Goodwill Store & Donation Center in
Carol Stream (IL)

Too expensive and they lowered and took away many discounts.

The hispanic blonde lady needs to just do her job and not ask me HOW MANY MORE ITEMS AM I GONA TRY ON? Like aggresive, which tbh made me really angry but because shes much older than me i bit my tongue. Like girl you are choosing to be here doing this at Goodwill today, people like me who are trying on and buying a ton of clothes is what is supporting you having this job or volunteer thing. I woukd understand if it was like a weekend or there was a line of people there, or if i was being messy and leaving clothes behind, but nope. Its Thursday at 1pm lol, just unlock this fitting room for me and keep it movin please!

Micah at the Goodwill went way out of his way to help me hunt down a mistaken donation!! He was helpful and knowledgeable!! Thank you!!

fine enough thrift but the last three times i have been here the employees turn all the lights off in the store an hour before closing to try to rush customers out/chide customers for browsing merchandise in the hour before closing. while i understand starting to close up fifteen to thirty minutes before close to get home at a reasonable time- turning all the lights off at 5pm sharp feels excessive, especially for customers who are only able to access the store after they get off of work.

Came in and purchased a 5 pack mystery wii game bag and when I opened it, there was only 4. Very disappointed and feel scammed.

This store is a little less messy than other Goodwill that I have been just a little. They need a different method of display, like different types of shelves, maybe. Prices are decent compared to what I have seen in other Goodwills. However, please train your employees better just because you get a donation, doesn't mean you have to put everything on the sales floor. Some items are garbage. I couldn't believe that you put out for sale a USED "toilet aid personal cleaner." That is disgusting.

Manager is extremely rude. I came to make a donation and didn't realize it was past closing. I stood at the door thinking they were going to slide open, instead this woman came tapping on the glass telling me not to drop the items and I'm being recorded. First of all I wasn't leaving anything, the bag was still in my hands. Second, a quick sorry miss we are closed would have gone much further. What happened to customer service and just being nice?!?!? I'm taking my items to be donated elsewhere from now on. ✌?

Another customer wanted to buy a T-shirt. When she brought the tshirts to the counter she noticed it was dirty so she asked for discount understandable. The manager was rude and very unprofessional to her . The cashier was nice enough to apologize to customer. Plus every thing in this store is overpriced. Very profit organization.

The employees get lot's of stars but Goodwill is a for profit company. The goods that people give them are sold at ridiculously high prices so do not benefit the poor. A Trader Joes reusable shopping bag that sells for $1 49 at TJs was $2.99 at this Goodwill. Give your used items to a real charity.

Today we went to shop at 4:00 PM and my child works at the Lombard location. All good until we got to the cash registers. I didn't care that I had to pay what I did, but my child has an employee discount that they were told works for anyone that's family. When we were about to pay, one of the managers (I don't know her name), stopped us from paying, saying my child had to pay. I was confused as I was told this discount could be used by their family. This felt like an act of discrimination and I think it's something stupid.

we stopped in today, my 11 yr old found some old cool games one of which my son wanted an old submarine game a lady took the game from my son and said these are not supposed to be out..I asked why she said they get sent away for auction..she also asked me to give her the others I had in my cart I said no..I asked for a 800 number she said they don't have one.. I didn't let her take the ones I had she ended up selling the ones I had to me in my cart already ...especially since she already took one game from my kid the lady said her name was marie...Marie is everything that's wrong with goodwill. not his fault people put stuff out that wasn't supposed to be out, but to take it from a kid ridiculous!!!

I didn’t expect this place to be so clean and organized. Went in there to look for work pants found a variety of them. I must say with inflation prices did go up but I was please to get 4 pants and a pair of jeans under $30 and good quality.

This goodwill has a large inventory of clothing and I find plenty of color of the week items, compared to other goodwill stores I have visited ( i.e. Bloomingdale, Schaumburg). The staff is very friendly and seem like they enjoy being there, which is nice to see. Overall, I recommend this particular goodwill, it's worth driving a little out of my way :)

Plenty of parking! New and used Christmas stockings available now in felt and velvet. Great selection of dishware, baskets, men and women's clothes for every season. Lots of craft supplies. I never know what I am going to find and that's the fun of secondhand shopping. Seasonal items summer and Independence Day items available. Plenty of summer clothes.

Every book is marked Amazon not seller even the kids books so much for encouraging reading, they should be ashamed of themselves lol just donate your books to the library

I normally don't like to go to this location but today I went with my friend and it was really busy and there were a lot of people there but the guy that did our checkout was very sweet so he made the shopping experience much better I forgot his name but here's to you

The prices are ridiculously high for second stuff. Soft cover children's books were 2:99$ each. I will take my business to salvation army.

Ok this review might be alittle long so ill apologize in advance. My family loves goodwill I think alittle to much lol here's why. Most people really SLEEP on the real great things you find at goodwill the prices they have for items is really unbeatable and just amazing. I know my moms and sister love going to different locations just to see what they can find! My moms once found a real coach purse she was amazed but happy at the same time I mean come on I truly believe goodwill is the best franchise to ever happen to the earth!

What is all of these Goodwill corporations under the same Code marking used item up the place is suppose to be designed to sell all used items for cheap it’s giving to good will free and they try to get over on customers I see just used Nike clothing don’t suppose to be 5 0r 6-7.99 for shirts ? sweat pants ? and weather jackets ? and hoodies and the furniture suppose to be at prices were we the people should lot hesitate to purchase all items when we’re in a goodwill - thrift and 2nd hand store ? point is goodwill is finessing us all and they need a ride awaking were on to them and request your corporation raised thos tj maxx - Marshall and Burlington prices down why pay goodwill that kind of money if we can go purchase at TJ maxx - Marshall’s - and Burlington departments something new and fresh for those type of prices !! Same on goodwill corporation- owners - managers for finessing us customers coming to you guys establishments. Not cool what goodwill prices be in today’s time . ??

There was a high wind warning today, yet the manager was making people line up outside to wait their turn until it was "safe" to come in the store (wait, I thought our masks were keeping us safe!). I had my two small children with me. No way was I going to do that. Keep your store closed if you're making people stand in line outside during bad weather. And, yes, I realize it's my choice to shop at that particular location; however, if you're looking out for the "safety" of your customers, cover all your bases...not just what is PC at the moment.

This Goodwill has a very wide selection of merchandise at very reasonable prices. They had workout equipment and decent workout clothes (women and men's), Halloween costumes and accessories, very cheap furniture (dressers and desks for $10 and less), kitchen supplies, books, and lots of other little treasures if you have a patient eye to look through packed shelves and clothing racks.

I always love the vibe of GoodWills and this one had that sort of home away from home vibe that I love so much. I didn't quite find what I was looking for, but honestly I'm not really surprised. I feel like the clothing selection is a bit too big as I always enjoy the assorted items section. Overall I enjoyed my time there and the staff was very friendly!

I really enjoy G.W. but disappointed today that they decreased the movie section by 50-70%. Now only one side of a shelf - what happened? This will regrettably keep me and probably other movie lovers away... :(

I really enjoy this place because you can get brand new things for really cheap and you can also buy gifts during the holidays for really cheap but that brings up another thing during the holidays they mark their prices up because they know a lot of people are going to go in there to get brand new things and then claim it's from the store when really it's from Goodwill I myself do this I go to almost all the Goodwills to get a lot of my fish tank stuff because I don't know why people don't sell their fish tanks very often they don't really go for a much so when you go to Goodwill you can find a really good fish tank with a filter and some cartridges and everything like that and there for $12 I got a 55 gallon with the stand for $12 at Goodwill it was amazing

This place is always very clean and well organized! The staff is super friendly and very helpful. Prices are fair and the goods are mostly in great condition!

I like this Good Will. I've found a lot of cool stuff there. What people don't understand is that while there are issues with every Goodwill store, you will find good stuff if you go enough times. This is a great store. Generally pretty clean and well organized. It does get a little crowded sometimes, but I think most Goodwill stores do. Five stars because they take all my donated items and five stars because the prices are good.

High rent store locations, over priced for used goods they get for free, but TOPPING if off is the SIX FIGURE incomes for their top brass/CEOS. Nice work. Not much goodwill here, much more like good bucks. LOVE DOING BUSINESS WITH SALVATION ARMY. Organized by color and size, clothing is fun to shop for, with lots of great finds. This is what charity thrift recycling should be all about.