Daytona Wrecker Services in
Daytona Beach (FL)

I had a very unpleasant and concerning experience with this tow company that I feel others should be aware of. The day before picking up my car, I was clearly quoted $138 plus $35 per day for storage. I called specifically to confirm pricing for the following day, so there would be no confusion. The next morning, when I called to retrieve my vehicle, I was suddenly unable to get a price at all. The woman I spoke with, who said her name was Dana, was extremely rude and unprofessional. She told me that I “didn’t know what I was talking about” and claimed that both the police officer and the tow driver “don’t know anything,” even though I had already contacted Daytona Wrecker the previous day for confirmation. Her behavior only got worse. She was also rude to my mechanic who was trying to pick up the car on my behalf and hung up on him during the call. At one point, she admitted she may have messed up the pricing because she thought my car was black. When I corrected her and said the car was white, she abruptly changed the total and said I would now be paying $470. The entire situation felt misleading and dishonest. From the refusal to give a price, to the sudden price change, to the disrespectful communication, it felt like a scam rather than a legitimate business transaction. This company seriously needs to address how customers are treated, especially by the person working in the back office. Customer service like this is unacceptable, and no one should feel talked down to or taken advantage of during an already stressful situation. I hope management reaches out to resolve this properly and improve how they handle customers moving forward.

We’ve been staying at Hawain Inn. But on the second night, our car was towed by Daytona Wrecker. They said that the hotel called them to tow our car and that we had to pay $220 by cash. We’re paniced and embarrassed. We’ll report it to the police.

I had a great experience here. Melvin was extremely helpful and caring. He helped me gather all my belongings and made the process easier. He’s awesome!

We do quite a bit of business with Daytona wrecker, have for over a couple of years now. when we have an emergency with equipment that has to go they are quick to get to us. Driver and support staff always answer and get it done.

If I could leave lower than a one star review, I would do never let Daytona wrecker service hook up to your vehicle. I was in an accident on Mason Avenue at Drakes lawn and pest control less than a block away from their area to $30 a day storage fee isn’t bad but the initial charge $125 for one block Plus a bunch of other fees that when I call other tow truck companies, They told me it looks like they got another one down there at Daytona wrecker because the tow truck driver tells you anything that you wanna hear to let you put Your vehicle on the back of the truck oh, they’re good people they work with you. We deal with people that have been in accidents all the time and then they’re closed on Sunday. You still get charged for that day the Internet says they’re open 24 hours a day to come tow your vehicle with the office hours are 8 to 6. I called at 5:12 on Monday. They told me they were closed. It’s all just a scam for them to get insurance money and to get your vehicle, never let Daytona wrecker service hook up to your vehicle ever.

Was in an accident and my car was towed to Daytona Wreckers. Where they charged me $40 to get the things out of my car. And told my appraiser to pay $50 cash (according to him) inorder to even see the vehicle. The customer service was very rude and very high prices. $280ish just to have had it towed there and $68 per day for storage. I wouldn't use this tow company.

I agree with the many claims that this tow company borders on predatory. My car was towed last night while attending Rockville and this is upsetting since there were no tow zone signs posted where I parked. That is why I parked there. And further more I had to track down a tow truck that was in the process of towing another vehicle to even find out where my car was towed too. It is what it is. I paid the money, they only accept cash in the amount of $150.00 which is also messed up for people that just attended a concert. Luckily I had the cash. Many clear and apparent signs should have been posted, and I'm not sure of which company is responsible for that but this tow company participates in what definitely feels like a predatory situation. I mean cash only people.... Come on! Dirty pool. That's what this is. However I would like to add that all the employees I dealt with were kind and pleasant all things considering. Im sure plenty of people were pretty hostile to deal with in their position. I had no issue there. My issue is no signs posted to even know where to get my car. Many clear signs should be posted.

We recently had to recover the items from a car of a family member that had been a crash. Melvin went beyond his job to help us. He was extremely informative about how to deal with the insurance part, helped us get items from the car and even recommended place to eat knowing we are out of town. Giant thanks to Melvin and the ladies up front for great service.We were not expecting this to be an easy experience and they proved us wrong. Thank you

Their practices border on predatory, exploiting those in vulnerable positions with outrageous rates and unnecessary delays. Regarding the hostile and unfortunate excuse of a woman that many reviews mention, she is abrasive and vile. Any attempt to seek clarity or assistance will be met with curt, dismissive responses. Her lack of professionalism is so extreme that it calls into question whether all these interactions are isolated instances of bad customer service or if the company has deliberately chosen someone this unpleasant to dissuade customers from pushing back against their exploitative, money-grabbing practices. This place is a parasite in Daytona Beach. Would give 0 stars if I could. Shame on them.

I recently had a car impounded by this company. Daytona Wrecker. I first called to confirm that the vehicle was at this impound lot; it was. And I asked for your respectfully what would be required to take out set car. The woman who answers the phone which I have yet to find out her name, but I will and post it for everyone to know, was very rude and had no sense of professionalism or duty to her job(PHONE OPERATOR)(VERY SIMPLE JOB}. She cut me off repeatedly, used rude language and behaved in accordance with her demeanor. I get that you're a a towing company and you feel like you have to be rough and rough but it doesn't matter if you have a job being president or a line worker or a janitor you should never be rude to your customers or clients especially when they are already in a defeated state of mind or upset. Also with how much it cost to get a car out of impound you should be a little more sympathetic, or empathetic if you have been through the same. Multiple people I know personally or online have the same complaints about THE SAME WOMAN. I QUITE LITERALLY HAVE BEEN HEARING ABOUT THIS WOMAN FROM THE 6 MONTHS. I wonder if this company even reads the reviews or cares. And because when I had employees working for me that were rude to our customers I would recommend them and if I couldn't get through to them then I would have to let them go. If you're going to be customer service act like you're in customer service. If you're so miserable at your job that you had to pass it on to other people quit your job and get a new one unless your attitude keeps you from being able to get a real job. What a shame that a woman would act worse than a man in this regard.

The WORST SERVICE EVER . The ladies are very rude the supervisor herself as she claimed to be was very unhelpful rude . And the fact that my car was there 2 days and charged for 3 . It’s like a jail it has barb wire and a gate you have to walk through. Very rude service 0/10 DO NOT RECOMMEND

My 55 Chevy 150 two-door broke down on the off-ramp for International Speedway on my way to the turkey Rod run on Thanksgiving Day around 10:30 a.m. I wasn't able to get it before the city had it towed that evening around 8:30 p.m. it costs $331.50 cash only the owners were very nice felt a little like a drug deal when I had to pay the cash up front through the side yard fence but the car was not damaged in any way I was able to load it on the trailer and made it home no problem

If I were able to give no star I would. Not sure why Daytona PD uses them because they suck. They say 24 hours but they only tow 24 hours. The office is not open on the weekend and is crazy to be charged lot fees when they are not open. When you call and ask about it you get a rude tow truck driver/dispatcher who feels it is not their problem to be open on the weekend to allow people to get their vehicles. Overall, it was just rude service and I would never call them for a tow or recommend them to anyone!!! After going in on Monday and talking with I believe it was Mrs. Donna I changed my review from 1 to 4 stars. I am not going to change what I put because people need to know about the weekends due to the misleading information. However, she was awesome and went above and beyond. She explained the people on the weekend are an answering service. She then provided me with good service before she knew this information. She is the reason for the change. So not as bad an experience if you have issues during the week.

My car was taken there after my accident. Call them during the weekend and explain to me how the process works. I went on Tuesday morning process was very quick, staff very very helpful and very kind. They genuinely care about you a BIG SHOUT OUT TO MALVIN I appreciated your honesty and the time you took to help me and my family out .GOD BLESS YOU.

I want to thank Daytona Wrecker for their kindness and compassion during a stressful time. I was on my way to the airport on vacation when I got a call that my van had been hit and probably totaled. Thank goodness it was taken to Daytona Wrecker. When I called the lady (sorry I don't remember your name) was so sweet and said don't worry she told me exactly what to email her to allow my neighbor to come and empty the van of all its products. She also kept me updated with emails until it left their property. My neighbor told me it was probably the most secure lot he had ever been too and all the staff were amazing! Thank you for giving me peace of mind in a bad situation.

Me and my boyfriends 40' schoolbus broke down on the side of the road the other day and luckily Jason came out and atleast got us off the road into a safe parking area until next morning their other tower came out with the heavy rescue vehicle. I can't remember his name but he was also really great very nice polite and helpful. I was worried we weren't gonna be able to back it up into the parking spot but he did it no problem an extreme professional. They were taking a bit longer the second time around as I called back the office for an update and she was very helpful and nice letting me know they'd be there soon. I honestly felt bad for the second guy because it was extremely hot outside but he did an amazing job. All of you did thank you guys again so much!

I was in a horrible accident and I had to go here to take pictures and clean out my vehicle. They had no problem finding where it was, Melvin guided us back to where it was and stayed with us the whole time. He was very patient, informative, and sensitive about my situation. He was very polite, respectful, and told me to take my time doing what I had to do. I don't think I could have had a better experience. Thank you Melvin!

Whatever woman was answering the phones on Thursday, May 9th, 2024, at approximately 2230 was deplorably rude. Hung up on me when I was trying to confirm they had my car. Immediately put me on hold when I called back. When she picked up the line again, just shouted "$150! Cash only! Exact change!" and tried to hang up again before I could ask where the lot was. Shouted the address at me and immediately put me back on hold and then hung up. At no point had I raised my voice or adopted an aggressive tone. I understand that she probably has to deal with upset and impolite people regularly, but if she cannot manage even the thinnest veneer of basic civility, then she is unsuited for her role.

I got into an accident and they came and cleaned the cars up pretty quickly. I went to get my belongings, spoke with lady up front, filled out a small form to turn over to insurance, then they let me in to get everything. Melvin pulled my car out, offered to help carry things, pulled my tag off for me, and warned me about removing certain things so not to get in trouble with the insurance company. He was very friendly! Thanks.

I had an absolutely great experience with Chad, no issues. Made a horrible experience easy. I would trust my grandmother with this man.

When do you need towing services? When you are in trouble - correct? They do indeed understand that and provide their knowledgeable and courteous services and keep you calm.

So I was trying to help out my family during the hurricane and my car turned off so Daytona wreck pick my truck up so I asked cans they tow it to my house and they said no they have to take it in so I called them Sunday afternoon and one of the ladies told me they had my truck and it would cost me 200 plus the whatever fee so I was fine with it I came Tuesday with 400 it went from 350 to 580 which is over price for a vehicle they told me to call my insurance and everything these people are crooks

My car was stolen and I'm having trouble making a report from the police on July 10th Daytona record had it before and I picked it up no problem in February earlier this year so you guys have my car Chrysler 200 2013 silver no tints everything I own was in the car

The driver did some tricky maneuvering to place my truck perfectly into a parking spot! Looks like I parked it. Is recommend them to anyone!

The lady answering the phone was a bit rude. But other than that they're quick.. The guys are friendly and professional. Four stars because of the rudeness from the lady.

Just picked up a car that was towed there. Good service. They were helpful. Only reason I didnt give 5 stars is because they had me and my 2 year old daughter stand in the rain for a couple minutes after speaking with them before buzzing us thru gate. But other than that. Good place. Tow truck driver even helped me load car!

My wife wrecked her car it cost me $600 to get it. They charge for fuel their time the tow and charged for tarping it which it did not even have a tarp over it. She had wrecked only two blocks from their impound yard. They closed early and are closed for weekends so they make more money from you and it's harder to pick up your car