What clients say about Trademark Metals Recycling in Sanford (FL)
The hours on this page are not correct, despite being confirmed by the business. They actually close at 3:45 which means we were unable to drop off our scrap. Thanks for wasting our gas.
They have a good setup and it goes smoothly. The drawback is the lot is full of potholes and scrap. You need to check your tires when you leave, they try to keep it clear but it is what it is.
Website says they close at 12 on Saturday. Drove from Deltona and got there at 11:32 am only to be turned away because they apparently close at 11:30. I showed the lady that everything online says 12 and and she didn't care. I understand it's Saturday they want to go home, but come on. We got there at 11:32. Gate was wide open. Will NEVER come back.
It's an active scrapyard so be careful. Staff was helpful but they deal with all kinds of people (ALL kinds) so I can see why there's mixed reviews. Anyways here's what they were paying for steel, aluminum and lead batteries last week. Prices change regularly and I wish it was industry standard to publish current prices online.
First time there and was never treated with so much disrespect from anyone at any type of business. The clearly unhappy lady in the office, wouldn’t even bother to listen to the questions a first timer had, treating me like I was stupid and yelling at me to get off the scale, after I pull up to the window, didn’t even bother to say hello/morning.. asking for my ID aggressively multiple times, Slammed the window in my face. Arrogance was her middle name. So sad to see u happy ppl bringing their pathetic life problems out on customers. SHAME, SHAME, SHAME!
I'm a disabled person and I frequent your establishment often but not anymore. Last week I was in a bit of a bind and running late. I was running out of gas as I was pulling into the parking lot and up to the gate leading to small scales and before I could enter the yard a very rude young man closes the gate . He saw that I was having problems and I pled with the man to please open the gate so I don't have to walk in the heat with my cane and a gas can but he was hearing none of it and rudely says over his shoulder."I ain't got nothing for you" and that was it. I ended up having to walk for as far as my body let me until someone called an ambulance to get me to the hospital. I had a heat stroke and severe dehydration . Thanks TMR. Never again
Very dirty walked around my truck picked up 6 screws an one bolt politely told the guy... they need to clean up maybe run over the yard with a magnet my tires cost alot on my truck the guy ignored me .... I went to the office with my hand full of the same screws/bolts, to remind you I only did a circle around my truck to gather this. the lady at the lady at the office window had the same reaction. be very careful when going here they obviously dont care about your tires from this experience. I was very surprised. To be honest they probably deal with alot of crackheads and undesirable people. I shouldn't have expected anything less.
The handsome young man they call “ Snowball” is really nice and has taken his time to teach me about pride month! The yard has some rather large holes that should have been filled in back around 1999 but double as swimming holes when we have heavy rains. They also allow you to keep all of the sharp foreign objects( nails etc. ) that become lodged in your new tires. That alone is worth the trip! I was there 3 times before I realized that they paid you for the scrap.
The only scrap yard that I have ever went to that screwed me out of my money. I pulled up in a company vehicle and was told the check would be issued to the company. I stated that would be fine as long as my bosses name was on the check. The lady said that would not be an issue. After unloading 235.00 worth of scrap they hand a check over without my bosses name. I explained that we couldnt cash the check without my bosses name on the check and they refused to write the check again. That is theft. I will never return and recommend everyone stay clear of this sketchy business. If 235.00 is gonna put you out of business, then I would say choose another profession.
This was my first time selling scrap metal Trademark. Everyone was very helpful and answered all of my newbie questions without hesitation. I've delt with a handful of scrap yards before and this is the first one the employees didnt look or sound annoyed when helping a customer. Also they were 10 to 20% higher per lb than every other recycler I called!
Another reviewer said "I am very satisfied with the results and look forward to doing business with them again. I would highly recommend this place to anyone that would ask." ...and I 100% agree!
I had the best expiernce there. the staff was super helpful and accommodating. My 2nd time ever scraping and Kevin walked me through everything and made sure i walked out pleased
All loaded up, paid to have a extra employee only to arrive at 4:14pm and get turned away. Even after calling to make sure of the hours they were open after the hurricane Plus the website has posted hours of operation until 4:30pm If you have a reasonably close option I would use it other than doing business with this company. I looked around and found 419 Metal in Winter Springs so I took my aluminum there. Nice people. If I had an Employee (Kevin) that did this to one of my customers he wouldn't be working for me. Very inconsiderate!
Honestly, I wish I could give them zero stars. Their website says they are open until 4:30. I understand the need to get people in and out and close on time, as I run a retail business myself. However, when I arrived at 4:15, there were two men at the gate; one making the "cut off" sign across his neck and yelling "WE'RE CLOSED". I thought I misunderstood him, because I was clearly there in time and only 3 pieces that could have easily been done in less than 15 minutes. The one man that was not doing the yelling or signaling walked up to my truck. I said that the website says that they are opened until 4:30 and he said, "He closes when he wants to and I guess he wants to close now so you're out of luck". What type of customer service is that? Even if that is the case, to be spoken to in that manner is uncalled for and totally unprofessional. I only had a few items today, but I have A LOT of metal to get rid of along with numerous other people that were looking for a good salvage place. I went there with my few items to kind of "shop" them and see how everything went. The beginning was great. I did an inquiry online and was called by Monique the next day. She was very professional and kind and answered all of my questions. However, past that, I wouldn't recommend this place to anyone. And, I certainly will not return with my few pieces, nor my truckloads. I deal with customers every single day; some are nice, some are not; many are in distress when they come to me. But I always treat everyone the same; with courtesy and respect. You just never know who you might be talking to or how much business they might be able to bring to your location. Monique and the front end of the business get 5 stars; back end ZERO. Shame.
The guys here were helpful and nice. Unfortunately I came here for all the wrong reasons as it seems nobody in FL pays for glass or plastic bottles, and I only had a small bag of cans. Just a word of warning to those who arent aware: if you don't have scrap metal or a ton of cans, youre pretty much wasting your time.
OUTSTANDING! Watched this place grow from an old abandoned salvage yard, bought by TMR, now well run and maintained. Employees are super nice, well laid out, easy to navigate. I used to go to 419 and deland recycling, but felt ripped off, and i have to say, TMR has the best prices around, and give you the best service ive seen.
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