Firestone Complete Auto Care in
Norwich (CT)

Friendly, considerate, honest and engaging staff! Such an awesome experience from the moment I walked through the door to the time that I left. Thank you for making me feel valued, welcomed, respected and comfortable!

Came here for the first time for oil change, tire rotation. They told me I needed a new battery(1 yr old) and a cabin filter(I had just changed it). I was confused so I refused the extra service. I went to another shop, had them test the battery, and lo and behold they said it was fine and fairly new. I don’t understand the mechanic at Firestone telling me I needed to replace those items. Trying to up-sale, maybe is rewarded for this. First and last time I will go to Firestone. Everybody, please be careful…. Extremely disappointed at the under handed attempt to sell me something I didn’t need.

Wonderful service! Great people looped me in with just about everything about my vehicle. Answered. My questions gave clear and wonderful suggestions with well-defined reasons.

The service advisor was very friendly and honest from the start. I would definitely come here again for any service my little Toyota needs in the future.

I have been going there for years for services on all of my cars. They know me and my vehicles. It's like we're family and they have taken care of my vehicles and offered me the best prices for the repairs or maintenance upkeep.

Brought a car in there for oil leak after driving it for a day it's leaking oil from everywhere I called the shop asking for help to get the car to the shop refuse to do that this is the Norwich location they refused to help in any way they cause the oil leaks because they did not know what they were dealing with they did not clean the breather covers or reseal them after they took them off and left tubes clogged with oil and is refusing to repair for it after spending over $3,000 in their shop Dan the store manager will not contact his boss to get this fixed tells me I can call corporate that takes 4 days for them to do anything unprofessional. Worst experience ever with any shop. Overcharge for parts overcharge for labor the parts come from advance Auto they mark it up two times what you could buy it for won't let you bring your own parts in. The worst experience ever and on top of that I've called other firestones they say this store is 100% responsible for the repair and tow back to their facility and the tech and the tech should be held responsible. This car was not oil that bad when I dropped it off

I’ve been going to the Norwich CT Firestone for a few years now and their customer service has always been excellent. Everyone is kind and takes the time to explain things/answers questions. The prices are fair and I have never had a bad experience!

I need new tires and Andrew helped me so much. He was awesome! He explained every single thing to me about the tires about my warrantees about everything that he could possibly explain to me knowing that I’m a little older and don’t know a lot of the things. I really appreciated his patience And his customer service skills are A1! Thank you you so much.

Their app/website let me make an appointment for a service they couldn't do due to my mileage, which was known to them. So basically a complete waste of my time. I do not recommend trusting their scheduling system. Apparently, it will let you schedule anything.

Walk-in Norwich. Dan was extremely professional. He took my vehicle in quick. I'm overly ecstatic regarding Firestone service. Great team of people!

Chris Z was a pleasure to have work on my car- he and the manager explained what I needed to my understanding and ensure I everything necessary was available. Great job.

Use this shop frequently for my tire and alignment needs. Always a great experience. Knowledgeable staff and prompt service! I recommend asking for lifetime allignments, pays for itself quicker than you think.

Came here to get my emissions done, they squeezed me in before they were done for the day and it was done in less than 15 minutes! Very sweet crew and I will definitely be coming again :)

I come here for emissions every time I can, as the staff is competent and professional. Had brakes done years ago, done well with no issues since.

Came here for an emissions test and the employee who helped me was so kind and accommodating! Helped me get squared away and also helped me look up my husband’s vehicle to see if he was due too. Fast and friendly service!

My appointment was for 130pm. I got there at 125pm. They didn’t take my car into the garage for 40min after my appointment at 210pm. My car finally got finished at 315pm. 1 hour and 45 minutes after my appointment time for an oil change! If I had all the time in the world I wouldn’t care but I’m a busy guy. I don’t have time to waste or lose in my day. I gave 3 stars and not 1 because the employee I dealt with up front was very pleasant and he helped me out

This is the second time I've been here and these people are amazing, no matter what I have done to my car, they are absolutely professional about everything a 5 Star rating Everytime

Easy in & out for emissions testing! So happy they open at 8am before I go to work.

Came in today for a VIN verification on my Tesla and they did it for me quickly. I had previously went down the road to another shop for the same thing and they told me they didn’t know how to do it on a Tesla, but Firestone did it no problem!

Always great service from all staff. My family brings all vehicles here work trucks to family cars for all service. Only place I trust.

They were pleasant, did a good job especially as the appointment was short notice and i needed my truck back quick. I highly recomend them to anyone

Brought my tires in for TPMS sensor replacement. Car is finished, I pay and come out to paint chipped on my hood and a dent on top of the fender. Not sure how this is even possible. I speak to a few employees and told couldn't have happened in their shop. I address it with corporate who requests video footage from the store of my car in the time frame given it was there. Corporate gets nowhere after 3 weeks and says the store has not sent them any footage. If they didn't do it, why would they not send footage to show this? Car was in pristine condition when it entered their possession. Dealing with insurance company now. Don't visit this location for anything as they will just lie and cover up any issues they create. Corporate is no help either. Will not be visiting another Firestone again, nor will I recommend this or any other location to anyone for any type of service. Accidents happen, if somehow this accident happened, make it right, not make excuses. This is why businesses carry insurance.

Went in with my mom to see about getting her tire patched, but adaryll ended up letting us know she needed a new tire due to where the hole was. He was super nice and made the process easy and everything was finished really quickly. And he said if there’s any problems or questions to not hesitate to reach out and they’ll be happy to help. Great customer service here and very efficient!

The guys and gals here have always taken great care of my vehicles. I have had nothing but great service here. The last big service I had was a check to make sure my car was safe for my new baby. And they took time to go over everything and address the important issues at hand.

For my emissions drive here they always tell you 30+ minutes but then you're out the door 15 minutes later. Their fast and effectively here... Remember it's $20 cash

Great shop and amazing service! Always get a detailed report and they let me know whats necessary and why. They are well aware of which car manufacturers are known for what type of issues I feel confident in getting my car work there always. Strongly recommend!

Waiting area is very well kept. Dropped my car off for an oil change earlier this month and for brakes more recently. Everything was done in a timely manner and I got a call when it was ready for pick up. Staff is super friendly and explained everything to me that I had concerns about! Thank you so much!