What clients say about Bill's Towing in Jacksonville (IL)
Mike from Bill's towing is the best. Nice and fun person to be around. Always willing to bring positivity and kindness even when the situation is stressful.
Mike arrived before the quoted timeframe, which was much appreciated sitting on the side of a busy highway. He was professional, ensured my safety was top priority, and offered a courtesy drop off at my home.
Had amazing customer service, the owner bill come out and was very fast and nice when I got my car towed. On top of that his wife was extremely nice when I come in to pay for my car. Would definitely recommend bills towing to anyone.
Huge thanks to the tow truck drivers who helped me on Saturday. They were quick, professional, and made a stressful situation much easier. Even tho my vehicle was a total loss. They made sure to take extra care of my vehicle and not to cause anymore unnecessary damages. I really appreciate their help and I would definitely recommend their services.
If you ever need a tow call Bill Towing. Michael Martin did a great job getting my vehicle out of the ditch on highway 72 The service is excellent! Way to go Bill's Towing in Jacksonville Illinois
They will make a deal and tow your truck but once they finished they will change the price, if you will just try to ask why they are doing it they will just tell you that there is a police who knows them good and it will be a trouble for you. They said 600$ for 7 miles and just add extra 250$ for only 1 mile. DON'T EVER USE THIS COMPANY.These people are rude and ignorant.
They took time from their busy schedule at the end of the day to haul my toolbox for me without hesitation. If 10 stars was a rating I’d give more. Very respectable and professional. Will be using them again when the time comes. Thanks again ?
Greatly appreciate the promptness, friendliness and professionalism of Bill's. Near the end of their day and for merely a locked-in car key they still came out and took care of me, a job which is surely one of the lowest value to their business. That service is why I'll call Bill's first from now on.
My daughter was in an accident and needed a tow Bill's reached her before we did. They put me at ease as soon as i called by first asking if my daughter was ok. They continued to be helpful with insurance as well. Experience, Quality, Caring service from Bill's towing i would recommend them to anyone.
I would never go to this place ever again had these absolute worst experience. I was 15 minutes late and was going to add another $50. The tow bill is already $300 after a total of 10 MI.
Mike was incredible and so helpful. I was dying in the heat and he went out of his was and off his clock to come save me and was kind and helpful the whole time 10/10 THANK YOU MIKE
Great service from the phone call to the pick up. Polite, timely, and professional. Mike was very nice. He made a stressful situation stress free. Thank you!
Mike was amazing. He went above and beyond with helping me. I’d recommend this towing company based on my experience with Mike because he is definitely a good guy. Nice meeting you today man. Thanks again for the help.
Called because we needed help urgently to retrieve some items from a vehicle.
I called at 3:57, they told me that they are closed. Perplexed, I asked if they were really closed. She said "yes, we close at 4."
Their Google page says that they are open until 7.
Leaving the one star because they were very unhelpful and uncaring.
Bill's towing is awesome! I had an accident on an icy bridge today on interstate 72. I was able to get my car to a nearby truck stop. I called Bill's and they were able to pick up my car very quickly! Very professional!
I recently had Bills Towing help move a shed, and I couldn’t be more impressed. Our driver, Mike, was extremely nice and thoughtful throughout the entire process. The space we had to get the shed through was incredibly tight, but Mike handled it with ease, almost like threading a needle! His skill and attention to detail were outstanding. He’s definitely one of the best tow drivers in Morgan County. Highly recommend Bills Towing, especially if Mike is on the job!
I had an excellent experience with Bill's Towing! I was in town from out of state and both keys got locked inside of the vehicle. Bills Towing very quickly arrived, and in less than two minutes got the doors unlocked.
Had to get my car towed from virginia to jacksonville, it was about 2pm when I called and I needed the car in jacksonville by 5pm.
They were fast and very nice and helpful with the situation. Definitely recommend using them! Cheapest place I've dealt with!
Today I was driving on a main road and a Bills Towing truck tried to pull out in front of me from somebody's driveway so I slowed down then they stopped so I proceeded to go and that happened 3 more times. So I just kept going as I was on the main road and I had the right of way. As I was passing the truck, the truck honked their horn at me right at my window where it can be heard the loudest and he started yelling and waving his hands as if I were wrong for not letting him pull out in front of me. Now I never personally came to them for anything but after seeing how their driver acted I definitely wouldn't in the future! it was very uncalled for and rude.
Mike was awesome. I spun out on 72 just about exit 60. (Coming from Missouri) Ended up on the embankment (sp). Considering the weather and he was extremely busy, didn't have to wait too long. State Police took me to the Love's Gas Station. Mile met me there and was kind enough to drive me to the Holiday Inn, and he and his son helped me with my luggage. (I was on my way to visit my son and family.) He went way up and beyond to help me. His price was fair too. I would recommend him to anyone.
Broke down and had then tow and look at my truck. After a day of no communication I called to see if they had a chance to look it over. He said that they just got done looking at it but couldn’t remember what was wrong with it as he wasn’t paying attention when the worker was telling him the issue. Said he’d call back when they got back from lunch. After 6 hours with no return call I called back. Told me it needed a fuel sending unit and gas line they were trying to track parts down. This was on a Friday. On Monday not having heard from them I called at noon to see if they had any luck. Said it should be a hour and they’d call me when it was ready ended up just going there 3 hours later as they never called and shop would be closing soon. Was given a bill which they had replaced the entire fuel pump instead of just the fuel sending inflict a price difference of roughly $400. When questioned his excuse was oh I guess I call it something different than you. When asking why they didn’t just replace the sending unit it ended with all 3 “mechanics” working they gathering around my old fuel pump trying to figure out how to take the sending unit off. Absolutely terrible communication and knowledge. Do not use this company.
I wasn't dealing with them by choice, so in principle i can't give them five stars... but!
The process was relatively quick and painless and the vehicle was returned in exactly the condition i left it. The equipment looks more than sufficient and in working order. The staff i witnessed working worked diligently, with intent, and seemed proficient in their actions.
Mike was super friendly and professional. I was not with my car and he came to my house to get the keys. They also were the lowest price than anyone else in town. I highly recommend Bill’s Towing and Mike!
Mike provided outstanding service and went the extra mile to ensure the vehicle was properly prepared for towing before it was hauled away. I surely wish other venders were more like home and not out to simply make as much money as quick as possible and to hell with the costumer. Absolutely recommend them, especially if a classic or collectors car is involved.
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