OTC Towing (Off the Chain) in
Sanford (FL)

Don't believe these reviews above 2 stars, these guys violate a majority of laws one of them being not taking more than 1 form of payment, they supposedly take 'cash' only, on top of that they try to fine you more after 5 pm when florida law dictates that should only be done after 6 pm, this place should be taken down and sued.

This place has $45 towing PAINTED ON THE WALL OF THE BUILDING!! They charged me $100 for a tow LESS THAN 2 MILES!!! Yes it was after hours but they said it would be $75 during regular hours. The person on the phone said “that price was years ago”. Why was it still PAINTED ON THE BUILDING?!! Why else would I call? For $45 towing!

Scam artist who can't show you any signage. Told 155 over the phone than 180 in person ahahahahahahhaa. Not on BBB? Supposedly did everything by law but doesn't accept all form of payment or properly fill out invoices. Never felt so threatened before. Don't worry my money isn't worth people knowing you're terrible. Car started throwing codes after. If day one hire can't properly fill out invoice how can I verify he can even operate tow equipment?

Just used OTC for the first time. I had scheduled a towing the day before I needed. Denny had sent me a text to confirm to and from location and gave me a price right then. Price was very fair and he was spot on with showing up on time to pick up the car. Will definitely be using OTC and Denny for any future towing needs I may have. Appreciate you taking care of my vehicle Denny!

Terrible company with terrible people. 2nd time my car has been towed this week and both times were a breach of lease contract. Their only excuse is they don’t care about contracts and only the law. But you get paid to follow the contract?? This place does not care and will do anything to tow your car and take your money. Crooked with no morals. I hope this place gets shut down and everyone goes jobless

The WORKERS are rude , they TOW your car for anything and can’t tell you WHY they tow your car. They have done this for for years , do not recommend! My car was parked in front of my house in a parking space and they still tow your car . Like how can you town anyone car with no warning or anything ! Why is this place even open

Was about to tow a friend's car away while visiting a cousin depsite being in front of their house and no one asked to verify the car or asked us to move. Then demanded $60 to put car down, without any warning. All of this could have been avoided but they weren't working with us as at all and the driver was rude. Completely useless and unneeded action and service. All on Thanksgiving no less.

Such a horrible place. Towed the van used for a disabled child on New Year’s Day. Her wheelchair was in the van too and the car seats. For what? A rear tire being on the grass on a holiday. Way to go trolling the neighborhood knowing there are a lot of people and little parking. There was a disabled parking pass hanging on the rearview mirror. Where are the disabled parking spots? I don’t know how you sleep at night. Disgusting.

My husband arrived home from work at 4:43 and at 4:47 we see our neighbor frantically knocking on our door and we open it to see our car already halfway loaded onto a tow truck. We begged the guy to stop. We were getting towed for the grass TOUCHING our tires. Keep in mind this was the grass in front of our own house. We told the driver that it was our anniversary and we were actually able to get a babysitter and reservations at a special restaurant to us however the restaurant was at Disney so if we missed our reservation it couldn’t be modified and they would charge us as well. The driver showed absolutely no understanding but finally agreed that if we could either pay $62.50 and he would leave our car alone however he didn’t have change or we could get our car towed and they could provided change at the shop but that would cost $155. We only had a $100 bill in cash. I was going to go to the shop the next day and get change for the $100 bill we gave him but when we looked at the receipt the driver put that we only paid the $62.50. That extra money that they stole would have bought us a whole container of formula for our baby. This business is extremely shady and also would not provide photo proof of our car touching the grass until I got the HOA involved. Please do not use this company for anything because they are money hungry predators who have zero compassion and use shady tactics to trick people. Update: still trying to get in contact with the company since August. The night our car was getting towed I spoke to someone that said I could come in person to their location and get my change which I did and instead got yelled at, now every request for communication has been ignored. I reached out to the company on Facebook and the person told me they were the “owner” when I again asked for my change I stopped getting a response

THIS COMPANY IS HORRIBLE. They towed our car from our apartment complex tonight when we have a permit to park there. We were on the way to the ER at 1 a.m and see our car getting loaded up on the truck. We asked the guy why our car was being towed and he basically said i don’t know. We ask if there’s anyway to get it back right now since we’re otw to the ER and he says “you can pay 62.50 in cash right now” we then tell him we don’t have cash on us and it’s upstairs in the apartment, he then says “ok i’ll give you 5 minutes to get it”. My boyfriend runs up stairs an as he gets to the door of the tow truck he speeds away. We call the company and they say we now have to pay 155 and as were in the middle of talking the just hang up. ON TOP OF THAT, we get back to our apartment and they’re towing ANOTHER CAR that had the right to park there. Such scumbags. I hope whoever owns that white suv finds their car 🙏🏻

Horrible company. They towed my car from my apartment complex for no reason I have a parking pass to park there, I was on the way out to take my girlfriend to the ER when I see my car getting towed so I talk to the guy and he tells me if I pay 62.50 CASH ONLY and he can give me my car back now so he tells me I have 5 minutes to go upstairs and grab my cash so I go to run upstairs and grab my money and when I get back down stairs i walk over to his truck and he starts driving away so then I call the company and they tell me I now have to pay 155 and then when I tried to talk they hung up. Horrible customer service and scumbag company.

I don’t know how they have a high rating, maybe because of the ones who get oil changes here, but this place is trash. My car was towed in the middle of the night by these money hungry trifling tow company . They said my car was parked on the grass , and when I went to pick up my car I had to wait almost 1 1/2 , then I asked him to show me the picture of my car since I was parked on the grass and he quickly flashed his phone so I could not see clearly. Charged me 155 because I parked on a piece of grass in front of my home. I hope this company looses money in every way possible for treating people how they do, and charging people all that money. A bunch of crooks. These high rating are probably people who work for them. I’m reporting them to the BBB. Update 8/24/24 Please if you live in a community/ apartment in the Sanford area please warn your neighbors and help each other out because they are prowling in the neighborhood’s during the day as well to try and tow car’s. To the ones it happened to I’m sorry, but let’s try to help other’s and warn them about this company so they can loose some business by being shady and crooked. Please try and park in a parking spot even if you have to walk a little bit. Do not park anywhere near the grass / in front of fire hydrants and don’t park on the drains.

One of these goons was strolling through our apartment complex tonight. Driver decided to take advantage of a guy who was gone from his car for TWO minutes to grab something inside. When asked who sent him responded with “don’t worry about it.”. Reevaluate your values in this world, because taking advantage and jumping at the opportunity of EASE for no other reason is slimy. I was a neighbor who saw this whole exchange from my patio.

I needed help moving a vehicle about 10 days ago and today helped me move the motor and other parts today. They were professional, very careful and on time. I highly recommend them for your towing needs.

Fantastic EXEMPLARY customer service!! From the moment the phone request was made until my vehicle was parked in my driveway, I experienced efficient and knowledgeable service. I was treated with respect and urgency. When the dispatcher said my driver would call me ASAP, I received a call within 15 minutes letting me know exactly when I could expect him. There was great communication between myself and the tow driver and I would highly recommend their services. The price was competetive and fair for the services provided. This tow company cares about its community and customers. If tow services are needed, I recommend OTC Towing.

Had a fantastic experience with @Semaje Hicks ! Great young man who was very polite, professional and has great integrity! We had needed new (ish) rims and tires and found this young man who took good care of our truck. Most definitely recommend this business and highly recommend @Semaje Hicks! My husband and I would be a return customer if ever the need arises..

Dude was at my location in less then 5 minutes , quickest towing service I have ever gotten great customer service , thank a lot . Keep up the good work

On my way home from work I ended up with a disabled vehicle. Called several different places that didn’t seem concerned about my situation. I was on the side of the highway and could of been injured or killed without immediate help. They answered right away and sent someone without hesitation. I was a saved!! I recommend everyone to make sure to call this family owned towing and more place for all their car needs. They are absolutely the best.

I showed up without an appointment and Happy (his nickname) the mechanic helped me within just a few minutes. He fixed the issue for me quickly and also gave me sound advice regarding my car and anything I may need moving forward, no sales pitch, just advice. Also answered all of my questions thoroughly and patiently. I’m very appreciative of this service and will now continue to use shop.

I cannot say enough good things about this company. Ray was there within 15 minutes. He was polite, professional and had me to my destination very quickly. The organization and its employees are fantastic. Thank you OTC Towing.

I’ve got to say, I’m disappointed. I worked with OTC in the past when managing multi-family housing in the area. In meeting them on the business side they were friendly and attentive. Flip that, I now manage properties elsewhere and my car was towed from my mom’s community where she’s borrowing it because her battery died. She parked it outside of her apartment because my father is disabled and can’t walk far. OTC towed it. I get it, maybe the community has a contract with them. I call, explain the mix up and I’m met with machismo attitude. I was talked over, told that because my mom was rude I’d have to pay. That I’d have to pay cash only also. Odd… especially when I’ve done business with you before. I guess it was good see what my residents would deal with when calling. The guy that I spoke to who was to upset that I said I’d call my other properties and see who had a better relationship to speak with him (which he deemed as a threat) was Chris. He claimed to be the owner, which is strange because when I used them in the past he wasn’t who I worked with. Update: Chris lied. He is not the owner. A guy named Mario is. They also broke the mud flap to my car.

This company is horrible. The owner Chris from OTC started the conversation being extremely rude to then realize he was telling me about the wrong car. After he realized it he claims the registration was expired. I provided proof and informed him the sticker was on the car when it was first parked. Clearly my sticker was stolen if my registration is valid and it very well could have been his company because my vehicle didn’t move for weeks. They’ll definitely see me in court.

I would just like to say that everyone I encountered with this company was rude. I was completely and balantly ignored by one of the drivers who could have easily said my request was above their pay grade and everything would have been fine. Not to mention they had us waiting an hour or more before anyone showed up to the office. Will definitely not be using OTC for any towing needs. And all future customers be warned their attitude is out of this world.

Owner is very active in the community and has always been on time and prompt. I recommend OTC to anyone who ask me if I know a good shop or a good tow company. I only trust OTC because they are honest and have never over charged. Always gives estimates and never has over charged me or anyone I've sent to them. GREAT JOB OFF THE CHAIN TOWING!!! KEEP UP THE GOOD WORK!!

I would definitely recommend OTC Towing to those in need. From the first call till the last Mario was a pleasure to speak with and do business. He handled my towing needs. The driver he dispatched to me was there within 10 to 15 minutes . The driver was very courteous, polite and helpful. The price was affordable. I would definitely use again if needed and will share with others.

I stopped at a convenience store on my way home and when I tried to start my car it wouldn't turn over. I have a AAA membership and was trying to get through to arrange for a tow truck to come and rescue me when I saw a tow truck pull into the restaurant right next door! It must have been divine intervention - knowing that I could have a long wait ahead of me and then not knowing where to take my car once he arrived, I hung up the phone and walked next door and asked the person in the tow truck if they could help me jump my car. His mother was riding with him and has the sweetest soul. She went and got her son and they stopped to tell me they had to run up the road and would be right back...I thought, ok, if he doesn't come back then I can still call AAA. Thankfully, he was true to his word and came right back! He connected his charger and unfortunately it still wouldn't start. He said it could possibly be the starter but would have to check it out further to know for sure. He quoted me his labor and said it should only take an hour to fix it. I agreed so he hitched up my car and we were at his shop in 2 minutes. He had his mechanic look it over and discovered it was the starter. The mechanic wanted to go home but thankfully he stayed to get me back on the road again. The staff was awesome, friendly and inviting. From start to finish, I was very happy with everything. The cost was not outrageous and the service and hospitality was top notch. I will definitely use them next time I need a repair shop and I am spreading the word to everyone I know. Good people, reliable, affordable. Thank you for a great experience during a stressful situation.

It's always a pleasure to receive wonderful customer service especially when someone is working off the clock just to make sure you are taken care of. This company is amazing! I needed my trunk fix thinking I needed to replace the whole trunk but Mr. Hicks did his thing and fixed my trunk in 10 mins! When I say they respond QUICK they respond as soon as you contact them!