NAPA Auto Parts -Lake Parts Clearlake in
Clearlake (CA)

Hafa Adai Hello there I was surprised they got I needed very helpful staffing thank you ?????️.

Very helpful guys! They always have what I need!

Store was filthy and their prices are way too high considering its the exact same parts you can get for half the price at o'Reilly's. And there was a guy named Joey with the most condescending attitude. Like he was better than me or something. Very rude.

Great staff quality parts what else can you ask for?

These guys will go the extra mile for you…they know boat parts better than anyone in Clearlake.

Today i went to this store. I come from far away and to be treated with this attitude, its just sad. Not only because i am hispanic and you are american, i dont think its fair. It is very disrespectful. He even slammed the notebook on the counter, then he said "wait a minute one moment at a time" I didn't like his behavior.

I’m going back with a bad battery for a Sea-Doo. Lady behind the counter it looked it up and recommended the right battery for the equipment. No more Porten sense thank you NAPA.

Bunch of good guys working in their very knowledgeable very helpful always in a good spirited mood it's just a nice visit

These boys need a raise, I love my 4Runner and I couldn't find a back windshield wiper and these boys made one to fit, I have a custom wiper on my truck now and I love that they did everything they could to help me to get one to fit perfectly!!! Awesome job guys!!! Thank you so much for saving me!!!

The employees there are kind and extremely helpful. I never leave without what I need. 5?

Faulty parts that cause me hundreds of dollars to have installed fallowed by rude and uncooperative management that left me stranded for 4 days... Do yourself a favor and go to one of the other 2 auto part stores on the block. Nappa auto turned a 800 dollar problem into me sleeping in my truck for 4 days and paying for the repair 2 times. Best of luck if you have to deal with the manager their.

They still have guys, grubby guys who know what you want and work on cars. So great parts store.

Very helpful and fast service . I always get my auto electric components here .

Bought windshield wipers. They came out to my car so I could give them my credit card and then returned it very quickly.

*Please like, thank you! Napa was great at helping solve the problem, providing the parts and excellent customer service. Easy to find location. Parking is available in the front. Prices are average for auto-parts.

Napa's always been good these guys have been good but the driver blew it today and left my part in a different store. so I do have to go back tomorrow morning. I'll call first this time..

Good group of gents in this place. No BS, they just take care of you without pushing extra merch.

I had been looking for a rear wiper for my car for months with no luck until I came to our locally-owned Napa Auto Parts. Steven went above and beyond with his amazing customer service skills and was able to get one ordered for me instead of just saying, "We don't carry that!" like everyone else had said. This will now be my go-to any time I'm looking for something for my vehicles! Thanks, Steven!

Ray and Steven are very nice and helpful there's also a young guy there who is also friendly and helpful (I do t know his name) I like going in there and their prices are reasonable

NAPA Auto parts is a wonderful place to go with also accepts the AAA discount all the NAPA Auto parts accept the discount no matter what you buy you could be a could be a battery starter could do anything or apart again about 10:15 % off that price I recommend NAPA Auto parts

I really like how I can reserve my parts online and when I got there they were ready for me. Plus the counter person carried my brake rotors out to the car for me and I really appreciated that

They are very friendly and helpful. As a female I was treated like I wasn't dumb

I asked them to order me a van cover for my Honda odyssey. The young guy Matthew I think his name was looked it up in his book and in his computer. I even told him exactly which size I needed. But he did not listen. They do not have van covers just truck and cars he said. Which is BS. They make them for cars, vans, trucks, SUV, and even motor cycles. So he looks up my measurements online. How long my van is. and orders me a cover for a car. The same length of my van. Know I'm a girl and i know that a car is not as tall as a van actually a child could tell you that. But he orders it thinking that a Honda accord cover is going to fit my van. And then when I was calmly questioning him about it he said I can escort you out the Store. I could of been looking else where for one but did not because he assured me that he ordered me one. So I escorted myself to his boss. My van is leaking water and this is what they sell me. And when I was in there ordering it there was another guy complaining about the same person can't even read a tape measure properly. Sold him the wrong size part to. But they think because I'm a girl that i do not know anything about vehicles. So they need people working for them that have experience with vehicles or there shapes or sizes. Or common sense people need to have common sense some people just were not born with it. Its not there fault I guess. So I was told to take it home and see if it fits. Bring it back in the morning. His boss even real the box and said that it was for a car. Common sense people common sense. And then his employee gets mad at me because he thinks a car cover is going to fit a van. Which does not surprise me he cant read a tape measure. But I had no choice but to buy it because like I said my van leaking water hope the wind dont blow it off tonight because its gotta be returned.

Great store, knowledgeable friendly people. Full service,large inventory of quality parts.,????

If you're doing the job yourself, want to make sure you get the right parts (the first time) or you simply need to do a tune up, I would recommend that you visit these folks FIRST

The service was the best part Rod is a down to earth and a good man. No attitude like some service and parts employees are. As a customer, we know we need a part. Instead of going to the parts or service dept. We call first or, get on line. Ever wonder why? Parts and service have a reputation of bad attitudes. Where does it come from? Why do us customers feel, hear and see this when we enter the store? Why or where does the attitude come from? I can say this about my visit at Napa Auto Parts in Clearlake. I started with Rod and had to order the part. On my return, Rod was with another client. I was offered help by other 2 guys but, I started with Rod and I liked his lack, of this attitude that follows the parts and service employees reputation. I can say with confidence, Rod has the right attitude for this position and I'm glad that it was him that I spoke to first. I will do more business with Napa Auto Parts in the future, not because of Napa Auto Parts. Because of how Rod served me. He's a nice guy and tries hard to perform business they way it should be performed. We couldn't go the cheap way for my truck. I had to spend much more to get OEM parts. It didn't bother me to spend more because I know if, there were a way, Rod would've made it happen. Thanks Rod, for making my visit a pleasant one. I'll be back and, I will ask for Rod!

Very good. Had almost everything I needed. What they did not have the employee pointed in the right direction. Very pleased. Best customer experience I've had since moving to lake county. I'm am a regular customer as of today