This rating is based on customer reviews, inventory size, pricing, and service quality
AutoZone Auto Parts in Tustin, CA is largely well-reviewed, about 87/100. Customers consistently praise knowledgeable, hands-on staff—notably Steve, Lupe, Brian, and Jaden—who quickly find and even install batteries, bulbs, and wipers. The store feels organized, and staff make it easy to find parts; wait times are usually short. Downsides: inconsistent policies (oil recycling limits, core refunds), an occasional wrong part with denied return, and a few reports of rudeness from management. Pricing isn’t a clear theme. Overall strong service with some uneven spots.
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
What clients say about AutoZone Auto Parts in Tustin (CA)
I enter AutoZone. Smell is rubber, metal, and ambition. Illuminating devices are extremely bright for my eyes.
Many humans examine shiny engine organs hanging on walls. Very organized mechanical cave.
I approach counter. I request “vehicle enhancement components” for my totally normal Earth car.
Human scans box with red light wand. Advanced tribal technology. I approve.
They ask make and model. I provide acceptable human answer. No suspicion detected.
Boxes contain filters, belts, mysterious fluids. All delicious to my curiosity. Not for drinking. Learned this.
Friendly human explains installation steps using simple Earth words. I nod wisely.
Transaction complete. Plastic rectangle accepted. No barter needed. Efficient species.
I leave with parts to improve transportation pod performance.
Five Earth stars. AutoZone supports peaceful alien mobility and excellent undercover operations.
Mr. Joseph Paquette
District Manager #5541
Customer Satisfaction
AutoZone
Dear Mr. Paquette:
Lupe, the store manager at this location, and Jaden, an employee, provided outstanding customer service at the AutoZone located at 14460 Newport Ave, Tustin, CA 92780, and I want to formally express my appreciation.
I went into the store needing one headlight for my Hyundai SUV. Lupe assisted me in finding the correct headlight, and Jaden volunteered to check all of the lights on the vehicle to make sure everything was functioning properly. During that process, they detected that a brake light was also out, and Jaden replaced it. This level of initiative and attention to detail went well beyond what I expected.
It was obvious to me that both Lupe and Jaden are very knowledgeable in all aspects of automotive service. They were detailed and thorough in the way they approached their work, ensuring that nothing was overlooked and that everything was done correctly. Their professionalism and pride in their work were clearly evident throughout the entire experience.
Their communication was also excellent. They listened carefully, understood exactly what I was explaining, and responded clearly and directly. Everything was communicated in a straightforward, accurate, and effective manner.
I want to thank AutoZone for having such outstanding people as Lupe, the store manager, and Jaden working at this location. I look forward to continuing to do business with this store in the future.
Sincerely,
David Lundell
Worst place. Do not come to this location. The staff was very rude. 8/17/25 Sunday 11:30am. The staff told me that he will help me next, then he told me to wait more. He should of told me that from the beginning. I really like the other location next to the Dollar Tree on the same street. They are much nicer. I am going to report to the corporate office. Poor service. This is not the first time that I experienced it.
Went for a headlight and thought I purchased the wrong one but Keana helped me figure out which one it goes on, she was very patient and kind about the situation, thank you!!!!
Mario gave outstanding customer service. I stopped by with some car trouble and wasn’t sure exactly what I needed, but Mario was incredibly helpful from start to finish. He greeted me right away, listened patiently to my concerns, and took the time to explain everything clearly
I bought battery for Mr car and they delivered it. They charge me for delivery and core deposit. Unfortunately the battery was defective. They swap it for me with another one. But they refused to refund me my core because they said after swap it. I lost the core and uber rental of 45 dollars. It’s not my mistake because they sold my defective battery..
I change my review to 4 stars because the district manager called me and told me to to their store in lake forest and collect my refund for uber. I really appreciate her following my complaint and urgent response
Great customer service, helped me find everything I needed in less then 10 mins. And was very knowledgeable on explaining what I needed to resolve my issue with my vehicle. Highly recommend going there if you need anything for your vehicles.
The employees at this location will go out of their way to find a solution for each and every last one of there customers. They also got great attitudes, Great customer service and are very professional.
Thank you!
I went to the 14460 Newport Ave, Tustin branch with battery trouble. Steve asked the right questions and found the perfect battery to suit my needs, then came out to the parking lot and replaced the battery for me (was kind of hard to access in the trunk too)! Also his candor was very honest, friendly, and straight to the point. I highly recommend this place.
In the picture attached to this review you would see Mario. Mario doesn't like his job and makes sure you - the customer know about from how he'll treat you.
When I got into the store today instead of a greetings I got.. and I quote: "there is a limit of oil draining capacity of 2 gallons. I could take one of them but that will be all".
Mario is referring to the two jugs of oil that I brought with me to drain. We had a short conversation about the fact this is my local store I come here often to drain oil I was never told there is an oil drainage limit and I was explaining that in any case the two combine does not have 2 gallons.
For some reason he kept insisting that he can help me drain the bigger one of the two and that will be it.
When I kept asking why if there is a 2 gallon limit and I'm under the limit I cannot join them both? What I got as an answer was that Mario denies my drainage and chooses to bully the store customer.
What happens next is nothing less than AMAZING! I drive to the next store which is 4 minutes away I get in with the same two jugs, no one asks me anything they take the two and they drain them and give them back empty. I then go on and asking them about a limit per customer and they're confirming there is a limit but the limit is 5 gal and that limit will be Nationwide for all the stores.
I guess all the stores that Mario doesn't work at.
I went to auto zone today and had a good experience with the young employee overall, unfortunately I didn’t get his name but he helped me change my car battery but during the process the Manager Mario proceeded to interrupt and spoke to the employee in a way a manager shouldn’t do so because he decided to help me. As a customer perspective I truly believe the person in charge considered to be a role model and have patience shouldn’t be treating their employees in such way.
I called before getting there to see if they could help me to install wiper blades to my car. As soon as i got there Elvis was very helpful and even went outside to help with the installation without any hesitation he instantly installed them and even offered to put windshield washer fluid to my car. It feels great customer service after last stop before coming home after a long work day! Thank-you Elvis!
As senior citizens with limited income we truly appreciate and are thankful we meet Steve C. Store Manager today. Steve went beyond the scope of his responsibilities by assisting seniors in their time of need. Thank you Steve!
Steve was absolutely amazing. He went more than beyond when helping me with multiple issues. I couldn’t recommend a better person to help with all your car and maintenance needs!
My right headlight blew out on my 2005 Lexus ES 330 on Sunday, 9/22/24 so I went to the Autozone on Newport Ave. at about 7:00 pm to buy a replacement bulb. I went to the end of the line of 12 people. The clerk told me to go outside to the parking lot where my car was to take a picture of my license plate, then the manager told the clerk to go get the plate, but the clerk left and told me the manager would help me, but I went outside and took the picture anyway. The manager was very busy helping all the customers and he said he would help me, which he did pretty quickly. I showed him the picture I took and said I did not mind going outside and taking it. I asked the manager his name, he said Steve. He told me to start the car and turn on my lights. He went in to get the bulb and I paid him, he gave me my receipt and he offered to install it for me, and while he did I told him how impressed I was that he quickly helped so many customers and still installed my light and made sure it was working properly. Steve said he sent the employee home because he should've helped me. I told Steve thank you and said I am going to write you a good review for excellent customer service, and this is it. I said you deserve recognition for doing such a great job for everyone in your store!!!
Sincerely, Pam Z., Tustin resident
I rarely leave reviews but I have to give the manager Steve C. his props. I went to AutoZone to get my battery checked because my car was having trouble starting after I just changed out 2 new starter Steve C helped me out, he was very nice and knowledgeable about his cars and his car parts. I truly appreciate his help and good customer service. Everytime I go there I want him to help me Thank you so much Steve C. you're the best.
Came in to have someone help me diagnose my battery, and George did not disappoint. He knows what he's doing, extremely helpful and kind. Incredible service, the kindness was so appreciated. Car trouble is stressful and he made it that much easier to deal.
George - store manager is an asset to this store! His customer service is second to none. He is very professional, knowledgeable, friendly, and helpful. Milly, sales associate was very friendly and helpful as well. Thank you to the both of you and keep up the great work!
I had a FANTASTIC experience today at this location. I went in to purchase a few things and George the store manager, was absolutely amazing. He was extremely knowledgeable, professional, and even helped me install my window wipers! George went above and beyond, providing the best customer service that I have ever received! Thanks to George this AutoZone location has earned a customer for life. I personally can see George as a district manager, ensuring multiple locations in SoCal are held to such a high standard. It would be very good for business. Thanks again George!
Rendle and George are always awesome for service on both of my vehicles!!! A+ customer service and very knowledgeable! We will be back and customers for life. They keep our cars going strong!
Absolute unacceptable experience. Today 9/28 instore @ 2:20 i came to return a part i did NOT use and the cashier that gave me the name "Ariel " tall , dark hair. Said the part had been used i absolutely know this part is 1000% New , i asked him for his manager and she said that it was used so i asked her to bring another part from the back to prove it looks the same and she rudely said no i don't want to do that. She was very hostile and failed to represent the positive presentation auto zone has had. No one should be treated like this it's a shame. I did not stay to argue with them nor reach their level of attitude, i simply left because i KNOW it's new, no use in arguing over that, i did not expect walking into auto zone being treated like that and i asked the manager for her name and she said she did not need to give it to me, why would she not give me her name? Because she new she messed up?or because i will contact corporate? I will attach pictures of the items out of the bag
I just rolled into AutoZone, store 5541, to get some new wipers since Hillary has arrived and she’s dumping lots of rain. Richard not only helped me pick out wipers that would serve me well, but was also more than willing to put them on my car…IN THE RAIN!!! Bless him! This is a super friendly store & all of the employees are helpful! Thanks, Richard!
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