Advance Auto Parts in
Millsboro (DE)

Nice guys

Guy promised and gave his word my fuel filters would be in 3 days at opening time, had to do job 6hrs away.... No go. Never ordering from them again.

Bryan the general manager was extremely helpful and knowledgeable. He got us exactly what we needed so we could be on our way

Great job putting in my battery

Always great service and very helpful people thank you

Bryan was super helpful and knowledgeable. Replaced the battery in my VW Tiguan after other people tried to send me to an auto repair shop. I’m impressed by the exceptional quality of service and professionalism. I am one happy customer!

This store used to be our go to place for anything and everything we needed for our cars and my husband's lifted super duty truck. Now the shelves always seem bare and it looks grimy like it rarely gets a good cleaning, & it just has a blah, almost dismal atmosphere. The place could use a little makeover especially with the products & selection bc it's definitely not what it was a little while back. The guys behind the counter are for the most part polite but there has been times where I was given a higher price when going there to get stuff for my husband while he was home working on thr truck. That is beyond not cool so for that alone the rating would be poor anyway. If it wasn't for them being polite when ripping me off they would've gotten 0 stars.

Alternator bearings went up and 5 year old battery drained completely. Triple A towed me to Millsboro, DE lot after I called around for a battery, thinking that was the only problem. Erwin, helped me sort everything out and went above and beyond anything I ever experienced before. He even contacted a great and fair mechanic that came to the Advance lot and performed all the labor needed. Friendly, competent and caring customer service. Thanks Erwin and thanks Advance of Millsboro ownership for being there and allowing my car to be serviced on your lot!

I needed a battery but they could not install it because of the electronics involved. They were honest about everything and even recommended another place not far from there.

Wanted to get hub caps for my sons car. $30 at Walmart but they looked pretty cheap. Went to Advanced Auto Parts in Millsboro DE 1/21/2024. Hub Caps were up high, went to the register and was second on line. Blonde girl behind the register said she'd come and get them, she never did, so I climbed up and got them. As I get register (Im standing there) the phone rings and she answers it. Now its my turn, but she felt the need to make me wait. Then I ask her if they install windshield wipers and she said yes but she had to take a call and ring me up first but then said "Anyone can install them, you can install them". Now I know I can but if you offer the service to do it with a purchase why would you tell me to do it myself. She had quite the attitude. On top of all that the hub caps which were $50, where just as cheap as the $30 Walmart ones. We put them on carefully following the instructions and two of them cracked , one noticably. Auto Zone next time for me.

The manager and associates here were awesome! They listened to exactly what I needed and were able to get me the right parts quickly. I would recommend to anyone in the area to go to Advanced Auto Parts if they would like fast , accurate and friendly service. Keep up the good work gentleman.

Bryan is the man! Give the man a raise. Clocked out so he could change the spark plugs on our Kia since we didn’t have tools. Great man and great service highly recommend this place!

I went in to purchase a set of wipers for my husband's work truck.(.just a little surprise for him since I noticed they were skipping rains spots just a little).😊 .the employee was so helpful and cheerful ...but that was no surprise because that's the kind of attitude I receive every time I visit...Very good prices...wide selection of automotive needs.....

The staff is always very helpful (they even replaced my wiper blades for me) and UPS drop off is very convenient.

Thank you to, Chance, a wonderful sales assistant. He provided excellent customer service and technical expertise. Chance is very knowledgeable, courteous, and professional associate. He took his time to share important information, and helped me make choices, to best meet my needs. Thank you so much, Chance.

Thank you so much to the guy working there recommending Seafoam and top off the tank with only Shell gas! It worked!! Thankful for your knowledge and testing and most importantly outstanding customer service

I don’t know what kind of employees you have representing this store that answer your phones but your customer service is HORRIBLE!!!!!!!!!!! My boyfriend had called because our car battery died and the only thing the guy had to say to us was “well if you bought the car from someone else it’s done we can’t do anything for you” He offered no other advice suggestion or comment. The attitude wasn’t necessary either.

Problem solved! easy to get to easy to find the right part and exceptional staff especially Tim! oh and the UPS drop off is quite handy.

EXCELLENT... Brandilyn was extremely helpful; cold, drizzling rain, at dusk... helped me change the battery. I'm new to the area and of course this will be my auto parts store and recommend to all.

Staff was extremely helpful but they are always busy. They spent 10-15 minutes working with me to get the right parts for my Jeep. They seem a bit under staffed to handle customer volume certain days of the week.

I think it all depends who’s working that day. I get it, most people who work on cars are not people person(s). Came in and didn’t get any help, just brushed off. Listen if you don’t want to work, go home and let someone who is okay with helping customers (job description). Staff can be hit or miss and that’s why I give 2 stars. I’ll just go 5 minutes down the road to Autozone.

I dealt with store manager Bryan. He was very helpful and knowledgeable. The service was fast and efficient. I was very pleased with the price and they had what I wanted in the store. I will recommend milsboro advance auto to all my friends

Horrible. Only one person working at the counter. Absolutely no help from anyone. Cashier was rude, and very unpleasant. Gave me a hard time about my reward points. Not good.

I go to Advance Auto Parts for all my cars needs my truck needs brakes and they were very knowledgeable on helping me find just the right thing to put on my truck and make sure I have all I need like the brake fluid and the springs and other things that I needed for my truck. I just give them the year make and model and they go in the back and bring out parts. They have very good return policy to unfortunately the parts that I was looking for they didn't have. But those were just some shocks so no big deal. They do not have public restroom there you do need to go across the street to Wawa. I go there for all of my truck needs Lucas gas treatment Etc. Seat covers for your vehicle, or car covers wax they have a ton of stuff there just ask

Generally I get all my parts from this store. I'm really sad to say that lately the quality of some parts is pretty poor, I bought 2 defective items in the last week. They were both really time consuming repairs and the jobs had to be done twice obviously and do I get some type of compensation? No, not unless I am a business and even in that case I am only reimbursed half of my shop rate and the book time of repair. Well that still doesn't help me either way because I got a faulty electric switch so my customer is upset with me cause he doesn't want to pay twice labor. And I totally agree with him. So my question is = What is Advanced Auto going to do for me? Probably nothing. Well I can say if this becomes a consistent problem then I will have to do business with another parts place. Also your NEW employees do not have much knowledge if any of the automotive industry which is really important to me. Other than that, I shop here for all my automotive needs.

A lot of items overpriced and can be found nearby up to 50 percent less for identical items. Be a smart shopper and use your smart phone. 5 miles or 10 minutes can save you up to 50 percent less!

Ordered rotors for my vehicle on the Advance Auto website. Website said "exact fit"!! I picked up in store then went home and found rotors do not fit. Went back to store and had to buy more expensive rotors. I measured one of the two rotors before leaving the store. I should have measured both. I got home and found the rotor I didn't measure... had been opened before and, sure enough... Didn't fit (wrong part in box). Went back to the store and had to get another one. What really sucks about this is that it takes me 45minutes each way to and from the store so what should have been a 2 hour job turned in to a 5 hour job. All because of Advance Auto's deficiencies. No apology from the store staff... No sorry for wasting your time... No respect at all. This location needs some management training in a bad way!