What clients say about Rachel's Towing & Recovery in Palm Bay (FL)
KNOW YOUR RIGHTS! I was in an accident, and this tow truck driver informed me he was required to bring it to his tow lot. I asked him to bring it to my house instead, and he refused. He did not tell me that he needed cash – which I had – told me it had to go to the lot of his choice. When I called him out on it the next day after confirming with my lawyer, that is not true, he blamed it on the Melbourne police. I confirmed the law with the Melbourne police – as long as I could pay cash at the scene then they are required to tow it where I request. Absolute scam! BEWARE! Their response was “you have insurance - they’ll pay for it”
had a car stolen and a lien was out on tag believe it or not staff was very helpful and even though it cost me $$$$$$
it is a towing company i would use if i ever needed one
Top Notch Service.
While everyone else keep running the total up until finally saying they couldnt do it.
Rachels showed up and got the job done and tried to charge me way less than the rest.
First time was a disaster Rachel is about the rudest Lil runt ever how ever it seems like maybe she has other's running the place now a days this time wasn't so bad
I called to have my car towed this morning & whoever the woman is that they are using to handle their business is rude, very unprofessional, with no knowledge of quality customer service . I am seeing other reviews and I’m suggesting ya’ll get rid of her or put her in somewhere with a quickness or you will continue to get reviews like this & cancellation of services like I did & went with Lee’s Towing and Recovery 🤦🏾♀️✌🏾
You have had possession of my girlfriends car for two days now. No one answers your business phone. We have called all day and all night for two days. How is this fair? You have possession of peoples property and you don’t answer your phone and there’s no voicemail and when you fill out the thing for you to get back to us online you never did? Not sure how this is even legal because I’m sure you are going to charge us for the two days that we have been calling and calling . If we could get a hold of anyone at your business we could’ve picked the car up two days ago. Now the best we can do is show up at your door on Monday morning in the hopes that you are open. This is the most unprofessional thing I have ever seen.
Stranded on the side of US 1 with our 1930 Model A "Hank" and suddenly he overheated. Called Rachel's Towing and Mr. Anibal responded very quickly, loaded up Hank and took us all home. Thank you for your prompt service, professionalism and care given to Hank. If we need towing in the future...it's Rachel's we will be calling.
They price gouge and only accept cash with no possibility of change back somehow. The owner knows her prices are ridiculous and even starts out escalating the conversation into confrontational with threats on cost and similar trouble for no reason. She refers to herself in third person to avoid any blame.
Called to get my truck towed to the shop, gave a reasonable quote and time frame but then never showed up or contacted me on why they were late or to give me an ETA. On top of that they never answered the phone again even though they advertised 24 hours of service.
A young Man by the name of Jason picked up a 16ft boat on a busted up trailer from my driveway. The young man knew what he was doing...no scratching his head. Professional from start to finish all of 20 minutes or so. I'm retired Military...this young man would be an asset for any company. I was impressed.
One of their drivers almost took out our boat motor On I-95 and then proceeded to speed pass us, cut us off and lock up their air brakes almost causing the boat trailer to go into the back of our SUV. The driver also turned on his rear lights trying to blind us. We called and talked to a gentleman and he was extremely rude as well. I will never hire a company that hires such reckless drivers as employees.
oh my God I love this company they are so nice so friendly they came to my rescue so fast the woman answering the phone was so amazing nice and friendly I don't know where these bad reviews are coming maybe people pay their bills they wouldn't be leaving bad reviews and they wouldn't have any problems
Every bad review on this page just about sums up the Bussiness this lady is running. I wish I can tell people ahead of time to never deal with Rachel’s towing but hopefully we can give her what she deserves, and that’s being out of business. This lady don’t want to hear anything but “I’m coming to pick up my car”. Be more careful because she will leave your car on lot as long as possible and keep on racking daily fees. She calls it “I’m not here to chase my customers” but a weekly reminder wouldn’t kill you. None the less, bad, bad, bad. And for those that are reading take the time to write a review.
These people are extremely rude. I would never hire this company. It will soon be 2020 and I’m no longer putting up with businesses that are rude to people over the phone. April clearly has issues and shouldn’t interact with the general public. Any review that’s on here saying that these people are nice is from a fake account they’ve made. I’ve attempted using this company twice and both times this lady has been rude and/or mumbles and gets upset when you ask her to repeat what she said. I’ve never spoken with anyone as miserable as this lady is that she feels the need to talk so rudely to potential customers.
I jus called like 5 mins ago lady was very rude in helpful attitude told me to figure it out it’s not her job whatever you do stay far away I’ll recommend imperial towing don’t use them I repeat don’t use them
Their truck driver almost killed me flying down the road, driving down the wrong side of the road, running red lights, and speeding well over 30+ mph over the limit.
Ser
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