What clients say about Custom Road in Spring Valley Lake (CA)
Called and purchased this shell, they installed in under 20 minutes and everything is working perfect, the cost was great compared to many other shops in the area and they were even able to find me a new tailgate lying around.
When I called, they said they had the camper shell I needed. I had to drive 45 minutes there only for them to say they don't have the right product. On top of that, when I wanted to remove my glass, they told me I should tip the worker in cash. Hmm seems kind of suspicious. Just not a business that runs well.
I brought in my Tacoma to get an aftermarket rear bumper installed, and these guys absolutely crushed it. They removed the damaged stock bumper, installed my new steel one, and had everything aligned and bolted up cleanly. The craftsmanship was solid, no shortcuts, and they did it for a really fair price compared to other shops that quoted me 3–4x more.
Everyone was professional, fast, and knew exactly what they were doing. My truck looks way better now and the install feels rock-solid. Highly recommend them for any truck accessories or off-road installs. I’ll definitely be coming back.
I went in hoping to find a camper shell for my 2010 pickup, they had two that would fit. They had one installed and I was on my way in about 2 hours. I expected them to tell me I needed an appointment. I was very pleased and they have great service.
Awesome customer service and quality work. I ordered a light set and they did the installation. Communication was excellent. Adam and his team are top notch. Highly recommended
I just returned from Custom Road and got a cab high shell. it's in great shape and I got a fair price. Installation was very thorough and the guys are real nice. I would recommend them. They have a huge inventory of used shells.
Fair prices and good customer service. They will fix you up with a topper, running boards and other things for a cheap labor price. If you have an issue with your product, they will fix it up for you for free.
Very professional and pleasant to work with. Picked out my camper shell online, left a deposit, then went to get it installed. It only took 2 hours and the installation was done properly. Great guys to work with!
Took forever to get my camper shell however they did lend me one temporarily. I was getting water in my truck finally it was pointed out that the shell was not properly installed. It’s over an hour to go there and I’m not getting any responses and am hoping I can get someone to fix in my area this is ridiculous
I've been dealing with them for years. They have the best price and service I've seen on shells. I've bought 2 new and 1 used from them as well as accessories. I busted the entire back window and bent the frame on one of the shells, they repaired it perfectly .. it does look a bit trashy, but don't let that fool you, they probably have a very reasonable rent and don't want to move. This saves the customer money. Do you want great prices and service? Or do you want high prices, marble floors and a nice waiting room? I like the prices 😁
Excellent Service, they go above and beyond to take care of their Customers. I purchased a camper shell over the phone that I found online. Custom Road was the only place that I could find in California and parts of Nevada that had the camper shell for my truck. True story as I had been searching for days before I came across an ad from Custom Road online. They delivered my camper shell to my house and installed it in my driveway and hooked up the lights too. Thank You to everyone involved and especially the Delivery Driver..They truly go above and beyond to Deliver to the Customer.
I was looking for a camper shell for a Ford Ranger Truck that is sold only in Mexico. The other dealers basically told me they had nothing to sell since the tailgate on my truck was a little different that the US model Rangers. They Guys at Custom Road took it as a personal challenge to find something that would work and boy do they have an inventory. They have so many camper shells, new and used that we went over to the overflow lot and looked there. We finally found one that worked and they mounted it for me and did a great job making it look great. They are fantastic.
Super Happy! These guys go above and beyond to make sure you have what you want. They are fair, kind, and experts at what they do. You will not find better prices (I looked!) and their customer service is top notch.
So disappointed. I wonder how many people take their camper shell through a car wash after having it installed. Water poured in through all the windows and it wasn't even sealed down onto the truck correctly. I purchased here cause it was the only place with a shell for my truck in stock without a 5-7 week wait time and I'm moving across country. Now my trip is on hold while I purchase the materials and try and fix it all myself.
Found an ad on Craigslist for a new truck shell they had in stock. Called and spoke to Alfonso, he gave me a price no other dealer would beat with the same options and free install. Drove down the next day and they had the shell on the forklift ready to install and installed it in under 30 min. Great service and price.
Great service ordering my canopy. Called me right when it came in and set an appointment for the next day to get it installed. Install didn't even take an hour.
An ok place but makes the businessman in me cringe at the low standards of appearance, further explained below.
Pricing competitive with others in area. Ordered Snugtop sport hiliner custom, which arrived in 2 weeks. Shop provided free labor charge as military discount, a $90 savings. Arrived at 1045 for a job I was told would take 2.5 hours. 4 hours later I drove off. They took the time to wash the shell a bit before starting installation, a nice touch.
Bonus, while you wait there is a taco truck in the next parking lot and a nice convenience store.
Overall, I'm happy, but there are some things that need to be covered.
First, cleanliness. The place is filthy. Trash and dirt are everywhere. Yes, it's in LaPresa, but still, come on. See photo of parking area at rear of store, there were similar piles of trash right by the front door too.
Next, equipment. The forklifts use pads to lift up the camper shells, I watched a worker pick one up out of a mud puddle, put it on and pick up a brand new carpeted shell off the delivery truck. Not what I'm dropping $3k for, I expect my shell to be mint condition.
Finally, expertise. The whole amount of time it took was due to not knowing how to wire up to my 2019 Tacoma. After they threw four guys at it they finally noticed that they bent a pin in my reverse camera connection, and fixed it.
So, in summary, if you are in a rush or fancy clothes, steer clear. If you can be patient, you can save a few dollars here.
One thing that is talked about a lot on Yelp is their treatment of used shells. I agree they are stored poorly and yours will likely have scratches and chips from the looks of some there. Inspect carefully is my advice.
Edit update:. Back lock actuator failed the next day, after checking the wiring it was fine and so they replaced the actuator. Works perfect and was in and out in 20 minutes. Great warranty service I'd say.
Great install, great product. Would be 5 stars, but took 2 weeks for my rack to come in. Nice people. Sat in the waiting area next to a guy that pooped his pants, had to wait outside. But that's not the stores fault. I'll be going back, hopefully poopy pants will not be there.
Great customer service! Alfonso worked really hard to get our Snug Top picked up from Long Beach , delivered, and installed fast after the manufacturer had unscheduled delays in their paint shop. Thanks to him our cross country move was only delayed hours instead of days.
Very unprofessional staff. I dropped of a shell to be repainted and the salesman seemed very nice and knowledgeable. He advised me that it would be ready in three to five days. On the fifth day I had not heard from them so I called and was told "your shell is ready for pickup and to come in at 3 pm". I arrived at 3 pm and was pretty much ignored by a very overweight unprofessional male who had blue ink smeared all over himself. He finally told me they were very busy with installs and it would be a while. I walked outside and noticed most of the employees walking around without a care in the world and noticed they were not doing any installs. I walked back inside and told the overweight man that I had other things I needed to do and wanted my shell installed so I could go. They brought my shell out and needless to say it looked like someone painted it with spray paint cans and when they tried to buffed it out they burnt through most of the paint, not to mention it had several deep scratches placed on it after it was painted. When I advised the other salesmen that they needed to repaint it properly and that it was not going on my truck I got the 200 yard stare. The salesmen acknowledged that It did look terrible and stated they would take it to the paint shop across the street this time to have it painted and assured me it would be done right.
The funny thing is when I pulled up to the shop, a guy was complaining that they did a crappy job installing his new shell on his Toyota and he wanted it done right. I think he finally got as pissed off as I was and left.
Wish I would have read the reviews before going there and I would have stayed clear of the place.
YOU HAVE BEEN WARNED!!!!! DO NOT GO THERE.
I just purchased a shell last week. I paid for dog screens and 6 J hooks for mounting. They only put in 4 clamps and no dog screens. The shell was mounted crooked also. They were ready to let me drive off with it. I had to go back in and ask for my $100.00 backs for the dog screens. They credited my card back. I realized I was missing two J hooks when I got home. I called and wanted him to credit my card back again, he didn't want to he said come back and will take care of you. I was taken care enough.
Very poor service. The Shell I bought it wonderful.
I would not recommend this business to a friend.
My experience has been absolutely Terrible. They installed a lock on my camper and I have clothes walking out and NO signs of breaking into. They Only have me 1 key when I should have received 2 keys. One of the workers that is Hispanic kept a key. I Would NOT refer anyone to go here. Just drive Farther to Get Better Service. This man hires Crooks. I had,to change my lock and it was an Additional cost with another company. Take MY advice or Regret it.....
I just replaced the Lock they put On my camper shell. The other company said, this company put the bars on backwards and that is why it would NOT lock correctly. Apparently, the technicians do not know the Proper installation.....Do the Drive and Get Professional Work....I have a year guarantee with this other company. Custom Road charged me $125.00 This other company only charged $73.00 to redo Customs Work with their year Warranty....GO NORTH....dodge this Place!!!
I purchased a shell for the bed of my 2006 Tundra about 6 months ago. It's not often that I give a company 5 stars. My overall experience at the time of the purchase was very good they were willing to negotiate the price and since I've owned it for the last 6 months I've had nothing but wonderful things to say about it.
Great experience, they installed a rack for my truck and they had me in and out of the store in 40 minutes. Place is a bit crowded but the the staff was very helpful in accommodating the the customers coming and going. I will shop there again and recommend them to my friends.
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