This rating is based on customer reviews, inventory size, pricing, and service quality
Griffin Towing in Augusta, GA trends positive overall (81/100) but with clear splits. Many reviewers highlight quick response, professional, courteous drivers and smooth, after‑hours assists. On the downside, repeated complaints mention rude office service, occasional long waits, vehicle damage or missing items, a heavy‑duty tow done poorly, and higher‑than‑expected fees. Pricing praise appears for basic tows, yet not for repairs or specialty work. Little to no data on inventory variety, yard organization, or parts‑finding—reviews focus on towing. Some posts seem tied to another brand, so details may be inconsistent.
I had a great experience with this company. I called them to get my truck towed and they got to me very fast, and gave a great price. I wasn't able to meet the driver at my house when he was dropping it off, and he called me to verify where exactly I wanted it dropped. Above and beyond service, I would highly recommend!
I appreciate Mr. Griffin he has been so understanding and helpful and I feel like he is a very nice person. I'm honestly lost for words about how UNDERSTANDING he has been so far. This company is reasonable!
I have had to call them twice, they are some of the nicest people, if you had to Waite 3 hours they must IF been really busy, they got to me in under an hour, and it was 4:00 in the afternoon, they where great and so helpful. I'll never call any service but them. Thank you, Rhonda Henderson
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