Called In for an emergency appointment not really from this area they took me in last minute. Sean took the time to explain my options got me back on the road quickly. Place was clean everyone was friendly. Thanks again.
Today I had an 830am appointment to get my Winter stock wheels put back on and my summer wheels taken off. I also needed an oil change. They let me know my front break needed to be done so I had them do my brake pads. My 2017 Lexus IS 300 has 21,490 miles so I only had them do my brake pads instead of both Pads and Rotors. As usual I was finished by 1045. Pretty quick if you ask me considering. I also forgot my stock lugs at home so I had them order new ones. I go out totaling $478.00! Not too bad and they did a great job! I have going there. Before Elaine bought the business. Great customer service and wonderful quality of work. Highly recommended!
Took my car in for an a/c problem. Didn’t have an appointment but Alain was able to take the car & fixed the issue the same day. He knew exactly what the problem was after I explained the issues. I’ve been to other places where they weren’t sure what was wrong & just guessed at it. They called to let me know what they found & the price before doing the job. Alain & his staff were very knowledgeable, honest & polite. I would definitely recommend them. Mary F.
Alain and Amanda were amazing when working with me on a fix to my Toyota. Was able to explain my issue and they got me in for an appointment sooner than expected. Explained everything to me in detail throughout the process and were very personable and professional. I highly recommend Rogers Automotive.
I brought my jeep grand Cherokee in to this business on 6/23 for an oil change and to replace the ac. The communication from the start was poor, and it took until Tuesday 6/27 to even get an estimate. Once I got the estimate, they explained that the housing for the oil needed to be replaced and they needed a part for the ac. The car was supposed to be ready yesterday. Right before I was supposed to pick it up, they call and say the AC needs to be completely taken apart which would be an extra $2000 on top of everything else. This was completely misleading, as the agreement was for fixing the ac and the oil. I’m left with a car with no air conditioning and it barely even started when I took it out of the shop. Not only that, but the check engine light is on, which wasn’t even there when I took it in. I feel like this business engaged in intentional misleading practices in order to squeeze extra money out of me. If the ac was going to be that much work and cost, they should have told me that up front and conveyed that in the estimate. Yet, they charged me over $700 for labor. I would recommend going somewhere else with your business.
No one in line to get admissions test told me 15min after waiting 20 went in and they said they were going to get someone to do it right away. After waiting 15 min the girl behind the desk went out to her car I said something to her which she pretended not to hear but did. I left and will never go back
My experience was not what I expected back breaks were done but they added roters without my permission they said its policy when breaks are done roters comes with it I'm highly disappointed in the service
Honestly great service and quality work. Great to have family auto repair business Milford can trust. Thank you all at Rogers for your hard work and helping our community
I’ve know Rogers for over 30 years. They are fair priced, good mechanics and understand diagnostics in a car. They’ve done a variety of work for me from simple oil changes and flatbed towing, to tie rods, and alternators - I’ve never had an issue. This is a family of lifetime mechanics. I highly recommend them especially as a female.
Just had them out for road service via 3rd party dispatch. From call till arrival around the corner at the truck stop less then 30minutes which is awesome. Tech came out and had the parts on hand to fix the problems and was super friendly would absolutely use them again.
Went here for emissions testing. There was a line, but not their fault. Got me in and out as best they could. Spent the better part of my lunch hour here, so be prepared to be patient. But they got it done
Love this place. Want emissions testing? Just pull in front and park (8am to 5pm). Go inside and 15 minutes later you're done. Minus $20 of course... CT sucks. You can watch your car getting tested on the video monitor. Very easy to get to as well. Right next to the Pilot.
We have gone to Rogers for years, any time my husband wasn't able to do the work himself, and they've always been friendly, quick and reasonably priced.
Needed a towing service recently for my car. Rick from this shop was very prompt and extremely polite! I had a rough day till then and this guy was very nice and helpful. I'd recommend these guys highly!
Fair and honest and mechanics and owner are very nice...had a few jobs done there and they were very reasonable on price and did jobs in a timely fashion compared to others in area... ☝
The most honest, fair and helpful car repair shop we've encountered! We drive 20 min just to get to them. We've always been able to get our cars in right away and we've been very satisfied with the work and cost every time.
The only place I take my car when it has a problem. Replaced a leaking caliper for 250 total--parts and labor--where other places would have easily charged 400-500. A while back also replaced an alternator and charged only one hour labor--total cost was around 180 with a new alternator. These guys do honest work and don't overcharge.
My mom goes to Rogers. And they treat her so well that I had to come and give them five stars. They go above and beyond every time, treat her like family, saving her tons of money by being the good guys that they are. They are the kind of shop you wish all would be like, the kind that you feel so lucky to find. Thanks guys.
Excellent Automotive Repair Facility. Honest , Family Owned Garage. Easy on/off I-95. Other business around if you have to wait for repair. CT State Emissions Test Center
From start to finish the customer service here was dreadful. First, I came in a got a quote for some work, then a few days later I dropped my car off with the keys, the work form signed, and the price quote sheet I was given a few days earlier. Then about 2 hours later I get a call from them telling me that they had misplaced my keys, and lost the price quote sheet and work form. At this point I am on my way back down to New York, where I live. Eventually they find the keys but do not find the quote sheet and work form so I tell them to call me before they start work and verify how much it will cost. 5 days later I get a call from them telling me that the car is finished, without discussing the pricing at all. Then I take a train up from New York to pick up my car and when I get there they can't find it. Finally we find it in the junk yard behind the building. They had also parked a car directly into my car causing some scratching on the passenger side wheel panel. So we pull my car out of the junk yard and come to find out the work that was supposed to be done had not been completed either. So he tells me to come back tomorrow. At this point I had taken the train up from New York to pick up my "finished" car and come to find out it is actually in worse condition then when I dropped it off. So I stay the night in Milford and show up the next morning. The work was finally completed on my car, but they were completely un-willing to even consider chopping a little money off for my inconvenience .Me and my family will never be using them again.
I've been taking my car here for years. Very competent and honest.They go the extra mile here and they are always considerate of you as a consumer. Highly recommended
Website
