I had an amazing experience during a very difficult time. He arrived quickly, treated me with kindness. He went above and beyond what any driver needed to do.
I just wanted to shine a light on your tow truck driver John for loading and towing our car over the bridge to the Lexus on Monday 12/15/25 which was probably one of the coldest days of the year! He was very patient, hard working and as nice as he could be. He even let me know when he dropped the car off after his 2 hour ride. We will always use Gray’s for car services, they are the best in the area. Thank you John!
Theresa and Dick Bramwell
Rich is always the best! He’s been out to me a few times now for my AAA calls and he’s
Always happy, upbeat, and efficient. He will make your bad day so much better!
AAA has sent Rich from Grays Towing three times to my home over the past several years. Each time, Rich approached the task with great enthusiasm and know how, offering an assessment with confidence and resolving the issue quickly. But tonights assistance really was amazing. He resolved a significant issue with my Classic Model Tesla. He conferred with many sources and persevered to resolve a BIG problem. Thanks Rich!
Rich was awesome! He got me fixed up and safely out of Ocean City Maryland before the nor'easter hit. He reassured me and explained everything. He is truly an expert who takes great pride in his work!
Amazing and Rapid service. They definitely keep the customer in mind! Gray’s is a top shelf operation with qualitative staff. I highly recommend them for your service needs.
Call these guys First. They saved my vacation. Ritchie came and went right to work and diagnosed that I needed a new starter. George, the tow driver followed 15 minutes later and made for an easy pickup. My vehicle
was fixed and ready the next day. Other places i called said "maybe next week". I am adding Gray's Towing to my Christmas Card list. Thanks guys!
Been looking for my "go to" garage since i moved here 4 years ago! My search is over! Gray's is the best! Great people, great mechanics and great prices!
Chris was more than punctual, he was earlier than expected. A professional and personable young man, he made an uncomfortable situation much easier to go thru. I will remember your business, if ever needed again.
Big shout out to my driver Chris. I have only great things to say about the service I received.
Had my car cut out on me during a road trip through Delaware this weekend. All the repair shops were closed because it late Friday night so we towed it my parents house nearby. He kindly scheduled to come back the following morning early to pick it up and take it all the way out to Annapolis for me since I was going to need to be nearby there in a few days time. He handled the dealer handoff for me since I didn't ride with him out there.
Chris was always in touch with an eta, timely, super kind, an excellent operator, and handled my car with care. He turned a stressful situation into an easy to navigate minor hiccup. I would recommend their service without hesitation to anyone.
Ritchie came and changed out a dead battery, looked at 4 tires, taught mom how to use her autostart all in less than 30 minutes! Friendly and VERY helpful and obviously quite competent. Very happy customer here!
It was such a pleasure meeting Criss from Grey’s Towing who picked up my car today and delivered it safely to the mechanic shop. He is such a gentleman, he handled my car with the upmost car. I am happy and satisfied with the service! Thank you
I called AAA Gray’s was dispatched at 730 pm at 930 pm the company still was a no show. The company did not cancel with AAA OR ME. I RECOMMEND AAA SHOP NUMBER MDE18 Pines towing and recovery.
Thank you to Rick for coming out and helping me get the keys out of my locked car in 20 degree weather and snow. Although this company stated it was closed on Saturday, they were the only one to answer the phone. Prices are very reasonable. Thanks again!
My new Lexus battery died twice within a week, Gray’s came quickly to jump-start both times and after checking things suggested it was the battery located in trunk - right on. Battery replaced and everything great. And we discovered a great use for kite string :)
Richie is an amazing technician! He is amazingly prepared for anything including a 2020 Yukon with the key fob locked inside. He was careful to not cause any damage to the vehicle and was able to cut a spare key as a backup. Great service from a very professional and experienced locksmith.
Great fast tow service. Chris is a great guy and a great tow driver. He got there fast, hooked up quick, and got my truck back to the house fast. He was the fastest tow driver i’ve seen. He backed into a really tight spot without hitting anything. Best tow guy i’ve seen in a long time. Highly recommend Grays towing
AAA had them furnish/install new car battery in my car at home.
They arrived before scheduled time slot given.
Installer (Richey)went over/beyond) what was requested.
Offered suggestions regarding parts soon needing replacement.
Company is managed/staffed by honest staff. Very Satisfied with work done & price paid!
My car battery was so dead I had to have the car towed to the dealer. Chris was able to get it started long enough to get the car out of my garage and onto the flat bed. He then noticed it was almost out of gas and offered to stop on his way to the dealer to get some gas. I gave him $20 and he filled up the tank enough to get the car into the service bay. So nice!! Thank you Grays!!
I had a situation where i had to get my truck towed to a local mechanic shop and Grays Towing was there in less than 20 minutes. The man driving the tow truck was super nice and helpful. 10/10 service !
Rich Hammond came to my rescue as my Acura had a dead battery.
After being assigned to my case, Rich called me ASAP and gave me an ETA on his arrival. I greatly appreciated that.
Additionally, he asked several questions while we were on the phone so that he could start troubleshooting in advance of his arrival.
Upon his arrival, he immediately went into diagnostic mode and quickly found that the battery was indeed toast and it was best to replace it since I was about to leave on a brief road trip.
He had the new battery in place within minutes!
Rich was super nice, very professional, deliberate (moved quickly) and extremely helpful. Additionally, he was happy to answer all of our questions.
Thank you so very much Rich for everything. I hope and pray that if I ever find myself in a similar situation that you will be available to assist me. You were so very helpful and I appreciate everything you did.
My truck broke down around 730pm and it was a dark country road, the truck just wouldn't start! I immediately called Gray's and got Pam on the phone, she was wonderful and helped get someone out to me immediately, within a half hour!! They towed the truck to a shop in Salisbury. What a great experience and what a professional team. Thanks for your help Pam!!
Shout out to Ryan for safely delivering my car to the dealership after my tire blow out. Ryan was professional, quick to arrive on location and safely put my car on his tow truck. If you ever need a tow give these guys a call.
My car's alternator died and I called AAA. Richie with Gray's Towing was dispatched, arrived quickly and determined that the battery was good but the alternator was bad. He arranged for my car to be towed to the nearest dealership and he drove me back home. Great customer service; highly recommended. Thank you Richie for your fantastic service!
Excellent service, Richie is a life saver! Car broke down while we were on vacation - 150 miles from home and at a very remote campsite. Honestly thought I was going to have to wait forever for someone to come. Richie came within half the time that was estimated and assessed right away that it was a battery issue. He installed a new battery right at the spot and took no longer than 7-10 min. Price for the battery was average too, didn't add any bs extra charges. Highly recommend this business!
Though AAA Richie came to my rescue when I had a flat tire! He called to let me know he was on his way and arrived at my location much sooner than I expected! Richie quickly and professionally solved the problem so I could get back on the road. He was professional, courteous, and a joy to speak with. I highly recommend him and Gray’s.
Fantastic service from Richie- so excellent I had to write review. Got a flat tire on Friday night, thought I'd be waiting for hours because you never know in the summer- he was there in ten minutes. He was very friendly and very efficient- took care to check that all of my tires were set to drive. I was back on the road 23 minutes after I placed the call- unbelievable!! 10/10 would recommend.
Rich from Gray's helped us on a AAA call while our car broke down on summer vacation last week. Rich was extremely kind and helpful. Since timing was bad and we needed the car to be fixed in order to get home, Rich recommended Gray's for the repair. The next day we called Gray's and they accommodated us immediately. We were worried about cost since we were out of state vacationers and in a time crunch. Gray's was EXTREMELY reasonable. I would not hesitate for a second to recommend this garage. My husband also expressed how nice the female receptionist was, as well as the dog in the office! Thanks so making a stressful situation, pretty seamless.
Website
