What clients say about NAPA Auto Parts - Ruskin Auto & Truck Parts LLC in Ruskin (FL)
I have always used NAPA for auto and small truck parts. The carry the highest quality parts and can normally order in anything. I always recommend NAPA.
Great service , came here to get a set of batteries for my semi and it was quick affordable and friendly , couldn’t find any better place despite the emergency that I had
John the manager is a very nice hospitable welcoming man. The parts that my car needed were bought there and installed by the mechanic next door. Really lovely people now I know where I'm going to get everything I need moving forward.
Last week, I went into Napa to see if I could get a new battery for my VW. I was told that they would give me a new one for free as it was still under warranty. I was told to go next door to Proctor's Precision and they would put the battery in for me. The gentleman at Napa was very nice and I thanked him for his help...he even jump started my car so that I could drive over to the mechanic. Long story short, the mechanic put the battery in, told me it was my alternator instead, collected $30 to install it and sent me on my way. My car ended up needing to be towed to VW in Brandon, who then told me the battery provided by this Napa had a dead cell. Overall, I am very displeased with this and will not be returning for any future purchases.
We were driving an rv from Florida to Minnesota when at Ruskin we pulled over as we were having voltage problems. We call several places b4 calling Napa. We asked if they could bring us 2 batteries and tools. They came to our rescue and we were so grateful. The guy waited patently, it was hot, while we used their tools to change batteries. Thank you so much Napa!
They treated an old NAPA retiree very well. Great quality products available, usually as good as or better than original equipment. Jon, the owner was great to talk to.
This location is great, nice selection of parts and maintenance things you’d need for any vehicle. The only thing to look out for is the website as it advertises “Pick up today” option but you may not be able to pick it up same day. I understand that is not the store’s fault as much as it is whoever is in charge of promoting same-day pickup on the NAPA website. I ordered a part at 9am on a Monday and the order confirmation said would be available for pick up same day and I’d get an e-mail when it was ready. I needed it ASAP so I called the store for an ETA was told there was no ETA for same day so it might be the next morning. I did end up getting an email the next morning that it was ready for pick-up. Overall great service at the store location, but online can be a bit misleading. Will continue to shop there, though.
My favorite parts store! They always have what I need and when they don’t John will do his best to get it quickly. Very friendly and knowledgeable staff.
The employees were eager to help soon as I walked through the door. I didn't have to ask for help, it was offered right away which is so beneficial being a customer and saves time. Will definitely return for any automotive need I have. Thank you NAPA Ruskin!
Serpentine belt broke and was stuck in a parking lot about a mile away. Called up and asked if they could deliver the part needed and they were very friendly and delivered the part needed with no additional charge or attitude. Definitely would recommend using them if you need a part in this area. Thanks guys!
Jon the mgr has been in auto part business for several decades and is very knowledgeable. He get any part you need for auto or trucks. He will soon be an authorized Amsoil retailer.
The sales people in this NAPA store are quite knowledgeable and helpful. The store carries some hard to find parts. I shop for my 45 year old marine diesel engine here and often can get what I need.
GO TO NAPA AUTOPARTS FIRST!!!!!!!
This store has been here for more then 20yrs that I can remember. Customer service is great. They don't hesitate to go old school and look for the parts out of the catalog if they can't find it in the computer system. Keep up the great work.
Very nice people working at that place. Even though they didn't have the part for my Kia Soul they still helped me by telling me where I can get the part. Thanks to them for helping me
These guys were helpful and got me the parts I needed for a successful brake job. Napa's quality is good, a little more for the price but also piece of mind. I recommend NAPA.
This part store is small in comparison do some of the larger National chains but they have enough people to help you when you come through the door and you don't end up standing in line forever to get help. The people behind the counter are knowledgeable and willing to share that knowledge but those of us that are trying to do it yourself project I highly recommend when you need a car part you stopped in there
Great service, helpful staff! Napa always seems to have the general parts and normally comes through by being the only ones with the hard to find part in stock!
The manager John is hands down the most helpful and knowledgeable person I've ever dealt with at an auto parts store. Since he left the Plant City store I now make the drive to Ruskin for my larger purchases.
Friendly and truly knowledgeable staff. Alex and John are fantastic. Great place for real help and majority of the parts are more superior to other places
Great bunch of guys doing the best they can in a very saturated market. This place has an awesome small town feel with a heart of gold to it. Glad to see an old school parts house who may not know every single thing every single time... but hell if they wont try. To those who say "dont go... jackasses.... and what not" I had a wonderful 6 years behind that counter. Trying my best to do the best for everyone that I could. If i presented an off attitude about something, it was either a matter of policy (such as the return from another location) or... well, don't know, you can't make them all happy all of the time. To the locals::: stop in and sit a spell. It is a locally owned shop with an owner born and raised in Florida. To everyone else - it is NAPA - you know you will end up there when everyone else lets you down!
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