This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, NAPA Auto Parts - Performance Auto Parts in Lake Placid, FL earns a solid 86/100. Sentiment skews positive: shoppers praise knowledgeable, friendly staff, fast counter help, a clean store, help finding correct part numbers, and quick solutions (even custom hoses), with many parts in stock or next day. Common knocks: occasional out-of-stocks or difficulty sourcing niche filters, higher prices for some items, and inconsistent hours (early closures/locked doors at open). Wait times are usually short, though a few cite slow or unhelpful service and a disputed battery refund. Overall, dependable with room to improve consistency.
I broke down out of town. And the guys at Napa really helped me out. Found the correct part number for my wheel seal and even let me use the back lot to repair my Tow truck. I can’t thank you guys enough.
Arrived at 7:21am to pickup my battery order. My order and the website both say they open at 7:00am. When I arrived the door was locked and so I knocked. Two people in the front went to the back never to be seen again. Sebring has much better customer service.
Couldn't get the filter I needed. I ordered it direct from MD. First time NAPA, couldn't get what I needed, or tell me where, I could get it. Available online, to anyone. Sad
Fast service and knowledgeable staff. I came in 30 minutes before closing to have a hydraulic hose made expecting to maybe get it tomorrow. One lady took my money and the other lady made the hose. I was out with a new hose in 10 minutes. Thanks ladies!
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