What clients say about Desert Valley Disposal Inc in Palm Springs (CA)
I called and spoke with Myra regarding a company/business account. I called for an hour and no one ever picked up. I called the personal side and finally got someone to pick up. They said they would transfer me and I said no one is answering that side. So they transfered me and when they did pick up Myra was immediately condescending and rude. She began to reprimand me for not leaving a message. Then she began to berate me for a business dumpster being filled and questioning what was being put in there. If I were the owner and heard someone berating and interrogating a customer on a business account I would fire them on the spot. I dont know how employees are trained here but thats not how we run things at the business I called on behalf of.
They do a wonderful job every time Ive called for extra trash pickup they come through and the regular trash men are very nice and poliet I really appreciate their service
My trash bins were taken by the unhoused twice and I was treated as if I did it. I left trash after bins where stolen and the city refuse to pick it up. Unprofessional
I hate calling them for anything. The office staff girls (because women aren't rude or dismissive) are horrible and I wish they'd do something about it. I wish I could use ANY other company but unfortunately I'm forced to use this one.
I've put my green bin on the street 2 times both trash days only for it to still not be picked up i know it's for organics other than that it is still a trash bin nonetheless I pay for the bill to get my daily waste picked up weekly I why is this such a problem there is no room in my other bins thank you
Every time they have the bulk pick up they don't show up. Currently I have trash outside waiting for them to show up from yesterday. They never do what they say they will. It's ridiculous that we have to pay for this service that we NEVER get without me having to call them to see if they'll ever do what they say. Don't send out flyers saying your going to do something AND THEN NOT DO IT!!!! Further proof that DHS doesn't matter. Other communities aren't forced to keep filth in their yard just because of lies. This company has the monopoly so they know they don't have to actually do anything.
Why is it when I call the lady’s are always so rude I mean it’s not my fault you hate your job don’t take it out in the paying customers give me a break already hire some people that have good customer service skills
People on the phone sound like you are bothering them. No customer service. Answer your questions like I should of known the answer already. Sadly we are forced to use this company. Maybe that's why they don't care about customer service? Maybe that's why people dump trash in the desert cause they don't want to call and deal with attitude? Also the lady didn't even say bye just hung up
I called today, left a message and Maria got back to me right away. Super professional, informative and straight to the point. I truly appreciate the service.
Moved here last summer and I have to say, Desert Valley Disposal doesn't disappoint. Every junk pick up day they take everything in a timely manner. 5 stars to you all. Never have I lived in an area where the trash service was this good. :) Very happy customer
For the past few years, DVD has had a special contract with the City of Desert Hot Springs to spend 5 days a week picking up trash and debris from all over our city. This has been a miracle solution for our city's overall appearance.
DVD s awesome for being open to this kind of special arrangement, and DHS is awesome for negotiating it on behalf of our citizens.
This simple little agreement ought to be an example to this whole country of how politicians and public administrators can actually represent their constituents and form public/private partnerships to meet the needs of the citizens.
1100 Vella Rd, Palm Springs, CAWaste management service
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