The staff was incredibly attentive from the moment I walked in. They worked efficiently and shared a wealth of knowledge about my truck. I’ll definitely be back! A special shout-out to Nick at the front desk—he was a huge help and eased my frustrations by providing information I didn’t even know about my new purchase. Much appreciated!
Top professionals , easy to work with , everything was explained over the phone , Alan the gentlemen who we spoke with was on point, got the job done quick and got my driver rolling out of there in no time. Thumbs up guys , keep up the good work...
used matthew motors website to order parts for hino and they have A+ customer service , fast shipping and great pricing. website was easy to use and very consumer friendly. i will recommend anyone to use them.
Took my trailer to get a alignment. Get down the road, they didn't do nothing. Then tell me to get the truck alignment. So why when I took the truck and trailer to Goodyear on deans bridge rd. They was able to have me riding straight again. That's why I gave 1 star.
Lorne Walter’s was amazing. You can tell he’s passionate about his job. I could only remember where the bolt i needed went. He took his time walking back and fourth from the computer to the back to bring diagrams up just to assist me. Mathew motors is lucky to have such a professional person at the counter to be the face of the company.
Absolutely thrilled with my recent experience purchasing three Isuzu NRR trucks outfitted with Stellar 108-12 Flex Hooklifts from this Matthews Motors! From start to finish, the process was smooth and efficient. The customer service and sales team (Bob, Aaron and Erika) were exceptionally responsive, addressing all my queries and concerns without delay.
The real standout for me has been the immediate response to service calls. Knowing that any issues are handled promptly gives me peace of mind and ensures that our operations continue to run smoothly.
Dealing with this company has been a pleasure – their professionalism and commitment to customer satisfaction are evident in every interaction. Highly recommend them for anyone in need of reliable trucks and top-notch service!
The company I work for run hydraulic hook lift trucks and we have used Matthews Motors multiple times to fix both small and large issues with our hoists. Every time we have used them the customer service is fantastic and their team makes sure we are up to date on every detail of the process. We go out of our way to bring our trucks to Matthews because of the speed and accuracy of their work. We are hoping to purchase any new trucks directly from them in the future. This is a great company with even better employees!
Wow, the customer service here is absolutely amazing! They are so friendly and always go above and beyond to help. And let me tell you, the parts department is incredibly knowledgeable. They really know their stuff and are always ready to assist with any questions or concerns. I can't recommend this place enough!
Good customer service but I felt mislead tbh. Spent $65k on a truck and the truck was filthy even though he told me it was cleaned the day before I flew out there. Asked if he can change the oil but they couldn't even do that when they knew I was flying from California to drive the truck back. I was going to have my buddy buy the other truck but it's not worth it. AC compressor went out 3 hours into my trip, that's another 3k down the drain smh. I'm sure they probably do have some honest salesmen there but DO NOT work with Travis. He will tell you anything to get a sale
great service and friendly staff. this is our number one go to for our company box truck. they cover. inspections and can handle anything under the sun. full body shop and auto mechanic shop. never had a bad experience with them
We've been buying trucks from Matthews Motors for years. They always do what they say they are going to do and make it very easy to do business with them.
I hesitate to write this as I rarely write reviews online - I simply do not use service partners with whom we have had a bad experience. This experience is in relation to a business-to-business transaction for HoseTek Mobile Hydraulic. We were in need of a fairly expedited repair post accident to get our Augusta operations back running. Matthews Motors outsourced the repairs to another local repair shop with no communication to HoseTek. The repair stalled for roughly two weeks with no communication from our Matthews contact. Finally - after two weeks (and multiple communication efforts by HoseTek to them) they informed us through another employee that they were "passing on our work" and to contact this 3rd party with whom they contracted. This is very, very poor B2B service. Our President attempted to call the owner - Mr. Bob Matthews - and he was unable to contact him to discuss as Matthews would not give our President a contact number or email for him. I am certain that this longstanding local company performs far better than this regularly - I can only tell you that our experience as a professional organization with them was quite poor. I would counsel any B2B potential clients to take their business elsewhere...
Matthews Motors has been servicing my work vehicles for a while now and I completely trust their knowledge and experience. No wonder they've been in business so long! Good folks to deal with! Family owned and operated!
OH MY Goodness! I have nothing but GREAT things to say about these folks! First of all they came to me stated the issues they seen on site and they took the truck explained to me what they were going to do and gave me a quote the repair was done so fast and let me tell you under the quoted price as well. I highly recommend Matthews Motor and will be doing business with them again for sure! If you are looking for an honest mechanic that can get the work done, you have found them! Thank you Bob and crew Y'all saved my butt!!
Highly recommend these guys. They took care of our big box Hino at a great price and did an excellent job. Professional service all the way through. Very good value for work performed. You know no question that your truck is being fixed by experts that have seen it all before. We'll come back again no question.
Horrible service. I understand you’re running a business, but so are we. If you’re unable to attend a truck for a week—inform the driver or company. There’s other places we can take our trucks to, in the same area, that would do the same job in a couple of days.
Please stop telling customers “definitely tomorrow” when it will take 7 days to complete service FOR AN ESTIMATE.
Also, $1,800 for a 18 mile tow is plainly stealing money from consumers. I called around and got three separate estimates. The most expensive out of the three came in at $300 for the same towing distance.
As a consumer and business owner, I recommend finding an alternative around the area. We found someone else who was able to tow the truck and trailer and provide the repairs for 45% less than the estimate we were handed.
I own and operate a pete 386 and the folks at Matthews Motors in Augusta Ga did an excellent job repairing a blown wheel seal and replacing the brakes and drums.. They were so professional and the work quality was at so high a level, I decided to use them again to replace all the coolant lines, tubes and hoses on my truck. I also had them perform a pm service. I am very satisfied with the work performed and the price was reasonable. Thanks Keifer, I will be calling you again for my repair needs in the future. Ernest
Keith was able to help resolve an issue with my reefer unit, mind you while on an ice load. He was prompt, super nice, and soo helpful once driver came in with unit. He truly saved the day! They also have 24/7 roadside assistance for future truckers nearby with any issues. Totally would recommend checking them out!
The staff at Matthews Motors was amazing. I have a rental fleet of luxury Mercedes Sprinters. We had a rear AC unit that was not working and only a day to figure out the issue. Keifer and his staff were awesome. They rushed us in, and fixed the issue in a few hours. We were able to keep our rental, and not lose any money. Their communication and attention to details was first class. I will definitely be using them again, and highly recommend the team at Matthews Motors.
This is my 3rd purchase from Bob and the guys at Matthew Motors. Each one has been about as easy of a truck purchase as one could ask for! Bob was and is extremely responsive and quick to get the deal done and went out of his way to find me better options for financing. Would not go anywhere else for my commercial truck needs!
The Matthews family and Bob Griffin are the most helpful and professional folks you would ever want to deal with. They know their product, they will go the extra mile to put you in the truck you need. They delivered my truck to me, ready to work and all paperwork was taken care of. The Isuzu NPR is an absolute blessing, my crew loves it and my customers love our efficiency and professional look. Thank you to the entire staff at Matthews Motors, I will be purchasing more from them in the future. This experience had made a customer for life!
Hands down the best sales and service team! We have purchased several trucks from Matthews Motors and have been very happy. Just yesterday we had a truck stop by that had gotten some bad fuel, they stayed over to get the system flushed and get my driver back on the road! I appreciate the ladies and gentleman at Matthews Motors , thanks for your great sales and service.
Aaron was a great help since Day 1. He was very helpful on understanding our needs on what we wanted and made sure we were getting the right truck for our money. The turn around time was very accurate and everyone at Matthews Motors is very friendly and wanting to make sure you are always taken care of! We will be back for our next purchase without a doubt!
Great staff Mrs.Jeanne was very helpful. They me out pretty fast and saved my load. One of the Deisel Mechanics "Bucky" very insightful on my truck. Overall I recommend Matthew's to any trucker that want good quality care.
Stockman Oil Company has purchased three vehicles from Fleetcare in the last few years. Our experience has been outstanding. Our sales rep, Bob Griffin was available to answer questions and concerns, was quick to respond and provided excellent service throughout the process. Monica Martin, the parts rep., has also been an excellent resource for our maintenance needs. I would highly recommend the staff and quality of Fleetcare Commercial Trucks if you are in the market for vehicles.
Fleetcare is an exception company to work with. Their staff is helpful, courteous and they understand the customer. I would highly recommend them for any repairs you may need or new trucks you are looking at purchasing. Keep up the good work!
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