Highly recommend these guys. we had a lift and tires installed along with some upgrades to my truck and Brandon and his team did an exceptional job. Pricing was on point and the quality of work was top-notch.
Randomly stopped in to schedule an appointment to have our weather tech rain guards installed. The owner immediately took us in and the job was done in 15 minutes. Great customer service and the work was exceptional. I would refer anyone to these guys. Thank you
Brandon is the man. Me and my buddies attempted a leveling kit in my garage and yes we got it on but it turned out to be way too big. I messed up so I brought it to Brandon’s shop and they removed it and installed the correct kit. Honest prices and great work. They even put lock tight on the bolts! 5 stars. Thanks boys
Brandon is a rare breed. Always helping others and not beating them over there head. Id trust him with all my cars and trucks. Super awesome head unit install. Will he back again
They always do a great job with our Truck. Owner is fair with pricing as well. Even worked with us to get the price closer to my budget. Highly recommend them.
Recently purchased a like new 2019 Jeep Wrangler Rubicon. Had a vision of how I wanted it to look. Took it to Wide Open Customs and Brandon nailed it! Exactly the way I wanted it to look. Tires/wheels, steel bumpers, black grille, grille guard, Sunrider top and a few other odds and ends. Can't say enough good things about Brandon and his crew. Friendly, knowledgeable and they take pride in what they do. Want custom work done on your vehicle? I wouldn't go anywhere else. Come in as a customer and leave as a friend.
Dropped my truck off before work to get a 2.5 inch leveling kit done. They had it done by the time I was off. Great customer service. Priced better than the two other quotes I got and it even included an alignment. Would recommend them to anyone. Will be a customer from here on out from this business.
After ordering some tires online and listening to the BS and excuses from the larger chain stores I was more than happy to give the local guys the business. I'm glad I did. Great customer service, reasonable price. Obviously from the number of vehicles that are there and the customers that were in and out they know what they are doing.
My husband brought his truck here to get it lifted & to have bigger tires put on (I’m sure there is more technical stuff that went into it as well) but oh my gosh! Look how great this transformation is! Brandon was very knowledgeable & helpful! Great customer service & we’re very pleased with everything! Definitely 10/10 recommend!!
Amazing experience! This shop is top-notch—super friendly team, lightning-fast repairs, and service that goes above and beyond. Brought my Jeep in and it was back on the road in no time. Highly recommend!
EDIT: Shop head Robert gave me a call after seeing this review below. Informed me that the tech that worked on my truck has had similar incidents attempting upselling to customers and has been let go since. Brandon the shop owner and Robert understand the values of customer relationships and doing good business. They’ve personally apologized for the circumstance, terminated a problem employee and even offered to refund my alignment that was done over 3 months ago. It’s hard finding a trustworthy shop with good ownership and I would recommend wide open customs to anyone
Brought my 19’ Duramax in for alignment being one of the only shops in the area that are capable working on large lifted trucks. Alignment fell out do to myself rotating tires and tire wear being so off it pulled the truck out of alignment. Tech said most of the front end needed rebuilding IE wheel bearings lower ball joints inner tie rods idler arm sway bar links +2k worth of work that these components were bad and truck will just fall out of alignment again. Since then I’ve drove the truck to upstate New York and back 5k miles since coming to the shop. Had my truck on a lift at my home shop in NY, myself and my trusted mechanic checked all of these components all are in good working order, alignment still true after 5k miles now.
I believe this shop is mechanically capable, however untrustworthy and will attempt to upsell unneeded repairs to customers.
I really dont like to leave bad reviews for businesses but it unfortunately got to this point. After numerous phone calls and no response from the Owner or Robert here we are.
Excited to upgrade my truck I called around to a couple of different shops in the area explaining the type of work id like done. I ended up speaking with Robert at Wide Open Customs. I told him that I wanted to slightly upgrade my base model, single cab 2017 f150 with a leveling kit on and slightly bigger tires. I also told him I wanted to keep the stock Ford wheels. He seemed to be fairly knowledgable so I decided to go with them and we set a date to bring the truck in.
I show the day of my appointment and Robert and I look at some tires he pulls up on his screen. He first pulls up Rough Terrain Toyo tires and I explain that I am looking for a larger tire but nothing too agressive. He then pulls up the LT315/70R17 Toyo Tire all terrains. These seemed less aggressive and Robert assured me A. They would not rub and B. They would fit on my truck with the stock wheels.
Fast forward to a day or 2 later, I get a call from Robert saying the work is completed and I pick the truck up. I am driving home and can immediately feel/hear grinding when I turn the wheel. I get home and look and see that the tire is rubbing against something next to the tire. I bring the truck to my mechanic and ask him what the front tires are rubbing on. He tells me that the tires are actually rubbing on the upper control arm. He continued by saying that these tires should have never been installed on the truck and that a groove was already being worn in the inner tire wall from the control arm.
The next day I bring the truck back to Wide Open Customs and speak with the owner Brandon. We go outside and look at the truck. I say look my mechanic says these tires are way too big for the vehicle with the current Ford stock wheels and they are rubbing on the upper control arm. He sticks his hand back there and says ok we can fix this with some 1/4 inch spacers. I said ok well I asked Robert to ensure there wouldnt be any rubbing and these tires are literally getting a groove worn in them by the upper arm. They seem too big, is there something we can work out? Brandon says sorry the tires are now used we cant do anything except put spacers on and I’ll do that for free. I said ok I havent heard great things about spacers but ok fine. We go back in the shop and Robert says he has already ordered the spacers, they will be to the shop in 2 days and the truck with be fixed by Friday. I say ok great and leave.
A week later I dont hear anything from Wide Open Customs so I call and speak to Robert. I ask him what is going on with the spacers. He in a somehwat annoyed tone tells me he is with a customer and that a crate has come in but he hasnt looked at whats inside but when he does he will call me and let me know.
Three more days go by I call again. Robert says that actually now he is not handling this situation and the owner is and that is who I need to speak with. So I ask to speak with the owner Brandon. Robert tells me he is not available so I ask Robert to have him call me when he is.
A few more days go by and I still have not heard from Wide Open Customs so I call again and speak with Robert. This is my last attempt to have the truck fixed so I level with Robert and say look the tires are too big they are rubbing on the upper control arm of the truck you guys assured me you would fix it. I am asking you guys to please stand behind your work. He assures me Brandon will call me back.
It is now 6 weeks later and I have not heard from Brandon or anyone at Wide Open Customs. At this point even if he did call I would not feel comfortable bringing my truck back there.
What started out as something I was excited about doing to my truck has turned into frustration and a money pit trying to fix Wide Open Customs work. Maybe my negative experience with them was an outlier but I cannot in any way recommend them and would suggest taking your truck somewhere else.
Easily the best shop around I ended up getting a lift kit with a new set of rims and tires and it came out perfect the people there are amazing at what they do, also communication is a big thing for a business like this and they’ve got it and a special thanks to Robert for being so helpful throughout my whole process
My customer service rep Robert did a great job communicating and the installer did a fantastic job Installing my leer truck bed cover I am very satisfied and I would highly recommend this company for all your vehicles. Custom needs Eddie May.
After countless trips to other mechanics that do nothing but throw parts at you, wide open finally made it possible to enjoy my truck again. They honor there work and strongly stand behind it. Anyone with a lifted truck these are your guys. They earned my business with all my 4x4 vehicles. Shout out to the owner Brandon thanks for making everything right. I'm loving my truck for the first time since I purchased it!
Love the lift Wide Open did for me! Special thanks to Robert. He treated us like family and made my build stress free. These guys know their stuff. I’m definitely going back soon for my next project.
These guys are the best. When I bought my truck it had been lowered, these guys were recommended by quite a few people, I wanted to use a small local business and I’m so glad I used them. Customer service and turn around time was amazing. Kept me updated on the progress and I’m so happy with their work. Cost was a lot less than I thought it would be. Would 100% recommend them to anyone.
I called and scheduled an appointment to diagnose a suspension issue with my truck. We worked out a convenient day, and I appreciated their flexibility with drop-off times. This was my first time bringing my truck to Wide Open Customs, and I was impressed. They quickly inspected my truck, identified the problem, and called me with the details. Thanks to Robert, the entire experience was painless. The shop has a nice, relaxed, and professional atmosphere. I highly recommend Wide Open Customs and will definitely be back!
Dear Wide-Open Customs team
I wanted to take a moment to express my utmost gratitude for the exceptional service I recently received from your team. As someone who was stranded out of town and in desperate need of assistance, your company went above and beyond to get me back on the road swiftly and efficiently.
When I initially reached out to Wide-Open Customs, LLC, I was met with nothing but professionalism and empathy. Not only did your team accommodate my urgent situation, but they also rearranged their schedule to prioritize my repair. This level of flexibility demonstrated your dedication to customer satisfaction and truly put my mind at ease during a challenging time.
Moreover, I was pleasantly surprised by the fair price that was provided for the services rendered. In an industry where inflated costs are often the norm, it was refreshing to be treated with honesty and transparency. Wide-Open Customs, LLC exemplified integrity by delivering quality work without burdening me financially.
Overall, I cannot commend your team enough for their exceptional service and genuine care. It is evident that your commitment to your customers extends far beyond mere business transactions. By going out of your way to assist those in need, you have undoubtedly earned my trust and loyalty.
Thank you once again for your outstanding support. I will not hesitate to recommend Wide-Open Customs, LLC to anyone in need of reliable automotive services.
Back on the road
I would honestly give the shop a 10 out of 10 if I could by far the best shop I could’ve possibly chose to do my truck there knowledge and quality of work is second to none I would highly recommend that anyone who wants any type of custom work to go check these guys out I’m sure glad I did I honestly can’t thank you guys enough
Every vehicle I’ve owned for the past 8 years Brandon here at wide open Customs has upgraded and updated. I would not choose anyone else. If you live out of town I highly recommend you figure out a way to get your toy here for anything you need. P.s let him do the ordering process for all your needs. You won’t be disappointed.
These guys did a very fine job.
The Jeep looks and drives great.
The customer service is excellent.
Support your local businesses and buy your upgrades here.
It was a pleasure working with Brandon @ Wide Open Customs. This was my first 6 inch truck lift. Brandon's knowledge and professionalism was exceptional, his team was quick, efficient and competitively priced. My truck looks amazing and rides even better! Thanks again and I will definitely refer clients and friends. Cheers!
I wanted to get a few upgrades done to my 2012 nothing special F150. I chatted with Brandon about what I was looking to have done, but admitted that I had never had this type of work done before. I had a general idea of what I was looking to have done but didn't quite know exactly what would look best. We sat for a bit looking at options and taking suggestions that Brandon gave.
When my slight lift, wheels, and tires were done I was ecstatic with the results. My nothing special truck had become something that I was again proud to be driving around.
If you're looking to have upgrades done on your truck I can't recommend Brandon at Wide Open Customs enough!
I needed full length running boards on a Ford Transit Van. Consulted with Brandon, ordered the running boards, and when they arrived, they were promptly and professionally installed. The two step process could not have been easier thanks to Brandon's help along with his crew. The customer service and the job performance were both excellent! Highly recommend this business! Thanks, Brandon and Crew!
Very good customer service ... Brandon is knowledgeable and i highly recommend wide open customs ... I had wheels put on my husbands porsche, and definitely will return here for both of my cars when needed..
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