What clients say about Pep Boys Auto Service & Tires in Covina (CA)
Appointments don’t matter. I set a 12pm appointment. My car wasn’t touched for 2 hours. Then it was moved but not worked on for another 2 hours. 5 hours later it was finished for an alignment, tire balancing & cabin filter change.
The attendant was cordial and was very forthcoming with meaningful information about different tire options and cost implications as well as possible price discounts l could benefit from.
I arrived to this location with an angry customer walking out of the building talking shit and cursing on the way to his car. But I've been to this location before and had pleasant service so I entered anyways. The guy at the counter had very poor customer service skills and was interacting with me as if the only option I had was to drop my car off and that was the only option available to me. Even though I had an appointment I offered to just return in an hour which was meet with his eye rolls. I'm not spending my day off dealing with bad customer service. I can find another pep boy location or different more pleasant mechanic.
Best deal for tires, free wheel alignments. But they didn’t do a good job on alignment. After 5 days, my steering wheel was pulling to my right side while I was driving on the freeway. I don’t believe they aligned my tires well. Their reasoning is that I have to buy a part to make the alignment well .I work at the dealership and asked some mechanic colleagues for guidance and was told that it should be fixed by the branch who installed it. My car is a 2019 model so it’s not that old.
I went in for their mid-level oil change and asked them to put some air in my front tire. They did all of that and gave my car a free basic inspection that showed no issues, and there we no charges except for the oil change.
I had an appointment on Saturday 6/28 at 9am. I requested oil and filter, transmission fluid change and tire rotation. We were there at 8:45am. They told us that they don’t make transmission fluid change (why did you not call me?). But we the crazy situation is that despite we were at 8:45am for a 9am appointment, they could not give us our car until 11:35am. 3h for an oil change? A lot of time wasted. Unacceptable. You need to improve a lot guys!!!
Sent my car in to get the brakes changes and game back with ruined struts. They then tried to charge me to fix what they broke. Additionally, the cashier made a rude comment to me about my method of payment. Horrible service, they hardly try. Do not come here unless you want to pay for your car to be ruined.
Fast and friendly service! Anthony assisted me with replacing two tires and one of my wiper blades. My tires were bald and I desperately needed help. My friend told me
to come see him. Best recommendation I’ve ever gotten.
Pep Boys workers were very efficient kind and helpful. They are excellent and what they do there at their place of business and in spite of my terrible Insurance marathon who kept delaying air conditioning work I needed they helped me out just fine With a fantastic job on my oil change and filters thank you Pep Boys
You can not depend on them. Scheduled a appointment a few days prior to service.
For 10AM for a set of 4 brand new tires
And a basic computer wheel alignment.
My vehicle was not ready until a few minutes
Before 2PM my vehicle was there 4 hours in total just to have tires to be mounted on.
I believe that's unacceptable, considering I had a appointment.
I Do understand things can sometimes
Not exactly go as scheduled. However
There is always communication
Which should have been used
If your understaffed and more time would be needed instead of me waiting in the waiting room you should have communicated that This was my first time back at Pepboys in over 20years
I suddenly remembered why I stayed away so long. They literally take forever.
Also I don't think it's a good practice to
Work on two or three vehicles at the same time being your understaff .
Also I'm not sure what was all the green, beige yogurt looking goop that was caked on my rims and tires but they definitely could have rinsed that off my rims and tire.
Friendly staff was welcoming.
But communication should always be used.
I called this location on a Sunday evening in a super tight pinch to get two tires changed that night. Super thankful for Anthony and the entire team for making sure I was taken care of and even staying later than closing just to help me out in a really stressful situation. They didn’t have to take my car in especially when they were already busy and closing soon, but I especially appreciate this location for going above and beyond my expectations and taking customer service to another level. Would definite recommend this location and this team!
Anthony at the tire shop provided fantastic service! I called right before closing, yet he still made time to assist me and went above and beyond to ensure I understood everything about my tire issue. They were able to resolve it quickly and efficiently, making the whole experience stress-free. I was so impressed with the service that I returned for a tire rotation and a quote for future tires. Highly recommend this shop for their professionalism and genuine customer care!
I went to get my windshield wipers changed. I do know the associates name… He was absolutely the best! he took care of me very professionally and promptly.Would recommend Pep boys 100%….
Amazing experience, fast service, nice management. I brought my car because of a battery issue and they fix the car under the warranty for free. I was in and out in a hr. I would recommend this shop very professional and they fixed my customer account.
Got a used car a few months back. First time I’ve needed to replace a tire. Turns out my vehicle has a specific tire size that’s difficult to come by. I called and drove to countless tire repair shops in the area. Pep boys was able to answer my phone call and help me find my tire size in their stock, I needed my tire replaced same day I was off work since I work the same hours as pep boys operates. Thankfully they ordered my tire for the store same day no problem. Real life saver. I was worried how long I’d be without my car and how I was going to be able to go to work.
Overall, this is a great location. They do prompt work, call if they have any questions about your scheduled appointment, and let you know when your vehicle is ready. They are sometimes short on service advisors, so it takes a bit for someone to help you when you arrive, but they do solid work. I get my alignments done here and they are good! Mike has been really helpful explaining any additional findings they see when doing the services. Will be back for sure.
*BEWARE!* MY CAR WAS STOLEN HERE. Don't leave your car here overnight. If you leave your car here at night it may get stolen. You can stick your hand in their key drop box. I am providing pictures showing minimal cameras outside and their overnight key box.
Warning this place is a scam. I paid for a fuel throttle service that took 3 hrs and I was reassured by Caesar once I was leaving that the job was completed and ready, I paid for the fuel service which included cleaning of the fuel throttle body and other stuff.. when I got home to inspect this is what I found. no service was done but I definitely was charged for it. also side note check the work that the auto tech Percy P Does (he's more worried about changing your radio station than working on your car).. I'm Calling the BBB, BAR, And Corporate Office, if I wouldn't have checked their work I would have been scammed like so many before me..
Also Manager Rafeal Avila not helpful and aggressive
Went for an oil change but regretted it when they didn’t seem to be in a hurry even though I had an appointment. In my estimation it should take no longer than 30-45 mins to complete an oil change. Yes, my tires are a little worn but they still have enough tread for now as per the usual upsell. As much as we would like to, we can’t blame everything on Covid-19. Pep boys needs to show a bit more “pep” at this location. I made a phone call and went exploring the nearby empty shopping center while I waited so the wait wasn’t a total loss.🤷♂️
