You!

They were a great help finding all the pieces I needed for my kia soul. The pricing was great as well. Not to expensive for everything I needed!

I am very happy that NAR an engine I needed for a customer here in Fort Wayne. It was a 3 hour drive but it was worth it. The engine was in great shape with only 83,000 miles on it and it looked as though it had been cleaned up when it was pulled. I truly appreciate that the main wire harness and the pigtails were all intact and in great condition. The engine was loaded into the shop truck by a very nice NAR employee who assisted with getting it secured for the 3 hour trip home. I have never seen a better maintained, clean, organized and professional salvage yard in my life! My only complaint is that I wish they were closer to me! Thanks NAR!

Picked up part for my 2008 Honda Fit drivers side door, counter staff was knowledgeable and courteous and yard staff was even better.They brought part to my vehicle and also helped load the item and most importantly the price was great .Thanks for your help you have gained a future customer.

We have a mechanic shop in Hammond and when we use Northlake everyone is always nice and professional. David usually helps us out and he is great!

Northlake Auto Recyclers is a place of integrity where excellent customer service is the norm. I am a repeat customer because their products are top-notch and the customer service compares to none. In addition to that, the atmosphere is fun and inviting. They have a clean, professional, well organized establishment and their prices are also reasonable. They are definitely worth your time so check them out. And no, this is not paid advertisement. I am truly a customer of Northlake Auto Recyclers.

I needed a part to fix my car and Sam at Northlake Auto Recyclers took my call, had the exact part I needed, super easy transaction and my part arrived quickly and in great condition. VERY HAPPY with my transaction! Highly recommend!

Great customer service ,very polite and quick .Just a little hard getting there after work with closing at 5 pm maybe one or two days till six will help some.Otherwise great establishment..

Ordered parts from Paul very helpful, known him for years can always count on him to locate parts for me & trust his judgement, saw the facility today very impressive

They have great service and good quality parts, and reasonable prices with a friendly staff. My dad was looking for a certain part for my car and they had exactly what we needed.

Putting one star because I needed to post a review. This place is unprofessional they didn’t sell us an engine because the guy at the counter stated they had never done business with the mechanic shop they’ve only been open for 8 months. Also said he wouldn’t sell it to us even if we hauled it ourselves.

Best place to get quality used parts. Also the staff is awesome they make sure you get what you need awesome place. I love Northlake Auto Recyclers.

Great employees who work for (NAR) It’s very rare to have such caring employees such as Dave and his father . Today I was stranded because my car battery went dead. Dave & his father were very busy but came over to try to get my car started. Unfortunately I had a cable that was not strong enough to jump my car. Eventually I got my car to the dealer and bought a heavy duty jumper cable. Thank you Dave & his father! 😇 Northland Auto Recyclers you have two wonderful employees! 🙏😇

Great people great prices and their office is cool! 42 bucks for a like new tire. THANKS NORTHLAKE!!!

These guys were awesome! The place is clean, they had exactly what they said they did and even took extra steps to make sure it was right for my truck. they were super helpful with loading it all up.

Easy to work with very accommodating. Fast and efficient. Thank you from mishawaka, Indiana. Keep it up, Joe

This place is very professional for being a used auto place. They sell quality parts, delivery is always on time, customer service is great. I have never dealt with a used auto parts store like this before, they are above them all. Thank you.

Very impressed by the staff and grateful for all the help and tips for my daughter's first truck!

Great customer service. We were in and out and they even gave my grandfather a police discount even though they didn't have to. The rim we got was "used" but basically brand new and they cleaned it before giving it to us which was appreciated.

So I left Pick-n-pull, they no longer had my switch that I wanted, but I would have had to go out and pull it myself in this freaking heat. Today was 93F & 53% humidity. The part would have cost me $63. So thankfully they didn't have it. On my way to another yard, I saw this place and stopped to see what they had. I went into the AC place and told the clerk what I was looking for. He typed it into the computer, let for about 7 minutes and came back with the exact switch I needed. It was $36 out the door! So quicker, easier, and cheeper! They don't have everything I need because I have an older vehicle, but they do have good stuff.

The staff were excellent very helpful. I called for a part they made sure it was what I needed before I made the trip. Best place excellent price and the office clean has wonderful decors for holiday. Thank you

Picked up 2012 Ford Focus mirror assembly earlier today and it was in perfect condition. The customer service was fantastic too and Brian was a huge help. He was very knowledgeable on the parts and answered every question I had. They also had great prices and a awesome location. I suggest anyone whose looking for any car part, no matter the vehicle, to go here. They will have anything you need all in one location. Here’s a photo on my old mirror next to the newly installed one. I’ll be definitely going here again for more parts. Thanks again!!

Quick professional service. Only place around that had exactly what I needed and they got me the part I needed even earlier than expected

Beautiful spirit ed people, they were very helpful to them and they don't try to just make a sell with you. They help you to save money by listening to what you really need. I'm grateful for the honesty that was shown to me and my grandson.

ABSOLUTELY THE BEST PARTS AND SERVICE! JUST PURCHASED AN ENGINE FOR MY BMW AND COULD NOT BE HAPPIER!!! THANKS NORTHLAKE CREW!!!