Kleemann Service Center in
Norwich (CT)

(update 2025) back then had no idea of mess of work they did. time showed me all of it till recently. so why not update. well its 2025 and all they had to do when i went was remove LED lights and converted to basic. let me tell u time has shown badly done work with 3 electrical problems stemming from it. sloppy install. i hope you guys discover heat shrink vs duct tape. and the worst work ive had done in my truck. ive since had to redo everything they messed up after just recently realizing their work was cause of the latest electrical issue. i wish i could give 0 stars. o and that complicated work your ace mechanics couldn’t figure out. i realize bow it was just a swap of light conectors. 2 cables per with heat shrink but you couldn’t even do that SMH. left problem half fixed because they wanted to get another customer in first. bunch of idk on something they just worked on. came here to save problems and stress. was not the place for it.

I called on a Sunday morning to have a large vehicle towed. Everything exceeded my expectations. They provided best in class service.

I have always had a great experience at Kleeman’s. Great customer service, advice and fair pricing. All of the work I’ve had done has been done correctly and completed in a timely manner. Highly recommend.

I highly recommend Kleemann's for automotive repairs. Customer service is top notch!! The team that worked on my 2016 Chevy is awesome. My vehicle would not turn over. After carefully and throughly looking over they found the issue. I can't thank them enough. As I go through health issues, they were so compassionate and caring. Thank you

Very friendly family-owned and operate it. Recommend you go in and see Zack for all your service needs. Everybody very friendly. Even the cat highly recommend. Very honest people. And the owner she is a very awesome person.

Took my 2004 Infiniti that needed the radiator support core fixed along with my alternator and belts. kleemans did a great job . My vehicle feels and runs better than ever. I am very pleased with the services done. I would recommend kleemans to anyone. Pricing was also very good. Thanks guys, look forward to doing business in the future..

Clean waiting room & restroom, friendly and knowledgeable staff. Made appointment over the phone for less than one week out. Mechanic explained the work that was done in detail. Would highly recommend.

Brought my sons car in for service. Normally used a shop up north but since I moved I took a chance here. I am glad I did. Fast,honest service and was a lot less than other shops. I was so impressed I now bring my entire families vehicles here for service!

My roommate recommended this shop and I’m so glad I listened! They were extremely friendly and worked with me the entire time I was there! They didn’t treat me like I was dumb when I was asking questions and just answered any questions I had without judgement! And the prices were reasonable and not ridiculous! Highly recommend!

I was very impressed with the service I received on May 7th. My driver Aaron was very courteous, helpful & kind & was here on time! Thank you Fawn & Judy for all your help getting me through a difficult time in my life!

I got a estimate for 1600$ from another mechanic shop, luckily I always get second opinion, I took my car to Kleemanns and they diagnosed and fixed my power steering issue for under 200$! The people their are very nice as well! My new go to place 😁

I LOVE this place. Quality service, very professional and proficient. Top notch customer service and the most ADORABLE kitty! The only place I'll take my vehicles. Did I mention trustworthy? You won't have to worry about anything shady, everything by the book with a little bit of sauce!! Thank you Brian! Thank you Chrystal for being your wonderful self!!!

Did exactly what was needed to balance my big truck tires. Will see them again when I need a rotation and alignment.

Working with Bob and Fawn at Kleemann Service Center has always been great. In a world where you never know who to trust, it's comforting to have a repair shop I can trust to do the right thing. They perform great work, do it on schedule, and are up front about costs. Thank you Kleemann for the peace of mind!

I had called them for a tow when my ball joint went after waiting for three hours they came with the largest truck they had I told him what happened so he hooks up the rear end dragging it on the the truck and I asked him if it will make it worse he said probably. anyways we get it to my apt complex and now he is pushing off the truck forwards and my tire starts going under the car he does this a couple of times he goes gets the small truck which he should of came with but🤷‍♀️now he's trying to straighten it out because it's taking up two parking spots and grabs the back of the car trying to swing and and there goes the tire under the car again. So here's tow pics one of the car on the truck when the steering wheel and both front tires moved the second pic is what I was left with and nothing moves. This is crazy so now I have to pay another tow truck to come move it at least to one parking spot so it doesn't get towed smh I am asking is this normal? The owner said it is and others told me it's not and it's my mother's car who's in the hospital right now and can't afford someone else's mistakes

I brought my car to another place first (A-1) They wanted to charge me $1550 for a small exhast leak. I brought it to Kleeman's because I was pretty sure I didn't need an entire new exhast system. They replaced the piece of pipe that was leaky and quoted me at $150. Saved 1400 dollars. Always follow you common sense!

Sons car was towed there. I called to make payment over phone was told they won’t take my card over phone. Claimed that I can dispute the charge?! They are prejudice. I was told they pick and choose who they take cards over the phone for!? 😂😂 I have never met such ignorant people in my life. I have been all over the USA and have never been told we can’t take your payment over the phone.!? I wouldn’t give them my business and I own a company that has 12 vehicles that get serviced all the time. NOT A FUTURE CLIENT. They lost 😇

Staff at Kleeman are amazingly courteous, professional, and honest. I brought my vehicle in for electrical problems. The solution apparently was very simple and, as a result, my bill was for only a small amount of labor and no parts. I am grateful to have a service shop I can trust and which I even enjoy visiting. Thank you, Kleeman Service Center!

I was not present at the hookup they towed my bass boat and they damaged my boat buckles, when I first called I was told I had to leave a message I believe a week went by no return phone call. I called back and the lady told me to send pictures and someone would get back to me of course no one called or emailed me back. I cannot recommend this place so be weary and be present! Film them loading you up!

I was told I needed brakes and rotors and I had a light on for abs by my dealership. But I had chosen to have Kleemann do work on my car because they were much more reasonable. I did not need brakes or rotors!! My ABS light was on because it was broken, not because the light is know for coming on all the time. So thank you Kleemann Service center for being honest and trustworthy, finding that I only needed my ABS fixed! Everything has been working fine.

They like to overcharge for items you did not use. I have waited for 4 days for contact from them. guess ill write this review and contact the Uhaul company as well. Charged me for 40 miles when i used 17. They are NOT open on saturdays your lucky if they can find someone to help you out from the auto service downstairs. Do yourself a favor do not reserve from this place.

I am in a BLACK 2000 Pontiac trans am WS6. Do not go here be forewarned!!! Nobody knows what they're doing the owner is a incompetent fool. They did no work to the interior of my car and still somehow managed to not only break the dash ($1200 TO REPLACE IT IF YOU CAN FIND IT ON EBAY BECAUSE THEY DON'T MAKE IT ANYMORE) of my car but also broke the center console upper and lower portion and lid to it ( $150 lid, center console upper $150 center console lower $180) the owner of the shop was nice enough to buy me a new center console lower portion however like an idiot he bought it for a Camaro that was from 1996 they're Gray everything in my interior is black... good job They also asked for payment up front for a "deposit" and every time I showed up to the shop to check on progress they hadn't done anything to my vehicle they had my car from 5 Oct 2018 till 16 Jan 2019 and everytime I would show up they would have done maybe one or two small things to my car I told them at the end of 2018 that that's enough I want my car back finish up I'm sick of these games finish it I'm going on vacation I'll be back Jan 7th and I expect it to be fully functional and ready for me to pick up. Now I don't know if the owner of the shop just is an idiot or didn't hear me or had brake cleaner in his ear or something but when I got back they had stored my car in their paint booth (that they don't use according to the owner) but they hadn't touched it they hadn't finished it they hadn't troubleshooted any of the problems that we're going on and they were still trying to figure out some of the issues, and to top it off my car now had little tiny red paint spots all over it that you can only see when you pull it out into the sun so it looks like a Bass pro boat yay. When they told me it needed a new water pump and power steering pump I told them have it towed a half mile down the street to the GM dealership because they're ACDelco and that dealership had put them in they're under warranty they said they would, however they did not. Instead I received a bill for both water pump and a new power steering pump. even though it had been replaced less than 500 miles before. Once they did that they said my car was ready to go I was driving it home and the check engine light came on, then the bolt fell out of the shifter one of the two bolts for the shifter so now I have a shifter that is flopping all over the place and I'm trying to shift a 6-speed manual transmission in stop-and-go traffic and I can't even tell what gear I'm in awesome great job guys next time try remembering to put loctite or even remembering to tighten the bolts this was the first of many bolts that I have found either cross-threaded or only fingertight I have had to go over this car hand by hand bolt by bolt and try and figure out every single thing they touched and make sure that it's either torque down to spec or that it's tight. Because I drive this car on tracks at dragstrips and all sorts of fun roads and well this weekend well let the pictures speak for themselves. This is how sloppy of work they did to my car with no remorse no care for safety whatsoever. I found a cross threaded bolt in the bottom backing plate of my big brake disc kit on the driver side and it snapped off the caliper off the other bolt that's what you're seeing in the pictures. I will never work with them again and I highly recommend you do the same.

Brought my older F150 in for repairs. I was convinced that the rear leaf spring was bad and just told them to swap it for me. They diagnosed that it was actuallt the front shock mount and was able to repair quickly. I was so happy with the service I changed my upcoming gas tank work to them, and saved about 900 dollars off another local shops price. Fast, honest and affordable.

Jay and the staff will treat you with respect, and you will get the lowest price for quality work in the area. Even just buying parts you get the best prices, and fast shipping. I have had 4+ Vehicles worked on here and never had a single issue.

Jay and his staff are great people; I use them exclusively for my truck repairs. Finding an honest mechanic is difficult, no worries with this place- Jay will give you all of your options up front, no BS. If you are looking for a "Band Aid(Cheap)" fix- no worries, Swift will accommodate you but expect just that---a cheap fix with an honest assessment. Case in point- about a year ago I brought my Dodge Ram into him with a rotted tailpipe and muffler. Jay mentioned that I needed an entire new exhaust exhaust system but he could "Tig this one back together" so I could get it through emissions. An hour's worth of labor later and I was up and running and passed emissions. Fast forward a year later (Today)- I picked up my truck after having Jay replace the entire exhaust system with performance parts (headers back) I'm grateful that he bought me a year to save up for the correct repair. Don't hesitate to try these guys out, you'll be appreciative of their honesty and integrity. Tell them Bryan sent you.

Jay and his team are amazing!! great work and fast affordable service! I am never with out my car for more then 1 day or 2(depending on the issue it has at the time) I highly recommend them!!

Great mechanics, good people. They stand behind their work, deliver an excellent value. They find the solution quickly and get the work done fast. Couldn't ask for more. Great mechanics, good people. My family has used them for multiple problems with several vehicles. We even had them install some serious upgrades and a transmission in our Ram 3500. We're happy with all of it.