What clients say about Jax Auto & Tire in Crystal Lake (IL)
Nothing says Happy Monday like discovering a bolt in your tire! I called Jax in the late afternoon, wondering if they happened to have any availability to take a look before they closed.
They told me I could stop in right away and they’d get it taken care of. The repair was so fast, and the cost to plug/patch was incredibly reasonable!
The engine light came on. Went to Jax and they found out it was the front oxygen sensor. They gave me a ride home. Fixed it the same day and picked me up. It was reasonably priced. Would have cost twice as much at the dealer and would not have been fixed the same day!!
I always go to Jax! Great work, great guys, and reasonable prices!
Went here first for a simple Tire pressure sensor replacement and have since brought my car back and my wife's car back for other repairs. Jax's pricing is reasonable and overall they have been very straightforward on everything. Very communicative and the staff appears to remember our vehicles only from a few visits. I will definetly be bringing my cars back here in the future and will recommend them to friends/family.
Been going to Jax for some years now. It’s rare to find a mechanic who combines skill, transparency, and top-notch customer service so effortlessly. I highly recommend them to anyone looking for reliable auto care.
Everything was explained in detail. My appointment was a European Synthetic oil change, tire rotation and the Worx pkg. They inspected my entire car, wiper to fluids and other mechanical parts. I have an appointment later this month for brakes and rotors. This was my first experience taking my car to someone other than Audi. Fantastic service and highly recommend JAX in Crystal Lake.
Came to fix my breaks earlier this year and loved the service and price so much that I decided to take my car for my service appointment as well. Great attention to detail and care for your vehicle here!
Jack and his team are amazing! Fast service, friendly service. Very reasonable prices! They took care of my serpentine belt, check engine light, and balanced my tires. Quality at great prices, can’t beat that! Thank you to everyone who helped work on my car!
Always take my vehicles here. Yesterday morning I had my car towed to Jax and he got it in that morning and figured out the issue, got me new parts and fixed it up that day, was driving my car after work. Thank you for the honest work, can always rely on Jax Auto & tire
Been using a ford dealer for a number of years on my f150. After a recent experience with Ford decided to try Jax. Very happy with the service and pricing. Will continue to use them going forward.
Amazing place....fantastic owners.....mechanics......very knowledgeable and friendly.....you can tell they care about you and your car....two thumbs way up....I would say that this is the best car repair shop I've ever been to in my life(I'm 65 so that gives you an idea). The waiting area is incredible as well with ample seating ..big screen tv....free pinball machines to play while you wait....better than most arcades I've been in and last but certainly not least the fastest most efficient reasonable car repair work I've ever seen and it was done right the first time. I highly recommend this place to anyone that's tired of getting ripped off or scammed whenever their car needs work.
Happy with the service. Always transparent and does a good job explaining the entire process about what needs to be addressed and what needs to be done in the future. Always happy to do business here.
I loved making my appointment online with the ability to cancel if needed. Tech came out and told my spouse cost and estimated time to repair. They were right on time.
I will be completely transparent here. I started going to Jax Auto Repair about one year ago. Until this summer, I have been pleased with the service and the kind, honest man that the owner Jack is. I recommend this shop for easy items such as oil change, tires, brakes. I do not recommend this shop for tougher diagnosis on older cars. My car is a 2009 and I went back multiple times for a window issue this year and they did their best to replace a couple parts, but the problem still exists. He basically told me he did not know as he replaced this and that. Also, let talk about my Air Conditioning in this extremely hot summer. First time I went, I was told it needed to be recharged and they added freon. A few weeks later, car was not blowing cold anymore. Second time, they found a leak and repaired it. Okay great. Another couple weeks went by and it was not blowing cold anymore. Went in again, albeit frustrated, and they found another leak. Why wasn't this found the other times? The shop is not convenient to my home or my place of employment so it was a task to get there with enough time for them to fix the items as I had to take time off work. Their guys stop working promptly at 5:00 pm and they are not open Saturdays which is inconvenient. Leaving my car for the day during the week was not easy either because I did not always have rides and they did not offer anything like that. Again, professional owner and very kind but I think the shop guys may not be that experienced. As a result of my recent frustration with this shop, rightfully so, we have discontinued our working relationship and the owner was fair about refunding my last A/C repair bill so I could take it elsewhere to be fixed.
Don't even think of going to a different repair shop! Jack and his entire team are professional, thorough & know their stuff. They have picked us up & dropped us many times, in addition to a having a fantastic waiting area. There is no finer team in McHenry County. Get there!!!
Best prices and service around!! Was so easy to book an appointment online and their tire prices were the best around. JAX was recommended by family & I'm so glad! Saved over $200!
My experience at Jax was awesome. I called needing a possible appointment for a slow leak tire repair. I was also in need of breaks for my beloved Subaru, but I wanted them to give an estimate for those. They said I could come in this afternoon, and they'd have a look. Wow, talk about service. They were able to fix my tire, replace my back breaks, and I was out of there in an hour. The price was THE best around. $30 bucks for the tire repair and $139.00 per axle on the back. All in an hour. If you need repair, you simply must come to Jax. The entire place is pretty neat, pinball, and a bunch of other games. The place is geared for comfort while you wait. Super comfortable. Thank you, Jack, for being honest and quick! GO SEE JAX!!!
~Kelly V. 2014 Subi ❤️☘️
My regular mechanic recently moved to Florida and I ended up here after blowing out a tire on 14. It was such a blessing in disguise. These guys have been incredible every step of the way for getting repairs taken care of and even going back to take photos for me when I needed them for insurance. Unfortunate circumstances but I'm so glad to have found a good shop to keep going back to out of it
I have been going to Jax for many years and I highly recommend this auto repair shop. Good old fashioned customer service. Jack has gone above and beyond the norm to help me out with my car and keep me on the road safe. He has been trustworthy and honest which is why I recommend him often to my friends and community. Plus his shop has great pinball machines to play when I wait for my car.
I brought my vehicle into Jax's for ball joint, ties rods and a front end alignment.
The work was done the next day,on time.
What I was impressed with Jaks to negotiate with a auto repair program. He was able to get them to pay for most of the work!
It was my first time there. I was not disappointed.
They've done a great job with everything we have thrown at them. I appreciate the knowledge and no-nonsense, straightforward approach. I feel like I'm getting really good value for my money when I take my vehicles to Jax!
This is the best mechanic shop you’ll find! When the transmission went out on my car the owner paid out of his own pocket to have it towed to a junkyard. He even refunded me the full $410 for the new brakes I put in about a week prior. He saved me about $700 between the tow fee and the refund. He did not have to do that! There are good, honest people at this shop and that is extremely hard to find.
Great experience with JAX! They fix what needs to be fixed & don't try to get you to pay for repairs not needed. We had a caliper & rotor replaced & we asked them to check the others because the car is quite old. They said they were still ok & didn't try to get me to replace all of them now. We've gone here for several years & we recommend them to everyone!
Work is completed quickly and at a fair price!
Always helpful over the phone when I call with questions. Has been going to same place for over 20 years until I switched to Jax! No I refer everyone to go there. First time I’ve ever felt like I’m not being lied to at a mechanical shop. Wish I would have known about Jax years ago.
I had the valve core in a TPMS sensor fail while on a road trip from the west coast. I came in first thing in the morning without an appointment, and asked if they could fit me in.
Not only did they have the problem repaired quickly, the price for the part and the charge for labor were both very reasonable.
I would definitely be a regular customer if I was a local. Other reviews helped point me to this place, so if you’re looking like I was, here’s one more five star review to help make up your mind.
Thanks!
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