American Auto Shield in
Lakewood (CO)

I have used American auto shield for over 5 years and I unfortunately never find it convenient or fair in what they actually pay for. The last time I contacted them it took a full week just to get an estimator out to confirm the ford dealers diagnostics. They said it needed a new heater core and I placed my claim thru the dealer and a full 7 days later they said they finally got somebody to come out and review the repair. Now I continue to wait for them to discuss it with the dealer. This is the third time I’ve put in a claim and they always take forever. They also use crappy third rate parts or used parts to do the repairs I can’t imagine what I would wind up with if I needed a new motor or transmission I would never use them on any of my other vehicles. They are terrible.

I want to thank John Mcaslan for his outstanding customer service. i’m writing on behalf of Kevin Lubovich concerning his claim on his 2009 Subaru Outback XT. His expertise and customer service were the key the to resolving his claim. He understood the issue, he communicate what he was going to do and followed through immediately. He did what he said he was going to do with efficiency, enthusiasm, expertise, and professionalism. Without him, he was considering moving on to a different company. He is a man of integrity and honesty, which is what gives your company value.

I purchased the powertrain warranty for my 2001 Chevy Corvette. I ended up having to make a claim for major engine repairs. I had nothing but excellent customer service along the way. They responded quickly and got my repairs approved. I will definitely recommend this company to anyone that needs a warranty.

As an Automotive Industry Professional, it was great dealing with Michelle! She was pleasant, helpful and knowledgeable. She went out of her way to provide resolution to all of the issues I was having. If I had the option, I would ask for her every time. Highly recommend.

Horrible, I had several warranty for my vehicles with this company; first the customer service was horrible and very unprofessional, my car has been in the shop for over two weeks and the car shop called to get the warranty approved and was told that they would need to send pictures and get approval. So I asked about a rental car and they told me that I would need to pay upfront and get reimbursed later than was told that my car was not approved and that they were not going to pay for the diagnostic which was 700.00. This is horrible because who has this type of money right at Christmas. I’ve had a warranty with this company for over 5 years and this is the service that I get. Very frustrating and discovered!

My car has been in shop for a week. My Shope sent in the digital inspection that was requested. American auto shield told me I would receive a guaranteed call by 7pm yesterday. That did not happen and when I call they said they’re waiting on the inspection even though it was sent. When I confirmed it was sent they magically did receive it and now said another 24 hours for them to review it. I do t understand how I pay $140 a month and receive this crappy service and it’s been 8 days without a car.

As a repair facility dealing with them is a nightmare long hold times and they do not pay MSRP. They make the customer pay for the balance out of pocket after they spend all that money on coverage. STAY AWAY FIND ANOTHER COMPANY!!!!

Total scam. Have spent 1000s over past few years on policy. First time made a claim, very minimal claim at that for a water pump. Told inspector had to come out and look at car. Every day, inspector doesn't show. Every day, Im told inspector will be there. Told today they don't guarantee when he can get there, nothing I can do but wait, and oh yeah, not a supervisor or anyone I can talk to. Basically they've been taking my money and now when it's time to do what they've promised Im out of luck. Run, dont walk from dealing with them.

Lack of communication, approval reversal, changing final payout. As an automotive shop advisor, we as a shop have dealt with most of the “aftermarket” warranty companies and I will say American Auto Shield is one of the more difficult to get final payout info, supplied parts delivery ETA, and coverage breakdown explanation. Especially if multiple calls, writers, and staff are involved. Customers do need to be air that these companies are around to make money and do not want to pay out. So expect to not get anything close to “full coverage”. Expect to pay 20-50% of any bill. Staff has never been rude but as an advisory, make sure you get a total breakdown of the claim and approval coverage and payout. As a customer, be vigilant of what is covered, how much your coverage costs, coverage mileage, and time. Keep a record of any maintenance and repairs performed as it could void your coverage or will be needed for any approval information.

I am a service writer for an independent repair facility in Princeton TX. I deal with 10 warranty claims a week on average for my customers and American auto shield is the WORST warranty company I deal with. From denied claims by inexperienced writers who don’t care about their customers to difficult staff members and unreasonable policies. I would NEVER recommend their services in fact I will go out of my way for the remainder of my career to make sure that every single customer that comes through my door knows not to do business with America auto shield. This review is a result of all my terrible experiences specifically my most recent experience with Jeremy fish for claim 2726388.

What a disgusting worth of a company. We tried our best and most professional way possible to get her vehicle repaired at the local shop I work at. Even after providing visual proof of vehicle parts failure, and also diagnostic flow chart for an electronic failed part, they flat out told us “We don’t care about your diagnostic flow charts” and that P codes, which is a powertrain related failure code, don’t mean anything or mean a part has failed. Are these people freaking nuts?! They have no obvious technical training or expertise, I have been in this business for over 20 years, and however have I seen a company fight us this hard to take care of a customer. Long story short, they denied her claim and stuck her with a rental car bill that they approved for coverage in the beginning. She has been a long time customer, and to hear her cry the way she did, broke all of our hearts. American Auto Shield is far from American, you are criminals and should be ashamed of yourselves.

DO NOT WASTE YOUR MONEY WITH THIS COMPANY . They will try everything in their power to deny your claim . I just recently started a warranty with this scamming company , it seems like you pay for a warranty and you are the only one paying out money . I first inquired about warranty coverage on line and as soon as I did I started receiving phone calls and at that point I did not take their warranty , but this was about 5 days before they finally wore me down and convinced me it was a great deal and the best warranty to move forward with , bc after about 25/30 missed calls in just about 4 or 5 days I should of known better . So here we are just my luck about a month after having the warranty my transmission started acting funny so I did exactly what they said and pulled over and parked my vehicle immediately to avoid further damage , and had it towed to a transmission service center as soon as I could . The service center filed a claim on my behalf and first they wanted to ask questions which is fine and expected to understand what the issue was and what was happening , then they wanted my service records and at that time I sent them over to them , they also did a independent inspection , so I figured we were moving forward NOPE . Now they contacted me and wanted my towing invoice and I sent that as well , now they are claiming they suspect I was sitting on the warranty as in I was trying to scam them and I told the representative who started my warranty that I was willing to go to my vehicle and take a photo date and time stamped and email it over and he said there was no need , so forward a month or so and about 2,000 miles later I’m still being asked questions and they are trying to deny my claim just bc of what their adjuster suspects , which is not very professional at all . I’ve driven the vehicle just about 2,000 miles bc I drive about 84 miles a day back and forth for work in which I explained that to them and it was not a issue . So now my vehicle is still sitting there the adjuster got snippy with the manager of the transmission company and hung up on him so at this point I’m just going to contact a attorney and see if and what I can do about this bc this company is full of scammers and liars and if I had read the reviews before getting into a contract I would have avoided them at all costs bc all they do is take your money and do not pay out for any repairs and do whatever they can to try and find something to have a reason to deny your claim . I am cancelling this warranty and going to a more reputable professional company who doesn’t lie and scam and just take your money bc you are expecting them to honor their part in which they don’t . So my advice STAY AWAY STAY AWAY STAY AWAY UNLESS YOU JUST HAVE THE MONEY TO THROW AWAY EVERY MONTH . Worst warranty company ever . It’s actually carshield I found out bc they had too many class action lawsuits and people calling the better business bureau and complaining and at this point contacting a attorney and having him go after them and calling the better business bureau is where I’m at as well . If you are looking or attempting to use this company as a warranty company to have a piece of mind please read all the reviews first bc I don’t think you will find one good review .

Last claim representative I spoke to she represented American auto shield exactly the way it is trashy and filthy company like her filthy mouth was speaking to me and degrading me the way she did, yeah I was not happy calling them again and again to pay for my vehicle repair but she was extremely nasty person . stealing our money every month and offer nothing but nervous breakdown to its customers . The last two claims it took them almost two months to approve each claim two separate times and claims .I’m a Uber driver and each day I don’t have my vehicle to work it cost me so much money . this third claim auto shield kept saying the adjuster can’t reach the repair shop “Just excuse” I cancelled my policy because they were about to give me another nervous breakdown again and back and forth . They didn’t want to pay to fix my vehicle again I really don’t have time to wait another two months or so sitting home . I will pay for it out of pocket of almost $7,000 I will get a personal loan to fix my vehicle. shame on American auto shield . They are the worst. costing me so much money of a very long downtime. auto shield I hope they get punished by almighty God for what they did to me and so many of their customers my last claim number with them is 3903739 .

I came here to put a good review on an experience I just had, then after reading current reviews, I feel I need to add this first: I work in the automotive industry and work with American Auto Shield often (as well as many other extended warranty companies). In general, extended warranty companies want to minimize the pay out; this isn't an issue with just this one, it's all of them. Consumers - read the fine print before you start a contract & Shops - You have the option to refuse them sending you parts, they'll just authorize the amount they would have spent on what they found. My experience today: I got a call from a guest regarding repairs already completed and paid for, to tell me he has this contract. Typically, once repairs are done, there is no way to get authorization/ payment for the work done. We called American Auto Shield anyways to do our due diligence. I spoke with Aurora and not only did he work with me on getting a portion of the repairs covered for the guest, he was great to talk to. Instead of long, boring, silent pauses while entering information, we shared 'horror' stories about other experiences we've had with the other side and discussed common misconceptions about the process from both sides and from guest perspective. I can't speak for consumers, but as an employee in the automotive repair industry, American Auto Shield has a good impression in my memory. Thank you for being so friendly, Aurora. You were great!!

No one helps and sends u to a email that won't allow u to follow with down load.They refuse to help in anyway with .i told them i need special help with my claim.They reps gave me incorrect info and refused to follow though and refuse to assist with claim. I think car shield wants old sick people to get frustrated and drop .claimThis company prey on the old and will not help the specials needs. They sure do have reps make promises they dont intend to keep. Everyone should report the confusion they want you to not claim and quit

Avoid American Auto Shield – A Nightmare for Repair Shops and Vehicle Owners We are a licensed repair facility based in Michigan, currently servicing a vehicle covered under an American Auto Shield warranty. This company has been by far one of the most difficult and misleading providers we've ever had to deal with. Here are the major issues we've encountered: Used Engine with 143,000 Miles: Instead of authorizing a proper engine replacement, they approved a used engine with over 143,000 miles. This is completely unacceptable and not in line with industry standards — let alone customer expectations. Misleading Coverage: The coverage is not what it appears. Several components that should be included in a major repair are not covered, leaving the customer to pay out-of-pocket. No Tax Coverage: They do not pay sales tax on parts, meaning the customer is stuck footing that bill, too. Delays and Lies: The car has been sitting at our shop for over a month. We were told the engine would ship promptly, but now they’re saying it will be another 7 days. Additionally, two different representatives gave misleading or outright false information to both our shop and the customer. This is not just a poor customer experience — it’s borderline unethical business practice. We strongly recommend reading the fine print before signing anything with this company. Better yet, avoid them altogether. Pay out of pocket if you can — you’ll likely save time, money, and frustration in the long run. A class action lawsuit seems not only appropriate, but necessary.

Miserable for shops to endure. We have HOURS in time by sales staff waiting on hold, bounced from person to person, disconnected (accident ? Nah) plus time sitting on a call while they complete their work. Not surprisingly, they only want to pay for mechanics work time, but not sales staff. They nit pick what parts, and generally do EVERYTHING they can to pay as little as possible. I am sure some sales rep at a dealer made you think it was super duper coverage, but they are generally miserable and not an asset to the automotive community.

I took my car to closest shop that accepts carshield. Tire monitoring system n a popping noise in the rear of car . The shop said popping was shocks . Carshield paid for tire monitoring system n 30 minutes of the 1 hr diagnostic fee . I had to pay 50 deductible n 30 m diagnostic fee. I paid for shocks to be replaced . The popping continued. I went back to the same shop .they said the lower control arms n bushings needed replaced . Carshield said an inspector needed to come out . Took 4 days for an inspector to come . The shop showed the inspector what they found and left according to shop manager. I thought inspector comes and does their own inspection. Bc i had to wait for an inspector 4 days i had to pay extra for rental. Every time I called carshield said they would only pay for 2.9 hrs labor out of the 5.6 hrs shop said. Carshield also said they would only pay roughly 75 on wheel alignment. Where in 2025 can u find wheel alignment for 75 dollars. Carshield also said they would only pay 11 a piece for bushings. They where 58 a piece coming from a gm dealership. I thought it's suppose to be a piece of mind it's been a complete nightmare between shop n carshield. The popping noise still continues. Between the shop and so called carshield inspector they failed to find the real problem. So I had to pay out of pocket 50 x2 deductible. 48x2 in dealership bushing parts. 62 in wheel alignment. 136 in labor and 47 for 1 day rental due to waiting 4 days on an Incompetent carshield inspector/ inspection . Oh not to mention 600 on 2 shocks labor n wheel alignment at a different shop. I will not be going to that shop that's in carshield recommended list of shops.

This is my second auto warranty company I've given a shot & after a very simple claim they lowballed the shop part price by $550 wanting to send in a part from C&K Auto.......check the reviews for C&K then tell me you want their parts. This day in age it shouldn't take 3 days for a claim let alone undercut a shop that will provide a part with a lifetime warranty. I was told, "well you'll have a lifetime warranty as long as you keep your contract" nope, once done with my claim I'll be canceling this "contract" what a joke!!! It'd also be nice to speak with someone fluent in the English language & also do some work on your phone system as you can't even get a decent connection.

Purchased the warranty. Car engine was having issues, I called car sheild to report and learn process, the representative told me if I can drive the car to drive it to shop..so I did, they tried to refuse the claim right off the rip, it needed a lifters and cam shaft, they authorized the repair up to 6000.00 but would not cover any future engine repairs because there could be metal shavings in the engine and they would not replace engine, I had to pay 4500.00 additional they said they would credit the 6000.00 award the replacement...now about a year later I had car towed to shop for air suspension problem and they will not cover the repair of compressor(internal short) due to the rear air bags looking worn..they will try to get out of any and all repairs. They are absolutely a scam. I can not stress enough to stay away from them, they tell you what you want to hear,never follow through...and I have the platinum package that covers luxury items ...they just suck bottom line

They are scams find a better warranty company they tell you that your covered under a plan then once you take your vehicle to a certified mechanic they make them tear down your engine then deny your claim So if I were you I will not use Carshield or American Auto Shield they just want your money don't be next just telling you by experience I don't even want to give them a star. honest to God truth.

This company is a scam! Stay away. They can literally decline any claim by claiming "continuous operation" They denied my claim because when my check engine light came on, I immediately pulled into the repair facility, less than a few yards. Because i did that, my claim was denied. I was supposed to tow it the 40 feet to the repair shop. So, if your on the highway when something fails, and you dare drive to a safe spot to stop, you just gave them all they need to deny any claim. What a sin!

DO NOT BUY FROM CARCHEX OR American Auto Shield in Lakewood CO has been scamming me on my extended warranty when I purchased this saying that my engine was covered if it were ever to blow up or have catastrophic failure. It’s been over 2 months and my truck has been sitting in a shop blown up and they push off inspections and have only reached out to me 1 time in 2 months. They have never let me meet with the adjuster at the mechanic shop to show them the failure and always show up unexpectedly and now they’ve finally come out and say me and my mechanic have to demonstrate failure on a blown up engine after they said they wouldn’t cover it unless they tore the engine apart to show them the failed part. The engine is BLOWN up, it cannot be repaired or demonstrate failure because it’s blown up. The company always says they’re escalating this matter but no one ever calls me. They are scamming me and trying to run my patience out to give up on the claim. I have paid monthly $149 a month for this warranty for 6 months now and the engine replacement is $15,000+. The call center dodges me and my mechanic and makes up crazy words about the engine failure to try and deny the claim. After threatening to call an attorney and file a claim with the attorney general they finally escalated this claim. It’s a very suspicious denial.

Decided after reading my contract to cancel within my first thirty days.exactly what the contract states I should receive a refund they are trying to argue so I told my credit card and now they are actively seeking a fraud charge against the company. Im sure claims wouldn't be any better.this llc is lucky I don't live closer I would sit outside wait for the manager and brake his knee caps! your company better becareful before they piss off the wrong person.... we don't like thieves!

0 - Stars. Do use Car Shield. I had invested $4800 on my contract. Had a claim for my transmission. Denied appeal after appeal. Do yourself a favor. Save that money in a savings account & do not trust companies that keep your money & do not give it back. They are a scam just like regular car insurance companies. All these companies are scammers. Check the Class Action lawsuit against this company & the identical company Endurance. Stay far away from these companies. They are liars.

DO NOT PURCHASE FROM THESE THIEFS! After SELLING the vehicle that I had the warranty on, I contacted CARSHIELD to say that I no longer owned the vehicle. I sold the vehicle 3 weeks prior but the date that I called was their billing date in which they charged my card for the UPCOMING MONTH. When I called, I thought it would be straightforward to let them know that I didn't own the vehicle and they would not charge my card for the upcoming month. To my GREAT SURPRISE, THEY REFUSED. I called 7 times and spoke to 7 different people and got the same result. TOUGH ON THE CUSTOMER IF THEY NO LONGER OWN THE VEHICLE THEY WILL TAKE YOUR MONEY REGARDLESS UNLESS YOU CONTACT THEM BEFORE THE NEXT BILLING DATE!!!!!!!! I pay a lot of money in warranties and insurance and NEVER ONCE HAVE I HAD TO PAY FOR A WARRANTY OR INSURANCE on items the I no longer own!!!!!!!!!!!!!! I had been a very loyal customer with CARSHIELD, but I will NEVER spend another dime with them again and neither should you!

I am a service adviser for a dealership and deal with dozens of extended warranty claims a week. In most cases, I spend between 5-20 minutes per phone call to these companies. That is not the case with American Auto Shield. I started a claim three days ago and the timeline is as follows: Day 1, made initial call and spent 35 minutes on hold without ever getting a powertrain adviser. Called back later and was told the wait time was 1 hour, but if I called at the start of business the following day it would be much quicker. Day 2 I spend 47 minutes on hold before getting an adviser, and then another 30 minutes starting the claim. The only silver lining here was the adviser, Mike, was very thorough and efficient and respectful of my time. The next step was sending an inspector, which occurred early on Day 3. Was told by him I should get a call at noon. Having not received one, I placed a call at 3pm...as a matter of fact, I'm still on hold after 1 hour and 36 minutes. I understand being busy and high call volume, but I have 15-20 other customers to assist throughout my day, and these kinds of wait times are very prohibitive. If getting your car in and out of a shop quickly, and you value your service adviser's sanity, I wouldn't choose American Auto Shield. That is all.