D&R Autoworks in
Highland Park (IL)

JUSTIN REALLY HELPED ME OUT. AFTER TRYING OTHER PLACES HE REALLY TOOK CARE OF MY CAR AND NOW ITS like FREAKING NEW. GREAT SHOP AND EVEN GREATER EXPERIENCE. ALWAYS VERY PROFESSIONAL AND JUST NOT 1 COMPLAINT, NOT EVEN ONE. THANX JUSTIN

Justin and team handled an emergency repair quickly and professionally. Then we were on our way!

Another fine result from the experience with D&R. It’s the trust and confidence that for are getting great service.

Every interaction with D & R Autoworks was pleasant and professional! I highly recommend D & R. I was treated with concern for my vehicle and my safety which is really important as I am driving cross country. I am confident that my car is in great working condition after being serviced by D & R. I truly appreciate all of the time and attention I received and a personal shout out to Bryan! Thank you so much for everything!

I have always been happy with how I am treated, and I feel like I can trust their recommendations. Justin was great to work with. He followed up with me when he said he would, and actually got the work done faster than initially thought! Thank you for everything!

They have cared for my Porsche Macan GTS and keep it in great shape! They recently helped out with a tire rim leak and fixed it at a better than reasonable price. 5 Star service!

I have been a customer of D&R autoworks for many years. I always have had a positive experience due to their expertise and honesty and kindness. I always leave with a smile.

The experience that I had a few weeks ago after my car was towed there was amazing. I had never been there before and Brian, The manager, was outstanding so much so that I brought a second vehicle there to get serviced. I would highly recommend this place for the quality of work and because of the experience with Brian.

Brian is such a better person to talk to than Jack. Jack is still good, but Brian really knows his stuff.

DO NOT GO HERE (probably all fake reviews) I took my (aged) car to D&R Autoworks for an inspection solely based on all the great Google reviews. After their $100 "inspection", my car was suddenly making new noises and strange vibrations while driving - it feels worse than before this inspection. I was also not informed that there would be a $100 charge for the inspection. They did inform us about what repairs needed to be done - however, the "reasonable pricing" tag that I saw on most Google Reviews was not true. The repairs were way over the estimates we got from other dealerships. When I went back to inform them that this was happening, I was met with a very cold response from the front desk employee. They immediately dismissed any sort of accountability and did not seem to have the slightest empathy or understanding of our concerns. I understand that my car was old and definitely needs a lot of repairs, but the least I would expect from an auto repair shop is to not make it worse than it currently is. Bryan (the older guy) was slightly more helpful and agreed to take a look at our car. I deeply regret my decision to go to D&R - Google reviews can be extremely misleading.

Jack squeezed me in with 30 minute notice to look at my issue. He was also able to provide a very fair price for repair and get it done the next day. Service was excellent, Jack was very responsive and understanding of my situation, and pricing was excellent.

I have used D&R for over 10 years. I have never had a problem with their service. The people are responsive and i like getting photos of the items they say need fixing. Prices are reasonable and i can always arrange for a loaner.

Found my new mechanic! Its taken me a long time to find a trustworthy team to work on my vehicle. I had a lot of work done, DnR had fair prices and trustworthy recommendations that aligned with what I already knew and expected was needed. Pointed a few areas monitor which I also appreciated. Also had a loaner vehicle available for the few days I was out of a vehicle. Great team and service!

Delivered the service as promised at a cost far cheaper than my BMW dealer……. I have going to D&R for almost 20 years. They have always taken care of all my cars.

Excellent service by D & R Autoworks. Trouble-shot the codes for passenger airbag, reconnected wires, all good. Great to have use of one of their loaner cars. Thanks! Once again, thanks for efficient, excellent service. Quick battery replacement and helpful explanation about battery warranties and battery life. Luis even reset the radio codes after changing the battery! Thanks, Luis and Jack!

Loaner was available. Auto was assessed early in the day with a call to notify on cost and completion time. Every detail 100% accurate as well as cause of the tire alarm firing. Well done!

Honest, Skilled, and Dependable! I don’t usually write reviews, but D&R absolutely deserves one. It’s tough finding a mechanic you can actually trust, but these guys are the real deal. From the moment I walked in, they were straight-up, honest, and didn’t try to sell me on anything I didn’t need. They took the time to explain what was going on with my car in a way that made sense, which I really appreciated. The work was done fast, the pricing was fair, and my car has been running perfectly ever since. What really stood out was how they went the extra mile—checking things I didn’t even mention and giving me a heads-up on what to watch for in the future, without pushing unnecessary repairs. That level of honesty is rare in this business. Bottom line: if you want a mechanic who actually knows what they’re doing, won’t rip you off, and gets the job done right the first time, go to [Shop Name]. These guys have earned a customer for life. Highly recommend!

This is my first time ever feeling the need to give a business a review. I took my car in to get the power steering lines replaced. I picked up my car right before closing. The next morning I noticed a bracket sticking out the top of my hood. To my surprise it was a bracket that holds down the power steering lines. After realizing they forgot to reinstall it, I took a closer look around where the work was performed. The front right wheel well/bumper was missing a clip and flapping in the wind. There is also a splash bracket missing. All these items are parts that had to be removed in order to put the new power steering lines in. I fixed the rest of the issues myself. When I called to ask the manager if they had the missing bracket his response was "we have master mechanics here and any bracket that we take off we put back on." Well attached are the photos... I sent an email as well to see if they had the missing bracket but no response. My power steering does work fine, but everything else being wrong/missing doesn't give me peace of mind. Based on other reviews this family business, with a good reputation, was sold and a lot of the good mechanics left. I wish I had read that before taking my car there. Edited based on owners response below: You can see the two circled bolts where the missing bracket was. About 1 inch above where the bracket was is the power steering lines that were replaced. By saying "You emailed pictures of the bracket and it is not in the area we worked on" is clearly not true. It 100% needs to be removed to access the lines. It just goes to show this place will not take any blame for anything and is dishonest. I never received a call/email back after I emailed the photos. Take my car back to get looked at? No thank you. I fixed all the incorrect work myself. It's not even about the missing bracket, I already replaced it. The company's response and how they handled this situation goes to show how they are unapologetic and constantly deny something possibly could have gone missing.

My mom brought her car in because she has a Wrangler and had a weird feeling when she was on the highway. So she was referred here and they tried to sell her something that was covered under the jeep warranty, tires that she didn’t need. And brakes that she also didn’t need. She ended up getting a 2nd opinion and they confirmed that her tires and brakes were fine and they confirmed that Jeep will cover that suspension issue. D & R also kept the $107 to try to rob her of things she didn’t need. Now she’s going to another place that is 20-25 minutes away that were honest to her. This places gives the auto industry a bad name. STAY AWAY FROM THESE PEOPLE!! Crooks

Had a really nice experience getting my Lexus repaired and serviced with D&R. They were able to get my parts delivered and my repair completed extremely quickly and even added on some maintenance items that I requested at drop off. The best part was that the cost was about half of what I would have paid at the dealership. They were super accommodating when I called to make the appointment. Jonelle, the service advisor was very nice and provided insight on some maintenance items I may want to look at completing during my next service interval and confirmed all of the items that were in good shape...all without being pushy. On top of that they even gave me a ride home after dropping my vehicle off with them. Needless to say, they've earned my business moving forward.

I had an issue last week where the trunk of my SUV was stuck in the up position and it just would come back down. I drove over to D&R To see if they could help me. They ran a check on my car and it was determined that a new part was needed for the trunk. I also had them change my oil and replaced my tires. Between the emails and text, they kept me up-to-date on the status of my car. My car was ready the day that they promised I would highly recommend D&R for service

Very friendly staff and trustworthy inspection. Similar rates as Jiffy Lube for an oil change, but higher quality service and no attempts to BS or upsell here. Great communication throughout. I will choose D&R again the next time I have a need.

Jonelle & her team ROCK! We've worked with D&R to keep our cars running for many years. They've always provided excellent customer service and high-quality work. They recently rebuilt our transmission, and patiently answered my many questions. They also noticed the rear seal was leaking, and included that in the repair, without an additional charge, because it was the right thing to do. These guys are the real deal - I highly recommend them!

This used to be a very trustworthy shop that did excellent work. But then they were sold. I was very disappointed in my service this time around. I came in explicitly asking for my rear brakes to be fixed, and instead of just fixing them as I asked, they did an inspection and somehow found thousands of dollars of extra work that “needed” to be done. In fact, my Lexus dealer had just done a full service and inspection and had found nothing but the brakes. Unfortunately I had D and R do my brakes anyway, and when I picked up my car, everything had been emptied out of my glove compartment and thrown in the passenger floor, including the small shelf that was in there. I do not recommend them.

D&R Autoworks is absolutely fantastic! They expertly handled our car's water pump replacement and seamlessly worked with our extended warranty. Jonelle was a star⭐️, keeping us informed every step of the way. Her excellent communication made the whole process stress-free. We couldn't be happier with the service and highly recommend D&R Autoworks to anyone in need of auto repairs! 🚙

D&R never disappoints. It’s necessary that I have a loaner car and they always provide one. The communication between the technician is great and I’m always updated with messages about my car. I’m thinking of switching to D & R for all my car issues because Field Jeep *( and I don’t hate them) can’t provide a loaner when I need one. I highly recommend D&R auto Works.

Update: After having extensive work done on my car this year (around $4000), I truly cannot recommend D&R enough. They are professional, honest, timely, communicative, and incredible to trust your car with. I've had my car in and out of their shop quite a bit this year, and they're always amazing with their work. I don't even worry about when I'm going to get my car back, because I know it'll be in great hands while it's there. I'll recommend them every time. Wonderful place to go to. Upfront with timeliness, prices, and the best options. When they had to end up keeping my car overnight, they immediately gave me a great loaner car. Everything was crystal clear and timely, which is exactly what I was missing from my previous mechanic. Plus, they were incredibly pleasant to communicate with.