What clients say about Rio Motors in Frankford (DE)
Greatest company i have ever delt with. They check and repair the vehicles before they sell them and stand behind them. Very pleasant and efficient though out the complete process. If you need a vehicle I suggest you go to Rio Motors. See Wes and tell him Ken sent you :)
Hey!
If anyone’s looking for an awesome car I would highly recommend Rio motors. Ask for my boy Wesley he’s great, very nice, affordable and welcoming!
Amazing customer service, explained things extremely well , patience, kind, friendly , it was my first time buying a car , I’m really impressed and happy with everything :) 10/10
Wes was the best at getting me in a ride without a hassle so if you need a ride I suggest without any hesitation to go see him they are awesome people Thanks Wes!!! Katina & Hailey Dennis
I'm extremely happy how Wes helped and took care of me. Mr Jack was very kind and professional. I'm very happy with my purchase 😊😍💖, I recommend Rio motors to anybody. Thank you Guys 💖
I had a great experience buying my new/used vehicle from Rio motors a must stop if your looking for a easy car buying experience even with challenging credit
My experience with Wes was really good he had patience with me because I wasn’t able to come and get a vehicle right away it took about two weeks and he still was patient with me he is a very nice guy.
10/10 experience ! The dealers were amazing and could not ask for any better of a deal ! super kind , willing to work you and all your needs ! If in need of a new car I would recommend Rio’s !!!!!!
Had a great buying experience with rio motors, Wesley and Jack were excellent in helping us find what we wanted and getting us in it same day. Highly recommended Rio Motors in Frankford Delaware!
Wesley at Rio Motors made the process of financing a car so easy, stress free, and was willing to answer all of our questions. We were provided excellent service by Wes, who has us in and out of the dealership in 2-3 hours! We couldn’t be happier with our decision and we know Wes made all the difference in our experience! Will be recommending him and the entire Rio Motors team to anyone we come across looking for a car.
Had to change my review! Only having the vehicle for 10k miles the engine is blown and transmission is going out the door. There were wiring issues with the vehicle also. These issues should have been corrected before the vehicle was placed on the lot for resale. The shop was the worst. Charged 300 and some dollars for a diagnostic and no determined issue.. After asking question to further understand the vehicles issues I was denied service and hung up on. and why they did not tell me if the vehicle needs extensive work they can't do it there before bring a missfiring vehicle to them is beyond me... You will have to take it to another shop and pay everything all over again. Many people around the area and a few well-known shops advised me to stay away from this establishment after i really started resurching into this company! Do not get the Wynn's extended warranty. Its a joke and they will fight you for every claim. To fix this vehicle is going to cost as much as the vehicle was to buy off the lot... Do yourself a favor and don't fall for it!
Had the best experience with Wesley, he did everything so i could purchase a vehicle. He was well mannered and just overall great customer service. The process was pretty fast i really thought it would take so much longer. Everyone was great i highly recommend if you are looking i to buying a vehicle. They will definitely work with you. Thanks again Wesley and Jack
In December 2024, my husband and I went to Rio Motors looking for an affordable, reliable car that could get from A to B. Understanding we had a small budget of $3,500, we adjusted our expectations accordingly. It would be a 2nd vehicle to get to and from work (max 10 miles per week). Rio had a 2005 Honda Pilot with 249k miles for sale for $2,500. We took it for a test drive. It felt fine. There weren't any lights on the dash other than a TPMS light. We negotiated $2,000 for the vehicle and walked away with it within an hour. About 2 weeks later, the check engine light came on. Fast forward to a failed inspection and a diagnostic by my regular mechanic. It was determined that the computer had been cleared by Rio in advance of us test driving the vehicle. Our test drive was only down the road and thus did not put the vehicle in "READY" mode. Once the vehicle was in READY mode, the check engine light reared its ugly head. In order for the vehicle to be repaired and pass inspection, the catalytic converter would need to be replaced. A repair costing well beyond the vehicle's worth. We were able to work with a local mechanic (CJ's in Lewes) to qualify for Delaware DMV's waiver program, which involved replacing a sensor for $450. While this got us through inspection, it is a temporary fix that will expire once that tag expires in 2 years (assuming the car makes it that long). Based on the timing of the check engine light, a diagnostic and several tests run by my mechanic, it was apparent this issue existed when Rio sold us the vehicle. While one might say what would you expect with that budget. You don't expect a "reputable" used car dealer to knowingly sell a lemon. I'm disappointed that we took a chance with Rio and they sold us this vehicle knowing its condition.
We had a great experience with Rio today! Wesley was very attentive and helpful through the whole process. He helped us get everything we needed and wanted! And what a good team dynamic in that building!! Thank u for ur multitasking and pleasant personality!
This company has no problems with selling you a lemon and being dishonest on the condition of the car. They sold me a car way over the kbb value. The car broke 25 miles off the lot, spent months paying for rental and tow trucks . While they "tried to fix it" then they ended up bullying me into paying more for another car. In my opinion they will scam you if they can.
Beware
Honestly my original experience with the dealership was great but that’s where it ends. I’ve reached out several times to get them to release the vin of my car so I’m able to get the car linked to the Toyota app and still have gotten nowhere and the car was purchased in the end of August. Also temp tags expire with in the week and still have no update on my plates. Unfortunately once you leave the driveway the hospitality ends. The over all experience is upsetting as this vehicle was purchased for my daughter and now my son is looking for a car and I will be taking my business elsewhere.
Unfortunately I had to change my review due to the maintenance shop. Due to them not fixing what i was told they did fix on the truck I purchased I A: Almost wrecked the vehicle due to no brakes. B: Am now gonna be stuck with a bill at a real mechanic to fix what was suppose to already be done. C: Now have to pay for transportation yet again because vehicle will be in a shop
I definitely recommend Rio motors for all your car needs 100%! Working with Wes especially was a breeze, the whole process was very simple and easy to understand.
Amazing experience at this dealership! Sergio was my salesman and he went above and beyond to make sure I found exactly what I was looking for. The whole process was smooth and straightforward definitely one of the better buying experiences.
Sergio is awesome, he helped me from start to finish and gave me a great deal on a 2011 Tacoma. Everyone at Rio Motors is great and very friendly. Even though I live almost 2 hours away it was worth the drive and I will tell all my friends and family about Rio Motors
I recently purchased a Ford Expedition from Rio Motors in Frankford, DE, and the experience was outstanding. The team was professional, knowledgeable, and made the entire process seamless. They provided clear information and were attentive to my needs, ensuring I found the perfect vehicle. I highly recommend Rio Motors to anyone in the market for a quality vehicle and exceptional customer service. Their dedication to customer satisfaction truly sets them apart.
It’s a go with Sergio!!! That is posted above his desk and it’s so true. I saw a Jeep on the lot and fell in love with how clean it was and how well it drove. Many other choices on the lot too. Now I’m driving away in my dream living at the beach car! Thank you Sergio, Maria and everyone at Rio Motors!!! Local and excellent customer service with a great deal.
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