They have awesome customer service and sales reps that help out tremendously, and there are so many parts to choose from. I would definitely recommend this place to anyone who is looking for used auto parts at a decent price.
This place is the best! It’s has been one of my go-to salvage yards for decades! Raja is my good friend and a great salesman, keep up the great work guys!
Just quoted me $95 for one used head light off a 20 year old s10. Then the lady on the phone (who sounds like a man) started catching an attitude cause I said yes sir and no sir. NO THANK YOU
Called about a hood for an 06 impala. The sales guy asked if it was ok that it had scratches and minor dents. He then tells me the cost is $300. They are way cheaper brand new!!
I bought an engine from this place last week. When my mechanic got there to pick it up, thats when they decided to tell him that something was cracked on it. They refunded me $250 which was only taxes after the total. I talked to Alexis. I called her and left a message about the crack in the engine. I guess since she already collected the money she never called me back. He also realized the intake was broken so that was more money out of pockets. I won't be using this place again not will I refer anyone here.
My first time using this company. The prices were pretty good compared to the others. I told them that I was gonna come to pick the part up first thing Monday. I got there and they had not pull the part yet. The guy Blake told me that there was a problem with the one they ordered and they had to order an alternate. They only have two pullers and they pull over 200 parts a day. So I’m driving on my lunch break so I don’t have to go after work and get caught in traffic only to be here and having to wait for them to pull the park cause they only got two pullers. Totally unacceptable. Don’t know if I’ll be using this company again .
Called for a right tail light and left light harness. Was told okay, it’ll be $130. When I got there the cashier was really snappy and rude. Then when I went to see the part all they had pulled was the right light. I stated to them what I had asked for so he said they can pull the left harness but it’ll cost extra. Whatever at this point, I still needed them. Went to check out and it was $175! The light is new on Amazon for $115 and the harness new is $30! This is a JUNK YARD. Why price higher than brand new parts? Ridiculous. Won’t be back.
One of the best experiences I have ever had. Super professional and kind. Meagan was quick on the draw. I have use Grey and White a couple other times 20 years ago and remember now that the experience was similar, but without today's technology. I recommend 10 out 10. What an excellent business model. If you have any Auto Salvage/ part needs, they are th ones to call!
GREAT customer service!!!! I've got a 2010 Lexus GS and was looking for a hard to find module. They was able to help and find a compatible unit. Not only that but, the incorrect part got shipped to me by accident. Blake was able to quickly and understandably fix the situation. He was very patient with a great attitude will all my phone calls!
I recently bought a Duramax motor from these crooks. With warranty and said they have seen it run. Dropped off at shop motor had bare heads on it no valves springs rockers nothing. Impossible for motor to run. The salesman Damien lied about everything. Then the owner Billy took over. I no know where Damien learned from. They come picked up motor and still has not returned my money. Run from this place
I have been buying parts from Gray and White for many years now. Never had any problems and always very satisfied with the parts and prices have always been very good compared to the alternative options. Raja has been my go to sales rep. He goes above and beyond to help me out. Great over the phone when I’m on the road and very responsive over the live chat. Even if they don’t post a part that I need, Raja will take his time to track it down and help me out.
My mechanic suggested I buy a complete ABS module for a 2011 Lexus LS 460 from Raja at Gray And White used parts in Carrollton Georgia. The sales representative Raja was competent, friendly, understanding, and very knowledgeable on exactly what I needed. They sold it to me at a very reasonable price that matched or was under the average sale price online. On a further note, they also delivered it directly to my home on a Saturday when they were not even open for business, Since the part has been installed, I have been very pleased with the way my vehicle has been operating and I would recommend Gray And White Parts in Carrollton to anyone who needs affordable parts. Raja At Gray and white parts and the gentleman that delivered The parts went above and beyond what is needed for customer satisfaction.
I had a really good experience at Gray and White good service. They loaded my parts for me. Good pricing and I have installed the rear end that I purchased for my truck and it is working in green condition is driving. Really good. Haven’t had any issues. They also gave me a six month warranty with my part And I just want to say on here thank you for your service and your honesty and I will be shopping with you again the only thing is I wish they were more accurate about the time frame of when the parts will be ready because when Drive more than a hour to do business it would be great to know a time frame on your parts and the people in the office were a little more respectful to you.
Super easy to communicate with and easy payment option! In business I need to text a lot and this transaction was right up my alley with a short call and text messages to pay and confirm. Will definitely do business with again when i need to!
I called to order a part and they sent a link to pay. And said they will pull it if I pay first, but failed to tell me to wait until I get a text that it's ready. I figured 1 hr is plenty for them to remove 4 small bolts for the part. Drove 1hr and the old lady at the cashiers desk was very rude and didn't care, horrible customer service. This place has no parts counters, I came 15 mins to closing , she wouldn't ask if anyone would pull the part quickly, very easy 4 small bolts, gas ain't cheap now
If I could make this review A ZERO STAR, I would. This company IS HORRIBLE. The worse communication EVER. I literally called their actual number that is listed on their website for a lower control arm. I asked about payment ahead of time and was told that I was fine and that all I had to do was show up and pick the part up. They even went as far as stating that the part was on the shelf and ready for pick up and all I had to do was show up and pay. I drove literally AN HOUR AND 30 MINS to come get this control arm and even came the next day after we spoke. That gave them another whole business day just to be sure my order was ready. To my disappointment and inconvenience they told me that the part was on the vehicle still and that they’re going have to go back and listen to the conversation I had with the lady the day before, as if I’m lying or making this whole thing up. I told them to please do. With that being said, I wasn’t given ANYTHING for the inconvenience, no discount on the part, nothing. Just a simple oh well you can pay now and come back tomorrow. I’D RATHER NOT AS THIS JUNKYARD IS EXACTLY THAT, STRAIGHT JUNK. Pam is a horrible receptionist/cashier. Service SUCKED. BEWARE, DO NOT GO TO THESE PEOPLE.
These folks have no idea what they are doing or how to run a salvage yard. You can’t talk to someone at a parts counter you have to call a sales person, literally from the waiting area of the business. Which by the way is 3 broken fold up chairs (see pic) they also don’t inventory or sell any small parts. They ignore you when you stand at the cashier window. It’s insane, their customer service at the u pull it isn’t much better. Their reviews are bad and they will continue to get worse.
Stay away from this dishonest establishment. I put a deposit on a electric car battery pack for my car. I asked them to make sure they had it and that it was not damaged as it was an expensive part, over $3,000 shipped to me. The lady Alexas assured me that they just got the car in and that I did not have worry about that and since I put a deposit on it, it was mine. I had my car towed over to the electric car repair center so it could be ready for them to start working on it as Gray and White was in the next State so shipping would be quick. A few days went by and I started calling with no return calls. A few days after that I received a text, not a phone call, saying that the battery was not in the car and was sold to someone else. I asked for an explanation, I got none. I asked for a call from management, I received none. They did refund my deposit. I found out that they had advertised the same part on different sites for more money and I bet they sold it for more to someone else, even though I paid a deposit so they could ship it to me. Read through the reviews and you will see this is a common complaint. These people are ruthless and deceptive. They have no customer service or an honest bone in thier body. They give Auto Recyclers a bad name for sure. Think twice about giving them your hard earned money and trust!
Had an Great Experience With Raja, Was very attentive and was very easy to work with. We ordered a motor for an insurance job and the motor showed up very clean and well palleted. All and All will recommend if anyone is looking for any used automotive parts that are quality with quality service this is the place to go!
Gray & White is always my first call for anything I need ! Raja is the man to speak to, he goes above and beyond to make his customers happy! And great parts at a great price with great customer service! Would highly recommend them to anyone!
I bought an engine over 4K on August 19, 2021, the engine was delivered 3 days later with a huge crack. Company said it would send a technician in 2 days to investigate the problem, the technician appeared 20 days after the agreement, my mechanic and the gray & white company agreed that my own mechanic would fix the problem and they would reimburse me for my mechanic's service. After my mechanic fixed the crack, the engine still didn't work. I've been trying to fix my car for almost 2 months and I can't get anyone at the company to solve the problem. Worst experience possible.
A friend recommended I call Raja for an engine for my car. He gave me a better price than any other place, with a 1 year warranty too, and delivered it for me. He's above and beyond. Thank you Raja for helping me out like you did. My car runs great.
Awesome junkyard for late model parts.. thanks Mick Martin!!! Thanks Patton!!!!
Ford F150 5.4 Triton 2V w/ 78k
Runs very well... what's deal!!!!
Donor truck pic for show.
Dont even deserve 1 star. 1st off their customer service is bad, front counter lady has a ugly attitude and is rude. Goofs in the shop won’t even look me in the face when they talk to me like I’m some bum they wanted to leave. I would’ve thought with me buying a $8000 engine they would be somewhat courteous. Some sales guy had been texting me back to back the previous days with a whole bunch of questions day after day, after 8k was transferred, it’s like he forgot who I was and never replied since to any of my questions regarding shipping. He got what he wanted. 2nd time coming here and It’ll be my last for sure. And they better hope and pray this engine runs 😤.
It wasn't convenient for me to be there. They are located in a small town. A little bit remote to me since I live in downtown Atlanta. But I am glad that I went there. They have a huge yard, many many cars. They were so nice to me. I was looking for Honda wheels and tires. They were the only one who told me the condition of the tires. When I arrived there, they even helped select the best tires for me. They also gave me the lug nuts for free. Not even that, when they heard that I was a student and have my wheels stolen, they even gave me a lock for free... Very touched. Money is not the only thing they pursue. They have very good hearts. Thank you. God bless you.
2656 Whooping Creek Rd, Carrollton, GAUsed auto parts store
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