Called AAA bc I needed a tow bc my car wouldn’t start. Waited for about 4 hours, half of it by myself, and at night. Called Chuck Roberts and he was there in a half hour after calling and got my car to the mechanic and didn’t need anything more than my name, number, and the year of the car. Will use from now on. Canceled my AAA
Exceptional Towing Service That Goes the Extra Mile
I recently had the privilege of experiencing the exceptional services provided by Chuck Robert's Towing, and I am beyond impressed. As a resident of Florida,I've had my fair share of interactions with towing companies, but this experience was unparalleled. From their prompt response to their impeccable professionalism, every aspect of my encounter with Chuck Robert's Towing was top-notch.
From the moment I made the distress call, Chuck Robert's Towing displayed a level of responsiveness that put my mind at ease. Their dispatch team was not only quick to answer, but they also displayed a remarkable level of empathy, understanding the urgency of the situation. Within a remarkably short span of time, a tow truck was at the scene, ready to assist.
What truly sets Chuck Robert's Towing apart is their dedication to customer service. The tow truck operator, who was not only skilled but also personable, went out of their way to ensure that the entire process was as smooth as possible. They meticulously secured my vehicle and took great care to avoid any further damage during the towing process. Their attention to detail was commendable and instantly instilled a sense of confidence in their capabilities.
In addition to their exceptional service, Chuck Robert's Towing also demonstrated a high level of transparency and fairness when it came to pricing. The final bill was less than we expected.
What truly makes Chuck Robert's Towing stand out is their genuine desire to assist in times of need. Their professionalism, efficiency, and commitment to customer satisfaction make them a shining example of what a towing company should be. I can confidently say that if you ever find yourself in need of towing services in Florida, Chuck Robert's Towing is the company to trust.
In conclusion, my experience with Chuck Robert's Towing was nothing short of exceptional. Their dedication to providing top-tier service, their promptness, transparency, and genuine care for their customers set them apart in the industry. I am incredibly grateful for their assistance and would wholeheartedly recommend them to anyone in need of towing services. Without a doubt, Chuck Robert's Towing is your Guy to Call. Thank u Chuck .
Very satisfied with your kind and very affordable tow service. Thank you so much. I highly recommend you to anyone needing tow service. You got our truck taken care of quickly.
Tow price was lower than other quotes I was given in the area. Was told it would take 45 minutes to get to my vehicle and the driver arrived right on time. Service was great.
Wow! Faith restored in a towing company! Fast, friendly, budget friendly! If I’m dreaming don’t wake me! Will use them again… faster than a heart attack! The picture is where the car used to be .. ENJOY !
I had a flat tire and was trying to use those air pumps at the gas station when Chuck came over and offered his help. Thanks Chuck we got to Walmart to get it repaired .
Wow. I was amazed by the level of professionalism and compassion shown to me by Chuck Roberts towing. They were called to tow my mothers van from a shopping center . From the first phone call to me picking up the van they were awesome. Seriously no one likes to get a vehicle towed but how they handle the situation was impressive. I hope that Chuck Roberts Towing continues to grow. With the level of human understanding that this company operates with I am sure they will be in business for many years. Thanks again Chaz and David for being great. God Bless!
Absolutely amazing and a lifesaver. Was stuck at work with no means of getting my car to the shop. Called multiple tow companies in DeLand, and Chuck Roberts Towing had without a shadow of a doubt the best response time, best price, and the best customer service. I greatly appreciated it after a long hard Friday at work.
These guys rescued me when my motorhome tire blew-out! They responded quickly and treated me with so much respect. Since we were going the same direction, they followed me to insure I made it home safely. Thank you Jesus for answered prayer!
Very kind and respectful, also he has the best prices compared to other tow companies!!! I really recommend him for any towing service. Thanks chuck!!!
Stuck in a tree lined dirt road.. tires spinning.. Chase arrived call me once he was there to make sure he was at the right place with landmarks that was there.. turn on his light so I can see him.. got me hooked up in the rain and pulled me out.. awesome job.. alot of thanks to Chase!!!
My fiancée & I had the absolute best experience with Chuck Roberts towing yesterday evening. My car was stalled out & refusing to start. The driver met with us 20 minutes after the initial phone call & gave us advice as to what issues could be causing my vehicle to malfunction. The driver was kind & offered as much assistance as possible. 20/10 experience! Highly recommend!
I had a service done today bc AAA could not come through as stated. Call Chuck Roberts and my tow was done within the hour! Quick, fast and easy way to go! Place to go!
I was a tow truck driver for 15 years in Massachusetts, and I have to say Chase is an awesome person to deal with.,and very knowledgeable in the towing industry. Reasonable prices and great service, Chuck Robert's Towing will always be my first choice for all my towing needs.
New to the area, he is not. The experience was appreciated. Prompt. Nice. Communicated. Even offered a laugh despite the bad day! Will recommend and use again! 5 🌟
Pic from I-4 ...we are safe at the shop now.
I called Chuck Roberts out because my truck would not start and I thought I would need to have it towed to the mechanic. But the tow operator suggested that the issue might be a bad battery. So we jumped my truck and it started. Then Chuck Roberts followed me to the auto parts store to be sure they had a replacement battery. Then we parted ways. I paid him for the battery jump. Fantastic outcome. Thanks Chuck.
I was so grateful for the immediate response and tow with my 1960 thunderbird. The response was very fast and they were so kind. Hopefully I won’t be stranded again, but if I ever am, I’m definitely calling Chuck Robert’s towing. They were fast, affordable, and very friendly. They were also able to haul my speciality car that means a great deal to me and I had no concern at all.
We got a flat tire late at night on I4. We called Chuck Roberts and they were extremely friendly and empathetic. Chase handled our car with care. His biggest worry was making sure we were warm since it was cold out. 10/10 would recommend to anyone.
Great experience. Professional and friendly. The entire process was smooth and very well done. Arrived when they said they would, and towed my vehicle to my desired location. Highly recommended.
Driver showed up at appointed time and was courteous and knowledgeable. He was able to maneuver his truck in a condo underground garage with very little clearance. I would definitely use this service again.
My apartment parking lot was sold to a new company and no one told me, so I ended up being towed. When I explained the situation, they reduced my fine and even came straight over to let me get my vehicle immediately.
I'll admit I was dubious about using Chuck Roberts towing based on negative reviews. Once I realized they were all from people who parked illegally in tow zones, I went ahead and called them. Partially because of analyzing the negative reviews and partially because my mechanic recommended them. I have a 2009 Toyota Prius with a dead 12v aux battery and possibly an alternator issue.
Chase was polite, friendly, and professional. Since my car died on a Friday and my mechanic (also great by the way Wallace Automotive) wasn't going to be able to look at it until Monday, we arranged a time on Saturday when it was convenient. He quoted me a reasonable price. On Saturday, Chase let me know when he was close, and he was probably about 5 minutes early. Chase also addressed my concerns about towing a Prius, hooked up the vehicle, and I paid him the agreed upon price. No issues Quality service from a knowledgeable, punctual, friendly, professional. Highly recommend. At the same time, I hope I'll not need a tow again any time soon!
Chase did a fantastic job ! He opened my locked Jeep and towed it out of a very tight space. I would definitely recommend Chase and this towing company.
By far the worse experience I have encountered while going to emotionally help someone going through a tough time. Went to Hunters Creek and was not there for two hrs top. Had my four year old daughter with me and was left stranded because my car was towed by this company. Was there something left for me to know my car had been towed? nope. Not a business card, no calls made to me or what not. I only found out because someone had seen a towing truck there so my son called and sure enough. They wanted $160 for me to get my car back. Are you kidding me, there were no signs what so ever that I saw. First time being there and this happens. I explained it to the owner but he did not care. Told him it was only two hrs, I’m not working, and I didn’t have the money to pay. I offered $100 but he said no to call the sheriff department to see what they could do. Nothing, I still had to pay $120 because “that’s what he does for a living” I will be addressing this with the apartment complex because just like me, it could happen to someone else and it’s not fair when there are no signs of towing on owner expense. I will take this higher if need be so this doesn’t happen to someone else and it’s sad to read other reviews of this happening to not only me but others as well.
Honestly the worst, showed up just to tell us he might not be able to pull us out , afraid it might break his equipment. Let alone tried to charge $800 straight out the gate, we decided to go with someone else he tried to say we still have to pay $125 just for showing up
Chuck and his wife are honestly amazing!! After 19+ hours of my family traveling from Vermont to Florida my car battery quit on me, and every place I’d called was unavailable, because it was so late at night. They came by, helped me figure out my battery and literally was at NO CHARGE AT ALL!! They were honestly our saving grace and I couldn’t be more thankful for them!!! 10/10 RECOMMEND
Horrible experience and always illegal towing I will be reporting them to the better business Bureau tomorrow they “MARK AND CHRISTINE” don’t deserve to own a company!!!!!! And than told me one price but charged me another and than made me wait over a hr to get my vehicle that they told me I could come get almost 3 hrs Prior to me having to wait for an hour and a half for them to come on top of me having to repeatedly called them for them to keep giving me the same answer they going to be there right away or it will be five minutes just to take longer than what was told just a bunch of money hungry crooks
Chuck Roberts towing company in deland. They recently had my car towed out of a mobile home residence in Orange city. There were no signs posted nearby that it was illegal to park in the street. While visiting a friend I came out and my car was gone. There was no information left behind by them that my vehicle was towed. Why didn't they leave a business card on the door somewhere or anywhere that would alerted me of this. Had to call 911 and had police come by thinking my car was stolen. Eventually asked a nearby resident who informed me that they towed it. Such a disregard to the person who’s car they towed, not having a caring heart to let me know they had done this. it seemed they were interested more in their business needs. I wish they would help resolve this concerning the charges somehow?
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