If you're not using Tom Finch you're being foolish. Such a great establishment from the front office to the trenches in the back. I have never walked in to anything other than a smile. I know for certain whatever needs done is exactly what needs to be done and that they're not going to search out 100 other issues to get an extra dollar. You get what you pay for these days and I'm always confident that I'm paying for trusting and knowledgeable service being done on my vehicle. It's a family feel and I wouldn't want anyone else other than family working on my car. Thank you Tom Finch. For everything.
I asked them to look at my car because it was smoking and over heating.
They claimed they saw NO smoke so I went ahead with other repairs.
I got it back and it was smoking on start up. I took it back and it was going to be another 1000 dollars to fix the problem that should have been in the first quote.
I wish they would have payed enough attention to give me the full picture of what was wrong with my car. That way I could have made a decision with all the knowledge possible.
Unfortunately, I had an automotive issue today between Springfield and Jacksonville and needed a tow. Our tow truck driver arrived much quicker than anticipated and was very kind and professional to two older ladies stranded in the country. He drove us back to Springfield safely and was extremely courteous. Thank you!!
Tom Finch is so overpriced not worth going there to fix your vehicle take advantage of their customers. Can’t believe Tom Finch over $800 for a tuneup i been around Car my most life don’t cost that!!
Gracias | Thank you!
Came in just to check something small, not planning to do any work, but the welcome completely won me over. So friendly and genuine. It’s difficult to talk about hospitality at a mechanic, but they are amazing. I ended up getting part of the work done because I trusted them. Feels like I finally found a mechanic I can stick with. Highly recommend!
The folks at Tom Finch Automotive always go above and beyond. They give you excellent service for a very reasonable price. In a time when great customer service is hard to find Tom Finch and his staff never disappoint. I have worked at car dealerships most of my life and Tom Finch Automotive gives you better service than most of the service departments at the dealerships. I will take my car nowhere else!
A truly great staff to greet you and take care of you. Solid group of mechanics for whatever service you are in need of. They take the worry and stress out of getting your vehicle worked on.
I always have a great experience at your business. Your people keep me informed and always have a loaner available for me. Office help are a pleasure to work with. The work on the car is above and beyond. If I discover the same problem returns, your business works on the problem again until it’s fixed.
Yes yes I had my vehicle diagnosed they found the broken part and fixed it professionally, which I thought in most cases they take the diagnosis cost off. So know that when you go to get some work done it's going to always cost you $114 more then the original cost.
I’ve take my vehicle to Tom Finch’s twice now. Oil changes and once for a tire replacement. The front desk has always been super kind and helpful making my appointments and giving me options that best work for me. The team has always taken great care of my vehicle and even cleaned it out and washed it as well which is just above and beyond the basic appointment needs. It is much appreciated and I highly recommend!
It wasn't the accommodations that warranted the 1 star. It was that you quoted me $1130 which I approved. When the car was done it was another $300 for extra time for a sticky bolt and extra parts. You never called to get the additional charges approved or even updated me that it was going to be an extra $300. I would expect a business that has been around as long as Tom Finch Automotive to be much better at communicating and getting extra cost approved.
Don't go here. We were charged parts and labor for something that didn't even fix the reason we brought the vehicle there in the first place. When they fixed the actual problem we were told "we should be grateful" we weren't charged for the second issue on the vehicle. The parts in question were under warranty according to Tom so there shouldn't have been a charge regardless. We were told that the parts replaced on the first charge needed to be replaced anyway so we were stuck with the bill. Finally. When justifying his reasoning, Tom actually said "well I go to the doctor all the time and I'm not fixed but I pay my bill anyway". The staff including the owner had zero integrity and took no responsibility for their mistakes considering the vehicle was returned to us as "fixed" despite still having the original issue. As soon as they got our money they no longer cared about making their mistake right. They just wanted us to leave. Before things got heated the office manager told us that we could just leave and not come back if we weren't happy.
Lastly. When I posted this review on their Facebook page, they pretty well blocked me and removed it immediately. I would say this is why their Facebook reviews are so far off from others.
This most recent repair need was my second experience with Finch’s Automotive and the service was top notch from speedy pickup of my vehicle by the tow truck to the time it was taken into the shop and work completed to being picked up at my home by one of the workers. All of the ladies in the office have always been courteous and extremely helpful. I wouldn’t take my vehicle anywhere else.
Worst people I’ve ever met. I would give 0 stars on their customer service. They damaged a trailer and took zero responsibility for even though we watched them do it. I filed a police report and will be taking action against them. The local law enforcement even advised us that they have been there multiple times for incidents like this. They were disgusting, vulgar humans.
This is not a fake spam review. I have a police report to prove it!
Extremely professional business. I had such a great experience with the office staff. We were unfamiliar with any mechanics in Jacksonville and called the right one. Not only did they work on the car but also towed the car for us. I would not mind driving 1.5 hours to get my car worked on here again! Thank you.
I had three major services done by Tom Finch within a 5 month period and they were awesome each time! Two were expected and one was unexpected but Alyssa, in the office was awesome with the scheduling and communication. I have been very pleased with the level of care they have provided and am confident I can continue to use them in the future.
I used to love this place, I actually insisted on going there to have my timing chain replaced. The gave me an estimate between 4 and 5 grand. On 2 different occasions I asked them why not just put a new engine in it for that much. They specifically told me that my MOTOR RAN GREAT it was just my timing chain and I was risking having the same problem with a different engine.
I get the car back, they tell me it running perfect, it drove little different and had a small knock that I didn't remember it having, but I had been waiting months try to gather up the money to fix it. They said it was fine so I trusted them. Barely even 4 weeks later my car dies. I have it towed back to them, wait for them to call me, finally call them. They tell me within 4 weeks I burnt up ALL my oil, and blew my engine. 4 WEEKS! There were no oil lights, no sensors, we had check my oil before it went in there and it was a little low but not dangerous low. They looked everywhere and there were no leaks anywhere. It wasn't burning oil out the back. That is was just my old engine, that it was no good, THE SAME ENGINE THEY SAID RAN GREAT WEEKS PRIOR! And I could pay them 7 more grand for a new one.
When I say I lost my mind when they told me this, I didn't scream, or curse, I hit my knees and bawled.I asked to talk to a mechanic or Tom trying to desperately understand why an engine that never ever had oil problems before and was just told RAN GREAT, that I knew had oil in it, could fail because of no oil. I was told NO, that Alyssa the receptionist had all my cars info, there was nothing more I needed to know, my engine was blown and that was that. My boyfriend continued the conversation because at this point was was a mess.
We were told that someone would call us later and I could ask the questions then. By the next afternoon no phone call, I called again. Again Alyssa tells me I don't need to talk to anyone that she already talked to tom, he would tell me the same thing, passive aggressively tells me to have a nice day and HANGS UP ON ME!
After a $240 tow bill from Toms, I've had it looked at by another mechanic who agrees that oil was not the problem. I firmly believe it was not put back together properly. I'm a single mother of 3.I have hardly any friends or family up here for rides, my car is my life line. Without it haven't been able to work, I can't go to simple things like the store or doctors appointments. I trusted these people with that life line, I was treated with absolutely no care or understanding, not even the decency of a phone call. They were given 5 grand to fix my car and now I have none, I feel utterly manipulated and and taken advantage of. Do not trust these people.
Been doing business with Finch for many years. Never had a problem with my service or repair work. They promptly find the problem and fix it. If the repair is going to be costly they discuss it with you first. I may not enjoy spending money on vehicle repairs but at least I know it's getting fixed right. Glad to have a dependable place that can do the work.
My brand new truck got scratched in a parking lot somewhere and I took it to Tom Finch Automotive for repair. They were outstanding. The truck looks perfect and the cost was very reasonable, I didn’t even have to turn it into my insurance. They also gave me a loner car at no extra charge. I highly recommend this place. The staff is very professional, friendly, and they do fantastic work.
I was very happy with the service I received. They called me and cleared every part of the repairs, gave a solid estimate, and fixed my car the same day. They also washed my car, vacuumed it out, and wiped down the dash. Tom Finch is my new go-to for reliable repairs.
Mechanics and receptionist were very nice and accommodating. Final invoice was nearly $100 lower than initial quote, which made me very happy. Work was well done and quickly done.. taking only 2 operating days (after waiting for my parts to come in) to fix.
Truck runs great, even better than when I initially bought it. I was given a free loaner car, which was clean and maintained well, with good mileage.
Safe to say, my car won't be going anywhere else in the future. Very professional, courteous and quick. Their shop manager even picked up my car and left me a loaner at work. My vehicle was returned wiped of dust, vacuumed and tidy. No stains from the mechanics boots.. no mess at all.
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