Bill and his crew are the best. They had our RV repaired and back on the road in a few days. Local dealer tried to charge me $40,000 to replace the DPF. These guys found the real problem, repaired it, and even repaired an electrical issue everyone has tried to repair for a fraction of the price. They even offered financing. They even threw in a free alignment. Central Florida has a hidden gem.
Un ethical business policy, i went there for a problem but they told me its a different problem than what i told them and they tried to charge me more than double for wrong problem.I went to a different shop and they fixed my problem less than half price and told me that i didnt have that problem what they told me which is extremely unethical to do to charge for the thing i never had problem with.Stay away.
Brought my truck to On Time Truck Repair for a pretty tough fix that other shops didn’t want to touch. These guys figured it out, got it done right, and didn’t overcharge me. The price was fair and the work was solid.
You can tell they actually care about getting you back on the road, not just running up a bill. Hard to find a shop like that these days. Definitely my go-to spot from here on out.
Communication with managment was excellent!!! Bill was amazing! Prices were fair and worth it!! Fast service! Will be returning here and telling my friends and family!
These guys have never been nothing but fair with us. Any time we have an issue, they will find the solution. Even if it means they can’t. Plus, they have a great team that will answer anything when you ask.
My husband needed to replace his cracked flywheel on our Cascadia. Found On Time Truck Repair, Bill was professional and patient enough to answer all my questions to give me peace of mind about using their shop. Repaired in a timely manner and I was happy with the cost. They use quickbooks to send invoice so you can pay online making it an easy transaction. Overall I have found them to be professional and attentive to detail. Communication was excellent and Repair time was within reason and above exceptional compared to dealerships. A special thanks to all the mechanics involved in fixing my truck. Will definitely use their services again.
“I couldn’t be happier with the service! They repaired my truck and now it looks and runs like new. The staff was professional, friendly, and kept me updated throughout the whole process. The attention to detail was impressive, and the communication was excellent from start to finish. Highly recommend this shop for anyone looking for reliable and top-quality repairs.”
I had the pleasure of performing work at at On Time Truck Repair and the experience was excellent from start to finish. Matthew was on-site when I arrived greeted me promptly and clearly explained what needed to be done. He remained available throughout the day and was incredibly supportive and collaborative.
What stood out most was how open Matthew was to my input. He welcomed my professional advice and worked with me to ensure the best possible outcome for the project.
His professionalism and communication made the entire process, smooth and productive.
Kevin
They definitely did get me back on the road quick with no questions and did a great job. Their mechanicd were friendly and they work with O/O, BUTTTT…when I got my final bill, I was shocked. I had a wheel seal go bad and it soaked my brakes pretty bad, so I decided to replace them. Curious I called Freightliner and priced the most expensive brake shoe. Their most expensive set (1) wheel was $87 dollars. On my bill, they charged me $236. That is more than a 100% upcharge. I asked and they said that Freightliner charges them more because they aren't their main shipper. Funny thing is I spoke with Freightliner and they told me that was wayyy to much to upcharge,So be careful with the parts, especially if they aren't in stock. Outside of that, the service was good. I attached my bill to prove it.
Exceptional service! These guys are great. From the moment I walked in, the staff was friendly, courteous, and professional. The management team did an outstanding job of communicating with me throughout the repair process, keeping me informed every step of the way. The technicians were knowledgeable, skilled, and efficient in diagnosing and fixing the issue with my truck . The quality of work was outstanding, and the prices were very reasonable. I appreciate the attention to detail and the care they took with my vehicle. I highly recommend this shop to anyone in need of diesel repairs. Five stars isn't enough – I'd give them ten stars if I could! Highly recommend!"
Very unprofessional.
Business ethics are sad. They are a ripoff. Don't come here. Constant price changing. Quotes you a price and then gives you a higher bill. Does work that was not discussed nor was I notified about it. Then just to my bill. Like really, I don't know if this work was even done. No manager to handle this issue. So unacceptable. Definitely never bring my 3 trucks back here! You lost a customer. 😒
Great honest to goodness people nothing but respect and gratitude for all their services. They are the real deal very professional in so many avenues from every kind of semi to trailers repair or I should total rebuilding dang near everything and take public safety to a highest level by maintaining all their equipment and employees. 10 stars !
Badly over charged for service on my company box truck. Quoted me one price and when I said that was a lot for that, they said that was a high estimate, it wouldn't be more than that. When I showed up it was $70.00 more. The owner, when I went back and questioned him, said it was because he used better parts and oil. I have researched it, and that's not true. The filters he used on my truck are not recommended by the manufacturer. Also. The person that runs the office likes to keep people waiting, because, she can.
Bad experience with shop also buying 2 trucks from this location. My 2 Cascadia that I purchased from Paul broke down several times after first week of work, I noticed after first trip those trucks are not in good shape! Also receptionist will just hang up phone on you if she doesn’t want to listen to you. He charge me 2.5 hours of labor for changing oil for my Volvo 670 truck!Nobody charge that much( at Speedco for 340$ you can change your oil with labor and everything)!!!! Volvo 670 output shaft sensor ( transmission) was bad I told him to change that( code was on the board) he tow my truck to Freightliner dealer. 2 days later dealer change that sensor and my truck was fine. I was wonder why he doesn’t have to many trucks in shop, now I can tell why! You need to have the right equipment so you can put those trucks on computer to see what is wrong with them!Very expensive shop, better find another one in Orlando! I will never do business again with Paul!
The police determined that Paul's Towing Service was responsible for fixing an area of my driveway that their truck busted (they were told not to go in that area). The concrete guy was supposed to come the day after Memorial Day. Nothing. I've called them multiple times, but leaving messages doesn't seem to work. They never call back, and no repairs have been attempted.
Paul's towing Service can't be trusted to fix what they damage. I'd be happy to reconsider my review, if they'd fix my driveway!
Pauls towing is wonderful. Jeremy picked up my van from my grand mothers house and towes it to my house. Not only was the service excellent the price was very reasonable from sanford to orlando if you need a tow they are the tow company for the job..
Paul's always takes care of our vehicles in the quickest time. We trust Paul completely with our entire fleet. It's nice to know you can trust them to do the best job possible at the best price. I highly recommend them.
The experience that I have with this shop this week was an amazing one. Went there to talk to Mr Paul's and explain some little issues in my truck, seal on my axle and the elbow of the muffler . I have a 2007 freightliner columbia. The toke less than 6 hours to fix my truck. Fast and reasonable price. Thank you very much guys
I am not a customer nor would I ever be and have the company name off the side of one of their trucks. One of their employees/Truck driver waved his arms out the window, cursed nasty, rude and obnoxious comments out the window of his truck at a woman, while loaded with A Little Acorns Bus on his flat bed. Looks like this company hires substandard drivers with bad attitudes, that have no patience. Would not recommend this towing company to anyone!
I've had the occasion to use Paul's Towing a few times this year. In every case, the response was fast and they were able to tow my RV without difficulty. This is an outstanding company with which to do business - highly recommended.
Paul is an honest and local businessman.
He cares about his clients and works hard to take care of them.
Big trucks, diesels, towing, etc. these guys handle it all.
We broke down in our Dodge Mega Cab Dually last night. We called several places and no one would come get us because they either did not work on Diesels or did not have a roll back big enough or whatever.
Paul's answered the phone - after hours, arrived exactly when they said they would arrive and fixed the truck for less than other companies wanted for just the tow.
Glad to have found this quality shop.
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