O'Reilly Auto Parts in
Norwich (CT)

Very happy to easily find what I needed. Could have gotten what I needed at the local Walmart but with it being a holiday I didn't want to fight crowds and remembered that OReilly sells paint. Great selection. Dont even mind that I paid a little more because it was more convenient, and the staff (Matt and Bob) were exceptionally helpful.

Went to warranty a caliper I bought the day before that had failed and seized on the highway. Didn't have a receipt and had bought the caliper at the groton store. Old guy with a beard have me such a hard time about not having a receipt even though he was able to look it up in less than 5 minutes. I also needed a new set of brake pads and I wanted the cheapest ones possible and he only would sell me the most expensive ones citing "your lincoln takes ceramic from the factory" even though all options listed were ceramic even the cheaper ones. Will not be back at this location.

The gentleman at the desk was awesome and helped me select the blades. They were installed quickly and it was a pleasant experience.

Went to the Norwich location the other night to see if I could get a headlight replaced. Was so happy that they not only had the light, but helped me install it as well. The guy at the counter was extremely helpful and I just wanted to say thanks Curtis! I will definitely not hesitate to stop at that location again.

Honestly, the way they let their commercial drivers drive is the sole reason I will not do business here. Had one of them today block me from exiting a parking lot because they stopped in the middle of the road to text and drive. Main street, so they clearly aren't well trained, let alone have common sense.

This is a typical O’Reillys. The staff was helpful and had a little knowledge of the task at hand. Upon request the attendant went to the shelf and grabbed my part. The attendant was courteous and seemed knowledgeable.

A great automotive place, as we all know pricing is terrible but this is the day and age of it. Thayer are all over priced, this one seems to be the cleanest and has the best employees.

Chris was a fantastic help. A great attitude and willingness to go the extra effort. He got my battery out and replaced ( sounds simple but everyone else was having difficulty). He saved me from being stranded on a hot day ! Thanks !!!

Was there to change my headlight and my dad’s windshield swiper. The employees were very sympathetic and professional. Very nice customer service. Would 100 percent recommend !

Thanks to my man Tyler got my moped running great not only did he give me great customer service but he also helped me with the installation!! Will definitely be going back soon thank you Tyler your the man!!🔥💯🫵🏽

Some employees have the stupid attitude of "I'm not a mechanic" mentality, instead of helping they start complaning, make costumers feel uncomfortable and stupid , even with a computer on front of them, they still acting dumb and useless. I never stepping on this place again.

Customer service is outstanding They have free installation with certain purchase of their products , and very efficient about it . Thank you for installing my battery today 😁 Today purchase brake pads , rotors and I had a hard time online trying to understand so I called them and told them I'm old school the online gets me sometimes and the gentleman was very patient and understanding even when I sure he was busy and I want to say thank you for your patience and time . I definitely recommend this place for great products, great service , with great prices .

I buy a lot of car parts and I like O'Reilly's when you get someone who knows what they're doing but a few times I've had to bring parts back because someone doesn't know what they're doing but otherwise I do like most of the people that work there

O'Reilly's wanted $425.99 for a fuel pump I got a print out of the info went to advance they wanted 150 less went to see if there might be a better deal at AutoZone and got it for $199.00 and that was tax included I saved $225.00 by NOT buying my part there

Danny was a great help in returning my parts and finding the right parts I needed. His store was clean and the staff was very helpful

Harry is the man! I called the store ahead to make sure they had the right car battery I needed in stock. He answered the phone and gave me multiple options. He had the battery waiting at the counter when I arrived. He even installed it for me! Harry was professional, personable and friendly. He even gave me a few pointers to fixed my fogged up headlight. Thank you!

Don't not go!! There is an autozone and advanced auto with 10x the customer service just seconds away. Orielys has the worst customer sevice i have ever had. Went there 2 days in a row. James helped a customer he clearly knew and didnt even acknowledge those of us that were and had been standing in line. There was a third employee that was a young kid and who was blatently disrespect. He walks like he has a chip on his shoulder and the customers owe him something. Richard and the 3rd employee ( did not get his name, over 2 days, he never wore a uniform... just a hoodie) ignored me and the whole store for almost 5 minutes as they spoke about ...."protiens and nuerotransmiters" from the back of the store. This place is unprofessional and operates like a joke.!!

Am a mechanic and sometimes I need my parts as soon as possible! And O'Reilly out of 3 others similarly Places this one is the best I can recommended.......#1 in price location availability and must important. Customer services. .wow!!!!!

My first time at O'reilly's. They had what I needed (gas treatment and carb. cleaner for mower), with quick, efficient service. Store was bright and clean, parking lot laid out nicely. The inner breezeway at the entrance seemed a bit odd, don't usually encounter this. Otherwise a nice-looking place.

Sales rep sold me the wrong battery, When I told her it didn't look correct, she informed me that she can't look at my car because it is raining, seemed to realize how lazy that sounded, changed her story to say she had a medical reason. When I returned 45 minutes to return the obviously wrong battery, she did not greet me at the counter or apologize for her error. Waited for me to say I was returning the battery I was holding...she "Receipt." short and sternly like issuing an order Firestone had the correct battery for $20 cheaper and graded to last 3 years longer. Oh and Firestone didn't brush me off and solely depend on what numbers they see on a computer.

It has became my go to parts store over the years. Staff always seems to get it right versus having to deal with ignorance other places. Stocking is a different issue, and out of the employees control so 4 stars

I’m only giving one star, because of the three employees working in this location of Oreilly Auto Parts, only one attempted to be even remotely helpful. We decided to shop here, as my boyfriend did not want to go back to Auto Zone for a second time in the day. I told him Oreilly was down the road, and he was extremely excited as he doesn’t have one near where he lives, and proceeded to rant and rave about how much better Oreilly tends to be in comparison to other auto parts companies and stores. We entered the store and were (maybe a little too warmly) welcomed by one employee. He went on and on about how he wanted to follow a positive example, how he was a man of God, and other unnecessary information that came off as an attempt to make up for a prior mistake. Those who have worked in retail know what I mean. Just seemed very exaggerated. Oreilly did not have the parts we needed. One employee looked in the back, tried fitting different pieces for what we needed, he really was trying to be helpful. It was 5:50 pm, the store closes at 7 pm. The other two employees are closing their registers. One of those two, the same one that greeted us upon entering, spent our entire visit LOUDLY expressing his distaste for working there, his distaste of the management, and other negative thoughts he had going through his head. We were the only two shoppers in the store and he was basically shouting across the store about how much he disliked the way things were run. It was an extremely toxic environment. Oreilly did not have what we needed, and we had a time frame of one hour as my boyfriends truck needs to be fixed tonight so he can work tomorrow, and at 6 pm we have one hour before all stores around us are closed. We expressed this when the one helpful employee was looking on the system for our parts. We decided to buy what they did have and go to Advanced Auto down the street for the pipe pieces we needed. As we were getting ready to check out, the employee helping us had to answer the phone. Not the other two employees that were still busy closing their drawers an hour before closing time. This phone call he took turned out to not be a quick one, and we waited for ten minutes. While our one helpful employee was stuck with a frustrating customer on the phone, two employees are closing their drawers looking at us waiting, and the one complaining about his job continued to complain. It was honestly disgusting to see. We left. And will not return. I’ve worked retail for years, and my job would be GONE if myself and another employee allowed the only customers in the store to wait for so long to be helped and rang out, while one employee was on the phone assisting someone else. Get your act together. I know it was your last hour on a Sunday but we were in a rush and despite knowing it, you simply didn’t care and instead complained about working there instead. Might I add, the only helpful employee was young, no older than 20. The other 2 were at least 40. I thought millennials were supposed to be so lazy and entitled? We will not be returning.

INCREDIBLE staff...CANNOT say enough for the manager Bobby who has gone above and beyond to help my son and I~ making our vehicle nightmares bearable. By far the very best customer service EVER.clean store! Go to O O O'Reilly's ... thankful for them! Will be back for sure.

Like the service ice. Needed new windshield wipers and they put them on. However I did need to wait for service as there was only 1 employee to serve me. I did however hear more people in the back, so I don't know if they were on break robust with someone else.

Skyler went above and beyond to provide top of the line excellent customer service. I have had bad experiences with other O’Reilly stores in another state so I was a bit skeptical to try this location out but I’m very glad I did!

Walt was are cashier / part person today good customer service decent price slightly slow and he forgot to pull my front and rear brake pads BUT i noticed before i left the counter he went and got them and i was on my way ! Would return there again !

Staff was very friendly and store had a clean/professional vibe. However, the parts they carry seem to be outdated or just low quality. I went in to check this place out for the first time and inquire about a heater hose for my van. They had it in stock but it was the old manufacturer style with a plastic Y hose connector instead of the new, more durable metal one. They also wanted the same price for the lower quality part. Advanced Auto parts had the newer model for the same price. I might give them another shot and if it’s better I will adjust my review.