Larry H. Miller Colorado Jeep in
Aurora (CO)

⭐⭐⭐⭐⭐ Exceptional Service at Larry H. Miller Jeep on Havana I’ve been getting all of my vehicle service done at Larry H. Miller Jeep on Havana for years, including my recent oil change, and I truly appreciate the team there. Yes ? the service lane can get busy. I’ve seen long lines and frustrated customers over the years. But what stands out to me is how the staff handles that pressure. They stay calm, professional, and composed no matter what’s happening around them. That says a lot. Cody has been my go-to service advisor for quite some time. He knows my face when I walk in, remembers my vehicle, and has always been eager to help. When I had an issue with my gas cap triggering a light, he took the time to explain why I needed a Mopar gas cap, reset the light, and made sure I understood what was going on. It never felt transactional it felt personal. That level of familiarity and care builds trust. Recently, I worked with Stephanie during an oil change, and she absolutely stood out. She has a great personality professional, knowledgeable, and approachable. She carefully walked me through every recommendation for my vehicle, explaining what needed immediate attention and what could reasonably wait. I never felt pressured just informed. She has a wonderful sense of humor while still being completely professional, which makes the experience that much better. And Ronnie, the manager excellent. I stopped in to speak with her (and even joked around a little about Cody and Stephanie), and she handled it with such grace and humor. You can tell strong leadership sets the tone there. She’s personable, confident, and clearly cares about both her staff and customers. What I truly appreciate is the transparency. If something needs attention, they provide a full handout with photos of the items in question. That level of documentation builds confidence that the recommendations are legitimate and not guesswork. Larry H. Miller Jeep on Havana takes care of my vehicle. They make sure everything is up to par, and if it’s not, they clearly explain why. Despite the volume they handle daily, they remain calm, cool, and professional. I highly recommend getting your vehicle serviced there.

Cannot recommend this place enough! Everyone was so kind & helpful. Kristyn went above & beyond to make sure I left with a smile on my face! Very happy customer.

Please do not take your Jeep here! Stephanie is nice but the service department is the worst I’ve ever encountered. When I first dropped my Jeep off, they said it would be 10-12 days before they could actually diagnose it after I was never told that over the phone. They were still able to diagnose it on my actual appointment day and then after that I was not able to get a hold of anyone over the phone for days. I called and left messages and no one answered. When I was finally able to get through to someone, I went down there and they agreed to let AAA come fix my battery because it was still under their warranty. They said my car was in the back of the service department and they were not able to turn it on. I had to come back the following day and the said my BATTERY WAS MISSING?! Somehow my battery was not in my car when it was in the car when I had dropped it off, so it was evident someone on their team had removed it from my vehicle. After an hour goose chase, they were able to find it and we confirmed it was mine since I had a photo of it with the serial number. I cannot believe this happened and I will never be bringing my vehicle back to this establishment. If you’re looking to get work done on your Jeep, I highly suggest you go elsewhere.

I had my car serviced at Jeep on Havanna in Aurora. They did all repairs the same day when another place told me it would take days for my car at the shop. I was helped by Stephanie M. She was super helpful and got to me with answers right away. Good customer service goes a long way with stressful stuff like this. Thank you Stephanie!

Scheduled service for today at 0800 for a scheduled oil change and 68c recall on Jan 8. Was contacted yesterday at ~1500 telling me that I would have to leave my jeep for 10-14 days in order to have this performed and that they only offered a 4 day loaner vehicle. I asked if I could have my bumper replaced instead of the recall as I cannot be without a car for that long. I was informed that the body shop has my part in stock and that they should be able to do it and to just come in. I arrive this morning, on time, and am informed that they have no service technicians (all called out) so that they cannot do the oil change. Further, I am informed that the body shop isn’t even open on the weekends, so I was never going to be able to get that done in the first place. In summary, they were not able to address any of the 3 issues that I was requesting and could not offer any planned solution to my problems other than scheduling for next week and hoping they could do it. She stated that they have been calling people since 0600 to tell them not to come, but I never received a call despite being the first appointment slot, so I find that hard to believe. I called the Boulder dealership and apparently all but one of their technicians called out too (I had to get this information through the sales department as the service wasn’t answering). For such a serious recall, Jeep should been better at accommodating the ridiculous service times and the dealerships should do better at communicating.

I brought my wrangler in for a recall and for some scheduled service and minor repairs. The drop off/communication at the beginning wasn’t ideal, but Cody jumped in and made it right. He will be the only service advisor I schedule service with going forward. Not only is he super friendly and knowledgeable, but he cares about doing right by the customer. He went above and beyond and even made sure to save me some $. Thanks again Cody!

Please be smart do not ever take your vehicle here to have any service work done on it. They are the worst service department ever, in 2013 I purchased a jeep wrangler from them took it back in for a check engine light at 12,000 and they kept it all weekend never called me to tell me anything about my jeep I picked it up the following Tuesday and I did not make it home before my jeep starting running really bad. I called the sevice department before I got home with it and they tell me it must have been something I did to it. I had it towed to a different dealership and come to find out their mechanic dropped a bolt into my engine and blew up my motor. Fast forward 13 years later my son buys a brand new gladiator from them and the deal was a good deal. They treated him good. He gets home tries to put seat covers on and the seat belt locks so he schedules a service for Friday 1/9/2026 at 12pm. He dropped his truck off early and they said it will be 7 to 10 days before they can look at it. My husband tells them thats bullshit, and they decide to get him in tell him they have to order a part and it will be in Saturday. They say they will have his truck ready at 1pm. My son shows up at 1:30pm Saturday and they tell him they are working on it now and it will be ready in an hour and half. At 3pm my husband says what is taking so long and they say they don't have the part and it won't be in until Tuesday. My son says nope give me back my jeep I will take it somewhere else. When he gets it back they did not even put his truck back together right and they kept the defective part. What the hell is wrong with this place. I would never recommend this dealership to any one and I would never take any of my vehicles and you should not either, for anything they are the worse service department I have ever had to deal with. From reading alll the reviews it looks like they have not gotten any better after all these years.

Best dealership in town! I just got an amazing deal on my new jeep, and everything was done very fast and smooth, thanks Jenny and everyone else in sales and finance for helping my company build credit!

Doesn't matter if you take your car in the express lane with or without an appointment, 7a or 1p or 3p- they will inevitably take 2 or 3 hours to do an oil change. Also, they will charge you for an inspection you didn't ask them to do but the technician was already instructed to do it, even if you didnt approve the repairs. When I first purchased my vehicle in 2020 they told me if I purchased the 3x oil change and tire rotations/year package they'd top up my consumables and coolant. Never did that either. Tried to keep coming here throughout the years but customer service has taken a serious hit and they aren't treating their technicians well enough for things to not go unnoticed.

I brought my vehicle in for service on December 2nd, and as of December 24th, the service has still not been completed. This delay is unacceptable. While there has been some communication from the dealership, there has been little to no follow-up, leaving me repeatedly having to reach out for updates with no clear answers or timeline. I was also told that someone from the regional team would be reaching out to me this Friday, and I sincerely hope that this actually happens and leads to resolution. I do want to acknowledge that Daniella has been wonderful—she has been professional, helpful, and respectful throughout this process. Unfortunately, her efforts have not been enough to offset the overall lack of progress and communication regarding my vehicle. I expected much better service.

Horrifying experience. The employees were all very nice, but there service department is awful. Car broke down in a parking lot and we needed it repaired right away as we were traveling the next day. Made appointment on their automated system for 12:00 that same day (this was at 10:00am (had to use auto system because NOBODY will answer the phone!!!) Paid to have car towed there. Waited for a call. 3 hours went by and 3 messages and still no call back. Have to beg a salesperson to walk over to the service dept to get someone to respond to me. When I finally talked to someone, they said they could not get to my car for SEVEN DAYS!. I said, "but I just made an appointment for today and I have the text confirmation from you". The women, again very nice, said, "oh, that is not really an appointment. That is just an appointment to make an appointment" WHAT! We have to see what was wrong with the car before making an appointment. She then said that we have over 300 cars waiting ahead of you. I guess she was trying to impress upon me how busy they are. To me, all that did was show how INCOMPENTENT they are. Why in the world would you allow anyone to schedule a service when you are backed up 300 cars. She said let me see what I can do. NEVER CALL ME BACK. I called 12 times, no answer and no call back. I had to borrow a car, drive all the way there to again here, we cannot get to it for seven days. After talking to several managers, and telling them I would never have had the car towed there if someone would have answered the phone in the beginning, or the automated system should not have let me make a same day appointment, they finally did it. All I can say is anyone who brings their car there for service, gets what they deserve. Look at other reviews. Sales reviews are pretty good. Service dept, horrible. BTW, this is the first and only review I have EVER written, because after owning more than 20 cars in the part 45 years, I have never come close to an experience like this.

Huge shoutout to Cody at Larry H. Miller Colorado! He didn’t just help me get my tires replaced—he replaced my stress with peace of mind. His customer service skills are so good they deserve their own superhero movie. ?‍♂️ Oh, and thanks to the current buy 3 tires, get 1 free promo, I scored a sweet deal! My wallet is as happy as my car right now. Also… quick question: is Cody single? Asking for research purposes (and maybe coffee). ☕? Extra kudos for having women mechanics on the team—love seeing that representation in the auto world! Also, Big Thanks to the entire team too! You treat me like family every time, which means everything because I don’t have a support system and this is my first car. I know nothing about cars, but you make sure I’m safe and cared for every visit. You’re basically my pit crew and my cheer squad rolled into one. Thank you for being amazing!!!

The salesman at the store on Havana Street in Aurora , JP, was very helpful and knowledgeable with what we needed. We were first time car buyers and he took the time to answer every question we had regarding the car, financing options, credit scores, registration and even insurance. He was patient and respectful of the time we needed to make our decision. I highly recommend this location and staff as they all made us feel right at home, and we left with the exact car we wanted. Thank you JP and Noah!

I had a 7:30am appt to get a new tire due to a nail. I actually arrived 20mins early given this Jeep dealership tends to move on the slower side. When I pulled into the service bay, there were three service reps seated behind the desk. A gentleman (I believe his name is Cody) who was with another customer ( who is awesome btw, he has helped me in the past and was amazing). There were two other reps who were not with customers. I stood and waited and immediately was greeted by Cody with a “good morning, we will be right with you”. Approx 5min later, the service rep Alyssa looked up and greeted me with a “what’s up, what time was your appt?” I shrugged it off and indicated my appt is at 7:30. She asked for my keys to check mileage. She came back in and said “based on where the nail is, warranty may not cover it” mind you, she never opened the trunk to open the bag were Discount Tire placed it for me, I guess she telepathically knew where the nail had punched the tire. 60mins later, I sit waiting in the lobby with no update. When I approach the service desk again to as for status, I am once again greet with “what’s up?”. At this point, I tell Alyssa her customer service skills are horrible. There is not status as the repair tech has not yet even after 60mins taken pics of the defective tire to submit to warranty dept. 30mins later, I receive a text from Alyssa (mind you she is just a few feet away from me as I am in the customer lobby and she is aware of that) with that updates on my car. Long story short, warranty covered the repair (which she first indicated they wouldn’t without looking at the tire), and recommended I get a second new tire to ensure the alignment and train does not become defective (which I expected). The tires, however, would not arrive till 4 hours later after my original appt time (such an inconvenience). 9:45a I decided to take my car on the spare come back as I had to run a few errands. Before leaving, I paid for the second tire via credit card. When the receipt was printed for me to sign, Alyssa attempted to fraudulently SIGN FOR ME!!?? I immediately stopped her asking what was she doing/thinking? Her response “no one would see it or care”. I moved the signing pad toward me and signed my own name! I have never received such horrible service in my years of being with Jeep. The day before, I took my car to Discount Tire for a naik fix but because of where the tire was located, they recommended I take to the dealership due to warranty to save $. Discount was friendly, quick, changed the tire to put on the spare, bagged the tire. The service was top notch. After today’s service I would have much rather paid Discount Tire for a new tire and received great service then get free tire with such rude and ignorant service from Alyssa. There are a few hidden gems at Jeep (like Cody and Rob who used to work there), but the rest…please to do better.

Erik was incredible to work with. He interviewed me over the phone prior to my arrival and then had the exact vehicle I was looking for ready to go when I got there I love my Wrangler and will definitely be back in two years when it’s ready to switch it out :)

This dealership was very helpful and followed up with me and got me a car I needed. The manager Ron along with Lorenzo were a great team that worked to explain everything I needed to know. They treated me very well and got me on the road with a great car that fit my needs. I would definitely recommend this company to anyone in need of a car and professional service. Thank you again!

MATT MARR, General Manager, DO YOR JOB! ROBERT BEAVER, Service Advisor, DO YOUR JOB! LOOK AT ALL THE NEW NEGATIVE REVIEWS THEY ARE ACCURATE! YOU COST ME TIME AND $300+ IN UBER RIDES FOR 2 WEEKS ALL BECAUSE NOT A SINGLE PERSON CAN DO BASIC COMMUNICATION! Had my car for 2 weeks for service. No update, no one answers phone calls, no one responds to voicemails, no one answers the text they started, no one updates the tracking website. 25 phone calls later I still can’t get a single response from anyone. I have to waste another hour today and go back to the shop to get my car back. How do you have 3 people behind the service counter and not a single one can respond to a phone call or voicemail for 2 weeks? How is an entire building full of staff all so blatantly incompetent? I made a monthly car payment for a car I couldn’t use for 1/2 the month thanks to your incompetence. It cost me $300+ in Ubers to get to work and back for the last 2 weeks due to your incompetence. You COST me valuable time and hundred of dollars all because you’re incapable of doing the basic task of communicating. Matthew Marr has the time to respond immediately to every negative review but can’t do his own job and answers the phone he tells everyone to call in the reviews. They lie to you about time. Gaslight you about the phones being down even though Sales dept still answers but then ghosts you when you ask to get to Service. Very unprofessional how Matt Marr will agree with how he dropped the ball but won’t get off his lazy … and do his job. Absolutely pathetic. I’ve reported them to the following organizations and suggestion everyone else do the same. Make sure to include Matt Marr and Robert Beaver as they should not be working here and owners should know how bad at their job they are. - Every board member of Asbury Automotive Group Inc. who owns Larry H Miller - Colorado Auto Dealers Association (CADA) - Auto Industry Division, Better Business Bureau (BBB) - Consumer Finance Protection Bureau (CFPB) - Federal Trade Commission (FTC)

Erik Lukac, Sales, was excellent. This is my 2nd vehicle leasedfrom him in the past 2 years. We closed late at night and finance was supposed to email me all of the documents. When I received them, they were missing a few important documents. I was able to get all of them a few days later. Always make sure you receive everything that you sign. Overall, very good job.

In July 2025 we had our 2014 Jeep Cherokee towed to the service department after it wouldn’t start. It was towed there on a Thursday night after the service department was closed however I had called them earlier in the day to inform them the vehicle would be dropped off. Friday morning I called to verify they received the keys in the overnight drop box and to get an estimate on when the vehicle would be looked at. Friday evening they reached out to let us know they didn’t have a diagnosis yet but they would look at it again on Monday. Unfortunately Monday and Tuesday it was near impossible to get an update and I was given the run around about the vehicle. It was also extremely hard to get ahold of the service department. Wednesday morning I ended up driving to the dealership to get some answers. I found out my vehicle wasn’t touched Monday or Tuesday because they didn’t know where it was located in the parking lot. One of the wonderful ladies in the service department was very apologetic for my experience. She ended up having me wait to speak with the service manager about my experience. While waiting for him to finish with another customer, the general manager ended up coming over to see what was going on. After explaining to both the service manager and general manager the experience we were having, they worked quickly to get my vehicle diagnosed and all issues repaired. They apologized profusely and admitted their faults. The managers took a bad situation and completely turned it around. You don’t see that very often nowadays. I will definitely bring my vehicle back to them for service and maintenance.

The whole entire team at this location is superb. Kristin was the one I primarily dealt with and she was so nice and engaging and always had a smile on her face. The process of buying a car can be daunting to say the least but I was in and out and that was due to the efficiency of the staff. All the staff members seemed to really enjoy each others company and the workplace. I also interacted with Jennifer and she is amazing as well.

This review reflect Aurora and them alone. Made an apt for 10. Arrives early by 15 minutes to see cars all the was out in traffic.I shouldn’t left at that point. Apt booked for auto body. Cody notify Well they were closed on. Saturday’s so I let them look at a tick I was hearing. Cody tells me I’m In luck master techs in on Saturday’s Well my vehicle sat to four days untouched no contact from anyone. all voicemails full. I go down to the dealership. And cancel my service. Here is the kicker. I was given my vehicle without and signature or any identification or proof it was my vehicle. Now my vehicle is having a hard shift out of nowhere. Being a new Jeep owner and dealing with this from a supposed trusted source leave very bad taste….” Picture was after two cars killed in and I was able to take a safe picture. “

Went in Monday, for the Labor Day special on an oil change and noticed a small leak that started on Saturday. During their multipoint inspection, they were unable to validate or find, that it was even leaking. Wanted to ensure it’s ready for a Moab and Ouray in the coming days, but this small leak could turn into a big one. Good thing it’s a certified preowned so warranty for another 60k miles but hope there is no trip interruption.

Had an excellent experience at this dealership. Everyone was extremely helpful and walked me through everything I needed to know to make the right decisions about a new vehicle. Ask for Lorenzo. He was great to work with and made the process super easy. Very satisfied.

Kristyn was awesome! She took good care of my daughter and I when we came in to purchase a used vehicle. She worked with us to set up finacing and answered all of our questions. And Noah in the finance department worked with us to give a great rate for the vehicle. He talked us through all of the paperwork and answered any questions we had. The vehicle was very clean and they made sure the vehicle had all of the maintenance up to date. Even had a nice red bow for my daughter on the car. She was so proud. I've purchased quite a few vehicles, and this was the easiest and most enjoyable!

I recently purchased my Jeep, and I can't say enough good things about my experience with Isabella! She was amazing throughout the entire process. Their patience and support made everything so much easier for me. Isabella was also incredibly quick to communicate any updates prior to the purchase, which I really appreciated. 10/10 recommend!

I brought my vehicle in for a routine oil change, expecting a straightforward service. Unfortunately, what I received was far from satisfactory and raised serious concerns about the quality of their work. My engine light came on while coming back from the mountains and because they had broke my wheel hub during the oil change service, I was already hesitant to go back to them. I went to another mechanic, elsewhere and this is what they found: - Oil Change Mishap. The oil change itself was poorly executed. The oil cap was not tightened properly, which led to oil leaking all over my engine and undercarriage. This oversight not only created a mess but also posed a significant risk of engine damage. - Air Box Control was broken. This could have led to performance issues and increased fuel consumption, not to mention the potential for further mechanical failures down the line. - Cost vs. Quality. What frustrates me the most is that I initially chose Larry H. Miller because of their reputation, but I ended up paying a premium for subpar service. The mechanic I visited afterward was not only cheaper but also far more experienced. They identified all the issues that Larry H. Miller caused or failed to resolve, saving me from what could have been a dangerous situation. - Lack of Courtesy of Customer time. I was scheduled at 8am and it took about 2 hours for them to service my vehicle. This has been an ongoing issue I’ve had with them. Just last week, I was scheduled for 8 - car stayed overnight and I was not notified or giving any status updates. I picked my vehicle up and went elsewhere. The lack of attention to detail and the resulting damage to my vehicle could have led to serious safety risks. I urge anyone considering their services to think twice and perhaps seek out a more reliable and experienced mechanic. Your safety and the integrity of your vehicle are far too important to trust to a service that clearly does not prioritize quality.

Came here a month ago to get 4 brand new tires mounted and balanced and realizing a week later they put the wrong size tires on my jeep. Tires were too big for my air suspension so I had rubbing and fitment issues while driving. They finally ordered the right size tires and put them on and during the process blew a bag on my air suspension now it won’t hold air. They claim they’re not responsible because it’s after market air suspension and no one was notified. The manager lisa knew and the director Will knew it had aftermarket air suspension from our previous discussion. So I’m stuck paying for the damages myself because Will says they are no liable. Oh yea also a big deep scratch on my right rear fender that wasn’t there prior to taking my car in. Also had to pay for my own tow out of the dealership because they were not responsible!