Firestone Complete Auto Care in
West Haven (CT)

Worst tire experience of all time. Went in for a simple flat tire. Pressed for time, they had me waiting 30 min the told me it was going to be quite awhile longer. I asked if they could fill my tire with air so I could get to the next repair shop. They actually said no. One of the mechanics inside saw how upset I was and at least filled my tire. Complete joke. Just go to TOWN FAIR TIRE down the street. They were far more professional and much faster.

Tremendous service, can’t get any better than this. They will walk you through all your issues and inform you of all the solutions.

This place is the place to go whenever in need of good work that’s reliable and the staff is amazing thank you Dave and Bruce and Rob and to the worker who repaired my car thank you very much

West Haven has some of the best mechanics anywhere in our region. Congratulations to Rob and Jake for running such a great shop.

I want to give a shoutout to Bruce for his professionalism and great customer service. I did have to bring my car back in after a prior visit, but Bruce stepped in, took the time to listen, and made sure everything was thoroughly checked and handled properly. He was clear in his communication, patient, and made the process feel much less stressful. I really appreciated his attention to detail and commitment to making things right. Thanks to Bruce, I left feeling confident in the work done and valued as a customer.

Did not put car on lift until 1.5 hours after my appointment time so that was discouraging. I was there 2.25 hrs for a tire rotation and alignment Place was clean and comfortable

The ONLY reason I gave it 1 star was because the older gentleman at the reception area was very nice and sweet. I went in the day before getting 2 tires and an oil change done, with a tire that was semi flat and asked if I can purchased 2 tires for now which includes the damaged tire, the tires needed to be ordered, so I came in the next day. A 4 hour wait and they didn’t even replace the tire, which I found out by AAA that there was a screw in my tire, after getting a complete flat the night my new 2 tires were installed, but not the “damaged one” On top of that, they suggested I needed a new battery, but didn’t even take care of my tire issue. The mechanics are obviously careless at this shop but I can’t say that for all Firestones.

Staff was great. Experience while slow due to things out their control was fine. As a new cardholder will be returning for maintenance from this location in West Haven!

All the staff here, especially Rob and Joe were professional fast and knowledgeable. I was having engine issues with my car and had to go through Silverrock for repairs. Both Rob and Joe were already experienced working with this company and fought for me. I will be coming here every time for car repairs.

dave and the staff were great! Even being short staffed they were able to get me in and out for an oil change and alignment in under 2 hours. Thank you

Dave at the front was very polite, courteous and a pleasure. He took care of guess in a timely manner and made sure to update everyone even with the location being busy. Would definitely be back.

Great experience, Dave is the sweetest man. He’s a real gentleman. Very kind and thoughtful. I was standing because I gave my seat up and he noticed. He went and got me another chair.

Recently had another great experience at the Milford Firestone location. Manager Sean Dugan runs a crew of skilled and conscientious technicians at this store more than capable of servicing demanding requirements for high performance tire applications . I’m always happy to bring my business there.

Park in the emission testing area and go inside for check in. It’s a quick wait … before you know it , your car is ready to go. Dave was helpful getting the information into the system. Coming here again with great service.

I’ve been coming to this Firestone since 2023 and I have never had a problem. They are always honest with me about what’s going on with my car and what it needs. And the pricing is great! Dave, Rob, all of them.

I was in and out in no time for an emissions test. Dave met me right away at the front door, was courteous and explained everything (I’m new to emissions testing). Will definitely be back

Got serviced immediately, extremely helpful. Small hiccup when it came to what tires were in stock and they accommodated perfectly. Staff feel like real people!

I really appreciate the Firestone staff here. Car repairs get done in a timely manner. Depending on the service and the day. I recommend to be courtesy to their demand. Ex: weekends are busy. So oil changes don’t take long. Other car repairs definitely give it time. Plan accordingly. David is the salesman in the front always with an inviting smile. He has taken care of me with my car maintenance.

I went in for an oil change and a set of tires; I ended up having a complete winterization service done on my Audi Q5……and my emissions test as a bonus……it was worth every hour and dollar spent……to avoid spending unnecessary thousands in the long run……Point of sale techs were very friendly. Thank you for a pleasant experience.

I went to firestone to do the state emissions test. They made it so easy and painless. I will be going there when I have to test again and now my mother will be going there for her emissions test because I told her how well the entire visit went. Great customer service, highly recommend.

I entered and was greeted promptly by Dave. He updated my account by adding my new vehicle. He was very pleasant. They completed my service in a timely fashion. I had my Emissions checked.

I've been a loyal customer of Firestone Complete Auto Care in West Haven for over 10 years, and they continue to exceed my expectations every single visit. What sets this location apart is their unwavering professionalism and genuine honesty – qualities that are increasingly rare in the automotive service industry. The staff here has always been upfront about what work actually needs to be done versus what can wait, never trying to oversell services I don't need. They take the time to explain issues clearly, show me what they've found, and provide fair, transparent pricing. Their technicians are knowledgeable and thorough, and I've never had to bring my vehicle back for the same issue twice. Over the years, I've brought multiple vehicles here for everything from routine maintenance to major repairs, and the quality of service has remained consistently excellent. The team treats every customer with respect and courtesy, and their workspace is always clean and organized. It's refreshing to have found an auto service center where I can trust both the work and the people. After a decade of outstanding service, I wouldn't think of going anywhere else. Highly recommend this Firestone location to anyone looking for honest, professional automotive care in the West Haven area.

I LOVE THIS PLACE!!! If I knew they were a full service I would've went a long time ago!! Very friendly and you can tell they have a good business as they're always busy! I've already booked another appointment and this is my new car maintenance place!!

Needed to get my door handle replaced. They beat the price the dealership gave me and did a fantastic job on top of it. In and out barely took an hour. Bruce the manager is such a great guy and is always looking out for me. He makes sure I’m taken care of and I know exactly what they’re doing and why they’re doing it. Never ever felt taken advantage of here. Good prices, great people. I tell everyone to come here for any work they need doing

I went to Firestone because I needed brakes replaced. They asked me to bring my car in for a quote, and when I did, the staff were very nice. Later, I received a call with a quote for brakes, tires, and wipers. I declined because the prices were much higher than what I could get from a local mechanic — even after competitor discounts were applied, Firestone’s cost was still nearly double. What stood out positively was a call I received from Jake around 6 p.m. asking if I was still coming to pick up my car or if he should lock it up for the next day. That was thoughtful and showed exceptional customer service. However, when I went to pick up my car, I was unexpectedly told there was a $10 inspection fee. I was never informed ahead of time that there would be any charge just for getting a quote. When I asked for clarification, the interaction became frustrating. Jake insisted it was “just $10” and that he wasn’t charging me for the full 30 minutes of labor. I asked him to call the manager, which he refused, and only after some back and forth did he finally hand me the keys and end the interaction. The situation left me feeling as though I was in the wrong, when in reality, I had never been told about this fee. Recommendation: Firestone should make this process more transparent. Calls should be recorded, and customers should verbally agree to any inspection fee. Additionally, when dropping off a vehicle, customers should sign a document that clearly states the $10 inspection fee. That way, there’s no confusion and the customer experience remains positive.

Thanks to Dave and his exceptional customer service. From the moment I walked in, Dave went above and beyond to ensure everything was handled professionally, efficiently, and with genuine care. He took the time to explain things clearly, kept me informed throughout the process, and made sure I felt confident in every step of the service. It’s rare to come across someone so dedicated, knowledgeable, and courteous and it truly made a difference in my experience. Firestone, if you’re listening you need more people like Dave. He represents your brand with integrity and excellence, and he's a big reason I’ll continue to return and recommend this location to others. Thank you, Dave.

I bring my Lexus and my wife’s car here for service all the time and we’re always treated like family i appreciate the whole team and a special shout out to Robert for the extra care and support whenever i have car trouble.