This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Orange Auto Towing in West Haven, CT scores 88/100. Reviews consistently praise fast response, professional, courteous drivers, and help beyond the tow, with many citing fair pricing. Wait times are usually short; customer service reads caring and efficient. A couple of outliers report poor communication and aggressive fees, so pricing sentiment isn’t unanimous. No clear info on inventory, yard organization, or parts—these comments reflect towing, not a parts yard.
After my car unexpectedly broke down on the side of the highway Orange Auto Towing came through so quickly. The dispatcher was kind and reassuring on the phone, and the driver arrived faster than I expected. He communicated clearly and handled my vehicle with care. Pricing was fair and transparent and the whole process was smooth from start to finish. I would absolutely recommend them to anyone needing their services.
Car stopped running on a very rainy cold wet day and Nick the manager came out in 20 mins. Thank God it was something he could help with. He was very nice, helpful and courteous. Definitely would highly recommend this garage.
They came out in the snow storm and helped me out Ray and Nick did amazing. They charged me half of everyone else in west haven and were very kind. Thank you and I definitely would recommend.
Orange Tow delivered excellent service from start to finish. They worked quickly but still paid attention to every detail. Nick and Anthony were outstanding professional, friendly, and efficient. The pricing was very affordable, and the overall experience was great. I definitely recommend Orange Tow to anyone in need of reliable towing service!
Orange Auto Towing has been extremely helpful and kind to me. I am very inexperienced when it comes to cars, and car related issues (maintenance, towing, repairs, etc.) Some places would perhaps take advantage of this fact, or at the very least be annoyed with my incompetence. This place has been nothing but class in terms of customer service and making sure I’m not getting screwed over by insurance/repair shops. 10/10 service and I am recommending to friends and family.
I had a blow out on the highway on Sunday afternoon. I was having a difficult time finding an operator that could come out within a reasonable amount of time and be willing to flatbed my car back to my town. I got a hold of Orange Auto Towing and they responded immediately. The operator, Gil, arrived much sooner than I was realistically expecting. He was very personable and very experienced in the industry. My car was loaded quickly and taken to my choice of service vendor. I was also dropped off at my house which was an added bonus and saved me a few dollars on an Uber. Additionally, the rate for the towing service was much less than what I would have expected for a Sunday afternoon emergency.
I felt very fortunate to have come across Orange Auto Towing and was beyond pleased with the service. I would not hesitate to use them again. Thanks guys!
Horrible experience, and horrible company. Uncommunicative and just trying to squeeze a dollar out of anyone. No soul, no heart, greedy, abrasive people.
The gentleman who took care of us today was the most friendly, professional person I’ve encountered at any tow/ car shop. I don’t normally write reviews but I definitely recommend this place, great customer service.
These guys were awesome! They could not help me, but were nice enough to recommend someone else that could. They even followed up and called me back long distance to make sure we had been helped before they left for the day.
If this is any indication of the character and helpfulness they display with non-paying inquiries, their paying customers should be in good hands.
I appreciate their time and efforts on my behalf.
724 Campbell Ave, West Haven, CTAuto parts store
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