Got a crate Transmission about a year ago. 2 months into it, started hard shifting the pushing fluid out through the vent tub. So they set me to American Transmission for the warranty and instead of swapping it out the keep taking my truck for weeks at a time and trying to rebuild it. I only know because I stamped the motor. They don’t know what there doing because it’s been in there shop over 8 times and Autozone the store who I bought it from can’t help me at all besides calling American Transmission like they will do better quality work because they called. I love Walcott at AutoZone but this is ridiculous and is costing me time and Money.
Unfortunately, my recent automatic transmission replacement turned out to be a huge disappointment. The transmission was improperly mounted, causing numerous operational issues that weren’t present before the repair. New problems emerged immediately after the service. Communication with the service center was difficult, and attempts to resolve the issues were unsuccessful. I definitely do not recommend this company if you value professionalism and reliability.
I have my car at the shop, it's very professional and take care of you. Like your number one. That's the way it should be. They welcome me with arms open and they seem like they're very honest and upfront with you. I was very impressed with Patrick and Pat. They were very professional and easy to deal with , Thank you so much. It is hard today to find somebody that cares about the customer. That's the way we do business
I rarely leave reviews, but my experience with American Transmission was so frustrating that I felt compelled to warn others. They have a horrible transmission and after getting 2 others they all suck. They don’t stand behind there warranty. Communication with Terry throughout the entire process was poor. I was constantly calling trying to reach someone and they don’t answer. When I reached someone I got a different story. On top of that, they were dismissive and made me feel like I was the problem for expecting reliable work. I ended up getting their transmission fixed from a reputable place that costed more money. Avoid at all costs
Second rebuilt transmission I've had from this shop and its doing the same thing again, puking transmission fluid out the vent tube, man tried to tell me its the dowel pins in the bell housing, then he tried to tell me its the transmission cooler, this shop is straight garbage, absolutely horrible, they dont know what they're doing, run away very quickly from this shop. Transmissions rebuilt by this place are garbage, customer service is garbage, the shop is garbage, now im stuck in limbo with another transmission problem that should have been fixed the first time but thats asking way to much these days.
American Transmission continues to impress long after the repair! We had our transmission replaced in December 2023, and recently needed documentation to submit for a warranty extension. Their team delivered outstanding customer service, Mike and Helene went above and beyond to locate the records we needed. I highly recommend American Transmission to anyone in need of reliable, professional service!
Let’s start with they had our car for 3 weeks when it shouldn’t have took that long (missed appts , graduations , lost my job bc I had no one to get me there it’s pretty far & uber was expensive )& finally when I got it back the same day right after I pulled out the engine light came on again , car feels heavier & slower . Can’t get up fast . They ran my gas out & now it beeps everytime I turn off or start the car .
Shout out to Mr. Mike at American Transmission! My vehicle has been in and out the shop since January 28th of this year with Transmission issues. Finally took it to A.T. and they got me back on the road. I called and was able to bring my vehicle in the same day. The tech did a awesome job diagnosing my vehicle and they let me know the next day what was wrong. Everyone there was awesome and very professional.
Fast, reliable, affordable, I cannot say enough about this company, they have delivered quality parts every time. I’ve been using them for approximately 3 years and wish I would have used them soon. Thank you Roger for reaching out.
Horrible experience with an automobile repair shop located at 5337 Beach Blvd. I possess payment receipts and work order invoices to support claims.
January 2, 2025, I took my 2009 Impala to American Transmission for service because the temperature gauge indicated the car was overheating, and the message center displayed "Turn off A/C Engine overheated." Additionally, the fuel gauge was not functioning. January 3, 2025. We paid $802.58 for the repairs.
January 6, 2025, we returned the car to American Transmission the fuel gauge was still not working. This time, we were told that the fuel gauge issue was due to a faulty fuel pump. We agreed to the repair and authorized a complete brake service. January 14, 2025, We paid $1,518.90.
January 15, 2025, took car back to American Transmission because the engine light was on, the rear seat was not reinstalled properly, and there was an oily substance on the seat. We were informed that a faulty part had been installed.
February 10, 2025, we returned to American Transmission once again because the temperature gauge stopped working, and the message center displayed "Turn off A/C Engine overheating." We were advised to replace a water pump, thermostat, and fluid replacement. On February 12, 2025, we paid $741.12 for this.
On February 19, 2025, we returned to American Transmission once more because the temperature gauge had stopped working again, and the message center displayed the same overheating warning. February 24, 2025, having not heard back from American Transmission. The assigned service writer stated that this time the car needed an Engine Control Module replacement.
This experience has been mentally and financially challenging, and my intent is to inform others so they can make informed decisions regarding this establishment. I find their moral values and business practices to be untruthful and not in the best interest of the paying customer. Total spent: $3,062.60.
Car still not repaired.
I broke down 239 miles out of JAX. I thought it was transmission problems. American Transmission has done work for Me two other times absolutely perfect job. Starting with phone calls from out of town. I paid to have my Hummer towed to them. I only trusted them from prior experiences. I can’t give them enough praise for all that they did for Me. Turns out the transmission was fine it was the catalytic converters which acted like transmission problem. They got right out it and got Me back on the road
American Tramsmission are amazing, They have a great team. Scott, Kristy, Terry, and Roger have made life so easy. I will recommend them to everyone.! Thank you American Transmission..!!
Chris long is the best sales rep I have ever had an experience with, being in the parts department at a dealership, being able to call or text him and get the information I need makes the interaction just even more better. He has went above and beyond my expectations as a preferred vendor. He is my first call when it comes to anything transmission wise!!
Needed to have my 68RFE transmission rebuilt. Spoke to Mike the shop manager. I ended up doing their HD trans rebuild. About 3-4 months afterwards my rebuilt trans was having some shifting issues. Called Mike he said get it in and let them work see what the issue is. Ended up speaking to one of their Head techs Pat. He knew my trans. After a few days they got it fixed. Mike called me everyday to let me know what was going on and what could be causing the issues. These guys did a great job and stood behind their work. Transmission is working great again. Very Happy with American Transmission on Atlantic. - Mingo
I fixed my transmission with this American transmission for my 2017 Honda pilot elite.and spent $7500 and still stop running my car on the road.and when I sent my car back to repair to their shop and then they told me that I have yo. Hanger fuel pumps and some other stuffs to replace and fix.and charge me $2500 dollar again so this things happened 3 times and finally I sold my car and trade with Tesla model y electric cars.
So please I advised you don’t go to this American transmission to fix your car problem.otherwise they will rip you off with money and make you broke without fixing car.so basically this people are crooks and thief and make all customers full.
If I could give zero stars I would. I only brought my car to this place as it was given to me by my warranty company as an in network place. The first problem is they do not take appointments. The second issue is they expect you to drop off your car. That is not an option for me. They did tell me it could take all day. I arrived at 7 am to avoid it taking me all day. 3 hours later when I asked for an update based on what he had to say sounded like they hadn't even looked at my car. However since we were dealing with the warranty company if they had done their due diligence they would've discovered that my car was still under the manufacturer warranty and the problem was still covered under that warranty and the extended warranty wouldn't cover the cost due to this fact.
I brought my car in to check my transmission. They called me and told me I needed a new transmission. I showed them a copy of what my car was telling me that I have a malfunction in the transmission. They told me that they needed to do a diagnostic test.. A few days later they called me to see what was supposed to be my transmission on a table that they took out of my car. I pass my car that was on a lift high up close to the ceiling. When I got to the table they said this was my transmission on the table. One of the workers on the floor kept shaking his head trying to tell me that it was not my transmission on the table. I should have told them to bring my car down off the lift so I could see if my transmission was still in my car. I told them I didn’t need a new transmission but they lied and said that I did. I told them to put my car back together and I will pick it up. They charged me over $ 1300.00 and they didn’t do anything to my car. I have been driving this car for over three years and transmission is still working. Stay away from the because they are crooks.
Have used American on multiple occasions and have had nothing but positive interactions with the crew. Our sales rep, Chris Long, has been outstanding with any questions or issues we have had. Will continue to use them going forward for any transmission needs we have!
Re: Unprofessional!
5/24/24
Had to purchase a new transmission while vacationing in FL. Noticed issues within a month. Called original shop, was told to bring it back. We reside in NC so had to make arrangements.
7/12/24
Drove truck back to FL. A month later, picked up truck, drove back to NC. Less than a month, rumble strip shaking. Called shop, was advised to take truck directly to American Transmission as warranty was through them.
10/4/24
Drove to FL. After 20 days of truck is ready-not ready-no answers, picked up truck. Drove home on the 24th. FOUR days later, truck shifting hard.
After many calls to American and not receiving any calls back, took truck to local shop. Was advised it was sticking in 6th gear. Shop called American to discuss issue, which then American agreed to look at truck again.
11/22/24
Drove to FL. American says it’s fixed again.
12/2/24
Truck shaking violently. Towed back to NC shop. They noticed a crimped/broken wire with electrical tape around it due to transmission install. Repair cost $1958.60
12/30/24
Truck still not shifting properly. Drove truck back to FL, to original shop who put in a new transmission.
Bottom line: American gave us the complete runaround. Failure of communication, failure of ownership and faulty work. We received no monetary compensation for wiring failure. As they stated, a rat probably chewed through it after install. Maybe they should hire the rat. He’s great with electrical tape!
Excellent company! I have ordered through American transmission several times. Everytime I order I am impressed with the quality of the transmissions and transfer cases I have ordered. I contact American transmission first when I quote a transmission for a customer of mine. Dusty makes it very simple and easy. 5 stars truly !!
Great Service!!
From the time I walked in the door I knew I was in good hands. Kim at the front desk greeted me even before I reached the service counter. My truck tranismisson needed replacement and upgrading as I am wanting to retire and pull a travel trailer everywhere. I spoke to Keith jr. who listened to my in depth questions as I wanted to know everything about such a serious part of my powertrain. He patently answered every question focused on me, even though there was a flury of activity by several employees around us. While in the waiting room waiting for a ride, I noticed how clean everything was....spotless, floors, walls, windows, bathroom, door handles, everything. It is like a show room with all the comforts of home including the most comfortable furniture. Not at all like any other mechnicacs shop I've been in.
A few days later upon my return to pick up my truck, I had a problem with my payment as my bank unknowing had a security limit on my card. I had arived 10 minutes before closing and strighting it out took me until 20 minutes after closing. Brooke the cashier without complaint worked with me and pulled out all the stops to make this embarrassing situation easy. She was a service champion, never once did she appear to be troubled. In fact she made light of the situation even though it was a late day for her.
I highly recomend American Transmission and the wonderful people who make it work. And as for my transmission, it sounds and works like new!! Thank you guys for the great work and the option for the nationwide 3 year /100,000 mile waranty!
I had a great experience with Keith and his team. I brought my car in with some complex issues, they were able to diagnose, fix, and communicate efficiently until my car came out of the shop. I would highly recommend bringing your vehicle in for service as they did me right!!
Mike and Dusty were great! Professional and made sure ALL would fit when we were stranded 7 hours south! Kim in accounts made sure all was squared away in a timely manner!! Only suggestion for improvement would be better communication between departments (back to front) for faster payment and changing directions of credit card process to scan/email and NOT FAX! That’s so old school. LOL
My name is frank houseman
I took my truck to American transmission and did not fix the Problem they Lie to me and said. That it was fixed and running OK I drove a 1/2. A mile in the problem was not fixed. It was like it was when I first bought my truck there. I would recommend nobody to bring the truck car or any kind of vehicle to this place. Because only thing they do is take your money and rip you off and not fix it like they're supposed to They wanted 3000 more dollars to fix the problem the technician test drove it for 12 miles and said everything was fine to go and the Problem was fixed Also, they said that they drop Transmission pin and change the oil. And they have not done that because the transmission PAN is still the same. Like it was and all is still the same color like it was when I brought it there.
My first experience last year was really good. The technicians were honest and worked quickly to get me back on the road. Mike kept me informed the whole time they had my car. I just took it back today for another issue and am sure they will get it fixed.
I can’t say enough great things about this shop. I road-tripped to Florida from Massachusetts and as soon as I got to the place I was staying my transmission had crapped the bed. This shop was amazing and got my car back up and running within my 5 day stay so I’d be able to make it back home. Billy was amazing and had clear communication throughout the entire time my car was with them. The ladies at the front desk were amazing and so friendly even though I probably annoyed them with many phone calls. Even when I got back to Massachusetts, Terry in their warranty department was extremely helpful and so incredibly kind helping me find a shop close to home to get my car in for a check-up on their work. This shop truly went above and beyond for me and I can’t thank them enough. Will definitely be returning if I find myself having car troubles down in Florida again.
Brought my car in for AC work since it was blowing warm when it idled. Arrived at 7am. Went to breakfast and my car was ready before 9:30am. They checked everything and found no leaks of any kind but the freon was low. They performed a vacuum and replace of the fluid. Blowing nice and cold. They did not try to indicate there were any need to replace anything, and my car is 20 years old. This is the first service for my AC since I bought it. They said if it stops blowing cold bring it right back so we can check it out for you again. Thank you Mike and team for great professional service!
Edit:
Unless you want your vehicle driven home by techs. Wrecked and have the owner lie to you for over 8 months, saying “waiting to hear from my body shop”.
My truck is now wrecked and the owner admitted it. 1 year later it’s still wrecked.
Absolutely trust in them to get your car right! They were upfront on what it would cost to rebuild my cummins transmission and was exactly what it cost on pick up! On top of that the turn around was exactly what they Said for complete trans overhaul! KEITH JR was the best , got me my truck back fast and RIGHT. Not one issue from the trans now!!! Great pricing as well, $2700 for complete rebuild and to r and r the trans! After bringing it to ammco trans, definitely don't trust ammco, wouldn't rebuild trans and quoted 7k. GO HERE TO AMERICAN TRANSMISSION, and ask for KEITH JR. From business owner to another, thank you for getting my big truck right again!!!
I called and they were very helpful on the phone. Went I brought my car for repairs Edwin was incredible helpful and great to work with…..they called me when my repair was finished and picking it up was as easy as dropping ig off. Besides doing a great job with my repair they even cleaned my car. Great all around experience!
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