Had nothing but the best experience possible. Amber went above and beyond to make sure my little road runner was taken care of. The driver called me as soon as he got to my little car and told me everything he was gonna do. Awesome job blue eagle!!! Thanks for being the best in the business!!
Very fast and courteous at a great price.... Chris the operator performed very safe, and courteous..... Very corrigible and knowledgeable.. thank you sir!!!!
Unethical business practices bogus charges on the bill. Cash only and the bill was more than what the operator stated. Charged for after hours tow when the tow time was when the yard was still open. The time was even on the statement. I’d walk to where I needed to go before using them for emergency services. Plenty of great tow company’s around and word of mouth travels. Do your self a favor and read the other bad reviews you will see a common theme here. Zero stars should be an option.
Worst customer service I have EVER received. NOT the driver that came out. He was GREAT Trying to arrange for the tow was a nightmare. Had to talk to an automated system and give them all the info. That was okay. Then I was sent to dispatch. Here is where it went to crap. I had to repeat ALL the information I JUST gave. She said she didn't get it. (Then what was the point of the auto system gathering my info??!) I was then quoted a price $50 higher than the first attempt. The customer service rep (if you want to call her that) kept talking over me after I repeatedly ask her NOT to do that. THEN was forwarded to a THIRD person and had to repeat all the info a THIRD time. NEVER AGAIN!!!!
Great customer service and Dan was very professional with his service call. I’m satisfied with there services will continue to use Blue Eagle for all my service calls.
They damaged my car while it was parked in a lot. They paid for the fender and headlight but I still had to be the one to take it to where it would get fixed, and they are very unhelpful in phone calls. They promise to call me back with more information numerous times and have never called me back, the owner is apparently the busiest man alive and will not help whatsoever. The employees on the phones are all liars.
had a really good experience with a worker named Justin. He helped me tremendously and handled my car with care. Very professional and knowledgeable. would recommend.
Helped me and my son get home safely tonight after a very long drive. Process was quick and easy for someone who has never gone thru this before. Thank you!
Had a scare with my car. Ford escape had a recall for a bad shifter linkage bushing and my car wouldn’t get out of park. Called these guys and they came out. Tow truck operator was very knowledgeable and professional. I told him what I thought it was and he knew exactly what to do. Messed with this little cable got it to shift into reverse and drive so we could get a tow truck. Highly recommend these guys. Cannot remember the guys name but he was very helpful and didn’t waste a second
In a series of unfortunate events in the past 4 days, I found myself laugh-crying because the Tesla got a flat. I was unable to sage myself from the bad juju following me, but the local tire shop recommended I call Blue Eagle for towing. Art was extremely helpful - I didn’t have to wait long at all. Will definitely call Blue Eagle in the future for any towing needs (hopefully not any time soon).
I’ve used Blue Eagle before and didn’t have an issue but this last time was a different story. I called around 5 pm to get a quote and was told it would be after hours and there would be an additional fee, I told them I would call back if I decided to get it towed. My car was coming from a mechanic that could not do the job back to my house. I never called them back to confirm the pickup, I just decided I would get it towed in the morning. I get a knock on my door at 10:30 pm and it’s the driver with my car on the tow truck in my driveway. He told me that if I couldn’t pay it would be impounded, that’s crazy. Luckily I was able to pay for it, but what if I didn’t have the money? The driver was very nice and I understand it’s not his fault, he’s just doing what dispatch told him to do. He did get them to take the after hour fee off.
This is the most unprofessional establishment-due to their operator- I have ever had the displeasure of working with.
My car was wrongfully towed on a Saturday evening by a company downtown (thats another review for another day).
I called blue eagle to ask if they had my car, through heaving sobs.
The "operator" on the other end scoffed at me when I told her I was confused because I was given permission to park there and I didnt know why this happened. She then said, "well you shouldn't park in stupid spots then". I asked her how much this would cost me and when I could pick up my car. She told me it would cost me 205$ and that they can release the car monday morning. I said thanks and hung up.
Flash forward to monday morning. We get there at 8am, only to be told they are CASH. ONLY. we could've gotten that over the weekend had we been told. It is also NO WHERE on their website they are cash only. The way she spoke to my husband when he picked up the car was reprehensible.
Now as I look over my receipt I was charged for storage (80$ for the weekend, 5$ for gas, 20$ for after hours, amd then 100$ for flatbed usage).
I would never use this company for emergency services after being treated this way by their operator. While I understand they were hired by the other agency to do this service, it does not change the fact that their patrons deserve to be treated with dignity and respect.
I wish I could give less stars for this interaction with her.
Justin who works for Blue Eagle Towing towed my Jeep on a flat bed and he was very nice and professional. I appreciate the care he took in loading and securing it as well as unloading it. I would surely use this company again.
After paying extra for a tow to not be there with the key, the driver showed up and demanded the key from my wife. Told another driver since I want there he was going to jam a screw driver I to the lock tumbler and bust the lock so he could get it to turn over and get the car into neutral. Even after my wife gave him the key he couldn't shift the car and started doing everything wrongly to tow my vehicle. Told my wife he had to keep the key even though there wasn't anyone to give the key to at the destination so my wife was forced to follow this jabrone across town to drop my car off..... This place never used to be this unprofessional but they're obviously hiring anyone they can find to put into a truck just so they can bill you for towing your vehicle. IF AT ALL POSSIBLE, AVOID THIS COMPANY LIKE THE PLAGUE!!! USE AS A LAST RESORT IF YOU HAVE TO BUT OBVIOUSLY AT YOUR OWN RISK! ABSOLUTELY UNPROFESSIONAL AND TOTALLY RIDICU!
DO NOT USE THIS COMPANY.. They drove my truck to their facility and tried to charge $2500 dollars for absolutely nothing. Put a flat bed fee and rotator fee on the invoice which they didn't even use. Then when we called to try and question it they said we "Insulted them" absolute low life's of people at this facility...
Last night I got off work at 11 pm. I work 3rd shifts. My truck would not start and I had no way of getting home to my family. I called Blue Eagle and had service right away. With in 10 minutes a driver named Art was there and helped me get my truck back up and running!! He was very knowledgeable and respectful. I will be calling them anytime I need help!!!
Tyrell with Blue Eagle did a great job towing my car. I was stuck at a driverthru window, and my car was locked in park. He got me out of there quickly and efficiently. I'm very grateful.
Absolutely incredible experience in a bad situation. DJ came out to tow my vehicle quickly and kept me in contact with timing updates the whole time. He was extremely helpful in what was wrong with the my vehicle and jumped it for me as well. He was so kind and trustworthy I’d call him anytime I’d need a tow! Definitely made an inconvenient situation much better. 10/10
Mike our driver was kind respectful professional and awesome but that’s about all the nice things I can say about this company. A “50 minute” tow to quote them directly. took 2.5 hours for our driver to arrive, the auto shop we arrived at wouldn’t take the car and told us to go to belle tire which was at the other end of the parking lot. The car was still on the bed, truck engine still running, and we were charged an additional $50 for a 3 minute drive across the parking lot. Dispatcher was incredibly rude and hung up on me. I’ll never use blue eagle again. Nightmarish. Mike was cool tho.
Didn't catch the guy's name, but whoever came out to jump my bike at 4 in the morning was great. Friendly, great service, good knowledge, and came an hour and a half faster than progressive said he would.
Sasha did a great job taking our call and giving us. reasonable rate to tow truck back to Marion from Fort Wayne. Their rates were very reasonable compared to other companies in Fort Wayne. The driver, Godi, delivered the truck to the house in a very reasonable time. I am
thoroughly impressed with the company and would use them
again. Thank you Blue Eagle!
I had a tire blow out this evening. Called the service team, they were very informative and connected me quickly with someone that was able to get to me quickly for help. I was outside the standard service area, but a technician was there at the scene within 25 minutes. The communication throughout the process was great. The service team and technician were outstanding. Thank you so much for coming to the rescue. Appreciate the service and the great people that helped me out this evening.
Do not use as they will bring the wrong equipment and damage your car. Unfortunately, we had a less than stellar experience with this towing company on a Saturday afternoon. It is evidenced in the improper handling of the vehicle in the photos and video attached which resulted in body damage. Our mechanic shop called to have our car towed because a repair they had just completed that day failed on the drive home. Blue Eagle towing was sent out by the shop to collect the vehicle and return it to the shop. Blue Eagle did not bring the proper equipment to tow a car with a ball joint failure. They did not bring out any skates, instead, they attempted to jack the car up and yank it onto the flatbed a little at a time (see clips of 6 minute video with air jack sounds). Additionally, they had the car owner sign a damage waiver when what they should have done is have the auto shop signed the damage waiver because the tow was scheduled by the auto shop. They might as well have had a random passersby sign a damage waiver. Blue Eagle should have called the shop back and let them know that they did not have the capabilities to properly tow the vehicle without damage.
Drove my sons older model vehicle to work when the engine started making noises. Contacted blue eagle towing since they were the 1st towing company on google. Initially they dropped my car off at the wrong house…really?!? No call or confirmation of the drop off. Contacted them, the contacted the driver, and my vehicle eventually got dropped off to my home but not before he damaged my parked equinox in the driveway. Mind you I don’t drive the equinox. It still has snow on it from the storm we had a couple of weeks ago.
Do Not use this company, it’s not worth the headache. I hade to contact them, my insurance, and file a police report on the Hit and Run done to my vehicle… and he left my vehicle on! The radio was still on draining the battery because he turned the key past the off position. Never again!
I’ve used them a few times through out the years but my last experience was great they had good customer service and picked my car up and dropped it off in a reasonable amount of time for a really fair price. The gentleman who picked my car up had great customer service also and I definitely will use them again in the future!
This company is TOP NOTCH! We had a mishap with a car coming off the car dolly we were renting one wheel landed in the middle of the Dolly while the other was in the wheel well. When we called at around 7:30pm, we were asked to send pictures of the situation. Then we were told they could get someone to us but it would be a little wait….A couple guys from Blue Eagle came to our rescue! We couldn’t have asked for a better company! VERY professional, caring people who definitely knew what they were doing! Thank you so very much!
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