GROOT RECYCLING & WASTE SERVICES in
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Address:1759 Elmhurst Rd, Elk Grove Village, IL, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Waste management service
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Website:
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Zip Code:60007
Working Time and Location
What clients say about GROOT RECYCLING & WASTE SERVICES in Elk Grove Village (IL)
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You get one answer from one office and a different answer from another office… depending on the mood of the employee you talk to it may or may not get done. Hopefully you don’t get Marlaine Johnson who is just a miserable person and really doesn’t want to do any work so she will just say it can’t be done. Call an other office and it’s no problem.
Nov 14, 2025 -
I have used Groot Service for several years at an apartment building in Waukegan. The service is very reliable. Customer service has always been promptly available on the phone. Today, Lydia gave me excellent service clearing up a billing issue.
Nov 03, 2025 -
Worst garbage pickup service I've ever dealt with in my life. Our garbage man literally dumps garbage in the street and leaves it. Doesn't pick up bulk items even though it's in the contract that they are supposed to. Remember when garbage men actual threw out garbage?? What a novel idea. Waste Management might cost a bit more but believe me they are WELL WORTH the extra money.
Oct 30, 2025 -
Dellano is a fantastic driver and always talks to me for ten minutes after he picks up my garbage every Friday morning. Grant
Aug 11, 2025 -
I am thoroughly disappointed and frustrated with Groot. They made a clear commitment to shut down our service, yet they completely failed to follow through. Then, they promised to pro-rate our bill from the original date of cancellation—a basic expectation—and once again, they did not honor that promise. To make matters worse, they refuse to send a refund for an overpayment, even though their own monthly bills clearly show a credited amount. Despite these glaring issues, Groot insists they operate with "integrity," which is laughably false. Their tendency to change agreements on a whim and their lack of accountability demonstrate anything but integrity. This lack of transparency and professionalism is unacceptable. I would advise anyone considering Groot to think twice—this company cannot be trusted to honor its commitments or treat customers fairly.
Aug 06, 2025 -
Tuesday offered excellent customer service and patience during my recent move! Thank you, Tuesday!
Jul 23, 2025 -
As a trucker, have to say that the pickup, weigh and drop-off service is very good. Been coming here for various loads for months and it's always been a pleasant time. In and out in less than an hour every time.
Jul 19, 2025 -
When you pull into the location you will see a scale directly in front of you but you have to go to the right and go all the way around the building to the scale house. There’s a sign telling you where the scale house is. Pull onto scale and they will give you a paper to give to the forklift driver and a dock to back into. Quick loading.
Jul 02, 2025 -
This company is the worst! Their service is horrible and I would never ever use them, but unfortunately the village uses them and there is no say in the matter... if you live in the village. Now this is how they get you... your forced to use them..THEY PRICE GOUGE!!! IF you need a dumpster..you have to use them..and that's $800! Same size dumpster at any outside company is $300. Sounds corrupt.
May 03, 2025 -
12 years using their dumpster service and they want to strong arm me to discontinue service. Total garbage company
Apr 09, 2024 -
Did not take our recycling bins. Everyone on the blocks was removed except ours. There was plenty of room and the bins were nice and neat.
Jan 26, 2022 -
Their leaf pick up service is non existent. Have not had one pickup this entire fall season. I have a 4 ft. by 15 ft. pile of leaves and the wind keeps blowing them back on the lawn , so I have to rerake . Called to ask and told me they are in my area today. that was 2 days ago. Called back and now I'm caller 13 in their que . If they are not going to provide this service in Mundelein they should not tell us they are. Garbage and recycling are fine.
Dec 01, 2021 -
If you are picking up, TEMPORARILY come in and go to the right. Follow the gravel road to check in scale. New Drivers: Have your tandems up to get on the door, then move to the back afters. FAST!!
Oct 13, 2021 -
It was amazing, one of the cleanest waste sites I've been on so far. The supervisor was very helpful, understanding and I appreciated him for that. The employees was helpful. Kudos Groot
Jul 20, 2021 -
Truck drivers loading scrap - the two scales you see on the south side of the building are for dump trucks. You won’t fit on them (you can drive over or around them). Your scale is on the north side of the building — it’s hard to see on the satellite image. Drive past the two scales to the rear of the building, U-turn wide toward the north side of the building, it’s a tight fit. You’ll see scale to pull onto. Your check-in door is along side the scale. Loading docks are around the corner on the west side of the building facing the street. There are three docks, sort of a tough back-in but not too bad, loading is quick, go back around the building to scale out.
Oct 28, 2020 -
Taylor, our regular waste pick up guy is the the most considerate, friendly and nice person. I am a old senior. On bad days, he brings my empty bin up to the garage door, places the recycling bin I had in back (due to too much snow/ice) of the garbage bin by the curb.
Jan 28, 2020 -
These guys are crooks. I just paid about $8 to have a single can picked up. Also Groot, your rep, Candace is extremely unprofessional. Either hire a parrot or a recorder if you need someone to read off a script instead of understanding what the customer is trying to convey.
Jan 21, 2020 -
1st of all let me say that my regular garbage man is great! Now to the recycling portion -itsucks,and customer service can only be described as a disservice.
Jan 07, 2020 -
I've worked with Groot and Jason for many years now and they have always taken care of my needs quickly and professionally. I highly recommend them for all your garbage services, they are always honest and upfront with what is in there contracts.
Dec 23, 2019 -
Terrible customer service. I used Groot for months with no issue and then without warning or any kind of prior notification they take my cans away. When I called their customer service I was told that the township had switch to a new company so today was our last day. Groot never notified us of a cancellation and when I called their customer service, not only was I provided with a snotty attitude but was told that they thought it was the townships responsibility to notify us since they lost the bid for our area. They assumed that the township would’ve said something so they didn’t feel that it was their responsibility to notify us.
Sep 24, 2019 -
This company it is the worst company ever they rob you they force you into continuing having a service when you have stated that you no longer need their service they are terrible they are bullies I am reporting them to the better business bureau I hope clients to stay away from them if you try to cancel your contract with them they ask you for information that is none of their business in order to cancel your contract with them when you tell them you no longer need their service they will continue charging your credit card stay away from this company because they are horrible. Their employees are unethical and unprofessional they will fight with you over the phone especially Rosi . The worst customer service
Sep 05, 2019 -
Van Drivers, Bypass scales at entry drive all the way around the building to another scale, enter office. Dock workers are nice and sweep out your trailer. The place is filthy.
Jul 20, 2019 -
I called last week to have an old tv picked up and I was informed to have it crb side at 7am. I made to have it out the night prior and nobody came to pick it up.
Jul 03, 2019 -
Essentially you call and wait and wait while they tell you how valuable your time is. Most intelligent companies have moved on to Twitter - but these folks are still old school. I wish I could fire them.
Jun 09, 2019 -
Very fast loading. The guys are professional at their work and nice to drivers.
May 17, 2019 -
Terrible commercial service! This is the second Saturday in a row in which they didn't pick up! If your able to get someone on the phone they will lie and say there coming but just won't show up! If your pickup is on a holiday then you don't get picked up either! I guess your paying for there holiday!
Feb 09, 2019 -
For residential pick up, they definitely know they are in the driver seat, and you’re stuck with them. “We missed your recycle pick up. Oh well, we will get it next week. The recycling can filled to the brim, too bad.” And a credit to your account for the mistake, forget about it. The agents are typically pleasant on the phone and the drivers are too, hence 2 vs 1 star.
Feb 02, 2019 -
I hate this company. My goal is to tell the world how bad they suck at life. Can’t believe they’re still around. This company is a racket. I plan to rave on every platform how bad they suck. Stand by. I’m having my employees do the same
Jan 16, 2019 -
This company was bought out and you sure can tell. Customer service went down They turned off my service and I could not find out why. After my fourth call I tuned out they lost my online payment to them. This was two months ago still don’t have service back Call in waited on hold for 20 min then was hung up on Back on hold going on another 20 min
Jan 07, 2019
Nearest Junkyards to GROOT RECYCLING & WASTE SERVICES
Want to sell your car?
We will buy your car in any condition:
- Blown Engine
- Burned
- Damaged
- Flooded
- Non Running
- Old
- Salvage
- Scrap
- Totaled
- Used
- Wrecked
We serve the below locations in this area
- Chicago
- Alsip
- Arlington Heights
- Barrington
- Bedford Park
- Bellwood
- Berkeley
- Berwyn
- Blue Island
- Bridgeview
- Broadview
- Brookfield
- Burnham
- Calumet City
- Calumet Park
- Chicago Heights
- Chicago Ridge
- Cicero
- Crestwood
- Des Plaines
- Dixmoor
- Dolton
- East Hazel Crest
- Elmwood Park
- Evanston
- Evergreen Park
- Flossmoor
- Ford Heights
- Forest Park
- Forest View
- Franklin Park
- Glenview
- Harvey
- Harwood Heights
- Hickory Hills
- Hodgkins
- Hoffman Estates
- Justice
- Kenilworth
- La Grange
- La Grange Park
- Lansing
- Lemont
- Lincolnwood
- Lynwood
- Lyons
- Markham
- Matteson
- Maywood
- McCook
- Melrose Park
- Merrionette Park
- Midlothian
- Morton Grove
- Niles
- North Riverside
- Northbrook
- Northfield
- Northlake
- Oak Forest
- Oak Lawn
- Orland Park
- Palatine
- Palos Heights
- Palos Hills
- Park Forest
- Posen
- Prospect Heights
- Richton Park
- River Grove
- Riverdale
- Robbins
- Rolling Meadows
- Schaumburg
- Schiller Park
- Skokie
- South Barrington
- South Chicago Heights
- South Holland
- Stickney
- Stone Park
- Streamwood
- Summit
- Tinley Park
- Westchester
- Wheeling
- Wilmette
- Bartlett
- Buffalo Grove
- Steger
- Bensenville
- Burr Ridge
- Elmhurst
- Roselle
- Hanover Park
- East Dundee
- Elgin
- Crete