They’ll do whatever they can to make extra money, even if your car wasn’t supposed to be towed. The staff didn’t take the time to listen and overall inconsiderate and not friendly.
Come visit Cross Country Automotive if you enjoy making other people’s lives miserable because yours do. This place SUCKS!
Dealing with Cross Country Auto was a pleasant experience. David in particular was very helpful, knowledgeable, helpful and patient. I would recommend anyone to use the setvices this business offers without any reservation whatsoever.
Ruben E. Acosta
Legit took my car for 6 days and never reported it to the police. Wasted my money and time looking for my car. Open and towing 24/7 in different towns.
They towed the car from a public parking for 2 hours while at the hospital with my brother and charged 240. Made us wait an hour and Careless of nothing money hungry. There’s a God and believe me everything done will be paid!!
Nobody wants to go to a towing service yard, but the process of getting my car back was seamless.
But a few things stood out to me:
It couldn’t have been more than six hours since my car was towed when I called Cross country automotive.
First thing I noticed over the phone was the arbitrary prices. The receptionist first quoted a big amount for my bill, and I had to remind her that it hadn’t even been 8 hours since the car was taken.
Then she corrected the price to the right legal amount.
Also, i realized she issued two different receipts to me. The second receipt was supposed to be labor cost, but that was already accounted for on the first receipt.
Then there’s the issue of “cash only”. They only take cash.
Put these three together, and it’s not a very good picture.
Aside that, there was no damage to the towed car, so there’s some attention to detail there.
Just read my name and you know wassup at my building cross country is really towing people that are in a designated VISTOR PARKING‼‼‼ and THEY ARE VISTORS ‼‼ I . Just. Don’t . Understand. WORST EVER ‼‼ AND THEY WONT TOUCH THE CARS THAT BEEN HERE FOR YEARS WITH OWNERS‼‼BECAUSE THEY WONT MAKE MONEY ‼‼‼GREED‼‼‼‼‼‼
Terrible customer service
Awful location
And I'm sure they enjoy torturing vehicles owners, capturing your property and having no one available to return your property.
Excellent customer service from Shantell who assisted me. She was polite, patient, and answered all my questions.
Hopefully I will be getting an unwanted car off my property!
I wouldn’t even recommend this company to my worst enemy. This place is a joke , the drivers and staff are a joke . We are contractors conducting official business and we are constantly getting towed . We parked in a lot that had plenty of spaces and we weren’t even there 2 hours . Today I watched an elderly man park on the side and walk his groceries in and they came and hooked up his car and demanded 150$ to drop it . I’m working in an elderly community and parking is at least a quarter mile away so I understand parking bringing groceries . Then moving it but the man’s didn’t even have a chance to walk back out . This is borderline criminal in my opinion . Karma will get them good . Ima put that out there.
Easily the worst company I’ve ever had to deal with ( the Windsor branch) the lady at the front desk is a complete jerk , she’s rude and very off-putting. If you don’t have to deal with these people , don’t got your own sanity
would give them zero stars if i could. absolute worst people ever. they damage and break people’s cars and then run away before they get caught. they are only out for money and they leave behind cars in the middle of the building’s parking lot.
Cross Country Automotive provided fast, professional, and stress-free towing service. The driver arrived on time, was friendly, and handled everything with care. Highly recommend them for anyone in need of a reliable tow!
They towed my car at my parking lot and scratched my bumper dent my exhaust my car sounded crazy they so careless about people cars they gonna have to fix it they playing games with me rn
just like nova management in hartford they dont care tenants and these people dont care about their customers and tow the cars with unreasonable lies. all they want is money
Got my car towed from a place of business that I was actually conducting business at. How does that work if it says that parking is only for customers. I was a customer. Definitely not happy
Call someone else because they’ll never show up or worse if you call every hour to see if they’re still coming they’ll just say “oh it’s shift change so we’ll be there in a few minutes”.
Towed my car because of stupid Hartford police. They charged me $50 extra for a as after hour fee on Sunday when my car towed a couple of hours before!!! Crooks
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