I had a great experience with Thompson. I was involved in a wreck and they towed my vehicle. When going to get my belongings I was met with the nicest ppl from the front office. Then when the guy escorted me to my car to get my belongings he went above and beyond to help me. I really appreciate them and wish I wouldn’t gotten the gentleman’s name they helped
Great company friendly drivers professional service. They handled my classic car with thee up most care and my Harley Davidson as well. Highly recommend. This is the only company I will ever use in Jacksonville.
Had my car break down while away for the weekend. Called Thompson Enterprises and spoke to Natalie. She was very kind/considerate and provided a quote. I did some checking with other towing services. Nobody could compare to the price quote that I received from Thompson enterprises. I called back and scheduled towing service to get home. They were very fast efficient and Chuck the tow truck Driver was absolutely outstanding! He went above and beyond to make sure that I made it back home to the dealership safely to drop off my car. He even waited to make sure I had a loaner car before leaving. I am forever grateful for the stellar customer services they provided to me in a time of need.
Very professional, friendly, and helpful! I left my garage door opener in my car and Thompson Enterprises was able to rescue it and they held it for me for a good few days before I was able to come back to that side of town and pick it up!! Very happy with them :)
The young lady at the window was so nice and courteous. She let my daughter meet her friendly dogs. They were gorgeous! The gentleman that let us in the yard to get my things was amazing. He took my plate off, which was a difficult task, without complaint. Thank you for making this an easy process after my car accident.
I have (unfortunately) had to call on Thompson Enterprises three times in as many weeks due to a car issue. While the car issue certainly sucks, Thompson Enterprises has earned my business for any towing needs going forward. Pros: -Reasonable price -Prompt service -Professional and friendly office staff -Professional, friendly, and communicative driver If you're in the unfortunate position to need your car towed, this is the place to call for prompt, reliable (and stress-free!) service.
Mike Thompson truly took excellent care of our Maserati. Our car was involved in an accident and needed to be transported to and from the dealership for alignment after the body work was completed. He not only expertly transported our car, but proactively initiated a repeat detail of the car after the service appointment. He took great care to provide an excellent service experience. I would highly recommend Thompson Enterprise for your towing needs.
Michael towed my vehicle to the Acura Dealership today and he was the perfect choice for me. He was very professional and a very nice guy to talk with. I really enjoyed my experience using his company and I wouldn't use any other towing company going forward. Thank you Michael.
Had a Mercedes with a flat they sent a flatbed and skilled driver to pick it up on the road. Fast reliable company . Never do you wish to need a tow truck but if you need one CALL John. Now on my company's "first to call list" of vendors.
THE BEST in the business anywhere...they care more about you and your vehicle than anyone else, anywhere. Professional. Honest and loyal service unmatched by anyone. I promise, you can trust Thompson Enterprises with anything!
I have to give credit where it is due. I recently had some interaction with this organization helping out a friend that had a vehicle in a terrible accident.
The staff at this company are very respectful, very helpful, honest and compassionate.
The location is very secure and your vehicle is very well cared for and secured while it is at the location.
I can't thank them enough for all they did and would recommend them in a heartbeat.
Mike is the consummate professional. Gave me a prompt time, showed up on time, was very careful with my Maserati, and figured out the issue and got me up and running. Maseratis have a special latch for dead battery neutral and still I could not get it into neutral for towing purposes. Mike was very knowledgeable about this configuration, tried various options, and found the one that worked. I highly recommend Mike and his business. First time I have used him and if the need arises again, I will be calling Mike Thompson.
Thompson Enterprises made a bad situation for me a great and easy experience! I had never been in an accident nor dealt with a towing company before. I was extraordinarily blessed that the police contacted this tow company after my accident. Mike and his family were very easy to work with and helped me find the best solution by going over all my options and being openly honest with me about everything, which made me feel right at home. After the quick and efficient service provided to me, this is my new car servicing company, period. Mike managed to keep me updated efficiently and also fix my damaged bumper, tire, and radiator. This towing company will go above and beyond for you and provide you with great references for services not provided by them. If you want a tow company that is open and honest enough to work with you, Thompson Enterprises is the place to go!
I was having some trouble with my Jeep and was worried about a potential breakdown. Mike and his team came out and assessed the issue and gave me the information I needed to take to the repair shop. They are an amazing team of people and I won’t trust anyone but them with my vehicle.
Outstanding service! Never have I experienced such compassionate and caring service for such a traumatic experience. Being a young driver with limited experience with breakdowns, Thompson Enterprises carefully and appropriately dealt with my vehicle and helped me communicate my situation to my parents. Thank you so much! You made a young girl feel safe and I will not forget.
Love the services provided by Thompson Enterprises. The staff is welcoming and professional and will truly look out for your best interest. Great towing services and resonable prices as well as great customer service both my fiance Charles Session and myself really appreciate the service they provide with care
Had a awsome experience here with Jason Gaston ! Was there looking for my first dirt bike for my daughter and fell into a whole lot more. I was welcomed with smiles at the front office by his amazing staff. And was then giving a walk around tour of his establishment. I then found that his work on boats are very superior to others. His knowledge and friendly demeanor was noticed. We then came to a mutually agreeable price on the dirt bike and shook hands. The next day I came with the money and then he was nice enough to help me out and have it delivered to my house not to far away. This is exactly what I love seeing in our local businesses as this man and team will now have mine and I will refer anyone that needs services of this kind there . ITS RARE! Thank you again team! See you in the future if I need anything!
The Thompson Enterprises family exemplifies what "family-owned and operated" really means. They took the time to answer my questions and provide options during a very trying ordeal with a auto accident. Friendly, prompt and without a doubt the best people around. Thompson Enterprises has my highest recommendation on any towing or storage needs you have.
Extremely happy with my vehicle after all the work that Thompson Enterprises put in to make it look better than new. Customer satisfaction is a guarantee when you have a team working this hard to provide exemplary results. Definitely willing to highly recommend them to anyone in need!
Thompson Enterprises provides impeccable service and exemplary craftsmanship. In addition, Mike Thompson and his team are the most honest, hardworking, and respectful people in the business, providing detailed estimates and collaborating to assist you in staying within your budget. I highly recommend Thompson Enterprises and will continue to use their services for years to come.
If you are looking for a trusted best practice body or mechanic shop in Jacksonville, then look no further.. this is your shop! I can not rave enough about the quality of the work and epic customer service I have received from the Thompson's Enterprise Team. I have used Thompson's Enterprises several times for body work, also including mechanical work, and most impressed with the results for entire paint jobs on mine and few family member's vehicles. The attention to detail and quality of work from both Mike and Rebekah and team is hands down some of the best quality and customer service I have received from any business in the industry. Thompson's is in a league of their own, they set the model to how all other body and mechanic shops should aspire to be. My 2003 Nissan Altima, 2007 Nissan Frontier, and my father's 2002 Dodge Ram all look brand new, inside and out. The paint job and full detail job make them look good as new with showroom quality. Their passion shows in their quality and service, and I'm thankful my wife located their shop for our paint job and body work needs.
I recently purchased a used vehicle, and I wanted to be sure that it was in good shape. On a friends recommendation, I called Thompson Enterprises and made an appointment to have the car inspected. For such a small job, I expected that it would be treated as such and just glanced over, but I was wrong. They went over the vehicle very thoroughly, and pointed out to me everything about the car that was good and bad, and made just a few recommendations on what the dealer should take care of during the warranty. I'm very happy to say they treated me like any of their big clients, with lots of attention to detail, and they were very courteous and professional. I've never reviewed an automotive repair center before because I've never had reason to, but these guys were top notch, and I really appreciated the way they treated me. I'll definitely return for any repairs my wife and I might need in the future, and recommend them to anyone in northeast Florida.
Took my 2001 Mustang V6 base Convertible for a restoration job, Mike (the owner) was excited to work on my car but unfortunately much to his regret he had to be the bearer of bad news, my car is beyond repair. I was heartbroken, Mike was very upset about this turn of events and as such is helping me with making sure my next car is in good condition with no hidden surprise. Furthermore I would like to mention their honesty, many other shops would have done the work and sent me on my way without me being any wiser. I would absolutely recommend them to anyone that has any work to do on their car, Mike truly loves Mustangs and cars in general. Simply put, beyond outstanding service.
Very friendly, professional staff. I was given a detailed explanation of the repairs that were needed on my vehicle and a very accurate estimate. Very willing to stay within my budget. I was given a 3-4 day completion period; the repairs were completed 2 days early. I will return if future work is needed on any on my vehicles. Already referred 2 potential customers to them.
In the end, Thompson Enterprises saved us thousands! After we received a few quotes from a dealership and a few other auto repair shops estimating the cost to fix my wife's car, we decided to get rid of it and buy a new one... then a friend told us to call Thompson Enterprises. Reluctantly, we did; and now, my wife couldn't be happier! The customer service was outstanding, the wait times were nonexistent, and the savings were mind blowing. Once they had the parts, the car was not only repaired by the end of the day, but it was completely detailed and spotless when they returned it! This company certainly has our business and recommendation from here on out.
Awesome company. Very friendly and polite staff. Gave me a detailed explanation of the repair I needed on my truck, then gave me an estimate. Left my truck in goods hands with these guys! Will definitely be back here if I have any more issues.
For anyone in need of towing, auto repairs, body work or a paint job I highly recommend Thompson Enterprises. They deliver what they promise and exceeded my expectations. Their employees are friendly and professional. I've never left there with any doubt that I received best service. I will continue to use them for all my families automotive needs. Big thumbs up!
I own a 2005 Mercedes E320 CDI, which as a diesel requires extra special care and handling. After several years of significant wear and tear, both from the mechanical and cosmetic sides, it was time for a complete overhaul. Mike, along with his family and staff, made sure that it that is was job that was done right and more than exceeded my wildest expectations.
To name just a few of the items covered he painted the body, refinished my wheels, changed my tires and ball joints, reset my computer system ,repaired both quarter panels and fixed my front fender and lights. Oh and I had a full detailing as well!
Amazingly, despite using Dupont paint and Mercedes certified parts, the price came in at the same as one of the competitors quoted just for the paint.
I'm grateful for the service, the product and the price. Simply put these people run what is possibly the best company in North Florida.
Website
