This rating is based on customer reviews, inventory size, pricing, and service quality
Thomas & Sons Towing INC in Palm Bay, FL trends positive overall (84/100). Reviews praise fast, fair-priced towing and many smooth parts buys: personable staff, help finding hard items, compatibility checks, quick pickups, and core/warranty support. Prices are usually good, though some note higher-than-local rates and card surcharges. Common complaints: damaged or missing parts, web inventory not matching stock, long waits for pulls/shipping, and a few curt interactions. Inventory breadth is solid, but timing and inspection consistency need work for a top-tier junkyard experience.
Address:
1380 Malabar Rd suit B, Palm Bay, FL, United States
The owner was more than helpful. I'm in from out of state and I needed a car with a bad alternator towed from Indian harbor Beach. We didn't even end up working together but he was very helpful and told me exactly who to call in the area.
Our truck got stuck in the mud at a job site and They were able to pull us out super quickly! Very affordable and just very nice people to work with. If we are ever in a bind again we know who to call!! Thank you guys again!
Called Nick for first time as a friend recommended them for towing my son’s car. Nick was so personable and even helped my son save money by letting him know he could do the job on his car, rather than bring it into a shop. Nick probably saved my son at least $500 or more. Wicked nice guy and he was here within 15 mins of me calling for the tow. If anyone ever needs a tow I would highly recommend Thomas & Sons as they are friendly, fast and affordable. Thanks so much again, Nick!
Needed a jump-start and Nick with Thomas & Sons was here 30 minutes after I called. Reasonable cost and can't beat the service. I hope I never need them again but I stored their number in my phone just in case. Thanks Nick.
They got me home in reasonable amount of time. Price was okay, needed receipt for insurance reimbursement but the young son left the customer info and date blank, insurance company issue with missing info on receipt; 2 months now waiting for state farm's reimbursement.
Quick, responsive, courteous, and professional!
The owner himself came to tow my wifes car when it broke down. This local owned business gets it right the first time and I won't be calling anyone else for my towing needs.
Thanks Thomas!
Very fast, friendly, and reasonably priced. They gave me a quote, and I said I'd call back if my roadside assistance couldn't find someone. Called them back later, and they picked up my car in less than a half hour. The quote they gave me was exactly what I paid. Thank you.
I am so thankful the owner of this company is truly a blessing. My car broke down on Thanksgiving day he was very polite to
Me and my son . Not only is compassionate but he loves his job. I pray that God gives you abundance for your business and your family. Thank you for everything
I was stuck and my knight in shining armor came and saved the day... my slingshot was saved... They even gave me great places to take my wife to go for drinks and dinner! If you ever break down, be sure to call Thomas & Sons... the other tow spots didn't even answer or could tow my slingshot... who can't tow a 3 wheeler? I can name a few...
I called multiple towing services just to get some over all prices before towing my car. Thomas and Son’s had the best pricing, not only that but the best customer service! Very professional and kind. 100% recommend! Thank you again!!
He help me out when my landlord had my car towed. When he had no reason to have it towed when im not even a month behind rent even thur out this covid outbreak. They're a grate family own business!
You temporarily fixed my truck and then followed me to the dealer to make sure I didn’t breakdown on the way. All for no charge! You have a life time customer
I have a very busy life, being a single parent and working mother of two small children. On this particular day that my car would not start, I had to call a tow truck company to transport my car to a mechanic. From the moment I called to the time that Nick arrived, I experienced only the highest standard of professionalism and down to earth kindness. When Nick arrived at my house, I handed him the full amount of money he had previously quoted to tow my car, he didn’t accept my money and quickly asked me to just hang on a moment as he hurried to check my car. He explained that he used to be a mechanic and the issues/car sounds I mentioned made him wonder about something. Within minutes, he was able to get my car running and advised me that all I needed was a new battery and even recommended the most affordable option. He is knowledgeable and extraordinarily kind. He saved me a great deal of headache, money and time and he really didn’t have to. He could have just towed my car and made a lot more money, but he didn’t. This kind of professionalism plus compassion is so rare. I can’t thank you enough Nick, when so much is wrong with the world its people like you that help me to hold on to the belief that there is more good in the world than bad. Thank you so much!!!
It is clear from blocking our driveway with no means of access to immediately being belligerent and cursing as a means of customer service to allowing their children to travel unsafely and uninsured - this company clearly exhibits a distrustful, hazardous nature, at their best. Although we were threatened that the police were called on me and my family for "recording and taking pictures of her children" and also the tow truck driver took down our address, I decided to make a review to allow others to understand what could happen if Thomas & Sons are called to their neighborhood. I have reported them to the non-emergency hotline for our protection.
Ms. Heather Thomas, I appreciate you taking the time to respond here on google but I would appreciate it more if you would respond the same exact way you did here to the BBB claim, please. One-sided, delusional, over explanations seem guilty so the proper moderator should be contacted in instances as such to avoid continued harassment and false information. It is very unfortunate you and your under aged children chose to use the same dirty language you did in order to convey the dirty messages in front of my significant other, 15 year old, and 11 year old but Heather, I'm fortunate enough that my family has a sense of class and rationality. In this day in age, I expect fabricated narratives but again, Heather, I urge you to respond to the BBB claim in this case.
When we had a car problem and needed a tow to the mechanic's shop, we called Thomas and Sons towing. They immediately answered the phone and responded to our towing needs. I suddenly lost the insecure feeling caused by our dead car! I would highly recommend this towing service so you can have a confident plan of action in a car drama trauma!
Also, the rates are reasonable in-city and out.
Fast great friendly service. There truck left a little bit off oil on brand new concert. Thought the price was high for going less than a half mile. Other than that it was great!
Nick is the greatest tow guy in town. Honest rates, reliable, and really helps you out! As a nurse in these covid times I needed my car towed ASAP and he did an exceptional job. He has also fixed and towed my sons car. Best tow guy in Brevard!!!
Nick is definitely a professional!!! Will go that extra mile to help you out. Great personality very easy going... your going to want to add him to your phone contact if you need your car towed.
Best experience. Nick went above and beyond just towing my daughter's truck with help and advice with trying to get it fixed. Would definitely use Thomas and Sons towing again!! Thank you!
I'm a teacher and was on my way to work and all of a sudden I realized I had a flat tire. OMG...what am I to do? I contacted Thomas & Sons and they came out and helped me(in less than 15 mins) with my tire situation and got me on my way, IN TIME FOR ME TO MAKE IT TO WORK!!!! THEY'RE AMAZING!!!!! I will ALWAYS recommend and/or use Thomas & sons from now on!! Thank you for such professional work and speedy service!!
Broke down on I95,AAA unresponsive, sat for hours in heat, called Thomas & Sons Towing, arrived in 30 minutes. He was courteous,polite,professional,friendly and truly cared we sat so long in heat, brought us cold water. Towed us to our mechanic in Micco, even offered to drive us home! Write down his number and put in your wallet..someday you'll be happy you did..Thanks again, Robin N Karen@Barefoot Bay
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