GROOT RECYCLING & WASTE SERVICES in
Elk Grove Village (IL)

Dellano is a fantastic driver and always talks to me for ten minutes after he picks up my garbage every Friday morning. Grant

I am thoroughly disappointed and frustrated with Groot. They made a clear commitment to shut down our service, yet they completely failed to follow through. Then, they promised to pro-rate our bill from the original date of cancellation—a basic expectation—and once again, they did not honor that promise. To make matters worse, they refuse to send a refund for an overpayment, even though their own monthly bills clearly show a credited amount. Despite these glaring issues, Groot insists they operate with "integrity," which is laughably false. Their tendency to change agreements on a whim and their lack of accountability demonstrate anything but integrity. This lack of transparency and professionalism is unacceptable. I would advise anyone considering Groot to think twice—this company cannot be trusted to honor its commitments or treat customers fairly.

Tuesday offered excellent customer service and patience during my recent move! Thank you, Tuesday!

As a trucker, have to say that the pickup, weigh and drop-off service is very good. Been coming here for various loads for months and it's always been a pleasant time. In and out in less than an hour every time.

When you pull into the location you will see a scale directly in front of you but you have to go to the right and go all the way around the building to the scale house. There’s a sign telling you where the scale house is. Pull onto scale and they will give you a paper to give to the forklift driver and a dock to back into. Quick loading.

This company is the worst! Their service is horrible and I would never ever use them, but unfortunately the village uses them and there is no say in the matter... if you live in the village. Now this is how they get you... your forced to use them..THEY PRICE GOUGE!!! IF you need a dumpster..you have to use them..and that's $800! Same size dumpster at any outside company is $300. Sounds corrupt.

12 years using their dumpster service and they want to strong arm me to discontinue service. Total garbage company

Did not take our recycling bins. Everyone on the blocks was removed except ours. There was plenty of room and the bins were nice and neat.

Their leaf pick up service is non existent. Have not had one pickup this entire fall season. I have a 4 ft. by 15 ft. pile of leaves and the wind keeps blowing them back on the lawn , so I have to rerake . Called to ask and told me they are in my area today. that was 2 days ago. Called back and now I'm caller 13 in their que . If they are not going to provide this service in Mundelein they should not tell us they are. Garbage and recycling are fine.

If you are picking up, TEMPORARILY come in and go to the right. Follow the gravel road to check in scale. New Drivers: Have your tandems up to get on the door, then move to the back afters. FAST!!

It was amazing, one of the cleanest waste sites I've been on so far. The supervisor was very helpful, understanding and I appreciated him for that. The employees was helpful. Kudos Groot

Truck drivers loading scrap - the two scales you see on the south side of the building are for dump trucks. You won’t fit on them (you can drive over or around them). Your scale is on the north side of the building — it’s hard to see on the satellite image. Drive past the two scales to the rear of the building, U-turn wide toward the north side of the building, it’s a tight fit. You’ll see scale to pull onto. Your check-in door is along side the scale. Loading docks are around the corner on the west side of the building facing the street. There are three docks, sort of a tough back-in but not too bad, loading is quick, go back around the building to scale out.

Taylor, our regular waste pick up guy is the the most considerate, friendly and nice person. I am a old senior. On bad days, he brings my empty bin up to the garage door, places the recycling bin I had in back (due to too much snow/ice) of the garbage bin by the curb.

These guys are crooks. I just paid about $8 to have a single can picked up. Also Groot, your rep, Candace is extremely unprofessional. Either hire a parrot or a recorder if you need someone to read off a script instead of understanding what the customer is trying to convey.

1st of all let me say that my regular garbage man is great! Now to the recycling portion -itsucks,and customer service can only be described as a disservice.

I've worked with Groot and Jason for many years now and they have always taken care of my needs quickly and professionally. I highly recommend them for all your garbage services, they are always honest and upfront with what is in there contracts.

Terrible customer service. I used Groot for months with no issue and then without warning or any kind of prior notification they take my cans away. When I called their customer service I was told that the township had switch to a new company so today was our last day. Groot never notified us of a cancellation and when I called their customer service, not only was I provided with a snotty attitude but was told that they thought it was the townships responsibility to notify us since they lost the bid for our area. They assumed that the township would’ve said something so they didn’t feel that it was their responsibility to notify us.

This company it is the worst company ever they rob you they force you into continuing having a service when you have stated that you no longer need their service they are terrible they are bullies I am reporting them to the better business bureau I hope clients to stay away from them if you try to cancel your contract with them they ask you for information that is none of their business in order to cancel your contract with them when you tell them you no longer need their service they will continue charging your credit card stay away from this company because they are horrible. Their employees are unethical and unprofessional they will fight with you over the phone especially Rosi . The worst customer service

Van Drivers, Bypass scales at entry drive all the way around the building to another scale, enter office. Dock workers are nice and sweep out your trailer. The place is filthy.

I called last week to have an old tv picked up and I was informed to have it crb side at 7am. I made to have it out the night prior and nobody came to pick it up.

Essentially you call and wait and wait while they tell you how valuable your time is. Most intelligent companies have moved on to Twitter - but these folks are still old school. I wish I could fire them.

Very fast loading. The guys are professional at their work and nice to drivers.

Terrible commercial service! This is the second Saturday in a row in which they didn't pick up! If your able to get someone on the phone they will lie and say there coming but just won't show up! If your pickup is on a holiday then you don't get picked up either! I guess your paying for there holiday!

It's not your average recycling company...

For residential pick up, they definitely know they are in the driver seat, and you’re stuck with them. “We missed your recycle pick up. Oh well, we will get it next week. The recycling can filled to the brim, too bad.” And a credit to your account for the mistake, forget about it. The agents are typically pleasant on the phone and the drivers are too, hence 2 vs 1 star.

I hate this company. My goal is to tell the world how bad they suck at life. Can’t believe they’re still around. This company is a racket. I plan to rave on every platform how bad they suck. Stand by. I’m having my employees do the same

This company was bought out and you sure can tell. Customer service went down They turned off my service and I could not find out why. After my fourth call I tuned out they lost my online payment to them. This was two months ago still don’t have service back Call in waited on hold for 20 min then was hung up on Back on hold going on another 20 min