This is the most unprofessional business I have ever had to deal with in my life. I tried to call them for for 4 days to set up a time to have them pick up a large item and was hung up on every time for a total of 8 calls (at different times of the day). On the fifth day I called and someone answered and was bewildered that I had been hung on so many times. She supposedly set up a pick up day for me on Friday the 20th of Feb. She told me that they definitely would pick up the dresser and nightstand at my address between the hours of 8am till 6pm. I put it out on Thursday night to be sure I wouldn't miss them. Its 6:20 pm right now and no Waste management has been seen in the neighborhood all da according to my retired next door neighbor who was looking out for them to give them a tip from me. I'm going to go to the office Monday to see if I can see if I can talk to someone in person.
Appreciate the services and friendly people . And for keeping our area hauled away in a timely manner.
Thank you all .
Keith and neighbors in the community.
When ever we have a problem or need help, WM is always there.
The consistent level of good service and the courtesy of you representatives and drivers is something that we greatly appreciate.
We called WM about picking up our Christmas tree and spoke with a very professional, helpful and knowledgeable lady. She gave us the information we needed and arranged a pick up for the next day. Very pleased.
Waste management did a fantastic job cleaning up the construction debris at my neighbor's house. The site didn't look like anything had been there after the claw truck completed their pick-up.
I looked up waste Management on the computer and it said that a holiday was for Martin Luther King Day so I didn't put the garbage out that night figuring it was going to be delayed one day lo and behold , You guys were working that day so I missed the garbage pickup. It would be nice to be notified when pickup is going to be delayed perhaps an email
Service is fine. It's the circus act they have every single year where they start raising processes, they make call and beg for a reasonable price. So everyone pays extremely different ranges of price
I was promised a bulk pickup on Friday, 11/21/25. I called three times to confirm this and each time I was promised that the truck would be here by 6:30 pm. He never came. I am tired of receiving false information and lies
WM has awesome customer service. Our WM truck is teamed by Rennick and Frankie. First off, they are very approachable and friendly- great personalities. Secondly, they take extra time to place the empty bins organized along the street. I asked for some help with my bin and they were kind enough to place in the driveway near the house. They are both very conscientious about their job which they carry out with pride. We are so lucky to have them in our neighborhood! I can not say enough positive comments--- thank you!
Took down a large tree on Wednesday creating a huge pile. We tried to stack everything in a way that would work with a claw. It is gone already (from Hobe Heights) and the area where it was stacked looks like there was never anything there. Thank you for a job well done…. Neat and timely. Kudos to the workers!!!
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