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24-hour local car and heavy truck towing, heavy hauling & heavy recovery company providing affordable 24hr towing, hauling, recovery and roadside services in Jacksonville, St. Augustine and along I-95 & I-10 in Northeast FL. Local and long distance towing, roadside, vehicle auctions, port delivery and more.
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What clients say about ASAP Towing & Storage in Jacksonville (FL)
Didn’t even want to put one star , but however they are nothing but crooks, they tow cars that have value from income based housing complex’s knowing people don’t have the money to get their cars out of impound , THEY TOWED MY 2018 Chevy Cruze this morning that has been sitting for months because the tag is expired and there’s no insurance , THE CAR WAS PARKED IN THE DRIVE WAY FOR A REASON because it wasn’t being driven until we can get the money to get it re insured , but the man took it upon himself to tow my car then when my husband tried to stop him he laughed in my husbands face and said 71$ and I’ll drop it right now my husband said I don’t have that kind of money right now , the man proceeded to say well looks like I scored another pretty car to resell ,PLEASE DO NOT EVER USE THEIR SERVICES , THEY STEAL VEHICLES AND THINK THATS LEGAL !!!
Shane piked up my husbands truck this morning and took it to dodge on commonwealth. He was excellent!! He made sure to inform me of the process and let me know when it was complete. He kept in contact with me the entire time. I hope that If I ever need a tow in the future, I hope it it him. Thank you so much Shane!
Absolutely the best company to choose I don’t care what any body says! No one will ever be able to convince me that there are others willing to help me the way that ASAP just did. Truly blessed to have them come out to assist me. Huge shout out to Shane, this man is an angel walkin amongst men! I truly couldn’t be more thankful for his assistance today!
ASAP towing was speedy on their response time and Chad was very friendly. They were patient with communication between myself and my husband being that we were in two different places and trying to get him off the interstate and to a safe place. Thank you again!
A Strange guy walked up to my car, took a picture of the VIN and then came back and stole my car. I contacted the rent office the moment that I saw the suspicious person. She (Diana) stated that she would tell them not to touch the car as this is private property. They waited a good 30-45 minutes and stole the car. I called the rent office and they advised that ASAP towing was the company that took the car but, they shouldn't have without a 24hr warning sticker. When I finally reached someone Alejandro told me that they had put a sticker on the car. I have Video Cameras ALL OVER MY TOWNHOUSE and I searched from today back to last Monday and no one never put a sticker on the car. Furthermore, When I asked for proof of the sticker Alejandro stated that he didn't have to send me proof. He went further and stated that putting a sticker on the car was a courtesy to me. THE PROBLEM IS THAT THEY NEVER PUT ONE ON AND MY CAMERAS ARE PROOF! I've contacted 2 of the local news stations about today's events and will follow up with you all on the outcome. PLEASE WATCH OUT FOR THESE THIEVES!!
May be great for personal tow, but, in my neighborhood, they terrorize. Watched one of the drivers tow a young lady's car while she was taking her groceries and children into her apartment. She was parked temporarily by the steps because she had a lot of groceries and children. He waited until she went upstairs then quickly hooked her up and drove off down a ways with her car. Then charged her almost $100 just to take it off the truck. Smh. I understand there are rules, and I could understand if the car was left there for an elongated amount of time, but really? They sneak around here very early morning or very late at night looking for those types of opportunities. Seen it happen multiple times. I already know they target low-income areas where they know people cannot afford to get their car out of impound. It's really sad because some of the residents are actually trying to get out of the hood, yet, as always, you have these types of hinderances.
Shane is amazing!! 5am we were heading to the airport and our car completely broke down in the middle of the highway. Literally in between an exit merge zone.13 24/7 tow companies didn't answer or told us they were booked. Once I got Shane, it was smooth sailing. He brought our car all the way back home, hid our keys for us and tried to roll our windows up but due to the car not working properly he was unable to and put a protective wrap on our windows. So appreciative of y'all and especially Shane! He was so kind and went above any beyond for us.
ASAP Towing Sets the Standard – The Only Company I Trust
After a recent nightmare experience with another wrecker company in Jacksonville, I truly cannot express how much more I appreciate ASAP Towing — if that’s even possible.
From start to finish, ASAP is everything a towing company should be: honest, professional, reliable, and genuinely caring. The difference between them and the other company I dealt with was night and day. While that company was rude, disorganized, and downright shady, ASAP has always treated me with respect, transparency, and kindness.
Their drivers are incredibly professional — patient, polite, and safe. I trust them completely, not only with my vehicle, but with myself or any of my loved ones in their care. That level of comfort isn’t something you find often in this industry.
The office staff is just as impressive. Friendly, knowledgeable, and willing to go above and beyond to help — no attitudes, no runaround, just good people doing solid work.
ASAP Towing has earned my business for life. They’re worth the wait, and they raise the bar for what customer service should look like in this field. If you're looking for a towing company you can actually trust — look no further.
OK, I Seriously Need to Buy Stock in ASAP Towing!
Had another breakdown today (ugh!) — but as always, ASAP Towing came to the rescue. This time it was a different driver, so let me give a big shoutout to Stephen O. for the fast, professional, and friendly service — and in the pouring rain, no less! You can tell he truly loves his job, and that means everything when you're stranded and stressed out.
Yes, sometimes the wait can be a little longer and people give them a bad rap, but let’s be real — this is a tough job, and every call they get is a different situation. What I know for sure is that these guys always show up, always care, and always do their best.
From the office staff to the drivers, this company is absolutely amazing. They’ve earned my trust over and over again. We’d be lost without them, and they are worth every single penny.
I honestly can’t say enough good things about ASAP Towing. THANK YOU for everything you do — you’re heroes on the road.
This the worse towing service. They steal customers cars by asking for you car registration before they release your car. The law is your registration remain in your car along with your Insurance cards. My vehicle was towed. I called them immediately at approximately 11:30 pm. They kept stalling stating someone will be There in 30 minutes. Thirty minutes turned into 2 hours later. I told the if someone does not com I will JSO and report my truck stolen after that someone showed up ten minutes later. They will be reporting to the State. I’d rather walk 100 miles before I use this service.
Predatory company. Driving around apartments towing vehicles like trash. Nasty blonde woman at the Shad location was unfriendly. Made sure to repeat "We dont have change" over and over, even though my handicapped father was paying with card. He was charged 161 dollars because he put his handicapped tag on the dash, his mirror fell off and needs replacement.
Carmie and all the drivers that I have came across in multiple occasions have been so professional. They have taken my important situation and turned around and made it their important situation to help me “Gateway Contracting” to get equipment moved to a truck broke down to a repair shop. I highly recommend ASAP Towing!!
This organization went above and beyond good business practices to assist with a difficult situation! Thanks to the 103rd Street team. You have my sincere gratitude.
Chelsea and Ruthy were absolutely amazing! They helped me completely with my vehicle! I was having some health issues and I was in the hospital and Chelsea worked with me and gave me such piece of mind!! I love this company!!
I had Tyler as my tow truck driver this evening. He took great care as he loaded and unloaded my truck - the same amount of care as if it was a Mercedes. He was very pleasant and we chatted as we drove. Totally great guy and his customer service was great. I’ll use ASAP Towing again if I’m ever stranded!!
I had two unfortunate events last week that required two cars be towed. The first was needing a car towed after an accident. We told the police we would handle getting the car towed. ASAP dispatch immediately sprung into action and were there very quickly. The second time last Friday morning, we need another car towed due to a tire issue. The team once again rushed to assist us, even calling us in route during rush hour to give us an exact ETA. They arrived within 30 minutes. I can’t thank you all enough for rushing to help us in our time of need. We will continue to use ASAP for all our towing needs.
My daughters stolen car turned up after 2 1/2 years and we got no real answers from police. We werent told anything about the car just we could pick it up at ASAP for XXX$. Danielle at the service desk turned the experience around with her excellent customer service skills and understanding of our frustrations about fees associated with recovery of our vehicle. While we were not happy to have to pay for our property that was stolen from us, she made it reasonable and helped us get the car back home! Thank You Danielle, you were the one I needed to speak with!!
The 103rd street location has a “manager” so she claims named Desiree. I called this afternoon for a simple reason and immediately she had an attitude, as if it’s my fault she’s just working at asap towing. She repeatedly hung up on me and refused to give me a corporate number. Don’t deal with 103rd street location if you can help it, they just seem mad at life over there.
I am not happy with my recent interaction due to the fact that ASAP towing had towed my brother's car from his apt complex. Of course, the tow company says they are just doing there job nd the apt complex did admit to having it towed! It is so irritating, and the only reason we found his car so fast is because they have done it before. Once we paid for the towing and a day of storage, we went to get the car, and they didn't even know where it was. We had to find it. I have had this company help me tow a car, and they did the job, and once again, I am sure they were just doing a job. However, it seems like there could be a better way.
I had to pick up my car after it was stolen. I went to the 103rd location and Mr. Mike and Ms. Dezy made the whole ordeal a very pleasant experience. Their customer service really calmed me down after being frustrated. I thank them so so much.
These people are crooks !! ASAP drives around apartments complexes to find good cars & truck that’s sellable to tow . ASAP have no experience drivers, we wait all day for someone to make a tow and the driver showed up five hours later. To say he can’t do it and they need to come tomorrow!!!?? The guy with another truck is off ???? Wanted us to make appointment for the next day after sitting for 5 hours. Will never call them again !!! A ZERO rating but I had to push one to get out of the review !!!
I am amending my review after finally getting in touch with Chelsea. Originally, I had waited two days and was on a time crunch to get a storage spot for my personal vehicle and could not get a hold of the person who took care of that. In the end, it all worked out and I was able to secure my parking spot the morning that I was to leave out on a long haul. when I got to the shad Road facility the pin code I was assigned worked the gate opened but the spot that I was assigned had a RV camper trailer sitting in it it looked like it had been there for several weeks or longer. I had to go around and look at two other spots and got mine switched out. Upon trying to leave the facility inputting my code the gate didn’t move. I am putting in my code 3 times and nothing so after walking main building and knocking on the window soon as the lady opens up the window, the delayed reaction of the security gate, finally starts opening. I appreciate the trouble that they went through finally reached out to me, but there’s still a few things that really shouldn’t have had to experience.
My wife, sister in-law and I broke down and we called numerous places for towing. ASAP towing answered right away and the customer service was super nice. All the other places we looked at were over an hour wait and cost way more Shane got to us within 30 minutes and eased our minds throughout the process. We will definitely be using ASAP for future needs and referring friends and family to them if the need arises. Very high kudos to Shane and the team with Jacksonville ASAP towing.
Santana did an amazing job. The skill and efficiency is unmatched. Very good customer service and very respectful. Definitely recommend this company as long as they have drivers like Santana. Much appreciated
ASAP was prompt and my tower Josh E. was awesome! They dispatched quickly. My car arrived at my destination only about 10 mins after me! Josh was even nice enough to explain what he thinks may have lead to my breakdown and tips if something similar happens in the future*fingers crossed*! Very genuine and professional guy and didn't try to take advantage of a lady in a time of distress but offered the fact that it may be an easier fix than I was afraid it may be. A stand up and quick company that has great pricing as well. Thanks ASAP and Josh!
What can I say, other than THANK YOU!! I just bought a car, and within days of purchasing it, the car won't start. So I called around to other towing companies for pricing. On my third call, I reached ASAP towing, and not only did they have the lowest price, they gave me another discount on top of that blowing the competition prices out the water. This might be insignificant to most, but to this small business family, that savings was major for us. Not only did they have the lowest price, but they also had the quickest response time,of a tow truck showing up to my house, that I have ever experienced in my life. Our driver's name was Santana, and he went above and beyond to make sure we were well taken care of. I have never come across this excellent of customer service, then what I experienced today. From the phone call, and the lady that scheduled me (I should have gotten her name), all the way down to our driver, Santana. I will never EVER call another tow truck company ever again as long as ASAP is in business. Best experience ever!! Thank you for making this stress free for us!
I have to brag about ASAP towing and two of their employees, Mr. Chad Stinson and Mr. Mike Crowe.
These two gentlemen are absolutely amazing. When I called ASAP towing, I had the pleasure of connecting with Mr. Stinson. I was a little frazzled, as I was at home cooking dinner in Green Cove Springs and my daughter was stuck at work in Saint Augustine.
Mr. Stinson was a calming breath of fresh air, beyond helpful and truly a joy to speak with. He made sure that he had all the information needed to accommodate our towing needs with a price that could not be beat by their local competitors.
Mr. Mike Crowe was assigned to our tow request. He showed up 25 mins before the time I was told they would be able to get to my daughter. He opened the truck door for my daughter, he kept conversation with her the entire way home and made her feel like they had known each other their entire lives.
ASAP towing will forever have our business. This company and their employees far exceeded my expectations and for that I am forever grateful. 5 stars is just not enough to show how great this company as a whole is.
Best towing service in Jacksonville Florida! My tire blew out right in front of the Sports Complex, I called two other different tow companies, and they said it would be an hour or hour 1/2, I called ASAP Towing, and they were there in 15min. He also worked with me on the price, this was my first time using them, but I will definitely recommend them to anyone.
ASAP took care of me when my Ford e350 van decided not to on a Saturday night. Will was the driver, a very professional, personable, and entertaining hero. I highly recommend ASAP.
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